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Program / Project Specialist - Senior, It Deployment Resume

San Francisco, CA

PROFESSIONAL SUMMARY:

  • Responsible for program profitability and control (P&L), definition of target market, analysis of market penetration, revenue generation, policies/procedures, resource planning, next generation development, risk management, content development, marketing planning, vendor negotiation and oversight. Facilitated development through IT, business, and vendor process mapping (JAD) sessions and formal change control.
  • Commended by internal Performance Measurement Group for streamlining project management business processes and procedures by 40% overall (Agile/RUP ~ 2003 - 2004).
  • Liaison to governmental and other oversight agencies to clarify relations, represent organizations’ positions, and lead teams to completion.
  • Planned and delivered proprietary and package integration projects which returned 100% of investment within five (5) years as well as increased market share by 30%.
  • Experienced program manager having expertise in global operations and business process requirements for qualified and non-qualified plans, including portfolio project management and resource allocations.

METHODOLOGIES / TECHNOLOGIES:

  • PMI (PM Book of Knowledge, PM Best Practices), MS Project, Waterfall, RUP, Agile, HDLC, SDLC
  • Cisco (hardware), Confidential Verizon) telecom, SSL (secured secondary layer), Nokia, Dell, EMC, SUN, Lucent, Cognos, SAN storage, Linux (test/pilot environment), encryption / information protection, XML, LDAP, HTTP, SMTP, Java, LAN/WAN, Diamond, SQL
  • Confidential & Confidential (SAP, PDM, PPMc, SMC), Oracle ERP-Project Costing; MS Project, Excel, Word, PowerPoint, Access, Outlook, and Internet Explorer; Adobe; Great Plains; Remedy/Vantive; Portia/Bloomberg (trading/compliance); Oracle/PeopleSoft, ITIL.
  • LDRPS (disaster recovery planning), HP Openview; Cisco Works; Sharepoint; Planview

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Program / Project Specialist - Senior, IT Deployment

Responsibilities:

  • Consultant providing expertise in product lifecycle roll out in the IT, healthcare and financial services arenas, including data warehouse, web systems, custom and other 3rd party applications, Confidential and Confidential .
  • Project lead for Confidential (mobile application) and AutoNation ( Confidential )
  • Product development and revenue management for retail product channel.
  • Process design and efficiency improvement using Visio 'swimlanes' and PowerPoint presentations. Support product growth strategy, including KPI. Manage projects from conception to implementation. Develop project documentations, interact with stakeholders especially executive managements and legal proceedings (compliance, discovery, eDiscovery, Confidential, etc). Create policies & procedures as well as perform trainings all level of users including safety

Confidential, San Francisco, CA

Program / Project Specialist - Senior, IT Deployment

Responsibilities:

  • Program managed the new product introduction (Entrust (certificates) and SmartCard) and oversaw 7 enterprise information protection projects within the systems and process environment.
  • Lead deployment PM and liaison / analyst using data management expertise ( Confidential, Visio (swimlanes), Powerpoint), business intelligence (BI) to integrate and analyze data from multiple sources in SharePoint, including KPI
  • Team lead for Confidential & Confidential 's Generator Interconnect Services ( Confidential ) public policy group
  • Owner / Manage Change Advisory Board and the portfolios of programs and projects including planning process, portfolio change management and demand management, including project updates and compliance / risk management issues into PPMc, Planview and Sharepoint.
  • IT liaison and project implementation (SDLC, QA, OAT/UAT) lead for Confidential & Confidential, Generator Interconnect Services ( Confidential ), Geographic Information Systems ( Confidential, ESRI and UDI) and Confidential & Confidential Legal
  • Composed and implemented 'on boarding' procedures for new projects, project portfolio management, progress of all project activity within portfolios, including budgets, significant milestones and any conditions which would portfolio performance using PDM.
  • Leadership and accountability for the maintenance of PMO deliverables including but not limited to risk mitigation, safety, issues logs, portfolio status reports, continuous process improvements and governance.
  • Liaison and team member for General Rate Case ( Confidential ).

Confidential, San Francisco, CA

Program / Project Specialist

Responsibilities:

  • Per Diem contractor and program specialist for the review of securitized reverse mortgage Confidential assets for outside investment.
  • Participated in policy discussions and proposed recommendations for legal and political process reviews of these assets.
  • Coordinated with the Confidential and other financial oversight agencies on the national and state levels.

Confidential, San Francisco, CA

Program / Project Manager

Responsibilities:

  • Program manager for the securitization of Confidential assets for outside investment.
  • Directed dedicated 7 member Reg AB team in defining business need and refinement of applications and flow for securitization of Confidential offerings. Coordinated with the Confidential and Confidential, internal secondary marketing group, outside auditors the product demonstrations, proof of concept, KPI, benefit valuations, due diligence/reporting’s and implementation / compliance efforts with internal and external (auditor) groups.
  • Managed concurrent application upgrade projects for internal proprietary system ( Confidential ) as well as made preparations for transfer to Fidelity’s Profile and Miser service platforms. Ensured accuracy and cost effectiveness of project decisions and negotiated phased go-live options to meet schedule, and reduce risk.
  • Program manager for the transition of operations from San Francisco. Directed dedicated 9 member transition team in transferring business operational functionality to Austin, TX and Mumbai, India. Redesigned the PMO. Planned, scheduled and reported progress of project (budget >$15M), including site selection/real estate acquisition, vendor management, IT/telecom/business WBS, application replication, cost/benefit valuations through secondary site population and ‘turn up’.
  • Principal liaison between the major lines of business owners and the IT/telecom support groups and principal lead for crisis management ( Confidential . Coordinated the design and implementation of the Confidential plan with third party vendor ( Confidential ). Portfolio management and statuses via Planview and Sharepoint.
  • Owner of the Change Control program, including prioritization, mediation, policies and procedures
  • Principal liaison between business owners and off shore (WNS - India) for call center management and back office functionalities.
  • Project lead for on-line bill pay (eBillPay) including QA, OAT/UAT and AML/ Confidential compliance.
  • Confidential PM responsible for Compliance (hire/fire, problem escalation, mediation/arbitration, on-boarding, insurance) and Confidential (work place, group health/EB) lead, responsible for all government filings.

Confidential, San Francisco, CA

Project Manager

Responsibilities:

  • Project management for Confidential, Chiron (a leading bio­Pharma developer), Institute of Reading Development, et al. Pension risk management for RIAs, private / public EB plan administrators
  • Project led insurance elements/applications (compliance) and Confidential (work place, group health/EB).
  • Coordinated efforts for the full scale applications re­engineering program for four (4) major divisions (Bio­Pharma, V/D, NIBR and Research), UDI.
  • Provided pension and investment services to private and public clients, including Sonoma Valley Bank and Golden West Bank
  • Coordinated efforts for the full scale applications re-engineering program for four
  • (4) Major divisions (Bio-Pharma, V/D, NIBR and Research). Coordinated efforts for reading institutions applications.

Confidential, San Francisco and El Dorado Hills, CA

Senior Project Manager and Director, OPM

Responsibilities:

  • Led 6 member project team in validating the business need for outsourcing. Assisted in the business presentation for the $1MM project. Planned, scheduled, and reported progress of the project: stakeholder alignment, RFI/RFP, product demonstrations, proof of concept, benefit valuations, due diligence and implementation. Realized unaudited savings of $4MM for mail services in 2003 and 2004 respectively.
  • Directed the 6 team member IT effort in MS XP upgrade. Realized savings of >$1M by assuming an ongoing desktop refresh project and coordinating with new vendor, Dell, to have XP imaged on new machines as well as internal / external project assets (developers (SDLC), compliance/legal).
  • Co-led the 9 team member business and IT effort in the HIPAA/SOX installations.
  • Redefined internal business reporting structures to accommodate KPI, Confidential -billing, new performance reporting’s and audit/financial controls for compliance.
  • PMO director and owner of Change Control using Planview and Sharepoint for plan portfolio control, including failover, mediation and authored policies/procedures for Confidential .
  • Led a 5 member team in countering a proposed Confidential $2MM project.
  • Planned, scheduled, and reported progress of the work tasks during project. Realized business flow savings of 2 business days ($50,000 FTE) for the claims approval unit.
  • Led a 5 member team installing Oasis (claims management) and the upgrade for Oracle/PeopleSoft 9 with ERM install, including Confidential and Confidential for 12,000 FTEs.

Confidential, San Francisco, CA

PMO Director and Senior Project Manager

Responsibilities:

  • Exceeded expectations on four (4) major projects: 0 a) domestic and international call center buildouts (UK, India and Argentina) 1 b) new vendor for co-location site (AboveNet, now Media1) 2 c) Y2K and MS NT upgrade 3 d) Providian’s ‘Aria’ website and external physical site buildout
  • Co-led a team of 15 business and technical members (Visio 'swimlanes') in the creation of a peer-to-peer domestic/international call/data center site in Arlington, TX; connecting Argentina and the UK to Pleasanton, CA. Project had a final budget of $25M and was designed for Confidential
  • Co-led overall Confidential with Confidential for central sites - from individual desktop to hard site failover and recovery. Authored policies and procedures for Confidential .
  • Portfolio management via Planview and Sharepoint & Creator of the
  • Led the project team (6) in selection of a co-location site (San Jose AboveNet, now Media1 as part of crisis management / Confidential planning. Presented, planned, scheduled and reported project team's progress from business case development initiation (final approved budget - $15M) thru RFI process, product demonstrations benefit valuations, final contract negotiations and implementations.
  • Realized a 99.999999 (Six Sigma) 24/7 secured data center (Arlington, TX), hosting 2+ TB of on-line information, Cisco 33 and 72 series routers/ 5500-6500-7500 series switches, Oracle/SUN/EMC servers and dual-provider ( Confidential DS-3 interconnects. Delivered requirements for an 80+ server farm and delivered initial risk assessment for network connectivity.
  • Authored reports and filings to governmental oversight agencies, including AML/ Confidential /Basel 1, 2
  • Promoted to Director, PMO and reduced project management operational expenses by 15% by including tracking of all assigned PMO projects to include scope, schedule and budget.

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