SUMMARY:

• Project Manager with 10+ years’ experience of ‘hands - on’ Configuration & implementation of large scale ERP implementations, Ecommerce portals, Business Intelligence projects focused on Supply Chain, Order Management, Finance, Contracts, P2P O2C Confidential ; Billing etc. Oracle 11i /12g, SAP, Ariba, Apttus, SFDC ; Model N ; Coupa ; Oracle BRM 7.5, Aria, Oracle Agile, Vertex, Sabrix, SAP BO4.0, OBIEE, Emptoris, Java, J2EE, XML, Oracle Financials / apps, Eloqua ( Oracle ).
• Self-motivated & Result Oriented technology manager who rapidly adapts to business needs & emerging technologies. Excelled as a face of technology consulting organization in front of end client.
• Managed onsite- offshore software & engineering teams ( 7-45 members ), product managers, QA, Architects, analysts, 3rd party vendors & end users to deliver IT solutions of .5 to 3 M budgets within scope, time & budget.
• Verticals: Finance, Supply Chain, Retail, OM, Contracts, Business Intelligence, Sales, System Integrations
• Hands on experience in AIM & ASAP Methodology, Set up, Configuration, customization, Testing Requirement gathering, analysis, design, BRD, Functional Spec., Gap Analysis, End-User Training and Support of above tools.

SPECIALTY:

• Excellent performance of working as a “Bridge” between Business teams and IT.
• 5 years SCM & Finance Business side experience. Won confidence of business for understanding their problems.
• Cross Functional Management
• Scope, Time & Cost Management
• Business Knowledge
• Service Delivery. ITIL ITSM
• Change Management
• Cost Benefit & Risk Analysis
• Risk Management
• Agile/ Scrum /Waterfall / Hybrid
• Business Impact Analysis
• Outsourced vendor development
• CMMi / Six Sigma
• Value Engineering, Cost reduction

TECHNICAL SKILLS:

ERP Packages: SAP (MM, BPC) ECC5.0; AS 400;Axapta - Confidential Dynamics; Oracle 11g, Agile 9.3 (oracle )

Reporting Tools: Business Objects XI R3.1, COGNOS, Crystal Reports, Xcelsius dashboards, Excel

PM Methods & Tools: SDLC- Waterfall, Agile, RUP, Scrum || MS Projects, Omni Plan, Rally ( Scrum) || ITIL

Operating Systems: Windows XP / Vista, Win 2003, Win 2008, Linux, Mac, Leopard, Snow Leopard; iOS, Android SDK

Adapters: XML, Web Services, Struts.

Application Servers: AIX server, Web sphere Application server

Languages: C, VB, PHP, SQL, XHTML, XML, Java Script (JSP), JAVA,CSS, LAMP, UML, Objective-C, Cocoa ( MVC)

RDBMS: MS SQL server, Ms Access, My SQL, Oracle 11g

PROFESSIONAL EXPERIENCE:

Confidential, Palo Alto

IT Project Manager

Responsibilities:

• IT PM for managing on site / off shore development and analysis teams ( @8-12 ) to design, develop & deliver large scale software development, Integration & global roll out of ERP Oracle upgrade from 11 to 12 in agile/ scrum / waterfall / hybrid / RUP environment as per CMMi process.
• Managed projects with MS Projects / Rally / Fast track / HP PPM (Project Portfolio Management) tool.
• Conducted ‘Rapid Requirements Gathering’ sessions for E-Commerce, E-Service, Digital delivery,Subscription.
• Defined As Is, To Be with process flow diagrams, UML diagrams using Visio, Provision, visual / product studio. Held BRD walk through sessions.
• Mapped Client requirements with Oracle R12/11i standard functionality. Prepared GAP analysis for upgrade of Oracle 11i to 12 to deliver customization solution report for workarounds, reengineering and form personalization
• Consultative & Democratic management style - with open collaboration & Laissez-faire leadership.
• Discussed productive business trade-offs with key thought leaders to build consensus.
• Conducted cultural adaptability, strategic risk assessments & develop predictive analysis reports.
• Implemented directives by bottom-up analysis or top-down business strategy as per business case.
• Identified user community resistance, super-users. Quantified and mitigated it. Prepared Change Management plans - communication plan, Resistance management plan, readiness assessments, Change Management Matrix, training plan & strategy. Worked on Quest Stat - CM tool.
• Developed Program success metric & tracking. Tracked spends for EMEA, LATAM, APAC & Global Roll outs.
• Estimated program cost, prepare program budget, monitor & control budget spend.
• Estimated application development time. Prepare WBS - work breakdown structure, resource loading sheets.
• Prepared EVM analysis, charts for contract expenditures vs. budget vs. work performed vs. estimates.
• Continuously refined & tracked changes in BRD, FSD & Project Plan. Prioritize & sequence requirements.
• Maintained Bidirectional Traceability metrics to track all reqs. to Functional Spec., Technical spec. & testing.
• Held JAD - Joint Application Development sessions with Off shore.
• Managed upgrade of Oracle 11i to R12 configuration for various modules like:

Confidential

Responsibilities:

• Worked with teams to replace multiple islands reporting by SAP BO 4.0.
• Created reports in Business Objects XI R4.0, Web Intelligence Crystal Reports.
• Provided expertise to acquire, transform, analyze & interpret data to find trends & do statistical analysis. Presented complex findings in an understandable and compelling manner to internal customers.
• Design formats, generate graphs, drill down reports, create trending & period-over-period reporting. End-user training & trouble shooting, service incidents/ problem resolution, coordination with BO & oracle IT teams.
• Created BO universe and ERD- Entity Relationship Diagrams. Completed Data modeling of OM, RFI / RFP system using Erwin. Developed database models.
• Participated in Data Warehouse Development in Teradata. Implement/ test SQL queries.
• Created Confidential (High level Solution Design). Analyze database architecture, data mining in Teradata, Oracle.
• Extracted data using SQL query as required and created accurate multidimensional cube reports.
• Increased the BI Portfolio by discovering new reporting requirements.
• Balanced the project work by eliminating duplicity & redundancy across the SCM landscape.
• Utilized strong business knowledge of SCM, Mfg. & finance to reduce IT budget expenditure by 50% by merging common analytics requirements & discovering alternative Inventory analytics reports in finance for Mfg..
• Assessment of Business Intelligence Platform & recommendation: Comparative analysis of OBIEE ( Oracle BI / reporting application ) vs. SAP Business Objects 4.0 vs. Other reporting tools at Confidential .
• Expert in ‘Rapid Requirements Gathering’ sessions with SCM, Finance, Mfg., Order Management, Sales.
• Highly skillful in designing requirements questionnaire and gathering cross functional view in single session.
• Defined As Is, To Be with process flow diagrams, UML diagrams using Visio, Provision, visual / product studio. Held BRD walk through sessions.
• Designed, Administered and maintained

Confidential

Accounts Payable - AP

Responsibilities:

• Prepared wireframes in Confidential . Extensive user experience (UX) design & user interaction design (IxD) for webex division, Worked on Portal technologies: PlumTree, Sitecore etc.
• Managed development of “ Comparative offering Portals” for “Consumerization” of products and services for Telecom, cellular & Health Care services.
• Coordination of back-end data systems to facilitate improved integration techniques across multiple data platforms. Development, distribution, and maintenance of e-commerce KPI dashboard(s).
• Liaison between online marketing, CRM and data analytics partner (Omniture)
• Streamlined Portal Administration. Administered control data maintenance - account maintenance, relationship consolidation, market and application codes, and price categories.
• Developed regular tracking to ensure timely capture and update of systems including: Pricing categories, multipliers, regions, new product placement, and configuration, customer authorization and access controls.
• Review entity relationship diagrams, integration architecture documents, environments, networks, servers, firewalls, integrations, data migrations, interfaces and their overall effect on performance.
• Held regular code and design reviews with on-site, near-shore & off-shore development teams.
• Planning and estimating web technology work, and web application integration work
• Scaled Web Services platform ( EPIC RAMP) to deliver “real-time” operational intelligence from business process events to partners.
• Used platform-based, multi-tenant approach for maximizing reuse and leverage of assets across Confidential
• Utilized meta-data driven design to provide agility/flexibility in externalizing new business models.
• Used new gateway GXS instead of e2Open for EPIC integration and achieved
• Loosely coupled and virtualized Offline processing capabilities;
• Ability to reconfigure alternate gateway routes
• Centralized data set-up, monitoring and management
• Created Confidential (High level Solution Design).
• Worked with Service Oriented Architecture (SOA) based applications, n-tier architectures & databases.
• Worked with SOAP (Simple Object Access Protocol) /REST methodology.
• Managed off shore team to design J2EE XML/Web Services to integrate various applications thru Rosetta net standard interfaces. E.g. 3A4; 3A5: 3A6 3B13B2: 3B3: 3B4:, 3B5. (J2EE, Oracle, SAP, SQL server)
• Identified trends in online marketing campaign data, recommended future strategy to marketing / sales IT. Analyzed customer-level transaction behavior to segment the market.
• Owned Development of “ Things Remembered Direct marketing attribution model” .
• Owned competitor intelligence - Hitwise. Submitted periodic reports on competitor trends to senior management to keep key decision makers well-informed of marketplace trends.
• Created Gap Analysis document for infrastructure as a service (IaaS) vs. platform as a service (PaaS) vs. Software as a service (SaaS) vs. Overall information technology management as a service (ITMaaS). Worked as a bridge between application development, infrastructure support and tools development teams.
• Integrated Release Mgmt & Version control. Kept track of what version of code is on what server, how servers are setup & how code is deployed on them.
• Authored BRD for development, consolidation & support of Data Centers - growth & scalability requirements. Managed the data center migration project.
• Worked with Service Oriented Architecture (SOA) based applications, n-tier architectures & databases.
• Worked with SOAP (Simple Object Access Protocol) /REST methodology.
• Managed off shore team to design J2EE XML/Web Services to integrate various applications.

Confidential

Project Manager / Team Lead

Responsibilities:

• Scheduled and facilitated daily stand ups, sprint planning meetings, project walkthroughs with team before beginning of each sprint. Utilized Rally to track Scrum progress.
• Communicated effectively to make team’s progress and successes visible to all stakeholders
• Facilitated execution of urgent production-level changes required concurrent to an active Sprint.
• Coordinated with the Backlog Owner, the Technical Lead & Quality Lead in ensuring the team is executing on track and issues are surfaced and addressed promptly.
• Supported the Backlog Owner and Portfolio Manager in updating monthly the 30-60-90 release roadmap.
• Monitored daily issues impacting the team, facilitate real-time resolution and escalation as necessary.
• Scheduled & facilitated Sprint retrospective. Constantly monitored progress of all project/sprint activities.
• Informed Resource Managers to adequately staff the team for each sprint.
• Ensured team productivity by fostering creativity, empowerment, and accountability within the team.
• Implemented Matter Mgmt. solution for Litigation, Intellectual Patents, Trademarks, Copyrights, Corporate Law, Legal hold & e-discovery, E Billing, Finance, Employment Law, Regulations & Compliance, Real Estate law, Customer care.
• Hands on testing tools experience of Quality Center/ Test Director (HP); Performance Center (HP); Clear Quest (Rational). Participated and lead UAT, Performance testing, Solution Verification ; Preparing Test cases; Unit / integration/ Regression / Load & stress testing, White / Black Box testing; Defect graphs & Quality reviews.
• Hands-on Set up of portal functions & tools: Confidential ; Website wireframes; PlumTree, Sitecore Prototypes, GUI Spec. Digital delivery; CRM; Subscription mgmt. Confidential & Quotation; Shopping cart; Security Access Control. Version Control in Eclipse; Process modeling in Visio & ProVision.

Scrum Agile Project Manager

Confidential

Responsibilities:

• Implemented Cloud SaaS based Subscription billing. Integrated with Aria, Oracle EBS, B2B / B2C self-service Portals. Integrated Matter Mgmt. ( ecounsel) with EBilling.
• Implemented Oracle Agile Product Lifecycle Management (PLM), Agile Product Collaboration module & PPM (Product Portfolio Management) implementation & Document Management System.

Confidential

Responsibilities:

• Option & cost/benefit analysis for awarding multi million contracts e.g. “ Confidential ”, Hiring / Outsourcing.
• Managed the out sourced HW vendors for SITC -Supply, Installation, testing and commission. Prepare SOW, RFI, RFQ, pricing proposals, using Ariba, SAP, Emptoris. Monitor & ensure that contractual terms, prices, quality, schedules are being met when executing contract.

Confidential, Redmond, WA

Team Lead

Responsibilities:

• Prioritized Trouble tickets from IBM Rational Clear Quest. Assigning to right Tech member.
• User Base: 1000 SLA: 30 Minutes. Max. 24 hrs. 40% reduction in WH follow ups; 20% efficiency increase
• SAP ECC 6.0 MM Module Configuration: Prepare Production Support Manual for MRP.
• Lead handling direct production support calls & escalations for order mgmt., SCM, Pick-Pack-Ship ‘backbone’ distribution application with a turn around time of 30 Minutes and maximum 24 hours.
• Analyze Trouble tickets, remarking them as per priority & severity for “Business” needs. Distributing them to right team members to optimize the efforts. Manage defect replication, Technical assessment, Prioritization,, Business Impact Analysis, Cost Benefit Analysis & Root Cause analysis.
• Drive workflow management to close trouble tickets as per Service Level Agreements, Updating of resolution database and best practices for issue resolution. Developed production support manual.
• Interacted with the Production and Maintenance Release teams for enhancements. Responsibility to identify and resolve critical technical support issues on a timely manner, which if left unresolved might have a negative impact on the Firm’s use of the associated applications
• Minimize schedule / technical risk by foreseeing obstacles proactively and aggressively
• Drive workflow management to close trouble tickets as per Service Level Agreements, Updating of resolution database and best practices for issue resolution. Developed production support manual.

Confidential

Sr. Consultant - Finance IT

Responsibilities:

• Implemented SAP (replacing Oracle), Subscription Based Billing, Vendor Management & Rating. Procurement of large value items and services.
• 56 Vendors in 2 years.
• Achieved 20% Cost reduction. Received team member award for restructuring security teams.