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Scrum Master/project Manager Resume

Santa Monica Los, AngleS

PROFESSIONAL SUMMARY:

  • Certified Scrum Master (CSM), Certified SAFe Agilist with over 15 years of extensive experience in IT assessment, innovative problem solving and presentation abilities.
  • With several roles Spear heading projects yielding major capability gains and cost savings, liaising heavily with clients and offshore teams, and consistently executing within rigorous time and budgetary constraints.
  • Experience in IT Project Management, Contact Center Software Implementation, Training and Quality Assurance.
  • Strong communication skills, extensive experience leading diverse cross - functional teams throughout the entire Systems Development Lifecycle (SLDC).
  • Seasoned project manager with Agile Scrum methodology - Release planning, sprint planning, managing sprint backlog and facilitating scrum events for multiple scrum teams.
  • Program leadership - working with multiple cross-functional, multi-location teams including product management, engineering, design, quality, operations, legal, marketing and support
  • Set up a PMO and standardized processes for reducing project delivery time thereby saving costs and improving the profit margin required by the company for its next level of global expansion.
  • Leadership & People management skills - Continuous engagement with the teams (around 40 + FTE’S with budget $20M), assessment and keeping them focused as per vision and mission.
  • Experience in mentoring and supervising the technical team members to have smooth transition phase from traditional waterfall to Agile Scrum and also experience in handling multiple scrum teams.
  • Executed RISK/ISSUES management plan to optimize the project success using RAID logs
  • Experience in translating the customer requirements in to technical solutions

CORE COMPETENCY:

  • SDLC Methodologies (Scrum, Agile, Waterfall)
  • Change Management & Organization Strategy
  • Portfolio Management
  • Business Intelligence, Data Warehouse & ETL
  • Business Analysis, Budget Management, P&L Accountability
  • Time Management, Resource Management
  • Cross-functional Leadership
  • Marketing, Pre-Sales and RFP
  • Risk/Issue Planning & Expectations Management (RAID logs)
  • Process & Product Management
  • Business Process Reengineering
  • Talent Acquisition
  • PMO Setup, Best Practice and Staff Augmentation
  • Quality Assurance & Control
  • Release Management
  • Training & Education
  • Procurements
  • Vendor & Client Management
  • Process Improvement/6-Sigma & DMAIC
  • Outsourcing and Off-shoring
  • 3rd Party Management
  • Contract Negotiation & Compliance
  • Disaster Recovery
  • CMM and ISO Assessments
  • Cost - Benefit Analysis
  • Analysts Relations and Alliances
  • Conflict Resolution

TECHNICAL SKILLS:

Methodologies: Scrum, Agile, Waterfall, RUP, DMAIC

Agile Tools: Rally, JIRA

Project Management: Microsoft Project Server, Microsoft Office Suite (including MS Project), SharePoint, Box, Rational Portfolio Manager

Change Management Tools: Rational Clear Quest, Test Director

Business Modeling Tools: Microsoft Visio, Erwin

Prototyping Tools: Visual Basic, Developer 6i/9i, D2k

Software Configuration Management: Rational Clear Case, Microsoft Visual SourceSafe

Testing Tools: HP Quality center, IBM Mercury

Operating Systems: MS-Windows, MS-Vista

Programming Languages: SQL, PL/SQL, MS SharePoint, C, HTML, XML, Java, .Net

Databases: Oracle10g,9i,8i,8,6x, Sybase, DB2, MS-SQL Server, MS-Access

BPM Tools & Utilities: PEGA Rules Process Commander (PRPC) 6.2

Database Tools: TOAD, Query Analyzer

Data warehouse/BI Tools/ETL: Cognos 10.1BI, Cognos 8BI, Informatica, SAP BW BI, MicroStrategy, Cognos Report Net 1.1, Report Studio, Query Studio, Framework Manager, Cognos Scheduler, Business Objects 5.1.6

PROFESSIONAL EXPERIENCE:

Confidential, Santa Monica, Los Angles

Scrum Master/Project Manager

Responsibilities:

  • Responsible for simultaneously leading multiple scrum teams consisting of 9-15 resources - business analysts, developers and testers to produce high quality enterprise applications using service - oriented architectures.
  • Facilitating all the scrum ceremonies - daily stand-ups, sprint planning, Story grooming, sprint review and sprint retrospective.
  • Work with PO, UE, business architects and Technical team to groom size and prioritize the user stories for future sprints.
  • Elicit well-defined user stories from PO and internal business owners in order to ensure the delivery of high-business value products. Validate and certify the user story readiness with readiness checklist.
  • Assist teams in removing impediments and also sheltering from outside interference.
  • Work with PO and other scrum masters for the cross-functional dependencies and their deliverables.
  • Share the weekly progress/status with management/PMO. Also participate in scrum of Scrum.
  • Present the metrics analysis report (CFD, burn down, velocity, resource capacity allocation, defects) to management /team and work with team on the improvements.
  • Work with the cross-functional dependency teams. Also work with ERMO team for the release management and the CD adoption and also the other services engagements like performance testing etc.
  • Publish, execute and track the Release, Go-live readiness and deployment plan.
  • Drive engineering practices such as effective code reviews, automation and TDD.
  • Drive the adoption of agile process by the team and training the new team members.
  • Responsible for configuring the custom apps in JIRA/Confluence (PMO Tool)
  • Ensured Definition of Done (DoD) is adhered to while completing the stories and sprint
  • Promoted an inclusive culture and fostering communication across the team.

Keywords: Agile Project Management methodologies, Scrum Master, Portfolio Management, Project Management, Agile Earned Value Management, End to end Release planning & Execution, Release retrospective, Variance Analysis, daily stand-ups, sprint planning, Story grooming, sprint review, DoD, sprint retrospective, Burn up & down charts, Risk/Issue meetings, Lessons Learned, Iterative & Incremental development, Prepare & share MOM, JIRA, Confluence, Dashboards, team Velocity.

Confidential, Fort Worth, Texas

IT/Test Project Manager

Responsibilities:

  • As a Project manager managed the entire IT data warehouse project by resource allocation, assigning tasks, getting status of the assigned tasks, resolving the challenges and implemented the deliverables as per plan.
  • Completed analysis of risks, and lead in developing and implementing data mitigation plans and solutions utilizing SDLC methodologies.
  • Responsible for facilitating review meetings to review the process flows drawn by the client and suggesting process improvements and translating those process improvements into business/project objectives.
  • Responsible for creating and base lining the scope for the project and identify key business commitment milestones for the project. Prioritization of Requirements/Change Request accordance to the business needs.
  • Used extensively MS Project creating Project Plan/Budget for the project and provide Level of efforts, sizing for the project, Release planning & Milestones.
  • Develop and implemented QA tool using Access DB/DB2 as defect tracker. Worked closely with SIT (QA), UAT, Performance testing team by reviewing test plan, test scripts and attending defect Triage meetings to make sure SIT (QA), UAT, Performance testing completed as per plan in order to achieve the project milestones.

Keywords: Agile Project Management methodologies, Portfolio Management, Project Management (MS-Project), Project Plan, WBS, Steering committee, Tollgates meeting, EPMO Meeting, Gap Analysis, Contingency and Management Reserve, Tollgate meetings, Agile Earned Value Management, End to end Release planning & Execution, Release retrospective, Variance Analysis, On-site Off-shore development Teams, Daily Stand-ups, Burn up & down charts, Risk/Issue meetings, RAID logs, Lessons Learned, Iterative & Incremental development, SOW, CRs, project financials report (i.e. actual and forecasts), Prepare & share MOM, Monthly billing.

Technologies: Cognos 10.1Bi, Informatica, MS SharePoint, DB2, MS Projects

Confidential, Plano, Texas

Project Manager/PMO

Responsibilities:

  • As a Project manager/PMO developed client side PMO standardized implementation budget, scope, timeline, quality, and cost estimates. Completed analysis of risks, and lead in developing and implementing data mitigation plans and solutions utilizing SDLC methodologies.
  • Established a process framework and the efforts involved in modeling processes which help a PMO by define its boundaries, educate the organization about its purpose, and achieve buy-in from key stakeholders.
  • Enhanced the PMO process and templates to implement the effective management of the life cycles of various projects.

Keywords: Project Management (MS-Project), Agile Project Management methodologies, Project Plan, WBS, Steering committee, Tollgates meeting, PMO Meeting, Gap Analysis, Contingency and Management Reserve, Tollgate meetings, Agile Earned Value Management, Prepare & share MOM, Variance Analysis, On-site Off-shore development Teams, Daily Stand-ups, Burn up & down charts, Risk/Issue meetings, RAID logs, Lessons Learned, End to end Release planning & Execution, Release retrospective, Iterative & Incremental development, SOW, CRs, project financials report (i.e. actual and forecasts), Monthly billing.

Technologies: CRM, MS SharePoint, SAP BW BI, MicroStrategy, Oracle 10g, MS Projects, HP Quality Centre, Load Runner

Confidential, Texas

Project Manager

Responsibilities:

  • As Project Manager managed a team size of 15 in onshore/offshore includes 2 BA's/Architect teams by resource allocation, assigning tasks, getting status of the assigned tasks, resolving the challenges and implemented the deliverables as per project plan.
  • Complete knowledge on all phases in the lifecycle of PEGA BPM project implementation. From DCO, design of class structure & canonical model, Efforts & Estimation, flow definitions (translate the business process model into Visio Diagrams), rule implementations, testing and deployment (DTS plan).
  • Worked closely with SMEs and project stakeholders for developing Business Requirements, and Functional Requirements, Use Cases through interviewing, brainstorming, DCO JAD and JAR sessions.

Keywords: Agile Project Management, Clarity, Daily Stand-ups, Portfolio Management, Project Planning WBS, estimation, Reviews & Retrospectives, On-site Off-shore development Teams, EPMO Meeting, Stakeholder Engagement, Tollgate meetings, Achieving milestones, Communication Management, test execution, coverage map, resources utilization, performance baselines, End to End Release planning & Execution, Release retrospective, test strategy/plan, defined testing methodology, SOW, CRs, project financials report (i.e. actual and forecasts), Risk/Issue Management, RAID logs, Prepare & share MOM

Technologies: PEGA PRPC 6.2, MS Projects, MS Excel, MS PowerPoint, SharePoint, Clear Quest, MS Visio, IBM Maximo RFC tool, Nexus tool

Confidential, Texas

Project Manager/PMO

Responsibilities:

  • As Project Manager managed a team size of 10 in onshore/offshore includes 1 BA/Architect. Also worked closely with multiple project managers (onshore/offshore) to ensure that project delivered & implemented as per the project plan and updated the plan in a timely manner.
  • Conducted workshop & prepared reports in Risks & Issue tracker, dependencies logs and change requests. Handled multi- million RFP responses, MSA (Master Services Agreement) drafting, and SOW preparation.
  • Managed and worked closely with PMO teams to implemented the PMO process where it necessary. Helped other project managers to follow the PMO Process effectively by means of e-learning programs & received feedbacks thru Survey using SharePoint.

Keywords: Agile Project Management, Clarity, Daily Stand-ups, Planning, Reviews & Retrospectives, On-site Off-shore development Teams, Stakeholder Engagement, Scope management, Communication Management, test execution, coverage map, resources utilization, performance baselines, test strategy/plan, defined testing methodology, SOW, CRs, budget, project financials report (i.e. actual and forecasts), Risk/Issue Management using RAID logs, Prepare & share MOM, Change Management

Technologies: AS400, MS Projects, MS Excel, MS PowerPoint, SharePoint, Clear Quest, MS Visio, Six Sigma tools and techniques

Confidential

Project Manager/Scrum master

Responsibilities:

  • As Project Manager managed a team size of 20 in onshore/offshore vendors includes 1 BA. Mentoring, and coaching Scrum team members (Off-shore and On-shore model).
  • As a SCRUM Master leading Scrum team in terms of Scrum methodology is implemented and followed efficiently. Enforced Time boxes and made SCRUM Artifacts visible to the team at any given point and assist core Scrum team/Product Owner in removing impediments to achieve sprint goals.
  • Facilitating Daily Stand up meetings and getting accurate updates for task cards and updating Sprint Burn down Chart.
  • Facilitated Sprint Planning Meeting to negotiate which Product Backlog Items team will attempt to convert to working product during the Sprint.
  • Leading SCRUM Methodology to develop requirements by managing Product Backlog and facilitating SCRUM processes.
  • Mentored the software development team(s) to establish manageable Sprint Goals and deliver quality releases in short periodic manner.
  • Working closely with team of developers and testers to focus on Sprint Backlog Items and coordinating small frequent releases.
  • Effectively conducting Sprint Planning and Sprint Review sessions to create Sprint Backlog and extract necessary information to ensure Sprint effectiveness and success.
  • Conducting Release Reviews and ensure lessons learned from each Sprint carried forward to next Sprint.
  • After Sprint execution, held Sprint Review Meeting to demonstrate a working product increment to the stakeholder’s for their feedback and sign off.
  • Sound knowledge in 3rd party spend/vendor management and Procurements. Restructured, defined, created and implemented the 3rd party spend/vendor management business process model. Every 3months assessed the current state value stream mapping in terms of creating flow to eliminate unwanted approvals & spending which helps bank to move future state value stream map.

Keywords: Agile/Scrum Project Management, Portfolio Management, Clarity, 3rd party spend/vendor management, Change Management, Procurements, Daily Stand-ups, CRs, Program/project levels plans, Resource management, Milestones, project financials report, Risks & Issue tracker using RAID logs, dependencies logs and change requests, Release Score Card, compliance reports, Sprint Planning, Reviews & Retrospectives, Planning Poker, Prepare& share MOM

Technologies: Cognos 8BI, Report Studio, Query Studio, Oracle 9i/10g, MS Projects, MS Excel, MS PowerPoint, SharePoint, Clear Quest, MS Visio, Six Sigma tools and techniques

Confidential, Rahway

Technical/Project Manager

Responsibilities:

  • As Project Manager/PMO Lead managed a team size of 8 in onshore/offshore. Provided technical and business liaison support for onsite and offshore project teams.
  • Actively involved in offshore business expansion and overseeing new projects. As the first line of support, address queries about the expected functionality of the product and the new functionality to be implemented.
  • Gather Clinical Data requirements from business and prepared technical specification documents met the technology used. Coordinated with Production Support personnel while enhancing existing Clinical functionality. Prepared the periodic reports for the senior management and other related departments.
  • Upgraded Confidential Data Exchange architecture from legacy platform to multi-tiered distributed platform to handle approximately 11 million transactions a day. This Confidential provides a consolidated data repository for clinical patient data across drugs and vaccine programs. It will support several business processes and facilitate downstream analysis.
  • Used extensively MS Project creating Project Plan/Budget for the project and provide Level of efforts, sizing for the project, Release planning & Milestones.

Keywords: Agile Project Management, Configuration management, Change management, CRs, Scope Management, Stakeholders, Senior managements, SIT(QA), UAT, Tollgate meetings, Performance testing team, reviewing test plan, test scripts, End to end Release planning & Execution, Release retrospective, defect Triage meetings, Test Plans, Test Cases, Test Scripts, Business Analysis, Test Defect Log, Test Case Checklist, Release Score Card, Prepare& share MOM.

Technologies: Oracle 9i/10g, MS Projects, MS Excel, MS PowerPoint, SharePoint, Clear Quest, MS Visio, IBM Maximo Mercury, Six Sigma tools and techniques

Confidential, Thousand Oaks

Technical Project Lead

Responsibilities:

  • As Technical Project Manager/Technical Lead for the team of 10 people in onsite and offshore.
  • Involved with data warehouse BA's & Architect's in development of large Data warehousing system for Confidential ( Corporate Account Information Re-architecture). All the claims data of their customers from third party data vendors like Covance and loaded this multiple format data into a centralized data store.
  • Provided technical and business liaison support for onsite and offshore project teams. Actively involved in offshore business expansion and overseeing new projects.
  • Involved in creating/updating/publishing model and packages using Framework Manager.
  • Analyzed Cognos SQL through Explain plans and enhanced query performance by altering joins, filters and calculations.
  • Developed various report types ranging from simple lists, crosstab, chart, through complex dashboards, drill-through, Master-Detail and Conditional formatting reports. Created Complex, multipage reports involving prompts, Cascading prompts, Conditional rendering and Conditional formatting. Developed Prompt Pages, Cascaded input Prompts to display only the selected entries in the report and also worked on the customization of prompt parameters.
  • Tuned server performance by adjusting the level of logging, grouping dispatchers in configuration folders, setting the dispatcher load balancing mode, maximizing usage during peak hours and setting queue time limits.
  • Used extensively MS Project creating Project Plan WBS for the project and provide Level of efforts, sizing for the project, Release planning & Milestones.
  • Worked on prototype projects about the Biological Sample Management (BSM), Clinical Immunology, Clinical Data Management, and Pharmacokinetics and Drug Metabolism group scientists and associated information systems. The BSMART project scope will develop and implement the updated software package in the BSM department.
  • Understand the complete functional, performance, and security requirements for the Biological Sample Management and Reporting Tool (BSMART) which was implemented in IBM Maximo and we did prototype on Oracle forms/Reports 9i to helps monitor, track and manage equipment, facilities, mobile and IT assets on a single platform and be fully FDA compliant.

Keywords: Agile Project Management methodologies, Scope management, Row & Object level security, Classes & Objects, Embedded Functions, Multi-Dimensional Analysis, Master-Detail, Cross-Tab Reports, 2D, 3D & Pie Charts, Published Documents, Info View, tuning, SQL queries, Procedure, index, Functions, test procedure, End to End Release planning & Execution, Release retrospective, test plans

Technologies: Report Net 1.1 Framework Manager, Cognos Connection, Report Studio, Query Studio, Oracle forms/Reports 9i, IBM Maximo

Confidential

Technical/Team Lead

Responsibilities:

  • As Technical/Team Lead understanding the requirement documents and prepared technical specification, test plans and test cases. The challenge was to consolidate data from multiple sources such as Confidential (Oracle database), PHARMACY CLAIMS 3DS (Oracle database), CRIS (Mainframe), and then present it in most optimized format using Data warehousing tools - Business Objects & Informatica
  • Controlled resources like Universes, Documents & Stored Procedures being a Supervisor-Designer. Created Users/Groups/Sub-Groups & assigned profiles there by restricting un-authenticated access to resources.

Keywords: Agile Project Management methodologies, Scope management, Row & Object level security, Classes & Objects, Embedded Functions, Multi-Dimensional Analysis, Master-Detail, Cross-Tab Reports, 2D, 3D & Pie Charts, Published Documents, Info View, tuning, SQL queries, Procedure, index, Functions, test procedure, End to End Release planning & Execution, Release retrospective, test plans

Technologies: Business Objects 5.1.6 (Reporter, Designer and Supervisor), Oracle 8.x, SQL Server 7.x, and Sybase

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