PROFESSIONAL SUMMARY:

• 20+ years of delivering innovation with emphasis on Confidential technologies and applications.
• Proven record of technology thought leadership, solutions innovation, and successful delivery emphasizing collaboration and automation using Agile methodologies.
• Extensive experience meeting with and presenting for all layers of management and staff from CFO of Confidential 50 to technical and business staff.
• Extensive experience managing projects\delivering solutions on time and within budget and lowering operating cost

TECHNICAL PROFICIENCIES:

Microsoft Windows 3.1/9X/ME/NT/2000/XP/2003/2007/Vista/7/10/WinPE, DOS, Confidential Netware 4.x - 6.x, Confidential Directory Services/eDirectory, Active Directory, VMware View VDI, VCE vBlock, SCCM 2012, Dell Kace, Confidential ZENWorks 1.x-7.x, Confidential ZenWorks Configuration Management 10, Symantec Altiris Deployment Solution/Notification Server/SMP 6.9 and 7.1, Enteo NetInstall, Wise Package Studio, Acresso Installshield, MSI Packaging/Windows Installer, Automated Image system, SMS networking technology, Microsoft Office (Word, Excel, and Powerpoint), Lotus Notes, Confidential Groupwise, Microsoft Exchange, Visual Basic Scripting, Powershell, Office 365 and various office automation/end-user applications/hardware including Microsoft Office suite, Calyx Point and SallieMae Encompass.

EXPERIENCE:

Confidential

IT Program Manager

Responsibilities:

• Established operational stability by addressing technical challenges created by process transitions from disparate Finance organizations into centralized Finance Centers.
• Improved Budapest Finance Center CSAT score over 10% to exceed 90% during first year tenure while achieving $300K reduction in 2016 IT Confidential .
• Direct management of local IT team of 4 technology support staff
• In conjunction with reverse transition migrating financial processes back into local countries, architected managed migration to virtual desktop solution including application packaging/readiness and vfiler data migration.
• Designed and implemented self - service VDI provisioning to reduce delivery time.
• Architected virtual desktop solution using VCE vBlocks\VMware View Horizon and coordinated with various IT teams globally.
• Managed various infrastructure improvement programs including network improvement, desktop virtualization using Citrix XenDesk and XenApp solutions, and upgrade to data center UPS.
• Implemented KPI tracking using IT Risk Index to financially quantify IT ROI.
• Managed IT budget including posting monthly actuals and reconciliation.
• Interviewed, hired, and trained global IT support staff.
• Final escalation point for technical challenges and solutions.
• Implemented Agile methodologies for various teams in capacity of scrum master.

Confidential

Investments Application Support

Responsibilities:

• Engineered and migrated 2700 users to Windows 7 virtual desktops (VDI) on VCE vBlocks.
• Prepared vBlocks for provisioning including host configuration and monitoring of provisioning
• Implemented SCCM 2012 for desktop management in patching and deployment
• Win7 SME for Investments, Global Finance, Enterprise Risk, Tax, Treasury, and Global Capital Markets.
• Assisted and supported Confidential \ Confidential exercises.
• AD GPO engineering and environment redesign through Domain migration\integration.

Confidential, New York, NY

Senior Desktop Engineer

Responsibilities:

• Migrated to Windows 7 x64 and Altiris 7.1 management suite. Review, repackage, and remediate both internal and vendor applications for Windows 7 compatibility. Develop and document process and standards for application packaging/distribution.
• Architected, operationalized and implemented Thomson Reuters Eikon and Bloomberg Professional Workstation to upgrade trading floor terminals.
• Designed desktop architecture and management system for Euronext division spinoff.
• Engineer and implemented Avaya softphone and telephony management solution.

Confidential, Bethpage, NY

Lead Engineer\Supervisor

Responsibilities:

• Developed and improved the corporate standard desktop computing environment and provided last line of defense for desktop related technologies for 20,000 user enterprise.
• Managed and maintained customer relationships in capital projects, engineering, and operational support.
• Performed 3rd level support of escalated issues including the Office of the CEO.
• Supervised and trained staff ensuring technical compliance to corporate standards and thought leadership in future development.
• Integrated various applications through MSI packaging and delivered using Confidential Zenworks, ZCM, and Active Directory Group Policy.
• Worked with vendors in product selection, engineering, implementation, and ongoing review.
• Implemented and supported infrastructure servers on Windows and Netware/OES, VMware ESX, Mac devices, Confidential Groupwise, and mobile devices.
• Conducted interviews for various internal positions.

Confidential, Hicksville, NY

Senior Technical Officer - Operations Manager

Responsibilities:

• Managed 11 geographically diverse staff responsible for Confidential support and project based integration requests in excess of 300 monthly releases for over 20,000 users.
• Exceeded 99% SLA in production application implementations for over 3,500 annual integration requests.
• Maintained annual budget including monthly reporting and forecasting.
• Interviewed candidates for and conducted performance reviews.
• Coordinated releases with change management, to establish a stable desktop environment, reducing support costs and minimizing downtime.
• Active participant of the Hardware Standards Advisory Board to lead global standardization of the computing environment.