SUMMARY:

• Data Center Migrations Network Implementations Software Development Deployment & Incident Management Business/Client - Facing
• Experienced project manager offering over 15 years of success leading all phases of diverse technology projects; PMP, MBA and Six Sigma Yellow Belt; degree in CS; five years of business financial experience.
• Network Operations Manager; Built teams, Network Operation Center and processes from scratch to support Global client infrastructure.
• Excellent client facing experience; leverage technical, business and financial experience to communicate effectively with clients and build key relationships to establish trust and partnerhips.

SKILLS SUMMARY:

• Network Management
• Infrastructure Implementations
• Software Development
• System Migrations/Integrations
• Enterprise Wide Implementations
• Requirements Analysis
• ROI Analysis
• Cost Estimate & Budgeting
• Project Scheduling
• Testing/Deploy/Support
• Cross-Functional Matrix Supervision
• Team Building & Mentoring
• Client Relations & Presentations
• Process Improvement/Engineering Banking & Manufacturing Industry.

PROFESSIONAL EXPERIENCE:

Confidential, Auburn Hills, Michigan

Project Management - Software Development & Infrastructure

Responsibilities:

• Proven ability to quickly earn the trust of key stakeholders; mobilize and motivate teams; set direction; resolve conflict and execute with limited information and ambiguity.
• Responsible for establishing and leading enterprise-wide, cross functional initiatives.
• Directed large-scale, complex projects in a matrix style organization and with external vendors.
• Managed all financial forecasting and actual reporting
• Managed communication plan with team, leadership and client.
• Led weekly Team and monthly Steering Committee meetings to review progress, issues and decisions.
• Developed project charter, project plan, staffing and related project management documentation.
• Comprehensive business and technical acumen.
• Focused and versatile team player; comfortable under pressure.
• Excellent problem-solving and critical-thinking skills.

Confidential, Pontiac, Michigan

Project Management - Network Infrastructure Greenfield & Transformation

Responsibilities:

• Managed Large Scale Network Infrastructure projects in office and Data Centers environments
• Worked in Data Center Facilities to build out all aspects of infrastructure including: air, power, space, security
• Managed large scale Data Center IT Deployments (i.e. Release Mgt)
• Responsible for all Project deliverables from Initiation through Closedown
• Responsible for staffing, finances, procurement, stakeholder management & communication, etc.
• Worked with clients through requirements, SOW, contracts and signoff
• Fluent with network technologies: LAN, WAN, load balancing security, virtual & physical
• Worked with TELCOs to build WAN circuit connections in offices and datacenter locations
• Decommissioned, transformed & built new infrastructure in client and COLO datacenters globally

Confidential, Detroit, Michigan

Project Management - Application Development

Responsibilities:

• Managed global application development within a multivendor environment.
• Managed large scale Deployments for Manufacturing and Banking industries
• New business development experience
• Developed strong client relationships.
• Vendor management.
• Negotiated Contractual Agreements with clients and vendors.
• Established key relationships in client facing role.

Confidential, Auburn Hills, Michigan

Service Delivery Executive

Responsibilities:

• Supported Account Executive to produce innovation plan for account(s)
• Represent single point of contact to account for Infrastructure Services
• Established and managed Business Partner Agreements with all relevant capabilities
• Manage monthly costs from capabilities and 3rd parties in line with agreements
• Managed Financials
• Function as Major Incident Manager

Confidential, Auburn Hills, Michigan

Technical Delivery Manager

Responsibilities:

• Managed Network Infrastructure Tools team with a focus on proactive monitoring
• Integrated four Global Dow Network Operations Centers for delivery of network services.
• Managed delivery of network infrastructure team.
• Supported new business pursuits.
• Developed 3rd level problem management team for critical escalation of complex network issues.
• Developed QMS compliant processes and CMMI maturity model.
• Developed training program for Network Team that encompassed entry through senior levels.
• Led 24*7*365 network management & monitoring team for leveraged businesses.

Confidential, Auburn Hills, Michigan

Team Lead, Network Operations

Responsibilities:

• Led 24*7*365 network management & monitoring team for leveraged businesses.
• Supported migration of GM network management services from distributed account based teams to a centralized model at the SMC.
• Trouble shooting and administration of networks both locally and remotely
• Led globally dispersed teams across broad technical and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
• Proven expertise in directing successful IT departments and technical support programs; consistent history of reducing costs, improving efficiency, and increasing productivity.
• Built NOC (Network Operations Center) from the ground up including staffing, processes, tools, training, etc.