Production / Implementation Manager Resume
Summary of Qualifications
- Project Management (PMO)
- Advisory Services
- Business Consulting
- ERP Implementations
- Sales and Marketing Assistance
- Design of Internal Controls
Employment Objective
Proactive and results-oriented project manager offering 11 years of experience in software development with 7 years focused on project management. Comprehensive knowledge of wide array of software development tools and techniques, combined with outstanding managerial and problem solving skills..
2005 – Present Confidential
Manager Advisory Services
- Conduct timely and quality project PMO reviews according to current project review processes, procedures and deliverables, and review activities (Schedule, Conduct, Report, Follow Up and Close).
- Develop and market advisory services for Oracle and PeopleSoft client base, including Internal Controls Transformation, Pre and Post Implementation Reviews, Project Monitoring, and Quality Assurance.
- Access and evaluate client’s automated controls.
- Develop QA test plans, strategies and organization.
- Advise our clients how to standardize their implementations,
- Devise a project delivery standard from the teachings of Martin, DeMarco and SDLC methodologies, Six Sigma methodologies, just to name a few of our sources.
- Advised on implementation and installation of PeopleSoft HRMS modules at a leading pharmaceutical company.
- Advised on implementation and installation of PeopleSoft Financials modules at a major local state government.
- Advised on installation of PeopleSoft Financials to sink up with PeopleSoft HRMS at a major local state government.
- Managed a number of Information Technology process, control documentation, and testing engagements.
- Advise client senior management and end users on ERP operational controls and security design at application, database, and infrastructure levels.
2004 – 2005 Confidential.
Production / Implementation Manager
- Manage a multi-talented team of PeopleSoft and Oracle Applications in a three tiered support model to provide application management services to client.
- Provide Managed Services, PeopleSoft Applications, Oracle Applications and Gelco technical and functional mentoring to support personnel, and business advisory/analysis for client.
- Co-ordinate the use of Microsoft products (Sharepoint, Word, Excel, Visio, Powerpoint, MS.Net, Projects) and dashboarding, BI and report analysis.
- Ensure resolution of all trouble tickets, while managing to maintain/exceed service level agreement metrics for client.
- Analyze client’s environments to find and implement improvements to reduce trouble ticket volumes, resolve chronic problems, maximize customer satisfaction, and move work/tasks to lower cost resources.
- Manage clients’ applications landscape, ensuring the health of the applications and databases meets service level metrics.
2000-2004 Confidential
Consultant
- Peoplesoft 8x financials implementation applications consultant at an international insurance company. Evaluated, assess and recommend the Billing and Receivable setup and customization. Researched and resolved setup configuration and interface issues between external inputs, Billing, Receivables and internal output requirements. Documented the issues, provided customer data for the product, received information from the customizations and review payment information from the client’s legacy system. Large Insurance Company.
- Oracle 11i financials and HRMS implementation project manger at an international provider of travel andreal estate services. Full project life cycle while working closely with users. Manage, plan and coordinate project team, assist with the financial and technical management, provide budget input. Project delivered on time and within budget. Manage, direct and educate 20+ team members. Arrange for Oracle to conduct training on premises. Send users for Oracle training at Oracle. Large Conglomerate.
- Oracle 11i financials business analyst at an international brokerage house. Develop functional specifications, communicate with users, manage workstreams, comply with best practices and be involved in quality assurance. Work closely with a multidimensional teams (information specialist, RUP, business managers, applications owners and developers). Liaison to internal functional groups. Investment House.
- Supply Chain Management analyst for a process flows consulting organization. Evaluate process flows and analysis, finished goods, BOM, component consumption and usage, route accuracy and manufacturing process. Reset ERP system to utilize its full capacity. Reduce environmental waste. Environment Group.
1998-2000 Confidential.
Consultant/Specialist
- Evaluated, adjusted and streamlined the Peoplesoft GL and AR setup for a global technology management services leader. Researched & resolved setup configuration and interface issues between AR and GL requirements. Documented the setup, provided customer data to a 3rd party product, received billing information from 3rd party product and received payment information from the client’s legacy system. Verified that the interface feeds complied with PeopleSoft’s Interface Requirements and resolved interface issues. Knowledge of all aspects of Peoplesoft AR and GL were essential for the success of the project.
- Defined, compiled and prepared business requirements for PeopleSoft AR, Billing, GL and AP modules at a national advertising company. Configured the clients system as a vanilla implementation, tested it, helped client resolve conversion issues related to the customer / client file, vendor file, COA and historic records of both vendors and customers. Made security and backup recommendations. Knowledge of all aspects of Peoplesoft AR, Billing, GL & AP essential to the success of the project. Assisted with project management
- Installed, setup, implemented PeopleSoft Insurance Administration and Billing modules for a leading Insurance Company. Supported GL, AP and AR modules interfacing to IA. Research & resolution setup, interface and customization conflicts. Verified and implemented interface. Used Query, Crystal and PeopleTools to write and add reports to IA. Customized and Documented IA. Knowledge of all aspects of Peoplesoft Insurance Administration, GL, AP and AR were essential for the success of the project.
Professional Experience
1996-1998 Confidential.
Consultant/Specialist
- Evaluated, researched and recommended on Oracle General Ledger, Payables, Purchasing, Inventory, Projects and Assets at RCN (long distance and local Telecommunications Company). Part of an audit team assembled by Coopers & Lybrand (Price Waterhouse Coopers) to evaluate the installation and basic implementation of the Oracle modules by a third party vendor, TSC. Evaluated, researched and made recommendations solving business requirement issues.
- Tailored, implemented and installed Oracle Purchasing at the FAA and its national sites. Investigated, reviewed, and mapped the Federal Aviation Administration’s Statement of work, customizations and interfaces to Oracle Purchasing. Researched, mapped and designed the interfaces from the legacy accounting and logistics systems to the Oracle Purchasing. Resolved integration issues of the links to Oracle General Ledger, Payables and Inventory modules. Planned for future additions of modules currently not installed. Developed project plan using AIM.
- Developed, wrote training course and advised development at HQ - Center of Excellence, on Oracle EDI. Worked closely with EDI Development to advised them on client needs and to assist in the development of courseware on upcoming features. Explained business and industry needs to development, so that they could create a product that closer fit their requirements. Developed, wrote and taught Oracle EDI Gateway course for consultants.
1995 - 1996 Confidential
Management Consultant
- Coordinating system testing and transition of ORACLE Financials for a major printing inks manufacturer. Developed and implemented data cleansing procedures to ensure successful conversion clean data. Worked with client staff to ensure smooth transition to new operating procedures.
- Designing procedure framework for implementation and operation of ORACLE Financials at large integrated Oil / Gas / Energy Company. Coordinated procedural development work of 30-member project team.
- Developing “world-class” expertise in ORACLE Financials Inventory module. Was responsible for quality review of all Inventory related proposals, including interfacing with Electronic Commerce infrastructure.
- Customizing SUMMIT*D, C&L’s proprietary methodology for use in implementing ORACLE Financials.
- Installing and maintaining ORACLE Financials and Database software on in-house and client servers.
1993 - 1995 Confidential
Senior Business Analyst
Business Analyst at NYNEX Science & Technology to design, customize and implement a custom Materials Management system. Developed requirements for hand-held device to read bar codes from inventory and download to central server via phone lines.
1991-1993 Confidential
EDI Manager
Responsible for the Full Life Cycle implementation of EDI for a Materials Management System. Developed and reduced inventory levels, storage levels and costs. Established user requirements, and identified appropriate transaction sets.
1984-1991
Accountant
Technical Skills
Oracle:ORACLE Masters Certificate, ORACLE Financials (GL, ADI, AP, AR, FA, EDI, Projects, PO, Flexfields, System Administration, Inv), Discoverer, AIM, HRMS.
PeopleSoft – Functional.: Bootcamp & GL, AR, BI, FA, AP, IA, INV, budgeting Projects; EPM- Enterprise Warehouse, Analytical Applications for Fin Institutions; HRMS
Technical.: Bootcamp PeopleTools, PS/nVision, PeopleCode, SQR, Query, Crystal, OLAP, Workflow, Essbase, WEBclient, Process Scheduler and Config.
Other Software: Microsoft – (Windows, Projects, Office, Word, Excel, Visio, PowerPoint, Access) RUP, Lotus Notes, Lotus 1-2-3, ACT, Gentran Plus (EDI), Trading Partner (EDI), Project Workbench, WinFaxPro, Check It Pro, Ordernet, Q&A, Word Perfect, Quick Books,
Programming:SQL*Plus, Cobol, Basic, Fortran, GPSS V, Pascal, PL1, QicBasic
Hardware: Client Server, IBM PC’s (Pentium), 3090, 4381, AMDAHL, DEC - MicroVAX 3100; VAX 6210 Cluster, Apple Macintosh, Ethernet, Silicon Graphic
Methodologies:SDLC, Six SigmaAIM, SUMMIT*D, DeMarco, James Martin, SDS, JIT.