Program Manager Resume
Jacksonville, FL
PROFESSIONAL SUMMARY:
- 16 years of IT experience, worked on multiple technologies from various Domains at different geo localities:
- 9 plus years of Program/Project, Confidential and PMO experience
- 8 years of Application Development experience on multiple Technologies
- Global exposure: 6 years from the USA and 4+ months from the Europe
- Progressive responsibilities from Programmer to Program Manager with Domain exposure of Banking, Finance, Healthcare, Insurance and Wealth Management,
- Delivered the Projects using the Software Development Methodologies of Waterfall and Agile
- Possess strong Client interfacing skills and have experience with the Clients (some of Fortune listed) from the USA and Europe. Familiarity with Vendor Management (both internal and external),
- Roles emphasize on Project Execution, Business Analysis, Software Quality Assurance, Test Management, Due diligence, Team Management; Audit & Control as part of PMO processes, Coordination with Onsite & Offshore,
- Experience of SDLC; Analysis and Design of the Objectives, Coding, Testing and reviews of the Deliverables. Good at Defect prevention, Risk management, assigning the Tasks and directing the Activities to Team and tracking them to Milestones, per Scrum methodology; incorporated capacity planning into the Sprint planning, Release Planning, Backlog grooming, removed team impediments and embed feedback from Retrospective meetings,
- Trained non - experience and functionally experienced professionals to be part of the Delivery team. Facilitated the Training (to new Employees & Consultants) on the processes towards Operations and Delivery,
- Managed large Teams professionally as part of the People Management, hiring the right resources and matching right person to the right position, setting the relevant KPI’s to measure the Performance and evaluating the KRA’s towards Annual reviews,
- Managed the Deliverables and Artifacts using the Project Management (PM) tools: PlanView (v. 9.1 and 7.4.1) HP-PPM (v. 10) Microsoft TFS, Project Microsoft SharePoint
- Independently configured the SNA Server for the Mainframe to establish the DB2 Connect from OS/390 Host of the KBC.
TECHNICAL SKILLS:
.NET & ALM: ASP.NET, C#, Framework 4.0 and SQL Server 2008 & TFS '13
DWH / BI: Business Objects 6.1b, SAP BO-XI, WEBI and Informatica 8.1.
ERP (SAP related): SAP ABAP v7, ABAP Workbench, ADT, SAP Web IDE.
Mainframe: COBOL II, DB2, VSAM, IMS DB, IMS DC, CICS, VisualAge Generator.
Packages: Visual Basic, ClearCase, Visual SourceSafe, Microsoft Office.
Project Management: PlanView 9.1, HP-PPM, Microsoft Project, SharePoint and Visio.
QA / Testing: Selenium, MTM, QTP/UFT, ClearCase, ClearQuest, JIRA, Quality Center/Test Director.
PROFESSIONAL EXPERIENCE:
Confidential, Jacksonville, FL
Program ManagerEnvironment: .NET, Java, SQL Server, Informatica, Selenium, DevOps, Oracle, TFS, JIRA, Microsoft Project, SharePoint
Responsibilities:
- A state-of-the-art, enterprise-wide solution for the retail and wholesale markets that provides highly configurable functionality needed to originate any volume of loans, while following workflow processes and procedures defined by the lender.
- The ideal technology for correspondent lenders, LendingSpace is a proven solution that helps lenders seamlessly manage the entire review, audit and approval of correspondent loans, and effectively move those loans to the secondary market.
- Confidential ® is an integrated and highly configurable lead and customer relationship management (CRM) solution, designed specifically for lenders to manage new leads, and develop and maintain customer relationships that will ultimately generate new business and boost productivity. Confidential also integrates with any loan origination system and is Web-based so it can be accessed anywhere, at any time.
PMO - TDM
Confidential
Responsibilities:
- Continuously monitor projects/programs of the Portfolio and impact on the Projects' status,
- Analyzing the Change Control, Feasibility study, Project charter, Estimation/Sizing, Defect resolutions,
- Ensure that the Delivery teams follow SDLC processes, Data Quality in place, ISO is implemented,
- Create and maintain a Requirement Traceability Matrix (RTM) for the applications under test,
- Coordinating with Onsite managers/Clients on project / workforce planning,
- Collaborating the Dev, Config, QA and Build & Deployment teams towards the Releases planned,
- Lead Test activities including creating Test Strategies, Test Plans, Test Cases and test executions for the Confidential application,
- Work with Offshore team members to track the Deliverables,
- Analyzing the actuals vs. forecast of the Projects from the portfolio using the internal PM tool,
- Forecast & Budgeting, overall deployment of projects and releases,
- Oversee the critical path, prepare the Metrics with respect to the baseline and other measurements,
- Review Test Plans and Results from the project team and manage QA Schedules,
- Track ALM tool (TFS) to ensure it contains all the relevant info pertaining to the Projects and issues are linked to Client's Bug system (JIRA),
- Adhoc - SDLC documentation, preparing the Use Cases, TFS training sessions,
- Status / Weekly calls w.r. Confidential the Releases and reporting.
Confidential
Delivery Head / Program Manager
Environment: .NET, C#, HTML, CSS, XML, Android, UFT, PhoneGap, Open-CMS, TFS, YouTRACK, Balsamiq and Visio.
Responsibilities:
- Overseeing the Delivery of Projects from all technologies, prepare / respond the Proposals towards new challenges, Collaborating the Deliverables between Onsite and Offshore,
- Suggesting the Technology per Business needs and On-Demand Reporting of the Financials and Time Reporting, Invoicing,
- Review the Business Requirements documents from all the Projects and prepare Test Strategy & Scenarios,
- Create the Automation Framework which was used across the organization, maintain the Requirement Traceability Matrix (RTM) for the applications under test,
- Track the backlog of Pharma Inventory (.NET) and Sales application (PhoneGap) that are developed using Agile (Scrum) methodology and ensure the Product released per the Sprints planned,
- Ensure TFS & YouTRACK is updated all the time with the Sprints planned, and the reports distributed to the Stakeholders,
- Track & execute the Migration of desktop applications onto the Web using the .NET & Java, Oracle & MySQL,
- Collaborate the Product Owner, Vendor and QA Team to resolve the issues and meet the Timelines,
- Create and generate the XML Test Data files for Business Rules testing,
- Approve the layouts using Balsamiq, for Web projects and freeze upon the Content Management System,
- Reviewing the KRA’s of reported Resources, ramping up the Teams for better productivity and cross-training the Technical Skills.
Confidential, New York City, NY
Sr. PMO (Audit & Control)
Environment: SAP-BO XI 3.1, HP-PPM, Quality Center, Microsoft SharePoint, Office and Visio.
Responsibilities:
- Extensively involved in conducting the System integration testing, Regression Testing, Backend Testing, Usability Testing,
- Conducted Meetings to review System Test Plan, Product Acceptance Test Plan (UAT), Reviewing Test Results,
- Involved in the Backend Testing of the application by writing & executing SQL queries,
- Creating, Executing, Coding and Enhancing Automated test scripts for Regression Testing using QTP,
- Coordinating with Managers, PMO and End-Users to achieve the Objectives and Content Management of PMO related Documents on the SharePoint (Artifacts in DOCMAP and DOCHUB),
- Tracking the Projects in PPM to verify the Staffing Profiles, estimates, Headcount, Budgeting and correct the Projects to be Quality compliant,
- Developing the BO objects towards multiple BO Universes and mapping the Transaction codes using the ABAP, validate & reviewing the BO reports,
- Responsible for Audit drills (Project Execution, Audit & Control), ensuring the Disaster Recovery plans are in place, Business Continuity plans (DRP & BCP) are updated by PM’s on respective systems,
- Staff augmentation with RPO and Vendors, allocating the Resources to the Teams identified based on the Cost Bucket of SILO, ensure the Infrastructure instated in-time,
- Working with the Vendor Staff to ensure they complete the Corporate Mandatory Trainings in time to adhere the Corporate Guidelines.
Confidential
Delivery / Project Manager
Environment: PlanView 7.4.1, BO XI, .NET, QA, IBM Mainframe, Microsoft SharePoint and Visio.
Responsibilities:
- Overseeing the Delivery of Projects ICD9 to ICD10 Conversion (Mainframe to .Net), CA ITS (Development and Testing), WGS which is a combination of multiple subsystems like Provider System, Pricing System, and Membership, Migrating the Claims processing from Mainframe to FOCUS,
- Analyzing the Project needs and Delivery requirements, Interacting with Onsite Managers to track the Project execution, and responding to the Proposals,
- Invoicing the Offshore Billable hours and Status Reporting to Exec VP and Director on weekly basis,
- Reviewing the KRA’s of reported Resources, ramping up the Teams for better productivity, cross-training the Technical Skills, and facilitating the Domain sessions,
- Initiated and contributed an Intranet Application for Tetrasoft; that comprises of HR Application, Timesheet, SQA and Employee’s personal and Professional level information.
Confidential, New York City, NY
PMO & Test Manager
Environment: PlanView 9.1 & 7.4.1, BO XI, 6.1b, WEBI, QTP, Quality Center 9.0, Microsoft SharePoint and Oracle 9i.
Responsibilities:
- Analyze existing functionality of the PlanView and prepare the RTM to match the new Functionality with additional features proposed per Upgraded version,
- Create Test scenarios to conform the existing functionality and preparing the Test cases for new features,
- Test regressively the functionality of Dashboard, Project Lifecycle, Artifacts, Process flow, Allocating the resources from different SILO’s and Resources being able to access the assigned Projects,
- Tracking the SDLC Phases of all the Projects from Shared Services, to Control the Budget and advising the respective Project Managers and managing reporting Resources accordingly,
- Interacting with the Project Managers for Budget updates, Forecasting, any PlanView supported activities and resolving Project Quality Issues and NCI,
- Extensive usage of PlanView to Create the WBS, defining the Phases, Tasks and Activities, Resource Allocation, and Project changes as required,
- Generating the Reports such as Time Reporting, Financials (L0, L1, L2, L3), Forecast, Year to Date spent, and Month to Date; in Business Objects,
- Creating the ad-hoc Reports from different Universes of Business Objects and tracking the Artifacts for Project deliverables,
- Extracting the Reports of Cost and Effort from PlanView to update the Stake Holders of the Project,
- Reviewing the Test plans, Test scenarios, Status calls, Defect reporting of PV 9.1 and Status updating to PMO,
- User Acceptance Testing of PlanView 9.1 by evaluating various scenarios to conform the expected / existing functionality.
Confidential
PMO - Project Manager
Responsibilities:
- Estimating, Budgeting, Risk Identification and Management, Tracking, Status updating to the Members of PMO,
- Overseeing the Program Delivery; being a liaison between the TPA, Business Analysts and the Delivery teams,
- Creating the WBS, defining the Phases, Tasks and Activities as by the Waterfall model, and Resource Allocation in the PlanView,
- Extracting the Project oriented Reports from PlanView and sharing with the Stake Holders of the Project,
- Coordinating with TPA and Aetna Architects for the Program Delivery to setup the Group and Member enrollment process.
- Analyzing the existing CMBS System and producing the extract for HRI - Subrogation,
- Data Modeling, Extraction, Migration and Data Warehousing and report generation using the Informatica 7x,
- Validating the extract which contains Employer and Employee eligibility information to validate against the Claims files that are sent to HRI for Subrogation
Confidential, Hartford, CT
Onsite Lead
Responsibilities:
- Requirements Gathering, Designing, Project scheduling and tracking,
- Reviewing the Test strategies, Test cases and Test results,
- Interacting with Business Analysts and Users to conform the Functionality,
- Coordination with Offshore team for the Deliverables.
