PROFESSIONAL SUMMARY:

• Experienced project manager offering 15 years of success leading all phases of diverse and technology projects; PMP and CPLP professional s.
• Business strategist; plan and manage multimillion - dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.
• Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.
• Experience with agile and waterfall project management methodologies . Able to manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets.
• Utilize various programs and tools; MS Word, Skillsoft, SharePoint, WebEx, Access Databases, Captivate, Articulate

PROFESSIONAL EXPERIENCE:

Confidential, Southfield MI

Project Manager

Responsibilities:

• Built Managed Solutions line of business from $100k/year to $18M/year over a 5 year period.
• Led self-organized teams across broad technical, financial and business disciplines. Acted as escalation point dealing with external forces allowing teams to stay focused on their desired results.
• Managed a two year, $25M International VOIP project with 125 remote field personnel and 11 co-located, cross-functional support staff. Net Gross Profit came in at 2% above projected.
• Experienced in al, software development and non-technical business projects for clients such as Verizon Wireless, State Farm, Allstate, Motorola, the University of Rochester and the United States Government.
• Obtained Suitability Clearance level from the US Government.
• Provide transparency into progress and key performance metrics across the program at all levels of the organization including top executive leadership.
• Responsible for scoping, budgeting, financial and contracts management, human resources, and development.
• Interfaced with multiple business partners, stakeholders, internal and external clients to consult on work plans, issue/ risk management, forecast management and ensure that program methodologies are being followed.
• Responsible for staffing contractors appropriate to project specifics, researching and partnering with suitable vendors and managing those vendor relations.
• Provided visibility in to progress and key performance metrics across the program at all levels of the organization including top executive leadership.
• Utilized formal project management methodology ( Confidential ) for initiating, planning, executing, controlling, and closing projects.
• Managed multiple projects of varying size and risk concurrently. Projects range from $50k to $25M averaging 34.5% GP.
• Developed detailed plans and schedules, including goals, risks, and resource allocation.
• Monitored project metrics for significant deviations in quality, cost, or schedule.
• Developed, then adhered to, Project Management Office policies, procedures, and methodologies.
• Coached and mentored individuals on the project teams and provided feedback on performance.
• Oversaw client relations to ensure service expectations were developed and met.
• Managed the development and on-going distribution of all dashboards, including CEO and executive summaries.
• Maintained updated contact details, documents, correspondence, tasks and opportunities related to contact/account.

Confidential, Detroit MI

Program Supervisor

Responsibilities:

• Responsible for the direct supervision and day to day management of 33 Attendance Officers.
• Interacted with senior level management, Chief of Police for Detroit Public Safety, Wayne County Chief Prosecutor and others in the planning of city sweeps, warrant arrests and legal prosecution of parents and/or students.
• Created presentations to in-service school principals and other school personnel on Attendance Officer duties and the benefit schools receive from that assistance.
• Investigate families in need and supplied clothing, shoe, eyeglass or hearing aid vouchers.
• Created Office of Attendance Policies and Procedures Handbook.
• Wrote grant and workshop proposals requesting additional funding for special projects.

Confidential

Business Data Manager/Project Manager

Responsibilities:

• Responsible for the daily project management of 314 schools and facilities pertaining to condition assessment data gathering, database maintenance and report generation.
• Demonstrated understanding of application programming, database, data conversion and system design as demonstrated by the development of complex database to store, manipulate & report out on data in a Sequel Server environment.
• Estimated time, cost & resources to complete project on time and within budget.
• Conducted risk analysis of system changes ensuring the changes and fixes would not have a negative impact on the data or functionality.
• Managed scope using a change control process and prioritized tasks to stay on schedule and within the critical path.
• Managed over 100,000 records in an Access database with particular attention to data integrity and validation.
• Designed and created quality assurance documents and forms to ensure consistent capturing of data.

Confidential, Troy, MI

Consultant Associate / Business Analyst

Responsibilities:

• Responsible for instructional design and Web development for delivery,, and on-site support to clientele.
• Coordinated and presented "kick off" meetings and assisted in development of lessons learned.
• Gathered information and created business requirements documentation for project completion.
• Instructional Designer on several technical manual conversions to e-learning.
• Delivered nationwide "stand-up" to US Social Security Administration Call Centers.
• Performed task analysis, designed workshop programs and managed document change control process.
• Planned, developed and wrote material for end-users and periodically updated manuals and informational material.
• Responsible for maintaining control of seven metric categories for a GM Call Center.
• Compiled, verified, and transformed raw data into 90 charts and corresponding graphs measuring metrics.