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Sr. Program Manager Resume

CA

SUMMARY:

Proactive Project Management with 23 years of progressive experience and expertise in project/operations leadership and problem solving roles, accomplished strategic advisor and implementation specialist in the Technology Management space. IT consulting experience with a focus on enabling organizations gain synergies by bringing Technology and Business to work together and achieve targeted benefits.

PROVEN EXPERTISE IN:

  • Project Ownership/ Leadership
  • Vendor Management & Negotiation
  • Project Development
  • Program Management
  • Manage projects using Waterfall/Agile Methodology
  • Effectively manage business partner expectations
  • Process and Work Flow Management

PROFESSIONAL EXPERIENCE:

Sr. Program Manager

Confidential, CA

Responsibilities:

  • Helping the clients with alignment of the program with business benefits and strategic objectives
  • Large Development / implementation
  • Excellent Communication Skills
  • Active Stakeholder Management
  • Project Portfolio Management

Confidential, Columbia, MD

Testing Group Manager

Responsibilities:

  • Managed over 50+ fulltime and contract employees, including near shore resources in South Carolina.
  • I am responsible of the complete independent testing life - cycle, cross vendor management, Quality and Configuration management.
  • Excellent Communication Skills
  • Project Portfolio Management

Confidential

Task Order Manager

Responsibilities:

  • The Program involves following a proprietary project life cycle.
  • Methodology - Agile Methodology - Multiple Projects/teams Iterative Waterfall Methodology - Multiple Projects/teams
  • Projects - Assessing, capturing and hosting data retrieved for future analysis and processing. Manage multiple teams at multiple sites. Each project site entertains diverse project challenges.
  • Streamlining the on boarding process along with scope management
  • Relationship building skills and continuous and proactive risk planning and management
  • Leveraged continuous process improvements (e.g. workflow optimization, map work process and remove - non value added process to effectively improve overall work flow and process flow
  • Developed and maintained up-to-date project status reports/files (computerized and manual)

Confidential

Program Manager, Mountain View, CA

Responsibilities:

  • Program Manager - An integral part of the Program Office in Symantec Corporation in San Jose
  • Focused on reducing the Beta Test backlog issues
  • Established a Program Office process, and established work flow, pre and post release review of risks and risk mitigation strategy.
  • Provided sound thought leadership and next steps to gain and maintain senior management team buy in for the merger of redundant systems in testing and deployment.
  • This program involved multiple projects - working towards developing the Norton Product and the peripheral support services.
  • Additional responsibilities included establishing project, program and risk best practices and communicating with upper management, geographically dispersed teams, and working effectively with a loose matrix organization to effectively exercise monitoring and control best practices.

Sr. Program Manager

Confidential

Responsibilities:

  • Excellent Communication Skills
  • Active Stakeholder Management
  • Project Portfolio Management

Account Manager

Confidential, Pleasanton, CA

Responsibilities:

  • Daily Operations and multiple Program Manager direct reports,
  • Handling all aspects of account management,
  • Business development, risk management, client relations management, and
  • Onshore/Offshore co-ordination, along with delivery oversight. Identifying business needs and translating these into business requirements, exhibiting a comprehensive knowledge of the business and system flows within the organization.
  • Leveraged continuous process improvements
  • Workflow optimization, QA process improvement.
  • Increased revenue by 80% the first quarter along with increased efficiency of project and application management by 20% and reduced errors by 85%.
  • Developed and maintained up-to-date project status reports/files(computerized and manual)
  • Increased revenue and market share by 75% over the tenure of this account.

Confidential, Salinas, CA

Project Manager

Responsibilities:

  • Manage all aspects of bank and portfolio acquisition and merger projects, including leading the team to quantify the effort for data analysis, extraction and implementation.
  • Facilitating the development of solution roadmap
  • Risk Management facilitation, including monitoring and control to successfully complete the projects
  • Agile Methodology - Multiple Projects/teams
  • Maintain vendor Relationships and Resource planning
  • Iterative Waterfall Methodology - Multiple Projects/teams
  • Identifying and maintaining Risk Management Plan
  • Mentoring PM in creating and communicating project plans
  • Encouraging effective communication within cross-functional teams
  • Resolving and Escalating Project slippage where needed to key stakeholders, meeting all project goals and timelines
  • Developing and evangelizing a business case for the solution
  • The most important responsibility is to my clients and my company - which is to deliver the project on time and most importantly without defects. To date I have delivered all projects on time and without incident.

Independent Consultant

Confidential

Responsibilities:

  • Created and operated an outsourcing company from 1996 to 2003.
  • Effectively increased profitability and revenue by increasing projects to accommodate 80+ professional consultants.
  • Worked as an independent consultant, my responsibilities included - Business development, relationship management.
  • Led and delivered many diversified projects including mergers, system and data analysis, identifying redundant systems, working with client team to design and implement merged systems.
  • PL/1, COBOL, JCL, CICS, JavaScript, DB2, SAS and GUI, including MS-Office and many proprietary client systems.
  • Worked with multi-Tier Architecture and been an active and contributing member of Steering Committees and PMOs.

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