SUMMARY:

• Active Security Clearance
• Training Developer
• Training Instructor
• System Testing
• Software Release Management
• Project Management
• Section 508 Advisor
• Team Lead

PROFESSIONAL EXPERIENCE:

Confidential

Release manager/functional analyst/deputy project manager

Responsibilities:

• Provide functional guidance in both new development and life cycle support of a 100% custom software system developed using PeopleSoft development tools.
• Provide solutions for trouble - shooting PeopleSoft discrepancies.
• Gather and document both functional and technical requirements for new development and for software enhancements to the software system.
• Develop and update process flows
• Involves customer with gathering requirements, reviews and testing of new and enhancements to existing PeopleSoft applications.
• Develop and provide training to customer on new PeopleSoft implementations.
• Serve as a liaison between my team and other Security groups we interface with to address any potential concerns, issues, or risks
• Manage System and User Acceptance Testing
• Manage the User Acceptance Test environment role/access permissions
• Manage the workload of 4 personnel and assist in payment of sub-contractor invoices

Confidential

Software tester/quality Assurance specialist

Responsibilities:

• Responsible for designing test cases using documented designs and requirements, and mapping those scenarios to requirements to ensure full test coverage for Oracle PeopleSoft Financials 9.0 system
• Manage the User Acceptance Test environment role/access permissions
• Prepare and develop test scripts and test plans
• Perform System and User Acceptance Testing in support of software releases and system updates according to the Release Management Framework Process (DCIPS 6.3) using IBM Rational Functional Tester
• Manage test script inventory
• Serve as an advisor to less senior team members weekly release manager (jANUARY 2011 - nOVEMBER 2011)
• Authored process to have a weekly release to address the problem of high service request ticket count
• Coordinated between Development lead and Functional lead to determine issues/tickets that will be resolved in the release based on severity and resource availability
• Notify and keep all stakeholders abreast of ticket status as they move throughout the weeks’ process
• Ensure all approvals are gotten for the tickets
• Ensure tickets pass testing in all environments
• Ensure training and/or communication is developed to inform users of change action team lead
• Led the team that responsible for morale building activities and employee development within our team
• Created surveys to baseline employee satisfaction within our team
• Developed a plan of action to address employee concerns/ improve morale
• Authored monthly team newsletter training developer/ training instructor
• Worked with functional teams to determine training requirements and training plans for training development effort for the Oracle PeopleSoft Financials 9.0 System
• Developed and tested paper-based training material, computer-based training, and/or communication necessary for training using Oracle UPK and Microsoft Suite
• Coordinated/ conducted peer, Subject Matter Expert (SME), and client reviews
• Conducted classroom training sessions and Train-the-Trainer sessions
• Responded to and incorporated client feedback on training through meetings and testing
• Developed a strong knowledge of client initiative system frameworks and processes
• Worked with other team members to identify training standards and reusable approaches
• Maintained and assessed course metrics and evaluations
• Wrote training standards Standard Operating Procedures (SOP) document
• Served as a SME for Oracle UPK development tool and training related questions

Confidential

Training developer/ training instructor

Responsibilities:

• Worked with functional teams to determine training requirements and training plans for training development effort for the Oracle PeopleSoft System
• Directed the development of and test paper-based training material and e-Learning training necessary for training
• Coordinated/ conducted peer, SME, and client reviews
• Coordinated posting of courses to the web server
• Conducted training sessions
• Developed a strong knowledge of client initiative system frameworks and processes
• Worked with other team members to identify training standards and reusable approaches
• Maintained and assessed course metrics and evaluations
• Served as a Subject Matter Expert for Confidential development tool and training related questions
• Provided internal documentation in the way of credentials and/or questionnaires to support proposal efforts as requested
• Answered questionnaires accurately and efficiently in regards to submitting proposals for new work
• Coordinated proposal review process among the Proposal Owner, Senior Executive, Quality Assurance Manager, and the Legal and Commercial Manager, etc.
• Assisted with proposal validation and writing
• Maintained Proposal Repository and Proposal Log

Confidential

Section 508 compliance officer

Responsibilities:

• Audited migrated web sites for compliance with Section 508 of the Americans with Disabilities Act and provided suggestions for improvement
• Assisted in the development of agency web standards and web migration process
• Provided agencies and staff offices with the appropriate materials and assistance with creating their design materials
• Developed communication materials and assisted the Director of Web Services
• Assisted agency and staff offices working to integrate training within the Web Content Management/ Learning Management systems (WCM/LMS)

Confidential

Training developer/ e-learning specialist

Responsibilities:

• Developed and built training materials into web-based training including course content, course completions/evaluations, course maps and Job Ready Assessments
• Maintained training websites
• Performed quality assurance of web-based training to ensure it met standards
• Developed and delivered Macromedia/ Adobe Captivate training
• Resolved Captivate issues by both contacting Macromedia/Adobe and coming up with fixes on my own
• Assisted in integrating web-based training with the Learning Management System (LMS)
• Assisted in other eLearning initiatives
• Communicated all risks, issues and potential issues with training including problems with the server and notifying key personnel of workarounds

Confidential

Technical writer

Responsibilities:

• Wrote and edited information to be posted to the Confidential 's Engineering Intranet
• Coded web pages and tested them to ensure that they were properly constructed
• Conducted research for the 'new look' and providing samples of designs for the new home page and banner of the USPS Engineering Intranet
• Drafted instruction manuals for operating procedures for testing, training, and operating software and equipment within the USPS Engineering division
• Maintained, managed, and updated the Confidential ’s Engineering web site
• Provided helpdesk support when needed as it relates to aiding content owners in the submission of material for or general use of the site
• Served as a point of reference for all matters dealing with the American's with Disabilities Act (Section 508) including reviewing and testing web site content to ensure its compatibility with this law and answering questions concerning this law
• Conducted training sessions for USPS personnel on Section 508 matters, which includes using screen readers release management coordinator/ software librarian (july 2003 - november 2004)
• Archived and kept track of a copy of all software released by the Confidential
• Served as administrator for a database which keeps records of all software developed within the Engineering division
• Served on team to develop and administrate a new tracking system to bring together all groups within Software Process Management division
• Maintained and distributed the software release schedules
• Prepared software Field Announcements and Final Field Notifications notices for the field ( Confidential ) facilities
• Maintained records of all software released to the field
• Prepared and distributed final software release packages
• Maintained software vault and coordinate all off-site storage procedures
• Served as a resource to staff regarding web site matters
• Maintained database of all reported software problems and evaluations
• Performed software builds using documents build procedures