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Senior Project Manager/scrum Master Resume

San Jose, CA

PROFESSIONAL SUMMARRY:

  • Over 6 years’ in Techno functional Project and Program Management of total 15 years IT experience in Development, Infrastructure, Support projects includes Analysis and Design, Development, Testing, Implementation, Training and Documentation for waterfall and Agile projects in Retail, Telecom Infrastructure, Health and Life Insurance, Commercial Insurance, Banking and Hedge fund domains for an Remote, Onsite, Offshore based delivery model.
  • Experience playing Scrum Master for last 5+ years for corporate Systems portfolio diligently applying Scrum principles, practices, and theory with knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency. Experience in implementing techniques for Scrum User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Continuous Deployment, Pairing, Automated Testing, retrospective formats, scrum of scrums, handling defects, dealing with external dependencies, Infrastructure Scrum and Agile/Innovation with excellent communication and mentoring skills . Also, have ability to work with cross - functional teams in larger team-oriented environment that is fast-paced and demanding with self-directed, excellent initiative and organizational skills.
  • Over 5 years’ of Infrastructure project manager for Telecom Client and successfully delivered Data centre projects for Application Upgrade and Add/Upgrade new server to Production environment, Data centre Management and Disaster Recovery project includes IT Infrastructure Planning (Database, Server & Network Management), IT Services Management (ITSM), Methods, Processes, Strategic Technology & Developing Cost Effective Solutions to meet customer / business requirements. Also, have good experience with Infrastructure budget and Planning, People Management -Technical, Non-Technical, and Business teams for both Windows & UNIX environment.
  • Over 4 years’ experience in Test Management across SDLC in all phases of testing like Unit, Integration, System, UAT and PVT including Continuous integration and non-functional Tests.
  • Have knowledge in project management tools ( MPP, Excel, SharePoint, JIRA, Rally,clarity and etc.) and Manage project budgets and resources by ensuring costs are in alignment with approved limits, documenting and reporting variances, forecasting and securing resources and collaborating with resource managers.
  • Accountable as a Certified Project Manager/Scrum Master for day to day PM tasks and adhere to planning and evaluate, project documentation, resource optimization, Task monitoring, risk identification/escalation, scheduling, requirements management, holding deployment and readiness reviews, status reporting and providing excellent customer service and managing activities of each phase (e.g.: initiation through requirements gathering, technical design, development, testing, deployment, and pre/post implementation)
  • Accountable and implements PMO processes, policies and metrics, directs project management and business systems analysts staff, and works with other department leaders to define, prioritize, and develop projects and programs.
  • Manages geographically distributed DevOps and project teams includes offshore development teams. In addition, experience to lead /Influence cross-organization project teams and managing matrixed resources includes third-party vendors for e.g.: software vendors, hardware vendors, content providers as required.
  • Have managed and accountable for the management of projects with an aggregate annual cash flow up to /over $5 million and responsible for the pursuit of cost reductions and maximizing value on all assigned projects includes for project communications and required negotiations with internal and external vendors/organization
  • Facilitate to organize all required Release artefacts (ex: Release Plan, Deployment Plan, Deployment Readiness Checklist, Release Closure Memo etc.) Manage and coordinate Release Deployment and Post Go Live activities; provide status to the leadership and senior management on a regular basis for the release.
  • Played a crucial role in quality assurance and UAT testing of Supervisory Organizations, Matrix Organizations, Cost Centres, Location and its hierarchies. Coordinated in performing Unit testing and Integration testing.

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

Senior Project Manager/Scrum Master

Responsibilities:

  • Automotive Client - Enhancements for current Confidential and AS400 Parts systems to address Kia Dealer Parts systems concerns. Improve the quality of information to support critical Kia customer situations ( Confidential Review, Consumer affairs customer case management, service campaign/action launch preparation, Resolve parts-related issues resulting from last year’s transition to Mobis Confidential system, which will improve Confidential oversight of MPA parts operations and performance.
  • Work closely with business functional SME’s, external customers/vendors to define systems/project priorities, scope, approach, resource requirements, timing deliverables and funding.
  • Manage project including analysis, planning, designing, testing, training, Go Live coordination and transition to support.
  • Accountable risk management Plan and maintain Risk Log with risk number, source of risk, risk name, risk description, date, rank, phase, probability, impact, effect, risk mitigation actions, trigger event, and owner. Also, ensure risks will reported in Confidential on time-to-time.
  • Experience in managing RAID/Issues/Incidents logs throughout the duration of the Project, which will identify the issue number, description, date opened, date closed, person assigned to, status, and priority and due date. Review logs in weekly status meeting status about outstanding issues will escalated to Confidential Executive Management on an as needed basis for review and resolution
  • Ensure acceptance management process for all deliverables delivered by Project team, which reviewed and approved by the Confidential stakeholders.
  • Demonstrate strategic thinking and diagnose project problems by identifying possible solutions. Facilitating discussion, decision-making, conflict resolution and holding people accountable for their commitments.
  • Diligently prepare and collate project progress/status, issues & risks, Development capacity planning and helping in release scheduling
  • Configures, manages and supports multiple server environments including Production, Corporate, QA, Staging and Development level environments.
  • Ensure review of deliverables and provide feedback. Facilitate review meetings to discuss the comments and get approval and signoff upon changes incorporated, accepted
  • Have knowledge in project management tools (MPP, ITSM, Excel, SharePoint, JIRA, clarity and Confluence.
  • Manage project budgets and resources by ensuring costs are in alignment with approved limits, documenting and reporting variances, forecasting and securing resources and collaborating with resource managers.
  • Retail Client in order reduce liability and to comply with payment card industry (‘PCI’) standards, the Point-to-Point Encryption (“P2PE”) and Tokenization project implemented in all business channels where credit/debit card transactions occur or are stored includes Merchant certification for all channels (non EMV)
  • Engages with Product Owner, Portfolio, and Program Managers to fulfil their individual roles, and delivery team Uses their technical acumen to provide design alternatives, ask probing questions, and support team in technical issue resolution and communicating the Project Vision, Goals and Objectives, establishing a strategic thinking perspective, regular attendance at Agile Ceremonies, and prioritization of Backlog Items
  • Engages with Product Owner, Portfolio, and Program Managers to fulfil their individual roles, and delivery team Uses their technical acumen to provide design alternatives, ask probing questions, and support team in technical issue resolution and communicating the Project Vision, Goals and Objectives,
  • Partners with agency/Vendor leadership to establish resource requirements, acquire resources as needed and full understanding of both internal and client’s workflow processes.
  • Implementation and Rollout in Parallel- For applications rolled out (Xstore), test cases will require using stores on both old Vendor system and new Vendor simultaneously, to verify both settle and interface to JDA Sales Audit & XBR during the rollout.
  • Engage with, develop and manage relationships between all key parties, departments and stakeholders across the project across a mixture of E-commerce, supply chain, digital, online, website, mobile, warehouse, distribution
  • The technical requirements from IG provide insight on how application users will view transaction data from the two different providers during the rollout (encrypted and token) in the single end user application (JDA and XBR).
  • Xstore stores are set up on interchange, all store are set up in ISD Stores, Including Windows 8.1 OS, Server 2012 OS, Canada BC and Canada Ontario, Puerto Rico, U.S stores, VeriFone mx925, Current VeriFone mx860
  • Ensure Stores will have systems pointing to both new and old payment vendors validated in various methods and fully refreshed dataset from Production ISeries with scrubbed credit/customer information with unique email, street address and phone values
  • Facilitate vendors support testing, the lab may require at least one POS server connected to SD/TSYS/AMEX for the parallel testing with the POS servers connected to payment vendor.
  • Have managed and accountable for the management of projects with an aggregate annual cash flow up to $3 million and responsible for the pursuit of cost reductions and maximizing value on all assigned projects includes for project communications and required negotiations with internal and external vendors/organization
  • Have knowledge in project management tools (Microsoft project plan, Excel, SharePoint, JIRA, clarity and etc.) and systems development methodologies including experience in Waterfall methodology and Agile methodologies with Strong organization, communication and problem solving skills
  • Identify potential risks; manage communication and work with leadership to change control processes if necessary and experience in excellent decision-making, organizational, planning and problem-solving skills with proven ability to identify/prioritize critical issues.
  • Accountable and ensure Test teams are followed Industry /organizational standard approach while completing of testing all upstream and downstream systems send and receive data from each of the systems as per the requirements and design in all phases of SIT, UAT, PVT testing and non-functional testing.
  • Accountable for updating Kanban storyboards, JIRA via digital boards during standup and ensure sync with the current status, Risk and issue logs, Burn-up and burndown charts and Backlog if there is new items or change .
  • Responsible for showcasing the project performance including cross functional streams and for wider audience includes stakeholders, core teams about Iteration progress, feature iteration goals, burn up charts which shows about cost and budget visual charts, Requirement matrix respect to the program level status including clarity reports.

Confidential, WI

Project Manager - SOA/ Scrum Master

Responsibilities:

  • To send transactional emails (Order Confirmation, Shipment Confirmation, Cancellation Notices, Backorder Notices, and Returns Notices) through our ESP, Cheetah Mail, instead of through forms cape/advantage.
  • Worked with internal systems engineers, server support analysts, database administrators, and developers to ensure all aspects of the product installation, configuration, and underlying systems and infrastructure are meeting the functional, performance, and availability requirements of the enterprise
  • Collaborated/facilitated discussions and Work closely with DevOps functional teams to ensure smooth transition to production operations (release, go-live cutover, post go-live stabilization) for Operations staff
  • Facilitated infrastructure, technical system and application implementation discussions with DevOps team includes Technical Architects, Engineers and Vendors as needed
  • Created a Confidential process which involves Email-notifications by using email activity.
  • Developed an Order project prototype using Oracle ESB to process and transform complex business process by using different components like JMS (Java Messaging Service), File Adapter and Database Adapter.
  • Extensively worked on XSD, XSLT in order to transform the message in order to custom Common Order Object to complete a transaction.
  • Created partner link using web service adapter to invoke URL Based OSB and other services.
  • Implemented Fault handling logic to handle the binding faults and runtime faults in all Confidential processes developed.
  • Managed Change control implementation and coordinating daily, monthly releases and reruns.
  • Created Project Acceptance documentation and obtain all customer approvals for project close document
  • Developed Confidential modules within SOA Suite for creating services managed data transformation, business workflow, business processing, data routing, and communication with external systems
  • Deployed real-time operational dashboards, monitoring and alerting apps over the web using Oracle Business Activity Monitoring (BAM)

Confidential

Senior Manager / Scrum Master

Responsibilities:

  • In an effort to keep Confidential software version in line with the latest available version, regular maintenance upgrades will also be planned. The frequency of these upgrades is yet to be defined but ill most likely be on a yearly basis (or more, if required). Here attached with few infra projects managed with Vodafone eMagine ( Confidential Upgrade) Release Management- Upgrade
  • Acts as champion and evangelist of the Agile process, to include responsibility for expanding the understanding and practice of agile principles throughout the projects, including software and operations teams, and external Vendors
  • Have knowledge in project management tools (Microsoft project plan, Excel, SharePoint, JIRA, clarity and etc.) and systems development methodologies including experience in Waterfall methodology and Agile methodologies with Strong organization, communication and problem solving skills.
  • Worked with internal client team to implement various incremental bug fixes and/or enhancements to previous major release of ERP/CRM applications (Siebel, BRM, eMagine applications)
  • Experience and know-how with developer and tester practices like CI, TDD, Planning Poker, Refactoring, DevOps, and Continuous Delivery
  • Provide direction and expertise for assigned procurement related activities, and support the planning and execution of operational requirements and projects.
  • Provide regular interaction and communication with Enterprise, Division, Business Group, and regional management.
  • Configuration included use of calculated fields, scripting, and database extensions to provide workarounds (as advised by Tech Support and ES) for standard CRM SIEBEL behavior to accommodate desired functionality
  • Brought in as ‘configuration expert’ to augment blended team of SIEBEL and Client resources, to help meet an aggressive development schedule with dynamic/expanding requirements
  • Managed a cross-functional, DevOps functional team consisting of Subject Matter Experts (SME) to includes L2/L3/provisioning SMEs, logistics/procurement SMEs, and site development operational and project managers
  • Scope of responsibilities started at the completion of project life cycle, including design, site walk, Rack space allocation, engage cabling contractor, procurement of equipment/subcontractor services/transport, test and acceptance, and turn-over to Vodafone’s management services
  • Experience with BMC Remedy and ITSM applications, processes for incident, problem, change, configuration management and asset management
  • Conversant with IT Change Management processes and practices including ability to prepare and review project plans; monitor to ensure successful implementations
  • Experience utilizing data to provide reporting and dashboards associated with SLA management and metrics affecting system availability, issue tracking and reliability
  • Work collaboratively across different organizations and teams to develop and administrate project plans. Track and monitor Service Level Agreements (SLA); ensure that service delivery meets SLA requirements
  • Provided weekly status reports and KPI/SLA analysis, which was extracted from internal systems. Produced and presented a weekly report to the Vodafone leadership team that included status, performance charts with trends, variances, and SLA metrics
  • Lead Release Readiness reviews, Milestone Reviews, and Business Go/No-Go review activities including the execution of the deployment Plans and checklists
  • Create and monitor implementation check list includes step-by-step deployment task list and determines the readiness of each release based on release criteria including Pre CAB or CAB approval process
  • Manages execution of the deployment plan during production deployment, including fielding of deployment issues, escalations and contingencies, down time acting as the primary POC throughout the deployment execution.
  • Delivered and hands-on coaching of individual scrum teams in all aspects of scrum-daily meetings, planning, self-organization, collaboration, iterative development, etc. Assists in these meetings, as needed
  • Works closely with the Customer/Vendor Account Executive to assure that project deliverables are consistent with Enterprise and Business Segment goals and objectives
  • Monitors and reports project status, issues and risks and also Project infrastructure teams (matrix management) range from 2 to 30 people. Projects managed approximately 6-12 implementations at the same time
  • Vodafone Telecom operations support - Scrum Master - Infrastructure
  • Maintain and upgrade corporate networks as it relates to supporting production servers, routers/firewalls, Wi-Fi systems, desktop/laptop, smartphones & tablets, software installations, Internet connectivity, troubleshooting, printers.
  • Develop, manage and track project plans, including detailed and accurate estimates, scope documents (SOW), requirements, risk assessments, specifications, schedules, and budgets.
  • Identify resource requirements/needs, resource assignments, coordination of resources and resource dependencies and constraints and monitor and track Key Account/project dependencies.
  • Installs, maintains, and configures server hardware and software. In addition, Perform analysis and resolution to infrastructure related problems
  • Implements best practices that will improve the reliability and performance of the data center environments.
  • Ensures that the long-term requirements of the data center operations and administration are included in the overall planning of the Technology Operations organization.
  • Ability to plan and coordinate projects with teams globally and execute projects independently. Possess leading-edge technological skills (hardware, software, security, network, infrastructure, telecommunications, Internet).
  • Configures, manages and supports multiple server environments including Production, Corporate, QA, Staging and Development level environments.
  • Ensures stability for server and server farm including accessibility, configuration, software, hardware and updates consistency across multiple data center locations.
  • Create and maintain documentation within CMDB, DCIM, and other tools, including. Architecture, procedures, and other relevant data.
  • Supports and maintains various third party applications, Racks, cable servers, and other technology equipment.
  • Assists in new technology research, evaluation, testing, and implementation and supports backup, recovery of data and servers.
  • Influence IT Teams to ensure resolve the issue and closing the BMC remedy tickets and monitor daily control M schedules by reviewing the overnight batch failure logs and rerun reports.
  • Escalate batch and report failures, system downtime communication, Allocate BMC Remedy work tickets, and follow up ticket status with resources includes FTE, Contractors, Vendors and offshore teams.
  • Develops tests and documents disaster recovery scenarios and procedures and Coordinate multiple vendors and remote for several different data center locations on 24/7 on-call support rotation responsibilities.
  • Managed a cross-functional DevOps team consisting of Subject Matter Experts (SME) to include RF engineering, RF optimization, T1/provisioning SMEs, logistics/procurement SMEs, and site development project managers
  • Managed functional teams, including site development SMEs, circuit provisioning SMEs, procurement/logistics SMEs, and field technicians located throughout Confidential Locations
  • Scope of responsibilities started at the completion of a Sprint sales effort and progressed throughout the project life cycle, including design, site walk, zoning/leasing/permitting, procurement of equipment/subcontractor services/transport, test and acceptance, and turn-over to Ericsson’s management services
  • Manage day-to-day technical work, by reinforcing business goals, linking tasks to overall goals for the release, and providing day-to-day support for technical team as they complete the required tasks to meet release goals
  • Provided weekly status reports extracted from Confidential Applications and other BSS/OSS systems.
  • Project: VMDR -Voicemail Disaster Recovery project will provide a customers a voicemail service in the event of a catastrophic failure of the current voicemail system which is only located at one location. This will also ensure a level of brand protection from adverse exposure to the voicemail service not being available to customers Scope under consideration for proposed engagement is End-to-End (SIT, CVT, PVT) testing for the in-scope solution
  • Managed projects with system Integration delivering OSS/BSS, Provisioning, and /or Service assurance implementations
  • Experienced to understand, interpret and utilize business, functional, system, and software requirements documents for complex projects and solutions
  • Experience with telecom BSS, OSS, or NMS applications such as Billing, Order Management, Provisioning, Network Inventory, etc.
  • Provide a Test Strategy outlining key systems to be tested and highlight any known deviations from the Confidential Testing Policy
  • Interpretation of the project’s business requirements and high level solution design documents to identify required focus areas of testing to efficiently and effectively reduce unacceptable risk
  • Identified the perceived risk or complexity of the project and the potential impact to customer experience or revenue if the project is not successfully delivered
  • Daily stand-up meetings, Facilitated retrospectives (team alternates each retro)
  • Created Iteration open/close deck and Worked with team to ensure process quality and continual improvement

Confidential

Scrum Master / Iteration Manager

Responsibilities:

  • Confidential - Legacy Simplification - BI Data Migration and Enhancement, the INSURE Policy System will be decommissioned. Initially, new Policies will cease to be created in INSURE and instead be created in what is currently known as Niche Protect.
  • Extensive Knowledge of SDLC Project Management, Business case Development, Planning, Scheduling, Project communication, Issue resolution, Risk management, Change management and benefits realization
  • Deep understanding of functional or critical nature, of the application system to the business
  • Running workshops with Dev, BA and business Rep to agree on Acceptance criteria at story level and organize approval for business reps
  • Servant-leader to core team members with regards to all facets of the Agile/Scrum framework
  • Assist the integration consulting team in helping to configure and test integrations between Workday and third party/custom solutions. Automate processes where possible
  • Facilitate of all aspects of the Scrum Framework, including sprint planning sessions, backlog grooming sessions, daily scrums, sprint reviews and sprint retrospective
  • Maintains the team’s capacity plan, scrum board, sprint backlog, velocity charts and burn down charts, Track and communicate team velocity and sprint/release progress
  • Ensure the teams are practicing Agile principles and Empower the team to self-organize and self-manage
  • Have knowledge and experience including advanced applications of value stream mapping, value stream analysis, visual management, standard work, set-up reduction, Kanban
  • Update /Assign task/Track story /Issue by using JIRA to ensure successful delivery of testing in each phase
  • Coordinate with multiple DevOps and project teams to block and plan the environment availability and will ensure successful smooth delivery of the project
  • Change management (via ITSM) to ensure high priority requirements will add to delivery and high risk requirements will be planned to reduce business risks
  • Successfully completed the projects on time, under budget and with high customer satisfaction
  • Hands on with Project Management fundamentals (scope/schedule/cost/risk management, etc.)
  • Strong organization, planning, problem solving and decision making skills. Comfortable prioritizing and managing multiple tasks with minimal direction
  • Knowledge of software development lifecycle (SDLC) including: requirements gathering, design, development, testing, training, quality assurance, development methods/techniques and implementing planning and execution
  • Have implemented project management best practices to identify and mitigate risks to projects
  • If Advisor having the internet connection he will enter the client information in Equate online else the data will enter into desktop version of Equate which is Equate offline
  • Advisor will enter the detailed client information in Lifeguard EQ based on the policy chosen by the client
  • Lifeguard EQ will display the Underwriting decision based on the client’s personal information
  • A case will be generated in the stellar and individual Contracts will be generated in the Life 400
  • The Contract information can be seen in different screens of the Life 400
  • To work with the Development Team for the Deployment and support of FILENET and WORKFLOW systems
  • Experience with business rules management (BRM) platforms
  • LIFE 400 - Policy maintenance e.g.: Component changes, Billing, Mandate, Cancellation, Automatic increase, Reversal, Lapse processing, Reinstatement, Client maintenance, Transfer of ownership, Add life, Nominated benefits, Rolling polices

Confidential

PMO - Project Manager

Responsibilities:

  • Single level; manage escalations and maintaining constant contact with the customer. Manage communications from the PMO mailbox
  • Proactively track and support current and future project requirements, Identify appropriate, best-fit resource options for client engagements in Production support, DevOps and Projects
  • Assisting in the timely and accurate reporting of Scheduled Work, Facilitate Practice and Account staffing calls; coordinate materials
  • Liaison with the Recruiting and Sub-contracting on the hiring or sub-contracting of outside resources when appropriate
  • Directs and oversees the Program Management Office (PMO) to ensure IT programs and projects meet organization goals and requirements.
  • Accountable and implements PMO processes, policies and metrics, directs project management and business systems analysts staff, and works with other department leaders to define, prioritize, and develop projects and programs.
  • Drives the IT Cadence to provide transparency and facilitate decision support, clearly communicating project status, alternatives, risks and mitigation plans.
  • Ensure successful implementation of large scale, transformative IT programs by facilitating the definition of program objectives, success criteria, scope, governance, multi-year schedule, and budget.
  • Leads functional stakeholders and IT executives in scope alignment and definition sessions, identifies program critical success factors and drives mitigation of significant issues and risks.

Production support / Transition Lead /Release Coordinator

Confidential

Responsibilities:

  • First level production support on the daily scheduled jobs and support to business user requests by resolving the remedy raised tickets. All maintenance activity that owns by MIS production support team for any first level support for any issues, user clarification and minor CR’s handled by support.
  • First level production support on the daily scheduled jobs and support to business user requests by resolving the remedy raised tickets.
  • Transformation of a business in to an Agile environment through relevant AGILE coaching and mentoring and working with technical teams to deliver Applications/Products through the full SDLC
  • Once the application is delivered to production the application maintenance activity owns by MIS production support team for any first level support for any issues, user clarification and any minor change requests are handled by MIS Production support team.
  • Acts as primary day-to-day point of contact for the client and the operational aspects of the project. Objective focused on building strong customer relationships.
  • Hands-on experience with SharePoint experience with Site Configuration including creation and editing of SharePoint pages, Library/List Configuration, Content type/column setup, and Workflow configuration, and permissions management
  • A mix of an application techno / Iteration Manager /workflow controller and Influence IT Teams to ensure resolve the issue and closing the BMC remedy tickets and monitor daily control M schedules by reviewing the overnight batch failure logs and rerun reports.
  • Escalate batch and report failures, system downtime communication, Allocate BMC Remedy work tickets, and follow up ticket status with resources includes FTE, Contractors, Vendors and offshore teams.
  • Assist with the co-ordination of Service restoration and improve BMC Remedy reporting to provide a granular view of the customer demand
  • Released communication about system availability and Remedy reporting to provide a granular view of the customer demand during transition stage
  • Determined roles and responsibilities (such as collect, review, accept deliverables, resolve variances), Assigned support staff to the application, Established support expectations for each application, Listed past experiences and past learning’s
  • Identified necessary trainings, Determined the list of trainings needed and out of scope. Organized/scheduled training plan across the DevOps teams which includes onshore/offshore and vendor teams

Confidential

Test Manager

Responsibilities:

  • Confidential Health Insurance Test Manager -Implementing Confidential software with minimal changes in its Private Health Insurance business area and Diamond System at Confidential . HIT replaces the core Health Insurance administration system that runs on the ageing Fujitsu mainframe system. Diamond application comprises of Confidential Core; customized wrap around, interfaces; satellite applications.
  • Confidential Fund Services, Hedge Funds Trading Test Manager - Confidential Bank’s custody services cover and developed ERP application NEXTGEN that the entire Annuities, trading, clearing, settlement and custody life-cycle: locating funds, placing subscriptions/redemptions, completing paperwork and registering funds, addressing corporate actions, providing monthly statements of holdings and NAVs and sending out all documents.
  • Participated in various stages of the product development life cycle with our business partners
  • Worked with cross-functional representatives to proactively document and recommend product changes needed as a result of competitive pressures, shifts in market strategies, channel needs, regulatory needs or consumer needs. Development of business model framework to support new product initiatives, new markets and new distribution opportunities
  • Provided on-going detailed knowledge and problem resolution to the sales channels and business partners
  • End-to-end responsibility for project delivery for testing projects - performance and functional
  • Responsible for adherence of the quality process - review, escalation, estimation, communication mechanism Risk and Issue management and resource management
  • Co-ordination with onsite and offshore team and Status tracking and reporting to Senior Management
  • Involved in Preparing Test strategy, Test Plan, Test approach, Test Estimation
  • Maintained effective leadership and communicate to the offshore and onsite team
  • Managed and implemented or maintained an effective testing process
  • Involved in Preparing Test strategy, Test Plan, Test approach, Test Estimation
  • Understanding the scope of testing within the context of each release / delivery
  • Implementing and evolving appropriate measurements and metrics (e.g. applied against Testing Team and collecting quality related audits)
  • Coordination with development team and other relevant teams like network, database and other infrastructure teams for performance testing and tuning

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