SUMMARY:

Certified Scrum Master and avid Agile Coach, with over 11 years of experience introducing new change concepts adopted throughout public and private organizations. Strong advocate of agility, efficiency, and collaboration to achieve high quality, low cost solutions.

TECHNICAL PROFICIENCIES:

MS Project, Excel (advanced), Word, Access, PowerPoint, SharePoint, Visio, Visual Basic, (Teradata) SQL, Tableau, DevOps, Hewlett Packard Service Manager (HPSM), Rational Suite, VersionOne, HP Agile Manager (AGM), Rally, Agile Lifecycle Manager (ALM), Clarity, Confluence, and Sharepoint

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, MD

Agile Consultant

Responsibilities:

• Provides scrum guidance to cross - functional software development team of +6 Java developers, COBOL SMEs, Solution Architects, Business and Systems Analysts and Automation Testers
• Coaches Product Owner on product backlog governance, quarterly product increment planning activities in accordance with agency agile lifecycle processes
• Conducted full day agile workshop on user story writing for an audience of +20 IT professionals specific to proper functional and technical story formatting, defining clear acceptance criteria and estimation/sizing techniques
• Ensures Scrum Team adheres to data governance standards for maintaining agile system of record, VersionOne
• Collaborates with DevOps, Test Driven Development (TDD), and Behavior Driven Development (BDD) specialists to customize a sustainable implementation process that meets the unique needs of the benefits program

Confidential, Reston, VA

Agile Consultant (Contractor)

Responsibilities:

• Coached Product Owner and Analysts toward transforming business requirements into a prioritized product backlog comprised of epics, features and user stories
• Decommissioned project-level waterfall meetings and implemented scrum ceremonies/events
• Educated internal/external stakeholders and scrum team on collaborative techniques for product increment, release and sprint level planning implementation
• Ensured the virtual product backlog was maintained in good order to pass audit inspections and streamlined for efficient traceability
• Educated team on transition from functional silo to cross-collaboration through co-located and virtual retrospective activities
• Leveraged planning poker and Fibonacci sequence to plan sprint commitment and measure the project team’s ability to deliver within designated release schedule
• Coordinated with external resources and resource management to resolve impediments

Confidential, Washington, DC

Deputy Program Manager

Responsibilities:

• Led the implementation of a lean agile release process, reducing the release cycle by 50%
• Managed a team of 12 Scrum Masters, Solution Architects, Agile Coaches, and Technical Liaisons
• Managed procurement opportunities for organizational growth and business development, leading to multi-million dollar contract modifications
• Concurrently ran two Agile mentoring initiatives for over 40 Portfolio, Program, Project, and Competency Groups
• Oversaw 15 major contract deliverables to ensure on-time delivery
• Liaised between customer and workstream leads to streamline communication channels
• Designed, developed, and delivered one week instructor led training (ILT) on Agile Scrum for team of 20 Department of Defense (DoD) personnel

Confidential, Washington, DC

Agile Coach

Responsibilities:

• Successfully mentored over 10 project teams and competency groups on integrating agile scrum processes with the Department of Veterans Affairs existing project management processes and tools
• Contributed to the design and development of a customized agile life cycle for the Department of Veterans Affairs
• Developed PowerPoint presentations to illustrate scrum tools and processes and the implementation process
• Contributed to the development of the Agile Foundation Document customized for the Department of Veterans Affairs
• Modified existing process maps to include scrum processes and artifacts within the Department of Veteran Affairs
• Maintained an internal backlog of user stories, participates in agile ceremonies, and develops metrics and reporting for senior management regarding the status of project mentoring

Confidential, Richmond, VA

Process Manager/Scrum Master

Responsibilities:

• Coached Kanban team of four on agile methodologies
• Liaised daily with key project stakeholders, configuration administrators, and software engineers on project standards and best practices for managing configuration items in system of record
• Developed and reports burn down metrics to Kanban team
• Led daily scrum and retrospective ceremonies for Kanban team
• Owned the end to end process of tracking and mitigating impediments for team
• Supported Product Owner with managing prioritized product backlog of over 200 user stories
• Maintained documented procedures and process flow diagrams using MS Word and Visio to uphold the integrity of data and promote consistency within the system of record across the enterprise
• Utilized Version One software to define, track, and document user stories

Confidential, Richmond, VA

Scrum Master

Responsibilities:

• Drove impressive process improvement initiatives across the business by developing and maintaining formal procedures to manage scheduling end users in Outlook and Share Point, resulting in the cleanup of over 4,550 backlogged emails from end users and key project stakeholders
• Facilitated scrum ceremonies customized for a virtual scrum team of six
• Coordinated with Product Owner and project stakeholders to influence the management of the prioritized product backlog related to enterprise-wide scheduling of end-users for migration
• Managed documented impediment log by liaising between Product Owner, cross-functional teams and scrum team to proactively identify and mitigate bottlenecks to teams productivity during sprints
• Updated burndown chart metrics weekly to communicate progress to key project stakeholders using Excel

Confidential, Richmond, VA

Project Manager

Responsibilities:

• Assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets
• Created detailed project plans in Excel and provided progress during status update meetings to key project stakeholders
• Excelled in guiding the work of technical and business teams by articulating project goals and scope, translating business needs into technical terms

Confidential, Richmond, VA

Data Analyst

Responsibilities:

• Participated in agile scrum ceremonies and developed content for scrum artifacts as a scrum team member
• Established process standards for cross line of business processes, including determining scope, approval matrix and quarterly financial reporting in accordance with data governance policies and industry standards
• Performed ad-hoc data reviews with Commercial Bankers and support staff to ensure portfolio data was aligned with compliance criteria
• Prepared and delivered quarterly reports to finance team, regional and market managers using Excel pivot tables and VLOOKUP functions and Teradata SQL queries to illustrate the financial impact of account movement between multiple lines of business
• Contributed to Lean BPM project by providing project artifacts for the account transfer process
• Defined business problems and drove solution prioritization to streamline and lean out business critical processes
• Performed UAT testing for software enhancements
• Tracked deposit and loan account activity via spreadsheets and statistical records in Excel as a control measure and for reporting purposes

Confidential, Richmond, VA

Operations Analyst

Responsibilities:

• Led an effort that improved the systematic customer setup process and increased overall productivity for team of eight using the six sigma DMAIC model
• Performed quarterly audits that identified and resolved Confidential profiles out of compliance
• Facilitated weekly meetings for team of eight to review dashboard metrics, team goals and share best practices
• Provided artifacts for greenbelt project to reduce the amount of paper used by Confidential department of over forty associates

Confidential, Richmond, VA

Call Quality Analyst

Responsibilities:

• Developed and managed the end-to-end call quality assurance program for 30 co-located and remote Confidential customer support center associates
• Monitored individual calls via Confidential system to ensure associates adhered to established policies and procedures
• Performed individual side-by-side coaching sessions to evaluate and determine areas of opportunity
• Facilitated quarterly training sessions with associates using ILT, VLT, and WBT training methods
• Managed escalated calls requiring supervisory assistance
• Facilitated monthly call calibrations for senior management to identify training and process gaps presented in the form of dashboards and scorecard metrics
• Influenced the creation of a customer satisfaction survey to proactively identify customer concerns