SUMMARY:

• Experience of managing Projects upto USD 20 M.
• Team Size Handled - up to 150
• Confidential E-Business - Financials Modules, SCM Modules, Retail Modules: Managed Implementations, Upgrades, Migrations & Production support programs
• Extensive experience with PowerPoint, Word, advanced Excel, SharePoint, and other MS Office applications
• Experience of managing .Net and Java projects.
• Experience of managing onshore-offshore model of projects.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Program Manager

Responsibilities:

• This is basically a CI Discovery Tool, to pull latest updates of all servers and configuration into a repository.
• My second project is managing DevOps for Process maps and releases, in all the Project Management Modules.
• Liaison between Technical Team, User Group, Customers.
• Risk Management,
• Resource Management.
• Schedule Management.
• Onshore/ Offshore Coordination of all activities with respect to Project.
• Managing DevOps Project for process implementation.
• Using AGILE methodology
• Planning tool: MS Project

Confidential, Moline, IL

Senior Program Manager

Responsibilities:

• Managing Confidential DB A Support Project
• Project executed under Confidential PMO
• Planning tool: MS Project
• Involving in the Costing and content advisory for Confidential ERP Proposals.
• To Enforce Quality Standards across the projects based on both internal and customer specific compliance.
• Day to Day Metrics reports generation.
• Reporting to key stakeholders.

Confidential

Program Manager

Responsibilities:

• Working with pre-sales team, practice managers and sales for solution design and submission.

Confidential

Senior Program Manager/Delivery Manager

Responsibilities:

• Implementation of Concur Software - Using SDLC methodology
• Implementation and Testing of Cloud for Healthcare
• Monitoring of SharePoint portal
• Planning tool: MS Project for the both implementations
• Project executed under Allergan PMO environment
• Vendor Management

Confidential

Responsibilities:

• Development of custom objects and Testing of Confidential .
• Using SDLC methodology
• Planning tool: MS Project
• Using AGILE methodology
• Project executed under Confidential PMO environment
• Vendor Management

Confidential

Responsibilities:

• Using Confidential Unified Methodology
• Planning tool: MS Project
• Project executed under Accenture PMO environment

Confidential

Responsibilities:

• Using Confidential Unified Methodology
• Planning tool: MS Project
• Project executed under Morrison’s PMO environment
• Vendor management
• Liaison between Technical Team, User Group, Client Manager and our Management.
• Giving Architecture design approach, technical approach to Teams.
• Facilitating User Trainings, Testing Etc.
• Risk Management,
• Resource Management.
• Schedule Management.
• Good Agile Scrum experience.
• On shore/ Offshore Coordination of all activities with respect to Project.
• Communication Plan execution for Onsite/Offshore delivery teams
• Lookout for new revenues from existing Account by closely working with onsite Client by identifying opportunities in existing Statement of Work
• Facilitated ERP implementation and development activities for multiple clients/team
• Mix of the following activities, mentoring, solution architecting, business pursuit, operations, and delivery management.
• Responsible for regular delivery reviews and oversight of engagements that have financial business processes as critical components.
• Responsible for providing subject matter expertise in the ERP area during the presales and during project execution.
• Pre-Sales for pipeline projects
• Ensuring delivery compliance & delivery metrics related to On time delivery, defect density, utilization etc
• Participate in monthly review calls with customer along with delivery managers and engagement team
• Involved in all kinds of Organization wide initiatives related to delivery excellence, resource retention, career development framework and margin improvement
• Responsible for customer delight and hence repeat business from existing customers

Confidential

Project Manager

Responsibilities:

• Planning tool: MS Project
• Good Scrum experience
• Using SDLC methodology
• Custom Development using .net and Confidential CRM

Confidential, CA

Responsibilities:

• Managing user’s requirement,
• Resource management,
• Risk management.
• Coordination between Onshore / Offshore development/testing activities.
• Project executed under Roll Global PMO environment

Confidential, Houston, TX

Responsibilities:

• This Project involves Technical Support for Confidential Applications like Purchasing, Order Management, and MRP.
• Overseeing different Projects.
• Generation Reports for Management
• Managing Day to Day Activities.
• Resolving Functional and Technical Issues for the Projects/Production instances.
• Giving the directions, Design, Code changes for the major issues for the ERP Support.

Confidential, Schenectady, NY

Responsibilities:

• Day to Day Operations of Technical Support Management for 35 Custom applications including Confidential Purchasing /Applications like SSP5, O2S, eAP etc
• Working with EAST Team to resolve, add new functionalities for the Business Users.
• Resolving invoice cycle related issues.
• Suggesting to EAST Team and Management for improved Processes
• Resolving O2S related issues, creating standard operating procedures.
• Creating Metrics and Reporting for Management.
• Handling all levels of Escalations.
• Creating/Running Meetings for Different P&L like Aero, Energy, and Wind Users on their Issues/Resolutions.
• Creating/Running Meetings with Management about the overall performance of the Projects.
• Creating/Running Meetings with Technical Teams/Quality Teams and Program Managers for all the issues/resolutions for their respective applications.
• Interacting with IM leaders/Team reporting the issues/resolutions.
• Performance Monitoring of Team Members, Recruitment activities for the team.
• Contact center environment experience ( Confidential and Confidential )

Confidential, Stamford, CT

Responsibilities:

• Responsibilities included in setting up Instances for Development, Production, Testing.
• Setting up of Value sets
• Defining Accounts using Financial Account Generator
• Managing Reports for the Management.
• Creating/Running Meetings with DBAs, Program Managers.
• Planning tool: MS Project
• Using Confidential Unified methodology

Confidential, Redwood City, CA

Senior Information Technology Analyst

Environment: Confidential applications 10.7, 11, 11i, Discover 3,4i both Admin and User Edition

Responsibilities:

• Discoverer Support for Confidential Internal. (Admin and User Edition).
• Supporting Confidential Accounts Payables production support.
• Supporting Production issues for the Accounts Payables Modules.
• Converting Business user’s requirement into technical solutions.
• Discoverer Admin edition: Maintenance of Confidential Internal Users, upgrade to newer versions, Creation/Upgrading End User Layers, Maintenance of existing Business Folders.
• User edition: Maintenance of existing workbooks, creating new workbooks and supporting them.
• Converting Wayne’s Report tools into Discoverer Workbooks.
• Responsibility includes support/development/maintenance of Sales Results Application (Custom application for Sales Results collection of all Confidential Units around the world).
• Discoverer day-to-day issues ranging from the Admin and User Editions, the issues and resolutions were tracked by ticket management software called IRIS and later by Confidential ’s own CRM custom Application.
• I was the Discoverer Administrator for the group.
• Which includes forms6/sql/sqlplus/pl/sql tools? Responsibility includes maintenance of Forms for SR Application (on all environments)

Confidential, Santa Clara, CA

Programmer

Environment: FME software, Confidential 7.3, Windows 95.

Responsibilities:

• The software I worked on is called Facility Management Enterprise (FME), which has several modules like Inventory,
• Work management, human resources, finance, A/P, I was involved in the customization of the module in Inventory in the area of Preventive Maintenance of Equipment according to the client business needs. The business need was completely transformed in the software using the system utilities provided by software;

Confidential

Programmer

Environment: Confidential 7.3, Confidential Financial Applications 10.7(AP, AR), 11.1 Confidential Application Object Library, Developer 2000, SQL*Plus 3.1, Windows NT 4.0 Project involves customization of financial modules using Forms 4.5 and Reports 2.5. The application has been customized to meet the need of the customer. Upgrading from 10.7SC to 11, Data Migrations

Responsibilities:

• Assisted in System Administration activities such as creating Responsibilities, Menus, Data-groups and Request Security Groups.
• Developed control files for SQL*Loader and PL/SQL programs for loading and validating the data into interface tables from Legacy system.
• Involved in data conversion from the legacy system into Receivable, importing customers.
• Involved in the setting up of Accounts Payable and Accounts Receivable Module.
• Developed stored procedure in PL/SQL to import employee expense information into Payable.
• Customized some of the forms in Payable and Receivable using AOL features.

Confidential

Programmer

Environment: Confidential 7.3, Developer 2000, Windows NT 4.0

Responsibilities:

• Developing Forms from Confidential Forms Tools,
• Developing Reports from Confidential Report Tool.
• Developing Procedures, Functions.