Operations Manager Resume Lehigh Valley, PA - Hire IT People

SUMMARY

Results-oriented distribution manager with over twenty years experience in all phases of warehousing and distribution. Excellent record of achievement and advancement earned through achieving goals and objectives. Dedicated to quality control and customer service.

PROFESSIONAL EXPERIENCE

Confidential,(April 2008-April 2010)

Warehouse Manager-Hazle Township, PA

Reports to the Facility Manager of this food manufacturing facility. Charged with setting up and maintaining two warehouse buildings for this fortune 100 company.

Wrote and implemented standard operating procedures for warehouse activities
Designed warehouse layout for this startup operation.
Negotiated pricing and purchased equipment as needed.
Liaison between carrier and customer.
Work with corporate team to determine best practices.

Confidential, (August 2001 August 2007)
Operations Manager - Lehigh Valley, PA and Facility Manager - Albany, NY
Reported to the General Manager in training of this fully automated retail distribution center. I held several positions with this fortune 500 company to include being a facility manager of a sister warehouse to a larger distribution center. Reported to the Regional Vice President.

Held P and L responsibility to include helping set annual budgets for the facility.
Averaged 99.6% on time delivery schedule.
Improved receiving procedures to maintain a 24 hour turnaround window.
Designed and setup a new department within the distribution center.
Traveled to different facilities to assist other managers with processes.
Responsible for local Human Resource activities and all warehouse operations.
Improved retention from 33% to 69%.
Oversaw multiple cross dock operations.
Built a team of dedicated employees who gained the loyalty of our customers back within our supply chain system.
Improved service levels from 85% to 99.8% by designing and implementing better processes.
Increased wages for team members while reducing labor cost.
Trained new and existing team members in diverse work duties. This includes exempt and non-exempt employees. Creating bench strength within the facility.
Developed a system for reclamation to ensure proper credit would be issued to returning retail stores.
Took the Albany PDQ Warehouse from a ranking of 12th at the time of my arrival to being the number 2 PDQ Warehouse out of 15 at time of transition to a “Big Box” distribution center.
Knowledge of the following computer programs: Microsoft Office, Kronos, People Soft, WMS working off an AS400 system.

Confidential, (August 2000-August 2001)

Worked for the United States Post Office and helped a corporate manager for Russell Stover Candies manage his personal delivery business.

Confidential, (October 1994 - August 2000)

Distribution Center Manager (Facility Manager) - Confidential,VA and Butler, MO
Reported to the Vice President of Distribution of this leading producer of boxed chocolates. Accountable for all operational and human resource functions in these stand-alone facilities.

Worked with the Information Systems team during implementation Bar Coding and RF technologies.
Increased service levels to 99.9% on time arrivals for the truck load shipments and freight requiring appointments.
Transferred twice to turn around troubled facilities.
Worked with in-house and third party carriers ensuring on time deliveries. To include refrigerated and dry trailers.
Maintained a clean and well maintained climate controlled warehouse, this includes a freezer that was kept at -20 degrees Fahrenheit.
Assisted engineering in re-designing line operations, increasing productivity by 15% while reducing labor by 40 man-hours a week, per line.
Increased customer satisfaction and lowered shortage claims by improved checking and labeling procedures.
Implemented new receiving procedure which increased inventory accuracy by 25%.
Coordinated the timely and efficient receipt, storage, and fulfillment of consumer products.
Motivated and trained new and existing employees in their daily duties.

Education:Business Management, Business Law, and Marketing

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Operations Manager Resume

Lehigh Valley, PA

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