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Pm / Business Process Analyst / Tech Writer Resume

SUMMARY:

  • Project Management / Systems Analyst Professional with 20 years combined experience My success as an IT professional requires not only skills in systems methodologies and techniques, but also in the management of people, projects, and initiatives. Detail - oriented, organized, personable, enthusiastic leader who is able to comprehend and manage multiple details while focusing on the overall picture.
  • Communicate effectively and proactively with dynamic teams across business units, regions, and functions
  • Make solid and well-founded business decisions based on analysis and experience
  • Skilled in prioritizing, organizing and being consistent in organization methods
  • Commitment to critical timelines, milestones, and critical path
  • Great attention to detail and quality assurance
  • Project Management - Scope Management, Requirements Gathering, RFP and requirements development.
  • Business Systems Analysis: SSRS and 2013 MS Project Server Information and Infrastructure.
  • Agile Training:
  • Agile Fundamentals
  • Agile Team Practices with Scrum
  • Agile in the Real World
  • Bring Agile to IT Operations
  • Agile Requirements Process
  • Agile Families: Techniques for Living with Change
  • Scrum Master Skills
  • Agile Release Management
  • Software Process Management
  • Big Scrum
  • Scrum Fundamentals
  • Creating Effective User Stories
  • Best Practices for Requirements Gathering
  • Project Management Training:
  • PMP - Project Scope Management
  • PMP- Project Time Management
  • PMP - Project Communications Management
  • PMP - Project Quality Management
  • PMP - Project Risk Management
  • PMP - Project Schedule Management
  • PMP - Project Cost Management
  • Project Management Professional (PMP) Project Initiation
  • PMP - Project Human Resource Management
  • PMP - Organization Influences & Project Management Lifecycle
  • Project Server 2010 / 2013 Administration
  • Business Intelligence Reporting / Decision Support Systems
  • Disaster Recovery / Business Continuity Planning
  • Enterprise and Infrastructure Management: ITIL, Security, Patching and thread monitoring
  • Testing / UAT: Test lead and PM (previous QA engineer and Test Lead)
  • Software and Web Development: SDLC (previous software engineer)
  • Process, Change, Release, and Configuration Management:

SKILLS:

  • Communication Strategy
  • Computer Operations
  • Desktop Tools
  • Knowledge Leverage
  • Learning on the Fly
  • Listening
  • Confidential Excel
  • Confidential PowerPoint
  • Confidential Word / Wordpress / Wiki / Sharepoint
  • Multi-media
  • Presentation Skills
  • Technical Research & Development
  • Understanding Others
  • Written Communications

WORK EXPERIENCE:

Confidential

PM / Business Process Analyst / Tech Writer

Responsibilities:

  • Researches, writes, edits, and proofreads more complex technical data for use in documents or sections of documents such as manuals, procedures and specifications to provide clients with information regarding technical areas in a less technical way.
  • Assists in establishing guidelines and standards for texts and illustrations to meet business needs.
  • Interviews programmers, engineers, developers, and other technical personnel.
  • Reads previous documentation and design notes, and uses computer based training or company technical products to gather and research technical information for use in more complex documentation.
  • Writes, organizes, enters and compiles more complex online help files to support end users
  • Creates, compiles and delivers more complex system/software developmental documentation packages including, but not limited to narratives, logic diagrams, input and output samples, input preparation instructions, job setup information, etc., from technical project teams inputs, system requirements analysis, system design specifications, technical system design, technical procedure development, configuration control requirements, test and training specifications, and programming notes.
  • Experience working with desktop publishing, word processing, and on-line documentation software
  • Experience working with industry writing style such as grammar, sentence form, and structure
  • Experience working with company software products

Confidential, Boise, ID

Sr. Project Manager

Responsibilities:

  • Coordinated work between twelve departments to successfully meet timelines and satisfy business requirements for each account.
  • Led successful migration efforts for as many as six worldwide accounts simultaneously, seeing them through from engagement to post-migration.
  • Developed strong working relationships within the departments as well as with the accounts
  • Created workflows for Global Cyber Security to deliver software and client server automation, security patches, and reports for compliancy on all endpoint devices.

Skills:

  • Demonstrated understanding and proven experience in SDLC
  • Ability to work under pressure and deliver as per project commitments.
  • Ability to work on multiple assignments concurrently.
  • Collaborative approach to people, flexibility and responsiveness.

Confidential, Portland, OR

Sr Business Systems Analyst / Project Manager

Responsibilities:

  • I provided leadership in gathering, clarifying, & documenting requirements for sales support and forecasting applications.
  • Responsibilities included the facilitation of work throughout the entire IT life cycle, which include working with architects to identify a technical solution, facilitating IT estimates and staffing needs, providing work oversight, customer status, and UAT.
  • Actively worked with customers to analyze business needs, gathered and documented business and system requirements
  • Facilitated meetings and documented project minutes/outcome. Performed business process analysis (AS IS /TO BE).
  • Application testing: created test cases, completed system/integration testing, facilitated user acceptance testing. Documented use cases and closely interacted with developers.

Confidential, Redmond, WA

Sr. Project Manager

Responsibilities:

  • Responsible for application monitoring project for all of Confidential 's internal line of business applications such as sales and ticketing systems
  • Utilized System Center Operations Manager and management packs
  • Worked with Confidential engineering and development teams
  • Created and managed workflow engine to expedite on boarding process for over 1200 business applications.
  • Worked with remote teams across the world for all Confidential data centers.
  • Disaster Recovery / Business Continuity Planning

Confidential, Seattle, WA

Sr. Business Analyst

Responsibilities:

  • Systems Analysis and Design for new application Management System for Premera’s insurance agency.
  • Engaged in business analysis, requirement gathering and documentation, methods and tools.
  • Partnered with Line of Business experts and Business Data Managers to collaborate and coordinate all aspects of requirements.
  • Facilitated meetings with executive level business customers while developing requirements.
  • Assisted in the implementation of a broker portal via Sharepoint administration (HTML/CSS), Wiki and SQL Server Reporting Services.

Confidential, Seattle, WA

IT Project Manager

Responsibilities:

  • Data Warehouse consulting / Confidential Performance Point / Pro-Clarity / DB2 / SQL and Oracle
  • Utilized the full complement of project management and professional management tools and techniques as well as technical concepts to effectively plan projects.
  • Led, persuaded, and motivated teams/individuals; managed internal and external groups and reviewed the work of assigned staff.
  • Managed system-wide operating system and application implementations and upgrades.
  • Defined a detailed project scope and controlling scope as a means of achieving overall project objectives.

Confidential, Seattle, WA.

Sr. Business Analyst

Responsibilities:

  • Worked with Business Data Managers to collaborate and coordinate all aspects of requirements
  • Assisted BA leads to ensure a smooth transition from development release to the production environment
  • Worked with a diverse set of development staff onshore and offshore.
  • Disaster Recovery / Business Continuity Planning.

Confidential, Redmond, WA

Project Manager

Responsibilities:

  • Systems Support Manager / Workflow engineering
  • Experience with System Center Operations Manager (MOM),
  • Working with systems engineers to build, update and implement custom and third party management packs.
  • Management Oversight of the existing SCOM/MOM environments (Integration of new native management packs, analysis, and design of KPIs, thresholds, alerting, etc.).

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