We provide IT Staff Augmentation Services!

Program Manager Resume

SUMMARY:

  • A dynamic professional with over 24 years of rich experience in Program, Delivery, Pre - Sales, and Team Management in the Finance, Consulting and Telecommunications Sector.
  • Demonstrated capabilities in handling pre-sales and consultancy activities for accelerating the business growth
  • Possess excellent interpersonal, communication and analytical skills with demonstrated abilities in customer relationship management.
  • Led geographically dispersed teams to deliver IT projects with an annual budget ranging from $2 to $7 million
  • Initiated custom processes for eliminating manual archival processes leading to annual cost savings of $1 million
  • Proficient in full software development lifecycle, IT infrastructure initiatives and COTS implementations
  • Proven skills in managing teams in a global work environment for achieving business success
  • Managing overall operations for executing projects involving scoping, initiating, high level design & architecture, resource mobilization, execution within cost & time parameters.
  • Monitoring / tracking projects with respect to budgeted cost, demand forecasts, time over-runs to ensure timely execution of projects. Conducting project closure meetings and addressing all the important issues.
  • Defining best practices for project support and documentation.
  • Understanding the technical & functional specifications of the clients.
  • Design, development, testing, troubleshooting and debugging of the application.
  • Managing smoother implementation and testing of the developed applications at client location.
  • Provide post-implementation, enhancement and maintenance support to client for application.
  • Effectuating pre-planned sales strategies after reviewing & designing the architecture for accomplishment of performance milestones.
  • Understanding and coordinating client’s needs / enhancements, customization of product accordingly and consult with technical team to provide solutions in adherence to delivery schedules.
  • Devising and preparing RFP’s (Request for Proposal’s) for the client & Project Management as well as preparing proposal kit with all technical & commercial features.
  • Implementing project plans within preset budgets and deadlines.
  • Steering delivery management for technical deliverables of concurrent projects.
  • Negotiating SLAs for large and medium-size business transformation projects.
  • Mentoring team and handling deployment of tasks.
  • Defining best practices for project support and documentation.
  • Directing, leading and motivating workforce; imparting continuous on job training for accomplishing greater operational effectiveness/ efficiency.
  • Working on succession planning of the workforce, rendering technical guidance to the staff, shift management activities, appraising the member’s performance & providing feedback.
  • Resolving interpersonal issues & working towards a harmonious work environment.

PROFESSIONAL EXPERIENCE:

Confidential

Program Manager

Responsibilities:

  • Manage program for consolidating Confidential datacenters to Software Defined Datacenters (SDDC)
  • Lead efforts to implement DevOps within Confidential application centers
  • Consolidate various legacy systems under new on-premise cloud platform
  • Create plans for surge and sustain operations to onboard resources and work with software vendors
  • Implemented Confidential compliant project management practices to guide infrastructure planning and execution
  • Developed Integrated Master Schedule to manage various components of the program
  • Successfully completed task order deliverables on time
  • Created cost analysis worksheets to track vendor licenses and task order labor usage

Confidential, VA

Management Consultant

Responsibilities:

  • Manage and deliver Network, Infrastructure and Security projects for Confidential business portfolios
  • Guide project teams to work with enterprise vendors to achieve optimum technology solutions
  • Analyze and recommend strategies to mitigate program risks for multi-year initiatives
  • Provide governance for efficiently managing cost, product quality and maintenance agreements
  • Identified areas of improvement in managing vendor deliverables and negotiated value added maintenance contract
  • Reduced number of major defects by 75% in enterprise security vulnerability scanning initiative
  • Prioritized and eliminated non-priority business requirements resulting in faster project deliverables
  • Instituted program communication, tracking and reporting practices to deliver enterprise wide infrastructure changes

Confidential, VA

Management Consultant

Responsibilities:

  • Guide and provide strategy for storage transition to outsourced partners ( Confidential )
  • Perform infrastructure procurement, vendor interactions and portfolio infrastructure assessment
  • Manage delivery service levels, non-functional requirements and performance metrics for shared services
  • Develop strategies to optimize the technical debt management process for portfolio projects
  • Conduct technology deep dives to assess the production readiness state of strategic initiative projects
  • Manage outsourced development factory efforts to drive integration with in-house support groups
  • Created and currently executing roadmap for a multi-year storage migration plan with a savings potential of $56 million
  • Developed operational readiness strategy and performed assessment for Pricing, Security production portfolios
  • Developed, rolled out and managed shared service task integration program with portfolios
  • Developed and managed technical debt management process for enterprise architecture
  • Reduced management support requirement for shared services management by 50%

Confidential, VA

Management Consultant

Responsibilities:

  • Manage Federal IT projects using Agile Methodology
  • Responsible for managing IT project budgets and resource projections
  • Initiates process and delivery improvements for program compliance
  • Provides technical leadership for development team in executing Business Intelligence analytics
  • Provides guidance to analytics team in translating law enforcement specific business requirements
  • Manages initiative to integrate mission critical law enforcement system to production framework
  • Managed HADOOP capacity planning, tools evaluation and execution
  • Improved software delivery and production support model
  • Led initiative to integrate diverse applications to achieve Confidential goals
  • Facilitated the improved delivery of sprint and product backlog items

Confidential, VA

Management Consultant

Responsibilities:

  • Provide management strategy for implementing Enterprise Data Strategic Initiative, information security and SOA COE projects
  • Manage project budgets, forecasts, budget transfers to cost centers and Enterprise Portfolio Status
  • Key role in managing customer expectations, business requirements management and client onboarding
  • Manages end to end Software and Infrastructure SDLC lifecycle for multiple strategic initiative projects
  • Provides technical leadership to Middleware engineering and SOA development teams for solution development
  • Engages with software vendors for procurement, professional services and service level agreements
  • Leads project teams in complying with software development practices and operations transition
  • Implements optimization solutions for facilitating stakeholder reporting, risk management and project tracking
  • Successfully increased the project success rate of Enterprise Data projects
  • Setup a project technology forum for interaction with SOA CoE, Middleware Engineering and Information Security
  • Established technology adoption roadmap for onboarding SOA applications to Confidential Gateway
  • Created efficiencies in the procurement and management of technical project assets
  • Enabled seamless communication with the project team, business owners and IT support teams

Confidential, Arlington, VA

Senior Manager

Responsibilities:

  • Manage Business Architecture consulting groups at Veteran’s Health Administration (Fixed Price contracts - 6 million)
  • Responsible for Business and IT use case development at Housing and Urban Development (HUD)
  • Integrates Agile Software Development Lifecycle (SDLC) practices to all T&H projects
  • Leads CMMI Level 3 certification efforts for client engagements
  • Engage senior client management in establishing strategic and tactical plans spanning two years
  • Establish IT Governance and control measures for client engagement at Veteran’s Health Administration
  • Leads proposal teams responding to HUD and VHA RFPs and RFIs
  • Performance Manager for 12 Business Architects and 9 SDLC team members
  • Enabled Business Architecture Integration between Information, Process and Reference Architecture
  • Established efficient deliverables management process that helped reduce client penalties
  • Successful recertification of CMMI Level 3
  • Established enterprise architecture core capability group

Confidential, New York, New York

Principal Consultant

Responsibilities:

  • Manage IT project teams at Confidential Risk Management group for Finance projects with budget of $2 million
  • Program management activities managing multiple release cycles for a calendar year
  • Coach and train Software Lifecycle Management practices to technical groups
  • Interact with business stakeholders to strategize IT delivery plans to cater to business initiatives
  • Recommend adoption of Industry standard Project Management Lifecycle (PMLC) activities
  • Hands on leader in implementing customized IT Project Management solutions for business segments
  • Direct technology teams to follow best practices in IT controls, Change and Production management
  • Integrate IT Governance strategies with Confidential ’s existing IT implementation models
  • Develop project budgets, cost control measures and IT resource management strategies
  • Engage in initiatives to build Project Management practice for Confidential
  • Building proposals for business engagements with clients for Confidential
  • Performance Manager for IT Practice teams at Confidential .
  • Successfully delivered the program SOW to provide Project Management services to Confidential
  • Reduced resource costs as multiple releases were bundled into the same project fund year
  • Streamlined business requirements management processes to contain scope changes within releases
  • Established communication protocols to report on IT program and project status to business stakeholders

Confidential, Herndon, Virginia

IT Account Manager

Responsibilities:

  • Manage offshore and onshore project teams for delivering a 5 million SAP project.
  • Create and promote production support proposals for HP based on Confidential ’s requirements.
  • Analyze and plan for HUD’s infrastructure requirements and supervise datacenter implementation.
  • Analyze HUD business process model to technology areas for account enrichment.
  • Reviewing the RFI‘s and developing white papers for technical solutions.
  • Spearheading the global delivery team for the risk analysis of HP’s disaster recovery datacenters.
  • Cost containment through project recovery of a million dollar, fixed price, 9 months long Web Portal project
  • Reduced the inefficiencies in global delivery for the SAP project, reduced estimated project cost.
  • Established quality assurance processes for a large scale Mainframe to Unix conversion project
  • Successfully established global remote disaster recovery site readiness for Confidential

Confidential, McLean, Virginia

Senior Technical Project Manager

Responsibilities:

  • Supervising the project deployments with a budget of 100K to 1 Million.
  • Executes projects using Agile and Waterfall Technology Delivery model.
  • Evaluating and enforcing IT General Controls for 50 financial applications.
  • Deploying the change management processes for Infrastructure divisions.
  • Collaborating with the Enterprise Architecture Group for building SOA Compliant Systems.
  • Functioning as a Member of the Account Level Change Control and Enterprise Change Control Boards.
  • Supervising the critical enterprise vendor software rollouts affecting more than 4000 users.
  • Increased project success percentage to 90% by incorporating essential governance processes
  • Successfully integrated mortgage profitability business requirements into data warehouse implementations

Confidential, Dallas, TX

Management Consultant

Responsibilities:

  • Gathering the telecommunications business specifications and translating it to technical and functional requirements.
  • Charting and implementing release promotion standards for internal projects.
  • Playing a major role in full software development life cycle and infrastructure management.
  • Managing WBS, Artifacts, Communication, schedule, cost and risk processes.
  • Managed evaluation, installation and configuration of production environments.
  • Evaluating, recommending and tuning the enterprise backup and recovery processes.
  • Charting quarterly plans and leading efforts to implement release upgrades and bug fixes.
  • Establishing the project teams for implementing the hardware migration of production environments.
  • Handling the integration of Sybase Replication and Oracle Components to the production environment.
  • Charting software releasing promotion and attending change control boards.
  • Formulating performance optimization strategies for the decision support teams.
  • Successfully managed conversion of Legacy Telecom Customer Care Production applications to Client Server.
  • Integrated Billing software to production Customer Care application that saved costly billing delays and losses.

Hire Now