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Program Manager Resume

SUMMARY:

  • Sr. IT Program Director - Program & Project Management with over 20 years’ experience in information technology across the Retail, Loyalty & Travel, Banking, Federal Reserve, and Confidential sectors
  • Proven excellence in oral and written communications
  • Ability to effectively accomplish desired results by creating and inspiring high performing teams that achieve Program & Project commitments (Scope, Schedule, Budget)
  • Developer of high performing Project Managers
  • Skilled Project Management Office Director, Sr. Program Manager and Project Manager
  • Project & Program Management (Initiation to Close) - IT & Business
  • Portfolio Management Services (In-take, Planning, Forecasting)
  • PMO Strategic Planning, Implementation and Management
  • Portfolio Capitalization Forecasting & Program & Project Financial Management
  • Demand/Capacity Management
  • Project Recovery
  • Stakeholder Engagement Management
  • Risk Management
  • Project Manager Development & Mentorship
  • C-Level Consulting
  • Organizational IT Transitions
  • Organizational Development

TECHNICAL SKILLS:

  • Waterfall, Iterative Waterfall, Waterfall/Agile Hybrid, RAD, Agile
  • PPM Systems (Clarity/HP PlanView), Microsoft Project
  • Microsoft Suite: Word, Excel, PowerPoint, Outlook, Visio
  • Documentum, Livelink, MS SharePoint

EXPERIENCE:

Confidential

Program Manager

Responsibilities:

  • Designed and implemented overall strategy model for execution of a Payment Application Transition initiative between two Federal Reserve Banks
  • Designed, developed, and implemented the overall Payment Application Transition Program Framework consisting of 8 sub-projects/work streams spread across two Federal Reserve Banks
  • Consulting receiving Federal Reserve Bank on recommended Payment Application Service Delivery changes (new and enhancements to existing Services provided to Application Owner)
  • Providing consulting to the receiving Federal Reserve Bank on Organizational Development and Structure for superior application support service delivery for the Application Owner
  • Consulted and advised Division Management on Payment Application Transition strategy adoption
  • Mentoring and advising receiving Federal Reserve Program Management and Project Management resources on Payment Application Release Support
  • Directing and driving the Payment Application Transition Program to meet established commitments for transition between Federal Reserve Banks
  • Providing consulting to the Enterprise Program Assurance Group on setting up an Independent Verification & Validation function

Confidential

Sr. Consultant

Responsibilities:

  • Provided onsite IT Program Management and Project Management consulting services to the Confidential
  • Partnered with Management of the business and IT community to identify and prioritize opportunities.
  • Worked closely with IT Leaders, Project Teams and various Application Stakeholders to ensure Program effectively identify and mitigate risks, resolved issues, addressed resource gaps, and remained aligned to the Objectives of the Program
  • Reviewed and tracked Program Financials, evaluating Program Projects against their approved Budgets, while ensuring the creation of action plans to address identified variances
  • Identified and implemented Program process improvements for Capacity Management, Project Scheduling Standards, Integrated Change Control, Project Status, and Program Reporting
  • Consulted on the use of Program & Project Management best practices and change control techniques
  • Consulted on Portfolio & Program Services - Portfolio Planning and Execution Tracking - Intake and Project Sequencing, Resource Allocation & Forecasting, Executive Reporting/Dashboards, Project Governance (Steering/Change Control)
  • Developed and implemented Program Capacity and Demand model to provide better visibility in current and forecasted resource allocation that support overall Program planning
  • Served as Project Management mentor for Project Managers
  • Directed and negotiated with Infrastructure Division on Payment Application Release Infrastructure requirements, planning, environment deployments, and implementations

Confidential

Director PMO

Responsibilities:

  • Provided Capital Portfolio, Program, and Project Management Services for two company divisions - Travel and Loyalty
  • Recruited, trained, and mentored my team of Project Managers (11 total) located in 2 geographical locations to ensure ongoing compliance with PMO Governance and Execution Standards
  • Forecasted and achieved maximum Capitalization rates across Product Project Portfolio
  • Regularly presented to C-Level Executives on Portfolio and/or Individual Program performance
  • Ensured portfolio resource demand is fulfilled and forecasted to support planned project execution
  • Managed a portfolio that typically has 15 to 20 projects running concurrently
  • Delivered large program (25K hours, $1MM) Product Program to support delivery of Client Travel Program for large financial institution under budget and as planned
  • Successfully delivered 2013 Portfolio of Product Projects consisting of 76K hours and a combined budget of $4.9MM with in expected tolerances of +/-10%
  • Successfully delivered 2012 Portfolio of Product Projects consisting of 52K hours and a combined budget of $3.4MM with in expected tolerances of +/-10%

Confidential

Sr. IT Consultant

Responsibilities:

  • Provided onsite IT program/project management consulting services for designated client
  • Managed upgrade and deployment of an enterprise wide Document Management System (Documentum) for an International Legal Firm
  • Managed delivery of a new Financial Reporting System for an Confidential ’s Finance Department
  • Managed the delivery of MS Office 2010 an Confidential

Confidential

Sr. IT Consultant/Practice Lead

Responsibilities:

  • Managed Confidential Collections integration program for a fortune 100 Financial Services Company that delivered:
  • IT Infrastructure to support the creation of a 175 seat Loss Mitigation Call Center
  • IT Infrastructure to support the creation of a full service, 500 seat Confidential Default Collections Call Center
  • Managed and mentored 10 PM consultants supporting Commercial Bank for large client financial institution
  • Managed delivery of a Sales & Relationship Management (Siebel CRM) system that established a common infrastructure and platform for a Commercial Bank client that supports approximately 2000 Commercial Sales and Sales Support users
  • Managed the decommission of a Commercial Wire Transfer application and the customer transfer to a new Wire Transfer platform

Confidential

Sr. IT Consultant

Responsibilities:

  • Formulated and implemented sales tracking and reporting process for steel fabrication company that provided Owner and General Manager greater visibility into actual sales vs. sales goals vs. sales forecast
  • Performed roles of CIO and Program Manager for research, vender negotiation, selection, customization, and implementation of a COTS estimation application for steel fabrication, masonry, and construction companies
  • Program Manager for development and implementation of job costing process and client billing system for construction and masonry companies
  • Developed job P&L forecast system for job bidding process to allow steel fabrication owner to set job margin targets and allow estimators visibility into projected revenue and expenses when formulating bids, as well as, established job expense budgets for job costing when bid is won

Confidential

IT Consulting Account Manager

Responsibilities:

  • Formulated Enterprise Content Management (ECM) strategies and managed ECM system implementation programs for fortune 500 client corporations
  • Directly negotiated and closed $4.0 million in IT professional services engagements in the mid-Atlantic region
  • Provided critical input and played a critical role in the negotiations with clients that resulted in $5 million licenses sales
  • Directed and managed over 30 client projects
  • Devised and implemented new sales and services engagement model resulting in a 20% increase in overall client satisfaction ratings
  • Designed, achieved approval, and implemented a new IT professional services role that filled a void in the company’s professional services offering bridging gaps between client senior management, company sales organization, and company professional services organization
  • Achieved and maintained one of the highest professional services consultant utilization percentages

Confidential

Director, Enterprise Knowledge Management System

Responsibilities:

  • Develop and implement a knowledge management vision and strategy that allowed for the management and accessibility of corporate knowledge throughout the enterprise. Budgeted, staffed and managed a team of business system analysts and project managers to ensure program delivery objectives were met and maintained.
  • Defined, presented, and acquired executive management approval for the establishment of software as the official repository of record for the company
  • Devised and implemented strategy that Increased application usage and drove down the average cost per user
  • Successfully negotiated with application vender a net reduction in support services
  • Redefined application as an enterprise application, transferred ownership to appropriate enterprise IT support group and transferred administrative duties to local user departments, resulting in the elimination of a central HR IT business support function which equated to a significant savings reduction in IT direct costs to Human Resources division
  • Established and implemented a business user governance model which included a centralized application enhancement prioritization process and more efficient allocation of IT resources to ensure continued growth of application usage
  • Drove creation and adoption of application self-service processes for application access
  • Formulated and gained executive management approval for enterprise Knowledge Management strategy which included the adoption a full document life-cycle management process and expand localized workflow capabilities

Sr. Manager

Confidential

Responsibilities:

  • Budgeted, staffed and managed a large team (25 associates) of business system specialists, project managers, and data analysts that ensured business information delivery objectives were met and maintained by various financial reporting/ management systems and data stores.
  • Devised, championed, and executed an information service delivery infrastructure strategy with key business leadership. This resulted in a multi-year financial system infrastructure plan that aligned finance information requirements with supporting finance information systems needs and identified major gaps.
  • Developed and implemented IT organizational strategy and IT business support model for business information delivery that resulted in finance IT departmental consolidation, business support optimization, and clearer departmental accountabilities and role clarity between finance and IT.
  • Directed an IT cost containment initiative that produced clearer finance IT cost transparency and accountability allowing finance business partners great control over allocation and reporting of IT expenditures.
  • Directed the development and implementation of a new IT finance production support organization supporting financial planning and analysis (P/L & cost reporting) and treasury (trust management reporting) for newly deployed systems.
  • Formulated and instituted formal processes and supporting systems for requirements management, test management, and issue management. This provided role clarity, elimination of duplicate work; clear accountabilities and reduction in re-work between internal IT departments (development & production support) and external software venders.

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