OBJECTIVE:

Experienced Project, Program and Portfolio management professional seeks PMO Manager/Director/VP, Project Manager, Program Manager, CAO, Chief of Staff or related position.

PROFILE SUMMARY:

• A senior technologist and a strategic thinker with a clear view of the business impact with 15+ years experience providing leadership and facilitating both internal and external team collaboration for high visibility projects with global reach from concept to delivery.
• Drove numerous business critical initiatives to timely and positive conclusions.
• Led mixed teams of onshore and offshore resources responsible for module implementations, upgrades, development, maintenance, and production support while meeting aggressive standards for availability, response time and capacity.
• Created and implemented project governance methodologies.
• Developed project schedules encompassing financial, human capital, and production resources necessary to achieve targeted product launch dates.
• Implemented end - to-end solutions with cross-functional impact and exposure to CMMI, Six Sigma and Agile methodologies.
• Experienced with Clarity, Primavera, HPs Project and Portfolio Management ( Confidential PPM), MS Project, and Gantt charts.
• Have a clear understanding of resource allocation, resource leveling, PM processes, and control documents.

CORE PROFESSIONAL COMPETENCIES:

• Strategic Program/Portfolio Management and PMO Governance
• Global Direct/Matrix Leadership
• Strategy and Roadmap Development/Delivery
• Business/Revenue Growth
• Change Management/Process Improvement
• Project/ Program and Executive Reporting
• Budget Management/Expense Reduction
• Multi-Cultural Collaborative Relationship-Building
• Financial Analysis/ Quantitative Research
• Problem-Solving/ Decision-Making
• Global Team Leadership
• Strategic Partnering

TECHNOLOGIES:

Languages: ASP.Net, ASP, Assembler on IBM 470, Basic, C#, Borland & Visual C++ & Turbo C, COBOL, CICS, DHTML, HTML, Informix SQL, JCL, Java, Java Scripting, .Net, MS Access Basic, MS SQL, Pascal, RPG, ISPF/JCL, Unisys A series (COBOL), VB, VB Scripting, VB.Net, Web Services, XML

Operating Systems: Windows: MS Win 7, XP, 2k, NT, 98 & 3.x, Linux/ Unix, MS DOS 6.22, MAC OS x VMS

Databases: DB2, MS Access, MS SQL 6.5 & 2K, Oracle 9i, DB2, Sybase

ETL: SQL Loader, INFOMATICA

Tools: Changeman, Comparex, Compuware TestPartner, Compuware Trackrecord, Electronic Data Interchange (EDI), Erwin, File Aid, Intertest Batch, Jira, Confidential ’s Project and Portfolio Management ( Confidential PPM), MS Project, MS Project Central, MS Visual Source Safe, Monitoring/ Auto System, Primavera, Sharepoint, StarTeam, Smart Edit, Syncsort, Spiffy, Team Foundation Server, TOAD, Visual Studio

GUI: MS Commerce Server, Oracle 11i E-Business Suite, Visual Studio for Visual C++, Visual Basic, MS Office, Lotus Notes.

Internet Technology/ Servers: ActiveX, ASP, HTML, JAVA, Java Scripting,.Net, IIS, J2EE, Apache, MQ Series, VB Scripting, XML

PROFESSIONAL EXPERIENCE:

Confidential, NY

SR. PROGRAM MANAGER (MANAGEMENT AND TECHNOLOGY CONSULTANT)

Responsibilities:

• Tracked the delivery of the program and related projects against the consolidated baseline plan
• Managed program and project status, including the integration of delivery partners
• Managed program and project risks and issues and delivery partner escalations
• Acted as the communications conduit to Program Owner, executive sponsors and program steering committee
• Developed and tracked key project metrics and outcome/action based scorecards
• Facilitated deep dives with programs to ensure delivery outcomes are being met
• Monitored high-risk items, ensuring proper escalation and mitigation plans are in place and enacted accordingly
• Continued standardization and refinement of program documentation to support delivery
• Managed the Change Control process and conducted detailed analysis of the impact of the delivery schedule, cost, resources, quality, and program and sub-project deliverables along with conducting reviews with Program Director and Program Sponsor
• Managed program and project plans along with the roadmap to track required tasks, durations, milestones and dependencies
• Managed dependencies across the broader Initiative
• Facilitated resourcing discussions at the stream and program, and work with leads to ensure requirements are understood and managed to deliver on agreed outcomes
• Analyzed risks and issues to identify threats to program delivery as well as identify future opportunities
• Assisted in leading technical workstream discussions with multiple stakeholders including technical functions, group data protection, compliance, and others in developing business requirements and key search criteria
• Assisted in defining the specific sets of criteria & requirements in the development of key strategies (both tactical & strategic) required for evaluating and proper decision-making of search and retrieval capabilities across multiple data classes, including but not limited to database, application decommissions, semi-structured data, structured data, messaging (both voice and data), forensic retrieval, and industry standards
• Assisted in Business Process Engineering efforts to develop proper end-to-end workflows and processes from request to delivery including in corporation of enterprise-wide target operating model changes
• Assisted in evaluation of bank capabilities versus industry benchmarking data and maturity model
• Developed roadmap and plans to improve and communicated the bank’s standing within these criteria

Confidential, NY

SR. PROJECT Manager

Responsibilities:

• Conceived and implemented projects requiring extensive systems integration, large teams and multiple technical platforms, with substantial business risk
• Formed productive networks with internal and external customers, consultants and the vendor community
• Developed project plans and defined project scope, clear roles, risks, tasks, milestones, and measures of success
• Ensured that project financial status, material variations and technical information were proactively and effectively communicated to numerous audiences, including senior management, stakeholders and junior staff
• Set and managed delivery expectations, including the delivery of tough messages to stakeholders and management
• Integrated across multiple and complex technologies and systems (typically >$900K in budget)
• Coordinated user testing, signoff and implementation
• Led team in performing regular risk assessments and managing risk mitigation plans
• Managed compliance of vendor SOWs for projects
• Helped business partners define requirements and determine how to best address them
• Worked with business and technical teams to clarify vague, undefined business needs or gaps in scope
• Led the development of RFP/RFI process, leveraging project team

Confidential, NY

PROGRAM MANAGER/ SR. PROJECT Manager/ MFX APPLICATION OWNER

Responsibilities:

• Incident Management: controlled Ticket Alert process to meet business needs and to ensure the delivery of compliance and audit requirements
• Release Management: provided cross-organizational coordination for all release related activities; owned ultimate accountability for the delivery of a release in accordance with governance, business requirements and established deadlines
• Ongoing Business Support: provided analysis/resolution to business inquiries; collaborated with other MFX teams to monitor and ensure the health of all applications in the application stack and assist with troubleshooting and resolving critical application failures; responsible for stakeholder communication.
• Performed onshore and offshore Team Management and vendor management
• Oversaw Cost and Budget Management

Confidential, NY

PROJECT Manager

Responsibilities:

• Confidential Messaging Consolidation: integration of the messaging platforms for Confidential and Smith Barney
• Confidential Compliance Archive Migration: Migration of all electronic communication content for all Confidential employees starting June 1, 2009(LD1) from Confidential compliance archive to the Confidential compliance archive at Autonomy
• Confidential retail users utilize Autonomy's EAS solution for end user archiving, as well as end user retrieval of email. The objective of this project was to migrate EAS data from Confidential Archive System to Confidential Digital Archive System
• Confidential SharePoint Content Migration: the objective of this project was to migrate Legacy Smith Barney (LSB) user SharePoint data (both Confidential and LSB) from Confidential infrastructure to Confidential infrastructure
• Confidential Marketing Change: Confidential Smith Barney company brand and logo rename - the project scope involved implementing changes to individual or firm to client email addresses, Email Disclaimers, Desktop Fax/ eFax, MSToday, MS.com, client- link, Voice Caller Id and stand-alone fax machines.

Confidential, NY

PROJECT Manager

Responsibilities:

• Liaised with the Business and Development teams for Project Review and QA Turnover for multiple concurrent Healthcare Cost Containment Initiative ( Confidential ) Coordination of Benefits (COB) projects relating to the implementation of system changes and interfaces that affected mainframe claims processing and/or claims payment.
• Confidential COB projects provided a measurable expected claims expense reduction and/or recovery of monies paid in error.
• Reviewed all supporting documentation for completeness i.e. Test plan, Install Guide etc.
• Provided direction to Automation Analyst, QA Analyst and BA for region and test preparation and execution.
• Created and distributed ‘Final Results’ document upon project completion.
• Developed new processes, tools, and procedures for the Enterprise Project Management Office.
• Shared best practices while accelerating process improvement for Confidential ’s Project and Portfolio Management ( Confidential PPM) Center re-launch.

Confidential, NY

PMO PROJECT MANAGER

Responsibilities:

• Provided PMO support to the Financial Warehousing and P&L (FWP) team comprised of approximately 142 business analysts and developers in NY, London and the Far East.
• Primary responsibility of the PMO was to assist senior team members in managing a large portfolio of projects across all of the Confidential user groups.
• Provided end-to-end coordination/management of large-scale BI project to extract, report, analyze, and present financial data. Set up and managed status meetings with project stakeholders. Developed and maintained an issues tracking process to keep projects on time and within budget.
• Responsible for project and portfolio reporting. Developed and published monthly reports (i.e., dashboard) to senior management to highlight project metrics, timelines, milestones, and issues management.

Confidential, NY

DISTRIBUTED SUPPORT MANAGER/ PMO MANAGER/ Program Manager

Responsibilities:

• Developed and implemented project management disciplines and best practices.
• Responsible for setting the standards supporting: how to develop and distribute an effective project management methodology; how to ensure a project’s readiness before work begins; how to effectively manage and distribute project management resources; how to identify the growth levels the organization must pass through as it matures; and how to identify education and training criteria, curriculum, and performance evaluation methods.
• Successfully managed the Personal Health Record ( Confidential ) project, one of Confidential ’s biggest projects in 2006 & 2007 using Agile methodology with a team of over 400 members and controlled budget up to $2 million, resulting in a technological achievement moving Confidential down the path of simplicity, while finally fulfilling its delivery promise to customers. The development of the Confidential was a significant step in helping to solve some of the most entrenched issues in health care - fragmentation of the system, slow adoption of evidence-based medicine, and a lack of engagement on the part of individuals in their own care. Developed the internal processes that were used to maintain and support the efforts of a large Maintenance Center including production support, service level agreements, help desk, customer satisfaction and metrics to monitor the support initiative.
• Provided oversight for Data Analysis and Data Migration, including creating the data migration strategy and Data Extraction Transformation Loading Process (ETL) from the legacy systems to new Operational Data Source using ETL tools like FTP for Extraction, SQL Loader for loading, and also used Unix Shell scripts to automate the process.

Confidential, NY

TECHNICAL PRODUCT/ PROJECT Manager

Responsibilities:

• Voiceover Virtual Private Network - Implemented global VoVPN solution to increase voice communications cost savings
• Blackberry Enterprise Server upgrade from 3.6 to 4.0 - Built an incremental infrastructure to support increased user demand (global)
• Market Data for BES - Implemented thin client (browser based) market data application to stream market data to mobile handheld in various forms such as quotes, charts, news and personal stock portfolios

Environment: XML, ASP,.NET, C#, C/C++, Sybase and COM+, Microsoft Office 2003 Suite (Word, Excel, Outlook, etc.), Dial-up (remote network access) , IPsec (remote network access) , VPN (remote network access) , Wireless LAN access (i.e., 802.11b) , WAP and I-mode (wireless application gateways) , Kiosk (access to the Confidential intranet from the internet), Routers, switches, content switch servers (device access), Windows 2000 Advanced Server with Service Pack 3, Citrix Metaframe XPe, Aurema ARMTech 2.x (CPU/Memory Throttling software), MS proprietary software bundle (JAM, Falcon, Antivirus, etc.)

Confidential, New York, NY

Assistant Vice President/ TECHNICAL PROJECT MANAGER

Responsibilities:

• Creation of schedules and budgets
• Managing interfacing/ external application project scope and risk
• Partnering with Systems and Business areas to coordinate and track all activities related to the implementation of required new functionality to support the new Trading system
• Ensuring that Interfacing Applications were delivered within scope, schedule, cost, and quality
• Developing project plans and adhering to accepted methodologies
• Assessing project risks and developing mitigation strategies
• Monitoring project progress against plans
• Collaborating with users, sponsors and other business areas to ensure the delivery and acceptance of required information technology solutions
• Providing weekly project updates for Senior Management Team
• Keeping all team members and partners informed about project issues
• Identifying issues proactively, while escalating and managing them to full resolution
• Communicating project status properly and resolving issues/risks

Environment: C#, Visual C++, VB.Net, Visual Basic, Java, Java Script, VB Script, HTML, XML, SQL, UML, JCL, Cobol, CICS, ASP.Net, ASP, JSP, Servlets, DHTML, Web Services, DB2, MS SQL Server, MSDE, MS Access, MySQL, .Net, IIS, Windows 9X/NT/2K/XP, J2EE, Apache, MQ Series

Confidential, NJ

Program/ Project Manager, PMO

Responsibilities:

• Improved agent access to sales, promotions and specials as well as destination and property information through a new agent intranet
• Implemented a company-wide intranet to handle many functions utilizing numerous systems (i.e. share drives, payroll, Outlook, etc.)
• Develop SARS and Starwood Reservation system link for allotment control
• Integrate on-demand customer relationship management (CRM) software solution that allowed company to manage customer service inquiries across the internet/ intranet while reducing operating costs
• Established a project management methodology resulting in increased productivity
• Worked with Technology to balance product requirements and development resource constraints in order to establish achievable product development schedules and functional feasibility
• Project time (duration vs. effort), project cost, resource allocation, ROI, measurement and quality, change, issues and risk management to ensure visibility, accountability, accuracy and financial management of cross-functional projects
• Coordinated with stakeholders across 3 organizations (Liberty, GoGo and LibGo travel) to ensure the scheduling, tracking and delivery of all components that led to project delivery
• Defined, managed and tracked the project schedule, weekly stakeholder meeting notes and weekly project status reports, issues, and managed escalation of issues, jeopardy reports and change requests for the project
• Led the integration and management of third party software
• Worked with the technical teams to develop configuration management plans and processes
• Controled access to Oracle Applications, troubleshot problems as reported by users, establish user groups, educate users and operations staff and assure smooth ongoing operations
• Designed, developed maintained, and supported the Oracle 9i portal

Technology Used: Oracle 11i e-Business Suite, Java, XML, UML, HTML, SQL, PL/SQL, StarTeam, MS Office

Confidential, New York, NY

Project Manager

Responsibilities:

• Business Analytics System to provide business intelligence and data mining from multiple information sources to get a 360-degree view of the client, identify hidden trends, and customer segments.
• A new broadcasting solution to provide production, presentation and delivery capabilities to create and distribute live or on-demand television-quality broadcasts, over any medium, including the Internet.
• Managed a staff of four and controlled budgets up to $200 million, built relationships, defined projects’ approach and hierarchies, resolved conflicts, negotiated with project teams consisting of business executives, project managers, systems developers, business analysts and testers who support financial applications in a multi-platform environment, including Web, Client-Server, streaming media and Mainframe
• Interfaced with other IT and business units (e.g.: experience strategy, navigation architecture, web strategy, knowledge engineering, database targeting, business intelligence, product development & management, operations, finance, and legal and compliance teams) to build an upgraded streaming media architecture using enterprise standard Network Appliance Device for caching and stream splitting
• Outlined project plans, designed documents, budgeted allocations, and provided technical requirements for ‘request for proposal‘
• Evaluated third-party products to automate the process of creating pre-scheduled and “breaking news” style webcasts (both live and on-demand) and managed vendor relationships
• Analyzed technical requirements, network connectivity, project timelines, and initiated the implementation of Globecaster, a studio simulation product

Programmer

Confidential

Responsibilities:

• Confidential and Tax Reporting Operations Services - Responsible for ensuring tax withholding, reporting, and filing obligations .
• Extended diligent production support and monitoring to stabilize the production jobs.
• Responded to production job failures.
• Identified, analyzed and fixed the problems in order to meet business SLA.

Information Systems Lead

Confidential

Responsibilities:

• Analyzed and took verbal specifications and identified complex business requirements, logged, designed physical and logical models, developed, implemented, tuned performance and maintained multi-tasking and multi-thread financial applications
• Prepared documentation, communicated technical information in verbal and written format to end-user groups, tested and debugged, and researched/resolved user issues
• Evaluated commercial software that impacted departmental technical direction
• Scheduled department projects, provided reports, proposals, and user support as needed
• Developed and maintained department web
• Coordinated and implemented SQL server migration and configuration