SUMMARY:

• Informational technology professional with MBA Confidential degree, overall 10+ years of work experience and years of Software development lifecycle, Business analyst, Project/Program management and IT security/compliance, SOX audit experiences.
• Was employed with Confidential with years of experience; started professional tenure as Business Analyst, promoted to Project Manager
• Forecasting on Level of efforts (LOE), Revenue/Budgeting on upcoming and present projects
• Communication and people skills; liaise with all project stakeholders including clients, IT management and various cross functional teams
• Stakeholder management, data analysis, performance/trend reviews, review/manage goals & deliverables which support business goals in collaboration with senior management & stakeholders
• Monitor/summarize project status reports & presentations for client/IT /upper level executive team; financial, management, business intelligence reports
• Training/provision of instruction courses, supervision of business management events
• Needs assessment, change management, define/monitor project risks, risk owners & mitigation migration aspects in alignment with project milestones.
• Define project scope, inter dependencies, project plan, budget analysis/forecasting
• Requirement gathering/analysis skills, take requirements from subject matter experts (SME)/Clients transitioning them to IT and QA requirements for small, medium to large & multiple IT projects.
• Extensive experience in all aspects of SDLC in telecom industry from requirements/development through implementation
• Good understanding of business processes/requirements/concepts to formulate/manage documentations - high level, functional, testing and deployment plans.
• Good understanding/experience with Agile methodologies, MS SQL, TERADATA, MS office, SDLC, L2/L3, Clear Quest, CMIS
• Good grasp/knowledge of telecom OSS-BSS domain towards e2e automated fulfillment solution.
• Define/implement deployment plans, SIT/UAT/integration testing methodologies, service level agreements, SOX compliances, retail security clearances.

TECHNICAL SKILLS:

• MS Office Applications
• Clear case
• UML
• MS Project
• Clear Quest
• Business Objects
• MS Visio
• Rational Requisite Pro
• MS Access
• MS SharePoint
• Lotus Notes
• MS SQL Server
• MS outlook
• Tera data

AREA OF EXPERTISE:

• Telecom Industry Educational Industry
• Project Management Program Management
• Experienced Business Analyst SDLC
• MS office MS project
• MS SQL TERADATA
• IT security compliances Project integration
• SOX Audits Billing/Testing Knowledge
• Resource Planning Project Scheduling
• Gap Impact and Risk Analysis Integration & User Acceptance testing
• Joint Application Development (JAD) UML, Use cases and ER Diagrams
• Communication/Leadership Client relationship management

PROFESSIONAL EXPERIENCE:

Confidential, SILVER SPRING, MD

Project Manager

Responsibilities:

• Prepare periodic and ad hoc executive presentations financial and project performances/forecasts; tools used MS Office tools such as power point, excel
• Host daily/weekly/ad hoc calls between client and IT teams as needed for tracking on status updates using MS office tools including MS project plan
• Proactive interaction with client teams and managing expectations in projects, issues/clarifications/complex reconciliations and other requests
• Variance review/analysis, establish/manage process improvements/change management in partnership with stakeholders
• Ensure documentations/IT security requirements in compliance with SOX audits.
• Outline and publish documentations on critical communications, agreements, requests, and requirements impacting multiple teams using MS word, Visio.
• Plan/allocate level of work effort between team members in association with respective supervisors & balancing their workloads without impacting BAU tasks
• Established requirements, designed reports and coordinated integration and automation of critically published weekly/monthly reports in association with client teams used for their strategic meetings as needed
• Handling critical war room sessions during production & post production support in event of production related crisis through resolution completion.
• Coordinate various activities between IT managers & cross functional teams assembled nationally using Agile Methodologies on SDLC phases from requirements through launch.
• Worked closely with clients requirement team, coordinated gather, analysis and documented requirements into Business Requirement Documents (BRD)

Skills/Tools: Information system management, DW management, SDLC, Metric rptg: trending/analysis. MS Office, Outlook, MS SQL Server, Tera data, Confidential Active Insight (VZAI)

Confidential, SILVER SPRING, MD

Project Manager

Responsibilities:

• Manage the interface system setup of all 17 applications; each with its own group of source providers ranging from 7 systems to 42 systems to support system integration setup/test efforts. Deliver weekly /bi weekly reports on status, escalating on those with jeopardy.
• Lead offshore/onshore development/SIT, teams, direct code drops into Fort Wayne Data Center.
• Manage Hardware/software procurements, setup requirements/implementations, established/coordinated implementation plans to align with BAU projects on L2/L3 model.
• Review/manage IT security policies/documentations in compliance with SOX audit.
• Plan/allocate work between teams and balancing the workloads, ensuring correct charge is made to correct funding, review periodic finance reports
• Review/manage periodic performance/financial reports, variance analysis establish improvements in partnership with stakeholders.
• Host periodic/weekly status calls as needed, manage/resolve issue log
• Coordinate timely deliveries within deadlines without impacting the BAU projects.
• Compile/status update on various reporting documentations with PMO group
• Plan/coordinate QA procedures via User acceptance testing (UAT) with various group of clients.

Skills/Tools: Requirements gathering/analysis, Project management, MS office, MS Visio, MS shared drive, IBM Lotus notes same time meeting.

Confidential, SILVER SPRING, MD

Project Manager

Responsibilities:

• Publish documentations- business processes and technical process flow review associated dependencies, risks prepare mitigation actions.
• Ensure/manage IT security documents/reviews compliant with SOX audit policies.
• Periodic publish/review of forecast reports, budget/project performance, variance analysis using MS Office applications
• Use of JADs/RGSs to gather requirements with SME and clients to load/monitor over 300 feeds integrated from various systems to single data warehouse.
• Establish/manage Level of Effort (LOE) for projects, coordinate team charge to respective projects
• Coordinate monthly close with client; a crucial step prior to new months load.
• Host and publish meeting notes on daily/weekly/periodic status meetings with IT/business (domestic/international teams)/PMO groups on status updates/action items/troubleshooting.
• Use of Clear quest tool to track projects/bugs and plan/document/implement tasks/deployment activities and monitor use of rational requisite pro as code repository.
• Define scope of efforts involved by project and priority with SME and management thus monitoring appropriate resource allocations.
• Review/management of resource work hours, signing off on timesheets on manager behalf

Skills/Tools: Technical Documentations, Requirement Gathering/Analysis, Telecom billing, MS office/Visio, TERADATA, Clear Quest/Rational Requisite Pro, WebEx

Confidential, SILVER SPRING, MD

Business Analyst/Project Manager

Responsibilities:

• Define project scope, objectives, stakeholders, timelines/milestones, change management, risk assessment/mitigation plans, risk owners, raise/manage/resolve escalations, establish/implement SLAs & SOX compliances
• Extensive experience working with hardware/security teams; hardware procurement, IT security clearance & deployment in production from requirements to purchase quotes to go live stage.
• Develop & deliver progress/performance/metric reports, budget & resource procurement/forecasting using MS Office applications like Excel, PowerPoint, word
• Ensure resource charges against correct project funding, periodic variance analysis; establish/suggest process improvement with stakeholders involved.
• Communication skills; liaise/point of contact with project stakeholders, set & continually manage project expectations, inter dependencies
• Assisted client on training programs with program review, data logistics support, training materials, handouts, web based slides, documentations etc
• Lead on business/functional requirements, business processes interview/gathering, support research/analyze solutions, travel to client site as needed
• Suggest/manage recommendations for enhancements, bug fixes with onshore/offshore teams

Skills/Tools: Requirements gathering/Analysis, MS office, Visio, project plan, Share point, Lotus notes, MS SQL server, TERADATA, VZAI, IOBI shared drive/meetings.

Confidential, MI

Business Analyst

Responsibilities:

• Liaise with all stakeholders; facilitate project meetings, status reporting, gather business requirements, documentation of details & design with MS office tools such as Office, Visio, monitor project activities, support prioritization & task management towards development through implementation milestones.

Skills/Tools: Requirements gathering/Analysis, Project management, MS office (Access, Word, Power point, Visio, project plan)

Confidential, MI

Network Analyst/Lab Consultant

Responsibilities:

• IT asset management, successfully analyzed, forecasted & budgeted IT requirements; configured internal/external hard drives & ensured compatibility with the BIOS system
• Developed & implemented finance/ non finance presentations
• Troubleshooting with IT application tools: Outlook, Access, Word, Excel etc
• Task prioritizing & implementing changes in user needs, update software application requirements
• Organized, deployed & configured ESRI products such as Arc GIS, License Manager Administration on updated/existing applications
• Installed/ configured upgraded hardware components/software applications for laptop/ desktop
• . Installed, configured, upgraded & maintained network resources & document maintenance requirements
• Backup web/network servers, administrate files, access & security rights
• . Maintained online resources such as project logs for staff, created user ids and passwords
• Facilitated purchase and installation/configuration of network resources- printers, external USB backup hard-drives backup web/network servers, administrate files, access & security rights

Skills/Tools: Requirements gathering/Analysis, Troubleshooting, budgeting, forecasting, Purchasing, Lab Management, MS office, outlook, Windows 2000, ESRI