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Program Manager Resume

Herndon, VA

SUMMARY:

  • Program Management professional with 19 years of experience
  • 17 years of experience in IT (operations and business development)
  • 12 years of experience in learning solutions development and management (K - 12, college, university, certification, and professional development)
  • 10+ years of hands on technology and related project management experience
  • 8+ years of SDLC implementations for developing and maintaining applications
  • 2+ years of Agile/Lean method implementation, with related ScrumMaster practice
  • 3 years of experience in content and training development
  • 2 years of experience in computer hardware and networking
  • 2 years of experience in public relations, marketing, and sales
  • Strong belief in going beyond client satisfaction
  • All my projects have turned into major accounts
  • Most preferred point-of-contact for most clients
  • Minimal escalations and high-quality track record commended by multiple clients
  • Provided consultancy-based customized solutions to almost all clients for improving their internal efficiencies resulting in organization-wide implementations at their locations
  • Contributed towards qualification of my employing organization as a most-preferred / best-ranked vendor partner
  • Popular with project team members, peers, and support functions across designations
  • Natural leader and counselor: fair, transparent, and strong leadership combined with conflict prevention/resolution attitude
  • Led by example in terms of productivity and strict process compliances (*)
  • Motivated teams to take chances so as to innovate and exceed expectations
  • Recognized ‘people management’ practitioner
  • ‘Go to’ person in terms of enabling cross-department collaboration
  • Efficient work flow and process design, well-organized costing/budgeting
  • Strategic planning and projections
  • Inclined towards a scientific approach towards automation utilizing available research and technology resources
  • Analytics- and metrics-driven decision making
  • Thorough understanding of many methods and technologies, and working knowledge of the rest
  • Turned around unstable high-value projects into successful multi-year accounts
  • Launched and converted a project into the top-most profitable account at an earlier company
  • Favored by senior management, sales team, and vendors alike
  • Directly and indirectly contributed to development of over 1000 hours of learning content
  • Performed under various standards and policy implementations
  • Nominated for and won multiple awards including the best project, most process-compliant project, star performer (for reporting team members), and best project manager awards
  • Invited and inducted into many groups: earned the right to contribute to and influence many such groups
  • Automatic choice for large high-value projects and strategically important projects
  • ‘Change Agent’: Proven process re-engineering, problem solving, and organizational development initiatives

TECHNICAL AND FUNCTIONAL SKILLS:

Methodologies: Agile/Lean, Waterfall/Iterative

Standard Software: MS Office 2013 Excel (expertise), PowerPoint, Visio, Word, OpenOffice

Project Management: Basecamp, MS SharePoint, MS Project

Collaboration: WebEx, Lync, Skype, HipChat

Bug Tracking: JIRA (administration and configuration expertise), Bugzilla, OnTime

Languages, Scripts: HTML, JavaScript, JQL, VBScript (Elementary)

Data Management: MS Access, Oracle

Target OS Platforms: Windows, Macintosh, Android

Target Form Factors: PC (Web), Tablet, Mobile

Authoring/Web Specific: RoboHelp, Adobe Flash, Dreamweaver

File/Version Management: VSS, CVS, MS SharePoint, Confluence, Xerox DocuShare

LMS: BlackBoard, WebCT, Angel, Moodle, eCollege, D2L, and other proprietary LMSes

Concepts: Elementary knowledge of Hardware and Networking

New Interests: Big Data, Analytics, Data Mining, Adaptive Content

PROFESSIONAL EXPERIENCE:

Confidential, Herndon, VA

Program Manager

Responsibilities:

  • Manage and develop relationship
  • Identify newer requirements, opportunities, and areas of service
  • Requirements traceability matrix, budget management, schedule management, change management, project performance and reporting for quality reviews
  • Provide on-site project management support to multiple client and vendor teams:
  • Agile development, facilitate and monitor sprints
  • As the primary vendor, main conduit for coordinating for platform development/testing cycles, platform release cycles, content publish cycles, and content review/testing cycles
  • Coordinate with the functional teams for estimates and with the BA team for proposals
  • Facilitate and guide estimating, resource planning, and billing
  • Ensure no-fail seamless collaboration between multiple client and project teams for planning, delivery, and reporting (cross-functional and cross-company)
  • Manage team and member engagements (types and periods)
  • Facilitate search and hiring of professionals and provide other administrative/IT support
  • Manage Learning & Development of client and vendor team staff
  • Data collection, management, and reporting governance
  • Adherence to legal guidelines related to copyrights and compliance with federal standards related to accessibility
  • Organize remote and local conferences, including happy hours, hotel/travel bookings for multiple visitors
  • Highlights
  • Onsite account management; Developed account from scratch
  • Exceeded business development targets for all four years; account growth touched 190% in the third year
  • Lead teams ranging from 4 members to 115 members for migrating, implementing accessibility, customizing, localizing, testing, and modifying content for more than 600 Confidential courses across middle school and high school
  • Types of projects managed:
  • Content and Data Migration
  • Ingestion and Porting
  • Development
  • Localization (language-based)
  • Upgradation
  • Accessibility Implementation
  • Customization (region-wise)
  • Student subscriptions, enrollments, and course usage
  • Data analytics
  • Journey Mapping
  • Content Migration and Development projects:
  • Technology: HTML5, Adobe Flash, JavaScript
  • Target Platforms: Web (PC), tablet, and mobile
  • Team Members: Content Specialists, Instructional Designers, QA Reviewers, QC Testers, Curriculum Experts, Visual Designers, UX Designers, Subject Matter Experts, Accessibility Experts
  • Platform Upgradation and Development projects:
  • Language: Java
  • Environment: Mule
  • Framework: AngularJS
  • Graphing App: Neo4J
  • Apart from regular work, assisted the client in numerous ad hoc efforts leading to extraordinarily close integration with the client management/decision making team and exceptional levels of trust
  • Helped USTech become the default choice (right to first refusal) for all new projects at the client business across multiple departments
  • Unprecedented level of close integration with client PMO
  • Proactively instituted and benchmarked several procedures and best practices for the client in vendor management, budget and schedule tracking, reporting
  • Developed and owned multiple wallboards, Kanban boards, and Trello boards for multiple stake holders, also maintained centralized dashboards for executive views

Program Manager

Confidential

Responsibilities:

  • Facilitate collaboration between specialist functional teams from multiple locations for building e-Learning courseware and systems
  • Current responsibilities include (direct and indirect):
  • Product subscription and sales (India, UK)
  • Drive sales and assist marketing
  • Represent LearningMate at conferences, seminars, and other forums
  • Account cultivation and management (US, India) business development and pre-sales market study, solutions, and consulting engagements relationship management
  • Business unit management delivery management profitability management, reporting, and project metrics product development and maintenance resource hiring and management resource allocations (human capital, real estate, and material equipment) and strategic planning facilitate delivery excellence and continuous improvement, and enforce audits vendor network management
  • Additional functions:
  • Leader of groups spearheading activities towards CMMi Level 5 certification activities and post-certification implementation
  • Core of the Process Engineering Group (PEG)
  • Special Interest Group (SIG) for
  • Supplier Management
  • Internal Systems and Process Improvements
  • Skills Database and Talent Management
  • Quality: Verification and Validation (past)
  • Quantitative Project Management (past)
  • Organizational Development: Key facilitator for establishment and implementation of organization-wide training and development systems process trainings business skills leadership and management development programs assessment and evaluations for progress roadmaps ne of the lead members of the K-12 presales and marketing activities lead member of all extracurricular activities milestone celebrations team building exercises
  • Recent projects include:
  • Touchscreen-based tablet courseware development for an electronics giant targeted towards Indian school students (CBSE, ICSE, and IB), incidentally also requires collaboration with competing eLearning companies, with multiple vendors, with OEM suppliers, and consultancy firms
  • Multiple courseware development for a pioneering and the leading virtual school in the world Confidential
  • Multiple courseware development for a leading university in the US Higher Education
  • Medical and paramedical courseware development for a renowned worldwide training and certification organization that required collaboration between 5 teams across 7 time zones Specialized Training
  • Training courseware development for a leading telecommunications giant Workforce Development

Manager, Instructional Design

Confidential

Responsibilities:

  • Guide and control the reviewing and development of customized e-Learning content for international clients
  • Establish and enforce project-specific guidelines, standards, and styles
  • Coach, mentor, and assess the writing, reviewing, and ID teams for continuous competency enhancement using training sessions and metrics-based evaluations
  • Manage independent, self-sustaining business units
  • Project management project scope definition needs analysis and requirements finalization planning and scheduling monitoring and tracking risk management quality management vendor management project budgeting and costing
  • Projects:
  • Multiple courseware development for a client that resulted in the client ranking Confidential as the number 1 (most preferred) vendor for four out of five quarters of business
  • Courseware translation into six languages that required coordination with nine teams across six time zones in three continents

Content Developer

Confidential

Responsibilities:

  • Reviewed and developed customized e-Learning content for international clients
  • Coordinated between specialist teams for building and delivering e-Learning courseware
  • Application/System training
  • Certification-based courses
  • Worked closely with SMEs (Subject Matter Experts) for content acquisition and resource research

Consultant Technical Writer

Confidential

Responsibilities:

  • Composed Help files (WebHelp) and FAQs for five Java development tools of the AppPerfect Suite meant for the US market
  • Imparted training to various team members for English and Business Communication
  • Coordinated with the Developers and QA Testers for maintaining standards in language usage in the User Interface

Confidential

Content Auditor (Technical Writing)

Responsibilities:

  • Facilitated (provided) content for Confidential site - Software & Peripherals section
  • Verification and ‘Resource Research’
  • Proof reading, editing
  • Regularly contributed in recruitment and training of new team members
  • Sustained continuous skill-set enhancement of the team
  • Assisted the business development (marketing) team in the US by making presentations slides, interacting with potential clients (international) and by undertaking pilots

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