SUMMARY:

• 20+ years of IT experience, 10+ years project management
• Scrum Fundamentals Certified (SFC)
• SIX - SIGMA Yellow Belt (SSYB) professional
• MS in computer engineering with extensive programming experience
• End to end POC on large, complex IT projects - coordinating up to 200+ people
• Demonstrated skill in AGILE and SCRUM model
• Experience in people management - building & managing team of 30+ people
• Experience in prioritizing and executing tasks in a dynamic environment
• Demonstrated skill in pre and post production support management
• Demonstrated skills in Java, J2EE, Web logic, ORACLE and system design
• Data analytics skills - R, Python, Tableau, data mining, Big data, Hadoop,
• Hands on in Predictive Analytics, Statistical modeling, Text Mining, Web-scraping
• Experience in Google cloud platform

CAREER PROGRESSION:

Confidential

Program Manager /Technical Manager

Responsibilities:

• Program manager for Single Biller program in Confidential Data Services (VDS) that involved 100+ applications across multiple portfolios to migrate 14M customers for $70M in cost savings.
• Program spread over 3 years, involving multiple phases and migration of live data of at least 3M customers in each phase. Provided program management support to global PM team & VDS executives.
• AGILE and SCRUM model implementation in customization of Ordering and Billing applications in Confidential, for monthly releases. The changes on the existing application come continuously per the market demand on rate changes, product variations, and speed demands on Confidential FiOS services.
• Achieved annual savings of about $200K and 10% reduction in order fallouts, by successfully leading the development teams in Confidential Data services, in system consolidation programs to migrate business critical ordering applications, to common framework.
• Managed and successfully delivered SIX-SIGMA order-entry project in Confidential, TX, USA, to make annual soft savings of $100K by reducing wrong pricing, missing shipments, untraceable open purchase orders.
• Successfully managed a fixed priced project by providing technical & project management consulting on-site, on a self-service application for the use of customers of Confidential Healthcare WI, USA. The project helped in reducing the number of support calls by 60% and tech support work load by 70%.
• Received ‘SPOT Awards’ few times in Confidential Data Services for successful execution of projects.

Confidential

Business Analytic

Responsibilities:

• Working as scrum master and scrum core team member, worked closely with sponsor to create project vision statement, Prioritized product Backlog
• Helped the product owner to create Release planning, Acceptance criteria
• Arranged SPRINT planning meeting and created Sprint backlog
• Ensured Daily Scrum meeting with all people and time-boxing scrum events
• Written programs in Python an R to extract data of 5000 users from Confidential and twitter, Web scraping using Beautiful soup and selenium

Confidential

Technical & Program Manager

Responsibilities:

• Prepared Feature Roadmap by coordinating the discussions with all the stakeholders
• Scrum of Scrums (SoS) model is used for this large AGILE project
• Involved in deciding the length of SPRINTs and Release planning
• Finalized User Acceptance criteria working with enterprise testing teams & application product owners
• Worked with stakeholders and Product owners of applications to decide sprint backlog for every sprints
• Ensured the closure of 100+ issues daily, pre and post production
• Conducted daily Scrum Meetings to ensure green status on testing
• Worked closely with global PM team and executives to provide needed PM support
• Coordinated with 300+ people for the implementation
• Built the team of 30+ engineers for addressing issues related of FiOS Video customers
• Lead the team to reduce the Incident Reports (IRs) count/day by more than 100 (20%)
• Motivated the team for developing T3 support plan for 24/7
• Coordinated with Development teams to classify the issues to prioritize the fixes
• Ensured the closure of 300+ post production issues daily
• Provided daily updates and prepared the status reports onsite executives
• Coordinated with 100+ people across few portfolios, and both onsite and offshore
• Established the process on defining the priority of the issues
• Ensured increase in FiOS video install orders flow rate for retaining customers.

Confidential

Responsibilities:

• Lead the team of 10 people on design, development and production release of this application part of FiOS video ordering application using AGILE model
• Worked as Product Owner for preparing Product backlog, Release Plan, identifying Scrum Team, defining user acceptance criteria
• Defined SPRINT backlogs for every release, maintained Sprint burn down chart
• Conducted daily standup meeting, sprint review and sprint retrospective meeting
• Worked with onsite & cross functional teams on requirement, testing and design
• Prepared timely update to the management per the communication plan
• Ensured the post production benefits by diligently monitoring issues
• Received spot award for successful migration to consolidated platform

Confidential

Responsibilities:

• Lead the team of 10 people on design, development and production release of this application part of FiOS video ordering application using AGILE model
• Worked as Product Owner for preparing Product backlog, Release Plan, identifying Scrum Team, defining user acceptance criteria
• Defined SPRINT backlogs for every release, maintained Sprint burn down chart
• Conducted daily standup meeting, sprint review and sprint retrospective meetingWorked with onsite and cross functional teams on requirement, testing and design
• Prepared timely update to the management per the communication plan
• Ensured the post production benefits by diligently monitoring issues
• Received spot awards and ‘ Confidential ’ awards for successful maintenance of the product

Confidential

Responsibilities:

• Lead the team of 10 people on design, development and production release of this application part of FiOS video ordering application using AGILE model
• Worked as Product Owner for preparing Product backlog, Release Plan, identifying Scrum Team, defining user acceptance criteria
• Defined SPRINT backlogs for every release, maintained Sprint burn down chart
• Conducted daily standup meeting, sprint review and sprint retrospective meeting
• Built and lead team of 30+ engineers, on this ordering application related to FiOS video customers
• Worked with onsite and cross functional teams on requirement, testing and design
• Prepared timely update to the management per the communication plan
• Ensured the post production benefits by diligently monitoring issues

Confidential

Senior Software Engineer, Irving, TX

Responsibilities:

• Involved in Design, development and maintenance of this JEE application for handling FiOS data customer transactions
• Worked closely with offshore teams on development
• Taken care of pre and post production issues
• Was recognized by the client to get fulltime position
• Involved in rollout of FiOS video orders thru new application.

Confidential

Project Lead, Wauwatosa, WI

Responsibilities:

• Being project lead onsite, worked with client to generate scope
• Worked on iterative model (Rapid application development), lead offshore dev team to generate quick prototype
• Generated the test plan and release plans
• Client acknowledged the execution as ‘very well calibrated’

Confidential

Project Lead, San Antonio, TX

Responsibilities:

• Being project lead onsite, worked across 4 portfolios, to generate to be flow of the order entry process
• Worked with IT teams, Fabrication teams to validate and test the product
• Soft savings was confirmed post production

Confidential

Project Lead

Responsibilities:

• Lead the team on customization for several clients
• Single handed installations, training & support of a payment automation software by travelling to many international customer.