PROFESSIONAL SUMMARY:

• Over 20 years of experience in IT, with more than 10 years of Delivery management under Global Distributed Delivery Model covering systems/business analysis, software development, deployment, operations of complex IT systems, services and technologies for a multi - billion dollar global corporation. Committed to professionalism, highly organized, can see the big picture while paying attention to the minute details.
• Planned and managed multi-million dollar projects with team sizes up to over 100 people aligning both internal and client business goals.
• Managed multiples project within the large portfolio ensuring contract terms & conditions including SLAs are met without any issues. The recent role involved coordination of all interfacing functions viz., Resource management, HR, Immigration and Infrastructure teams to meet the contractual obligations on time.
• Supported cross functional teams within the matrix organization in order to obtain the desired results.
• Performed root cause analysis ( Confidential ) on all production issues in order to ensure goals of continuous improvement are achieved.
• Managed projects involving multiple technologies - Mainframe, Java (JAVA / J2EE/JSF Enterprise applications) and Confidential warehouse projects covering ETL/BOBJ.
• Introduced and maintained/implemented a unique excel based project book, named, “Daily-Dairy” comprising of detailed project team list, skill details, resource movements, record of One-on-One discussions, performance management, etc. This was recognized and appreciated by external ISO auditors.
• Provided technology solutions to drive process improvements, competitive advantage and bottom-line gains.
• Experienced in onsite & offshore delivery model and project management activities covering requirements gathering, estimations, project planning & tracking, scope management, quality management, resource management, communication management and overall delivery management.
• Can see the big picture and involve the stakeholders at the right time to meet the contractual obligations.
• Worked on couple of projects gaining good knowledge and exposure of Scrum software development management techniques covering prioritization of product backlog & sprint planning, conducting Scrum meetings to communicate progress of activities, issue management and project metrics management. My core focus has been to ensure that everyone in the team;
• Is speaking the same language
• Moving towards the same end-game.
• Undergone formal training on PMP and fully conversant with the project management process and methodologies as per Confidential .
• Active practitioner of PMI guidelines in Leading and directing cross-functional teams to deliver projects within the constraints of schedule, budget and scope.
• Fully conversant with this new wave of cost saving and productivity gains. Automated business processes by developing Selenium based tools. Piloted and produced ROIs using “Automation Anywhere” tool for couple of accounts at Confidential Confidential .
• Created awareness and conceptualized this new wave into the delivery teams. Some of the key process areas covered are Web-based workflows, Excel Automation using VB macros and other process automation etc.
• Proficient in quality frameworks including ISO 9001:2008, CMMI Dev V1.2, ISO, Information Security (ISMS). Defined processes and tools (Review checklists, Test plan Templates, Ticket lifecycle booklet etc.) complying ISO and CMMI standards.

SOFT SKILLS:

Strong written and oral communication skills, ability to work under pressure, ability to lead and guide a team of leaders, managers and analysts, ability to develop a team.

SKILLS SUMMARY:

• Custom Software Development
• System Migrations/Integrations
• Legacy Modernization
• People and Resource ManagementCost and time managementScope management, Risk management, Quality management, ability to optimize communications across the project.
• Business Development (RFP/RFI/Proposals)
• Requirements Analysis
• ROI Analysis
• Costing & Budgeting
• Project Scheduling
• Testing/QA/Rollout/Support
• Experienced with structured methodologies i.e., Waterfall, Agile/Scrum Iterative and deployment of PMI standards
• Exposure of PM tools, MS-Project, SharePoint etc.
• Cross-Functional Supervision
• Team Building & Mentoring
• Client Relations & Status Reporting
• Root Cause Analysis ( Confidential )
• Risk Management and Control
• Team Building Programs and Activities
• Driving Innovation and Creativity programs

TECHNICAL SKILLS:

Experienced in: managing and executing Mainframe, Client/Server, Web-based, Mobile, .Net applications.

Primary Skills: Mainframe, COBOL,JCL, VSAM, CICS, Eztreive, Telon, DB2,IMS, ChangeMan, CA7

Expertise in MS-Office: Excel, PowerPoint and Word

PROFESSIONAL EXPERIENCE:

Confidential, Jacksonville, FL

Sr. Project Manager

Responsibilities:

• Responsible for the successful and high quality execution of all Managed work done in the account covering status reporting & monitoring and metrics management appropriately.
• Create and maintain project schedules in order to manage all assigned resources on the project, including IT resources etc. efficiently.
• Ensure and facilitate implementation of all the mandatory requirements as per the SOW in order to achieve all the SLAs as agreed with the client.
• Resource management including employee engagement and satisfaction ensuring all the assigned tasks/projects are executed on time and within the budget.
• Responsible for day-to-day management of delivery, issue resolution and effective risk management
• Keep track of project activities and oversight through proper status reporting to ensure a timely escalation and resolution of issues, covering changes in scope, quality/reliability and resource constraints if any.
• Coordinate and collaborate with all interfacing functions for a smooth delivery execution.
• Coordination with delivery teams and providing support.
• Help them in understanding the business and technical issues.
• Involve all stakeholders as mandated by the organization process at the project kick-off, for any risk review meetings, complexity assessments and criticality of the projects appropriately.
• Ensure timely deliveries of Service requests, Projects and Remedy tickets.
• Ensure that all the work meets the quality requirements according to CMM-5 Standards.
• Involved in Internal/External quality audits

Confidential

Project Manager

Responsibilities:

• Prepare the project plans covering resource training, delivery schedule and resource ramp up and downs.
• Coordinate with the team to address technical issues if any.
• Monitor deliveries as per the delivery plans
• Monitor and track the issues if any
• Plan to support post production issues and warranty period.

Environment: Mainframe, JCL, DB2, VSAM, CICS, Changeman, EXPEDITOR, COBOL, C++, Java, .Net, RAD, TOAD for DB access, QC/QTP ETL/Informatica & BOBJ, MSCRM