SKILLS:

• Exchange (4 - 2010)
• Active Directory
• Office (all apps)
• Server Migration
• Server Admin
• Email Engineer
• Email Admin
• Email Migrations
• SharePoint
• Administration
• MySQL
• Windows Vista/XP/7/8.1
• Retail Management System (Dynamics)
• Point of Sale v2
• Terminal Services
• SCCM 2007 /12 (System Center)

PROFESSIONAL EXPERIENCE:

Manager, Information Systems

Confidential, Memphis, TN

Responsibilities:

• Re - cabling of entire existing site including addition of fiber
• Upgrading all servers to Windows 2008R2 and completely redesigning network file shares and security(in the same weekend as re-cabling the site)
• Implemented enhanced physical security including implementation of Confidential system, gate security and new door card system
• Managed all MIS aspects of a new administrative building built in less than one year including implementing a new VOIP phone system
• Successfully executed the closing of Confidential Maine ( Confidential ) as sole MIS Manager for Confidential up to and including deactivating the site in Active Directory and physically relocating the server room and site IT contents including 3 mission critical applications which are now in Memphis
• Project Manager for Confidential Project entailing the extraction of Symantec Q&A database data when inherited from former Confidential ME location. Project had been unsuccessfully attempted 5 times over 12 years, but once moved to Confidential Memphis was successfully completed in less than 2 years by Confidential and Confidential MIS
• Successful implementation at all Confidential sites of Windows 7, Confidential Lync and Office365 (email)
• Create and execute Confidential & Corporate MIS Policies for day-to-day IT Systems Management on all Confidential systems including:
• Confidential Memphis Site
• Confidential Florida Site
• All-inclusive support of remote Confidential Sales force, located in France, Australia, Portland ME, Chicago IL and Memphis TN
• Network (domain, Active Directory, group policies, security) settings
• Email (Exchange 2010, Outlook 2010, Office365)
• Confidential Sales Project portal
• Axxerion Project Management/Contract Software Global Admin
• VOIP Allworx Telephone system
• Kantech Door Card System
• Confidential System
• Tandberg Videoconferencing System
• Goldmine & iGoldmine CRM
• Confidential Website
• Install and provide routine maintenance on user’s Confidential ’s, printers, hardware and software as well as network servers
• Manager over Level 1 Confidential HelpDesk Techs (1 employee currently)
• Work with Corporate MIS and Confidential MIS Team to:
• Maintain Confidential images and updates/deploy using SCCM (OSD)
• Install new Confidential hardware and upgrade applications and operating system software
• Assist with anti-virus, spam and general email administration and support
• Maintain and troubleshoot Confidential Confidential servers
• Administer onsite/offsite backup tapes for servers
• Maintain and troubleshoot Confidential network (TCP/IP) equipment including (Cisco) switches, routers, patch panels, UPS systems, etc.
• Provide general user support for Confidential ( Confidential ) ERP software
• Responsible for the operation, security, software installations and upgrades on the Confidential local area network to ensure minimum downtime and a secure environment
• Coordinate outside vendor support for onsite MIS equipment
• Acquire MIS hardware, software and services
• Provide problem details to Corporate MIS staff and assist them in solving problems of complex scope
• Recommend changes to existing or implementation of new hardware and software to meet identified business needs and plan for future growth
• Support Confidential videoconferencing equipment and users, including Confidential Lync, Tandberg and Cisco WebEx Connect/Meeting

Managing Director (Billable Consultant/Manager)

Confidential, Memphis, TN

Responsibilities:

• Plan, design and implement all of Confidential ’s Enterprise Customers’ Exchange migrations:
• Exchange 5.5 to 2003
• Exchange 2003 inter-forest migrations
• Exchange 2003 to 2007 migrations
• Plan, design and implement all of Confidential ’s Enterprise Customers’ Active Directory Migrations (intra and inter-forest):
• NT to 2003 (intra and inter-forest using Confidential )
• 2003 to 2003 (inter-forest using Confidential )
• Supervise the planning, design and implementation of all non-Enterprise Exchange and Active Directory Projects performed by Confidential ’s 1099 and standard consultants (same platforms as above)
• Provide emergency break-fix services for Confidential ’s Enterprise Customers’ Confidential Server Systems and their components as well as “Virtual Administration” of Exchange 5.5-2007 and NT-2008
• Act as a Pre-Sales Engineer for Confidential Server Systems (and other Applications such as Confidential Dynamics RMS - Point of Sale) for potential Customers
• Manage the Confidential Partner Program and utilize Confidential ’s Partner Support
• Provide documentation and training on Engagement Methodologies to new consultants & manage all Confidential ’s with vendors and customers

Lead Engineer

Confidential, Cordova, TN

Responsibilities:

• Managed all Projects ongoing within the consulting company, including all software and hardware installations as well as budgeting and resource management
• Designed and implemented client and Active Directory/ Server 2000/2003 installations and disaster recovery solutions at various customer locations
• Managed 5 employees who were all responsible for maintaining Confidential ’s and providing break-fix support for various customers’ technical issues, such as hardware or software

Field Technical Account Manager

Confidential, Charlotte, NC & Memphis, TN

Responsibilities:

• Acted as the Primary Project Manager over the Confidential ’s and any new Projects which required integrating different aspects of Confidential such as Consulting Services along with Premier Support
• Secondary Project Manager over Projects within Customer Operations such as SQL/OLAP implementation at the world’s largest hotel chain, and PM Advisor for customers with onsite PMO’s
• Acted as primary management liaison for Confidential customers who had purchased Premier Technical Support Confidential ’s from Confidential in both the Memphis, TN area and Charlotte, NC
• Taught both MOC and custom courses in Windows NT and Windows 2000
• Documented entire design and implemented projects at several Memphis locations including a DataCenter Move in Charlotte and several AD environments at very large companies in Memphis
• Was integral part of every Confidential implementation and served as a 24x7 interface for Confidential Support

Network Engineer

Confidential

Responsibilities:

• Member of a team of Network Engineers who flew around the country and installed NT/HP UNIX Networks in Retirement Homes and was sent out solely to fix problems after an installation
• Utilized NT and UNIX to set up the domain and DNS
• Recommended appropriate deployment and implementation ideas to the Confidential team
• Designed Disaster Recovery Solutions for each location and taught local administrators
• Primary responsibility was to ensure network setup at each location was done correctly

Special Project Manager

Confidential, Santa Ana, CA

Responsibilities:

• Project Manager over all of the customer configured Confidential ’s Ingram Micro built in their Memphis Custom Configuration Plant
• Responsible for managing the prototype configuration of Confidential 's with custom images with Sales, Confidential Technicians, internal (Memphis) Customer Service, Production Control, and Line Technicians
• Provided support to customers, local engineers and the operations center in troubleshooting network connectivity issues, applications support and any other Confidential related troubleshooting
• Deployed a total of 100 Servers comprising of NT, Lotus Notes, and Novell NetWare servers

Lead NT Technical Instructor/Network Administrator

Confidential, Memphis, TN

Responsibilities:

• Served as the lead Technology Instructor, teaching primarily Windows NT 4.0
• Provided technical support for printers, servers & computers in the network, both installation and configuration.

Help Desk Manager

Confidential, Memphis, TN

Responsibilities:

• Managed the Help Desk Administrators as well as onsite vendors
• Advanced troubleshooting of Servers (NT & Lotus Notes), Clients (Windows 95), and all technologies onsite and created & maintained all documentation for Confidential Operations