SUMMARY:

• IT Expert Executive Advisor and CIO/CTO confidant recognized as a visionary leader/partner, for business strategy assessments, technology roadmaps, integration and delivery.
• Passionate Communicator adept at bridging the gap between business vision and IT capability.
• Strategic Business Partner who builds viable business aligned technology growth plans that facilitate revenue growth and operational efficiency across the enterprise.
• Respected Global Technology strategist engaged in C - level advisory roles for 10+ years.
• IT Transformation Expert has successfully delivered several large transformation initiatives across various industries.
• Adept in leveraging digital, AI, open source, cloud, infrastructure, data management and analytics solutions.
• Confidential is a focused, transparent, inspiring, and confident leader who can manage complex technology and enterprise environments with great bottom line results. It was pleasure working with him.
• Confidential was a pleasure to work for and work with. As a Tech Exec in Confidential, he demonstrated that rare balance of technical and business acumen.
• He will be a gem to companies looking for a tech exec that can strategize and execute a road map.
• Confidential is a strong leader and technologist - a visionary, strategist who knows business and can anticipate risk. Confidential is resourceful and quite attuned to the strengths of his team. As an executive with the shared technology group he drove his large team to deliver several successful, highly visible and business impacting projects.
• One such project was initially deemed risky but with his guidance, leadership and perseverance successfully delivered a global solution yielding low overhead costs, maximum returns and efficiency.

PROFESSIONAL HISTORY:

Confidential

Technology Executive - Program Manager

Responsibilities:

• Confidential acquired First Niagara bank, one of the largest regional bank acquisitions.
• I led Merger and Acquisition transition strategy, infrastructure and data center consolidation, correspondence (Dev, SIT, UAT, and Implementation), integration and user provisioning tracks of the Confidential Servicing program.
• I had indirect accountability of 100 resources across the bank, and led projects with teams spanning multiple geographies.
• The integration involved connecting to Confidential Empower loan origination platform and Fiserv Miser loan servicing platform.

Confidential

SVP Technology Executive

Responsibilities:

• I led the Shared Services organization supporting the consumer and Confidential division.
• My responsibility included people management, architecture, strategy and direction, performance engineering, managing delivery, infrastructure, production support, quality assurance, vendor management and integration horizontally across the enterprise. Sold ideas to C level execs, and secured funding for Business Cases.
• Successfully implemented multiple Regulatory Compliant and Risk Averse Solutions, using internal teams, and Vendor Partners.
• Actively participated and led Charity Events and Community Activities.
• Implemented the Managed Services Program to realize a $6M Confidential .
• 100%+ Confidential increase in Shared Services adoption across the enterprise.
• Rationalize 3 legacy integration apps into a single middle tier PAAS solution, $4M Confidential .
• Created the strategy for internal cloud usage and expanded its adoption.
• Empowered business users to use SharePoint as a development tool for critical time to market apps.
• Delivered Confidential loan modification efficiencies using Pega Case Management.
• Put into action a Functional and Risk rating based quality automation managed services program.
• Evaluated and Implemented Appian BPM workflow as an alternate to Pega BPM.
• Improved risk rating for applications from 75% to 90% compliant.
• Architecture Strategy and implementation for eSignature, Flood MRA, CFPB, AML, Document Management and other critical enterprise programs/initiatives.
• Successfully implemented and integrated various cutting edge technologies such as Pega BPM, Appian BPM, iLog Business Rules, SalesForce, and CipherCloud.
• Successfully managed a SalesForce implementation and CipherCloud.
• Built a Strategy for personalized service, and delivered a POC using Beacon technology and Mobile.
• Implemented SAAS middle tier services layer for Online, Digital banking and Confidential /MSP.
• Created a microservices based architecture for next generation Digital banking.
• Implemented a mobile/digital application for Confidential Loan Officers (MLOs).
• Implemented SalesForce to handle customer complaints on social media.
• Introduced cutting edge technologies such as Composite, Beyondcore, Tableau and Motio.
• Created a lab to test new software products in the market and develop business use cases.
• Partnered with Appian to build a BPM solution for Document tracking management.
• Drive 360 degree view of the bank customer for complaints, inquiries, and other communications using events and pub/sub model.
• Created metrics dashboards to showcase Shared Services Organization Adoption and Confidential .
• Built a robust IT governance model for the intake of ideas and in corporation into app delivery.
• Worked extensively with Vendor management to negotiate contracts with hardware/software vendors.
• Exec Leader on the Architecture Review Board, responsible for Architecture Direction.
• Successfully built, and leveraged relationships across LOBs, IT groups and vendors.
• Inherited a large dysfunctional team, created the vision, synergized and mobilized the organization.
• Built career plans, training and personnel development path, mentored next level Leaders.
• Introduced software development disciplines and tools for continuous integration, release management, defect tracking, performance tuning, and testing.
• Transformed the delivery organization into a SAFE Agile shop, resulting multiple zero defect releases.
• Managed vendor scorecards, stakeholder expectations, change management/project amendments, delivered routine project progress reports.
• Participated in high priority production issues and helped debug/fix them.
• Presented SOWs, PO’s, Budget changes/amendments to Finance for approval.
• Interface with internal, external audit and regulatory bodies for IT Compliance/Governance.
• Owned the Business Continuity plan, Disaster Recovery plan and execution.
• Partnered with Technology and business to create, modify the RPOs and RTOs.
• Pega BPM workflow version upgrade for 21 Pega applications and iLog version upgrade.
• Created the Confidential servicing platform replacement strategy to implement Confidential /MSP.
• Created BPM and BRMS COE (Center of Excellence) value/strategy proposition and implementation.
• Sunset 15% of the legacy applications to realize Confidential savings of $5M+.

Confidential

Director/Sr. Manager Strategic Technology Advisory Services

Responsibilities:

• As a trusted confidant to C level executives, I led and managed multiple strategy and delivery projects, of varying complexity.
• I also interfaced regularly with internal audit and external regulatory agencies.
• I supported Sales and New Business development, Estimated Deliverables, Increased Growth in current projects,
• Created and Closed RFPs/RFIs, SOWs, and Implemented Deliverables.
• Played a crucial practice development role including creating Collateral, Mentoring and in external Recruitment activities.

Business Owner

Confidential

Responsibilities:

• Owned and operated my business as a part time owner, learning valuable practical lessons in all facets of running a successful restaurant business.
• Developed a Customer First mentality, learnt to treat every job as your own business, do whatever it takes (cleaning toilets, buff tables etc.), and manage tight budgets with a savings hat.

Confidential

VP Technology Director

Responsibilities:

• I led the IT Strategy, Architecture Direction, and Delivery of multiple projects in the Confidential division, for the Home Loans Servicing and Default business units.
• I delivered high performing complex end user applications using cutting edge technologies and agile methodology.
• Created a high performance team from ground up, created successful leaders in the organization.
• Built applications for solving time sensitive regulatory needs such as HAMP, CFPB, SCRA, Foreclosure Robo Signing, Dodd Frank, etc.
• Created/Led the Mule middleware integration layer (selected Mule after comparing with WSO2 and others) used in WAMU, EMC integration.
• Built the mission critical Loan Modifications Application which is used for all loan mods.
• Worked closely with internal audit and external regulatory agency OCC creating reports.
• Suggested the idea to implement mobile loan mod units, which was adopted as Outreach program.
• Adapted applications quickly to comply with the compliance needs.
• Implemented Pega Workflow BPM solutions for Document Tracking, and Return to normal servicing.
• Implemented Early Resolution (ER) for early stage collections.
• Significantly Improved Dev Ops by implementing Open Source technologies, Agile methodology, QA, UAT, Performance Testing, build and release management processes.
• Shortened development turnaround time by effectively using offshore teams.
• Played a lead role in setting up offshore development center in Hyderabad.
• Delivered multiple programs using various vendor contracting partners.

Confidential

Architecture Manager

Responsibilities:

• Responsible for providing Management, Strategy and Technical Consulting services to external clients and internal groups.
• Participated in Architecture Strategy, Product Selection, and Delivery Management using agile methodology, delivered these projects:

Confidential

Internet Architect / Development Manager

Responsibilities:

• Created and managed the Confidential Hotels online presence and associated functions.
• Created the reservations portal and integrated it to the backend.
• Connected the website to the PMS and published property information.
• Architected the LQReturns loyalty program online.
• WebServices Integration with Confidential, Expedia and other websites for reservations.
• Increased online revenue from 4% to 40%.
• Reduced costs implementing open source technologies and offshore teams.
• Architected a messaging application to sync hotel rate changes between PMS and hotel POS applications.
• Acquisition/Integration of Baymont Inns, Budgetel and Wingate hotels.