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Project Manager/business Analyst Resume

Quincy, MA


A challenging and rewarding Project Management position within an organization where prior experience, personal ability, and a commitment to professionalism would be of value. Position should allow for continued personal and professional growth, commensurate with achievements.


Advanced MS Office Skills: Word, Excel, Access, OneNote, PowerPoint, Project; Visio.

Confidential : Siebel and Salesforce.com

Defect/Issue Tracking: CA, JIRA

Project Tracking: Microsoft Confidential

Reporting: Crystal Reports 2011, Brio; Oracle 11i

Time and Attendance: Tenrox

Wireframing: Balsamiq

Environments: Oracle, SQL Server 2010; .NET and Java Exposure, IBM OS/390, TSO (Legacy), Microsoft Visual Studio 2010


Project Management ~ IT ~ Healthcare ~ SDLC ~ Shared Services~ Operations ~ Financial ~ Budget.


Confidential, Quincy, MA

Project Manager/Business Analyst


  • Managed and assisted Confidential Confidential and directors on IT projects such as UMass data access, virtual gateway (VG 4.0) server application migrations, infrastructure, portal design, database building, training, testing, activation and post deployment activities.
  • Worked closely with the business functional areas, with external customers, and with vendors to define systems/project priorities, scope, approach, resource requirements, timing deliverables and funding for projects such as redetermination events.
  • Developed project schedules and work plans using standard project management tools and methods.
  • Demonstrated strategic thinking and problem solving by using appropriate information to diagnose project problems and identified possible solutions; documented pros and cons of proposed solutions.
  • Managed all aspects of the project including analysis, budgeting, planning, designing, building, testing, training, Go Live coordination, release management, onboarding new users and transition to support.
  • Communicated effectively issues to management and sponsors in a timely manner.
  • Planned and facilitated regular project team meetings involving technical resources, support staff, vendors, and business users; regularly publish minutes and status reports.
  • Managed customer relations by fostering productive and effective relationships with Confidential business users
  • Focused on continues improvements, provides consultancy to teams outside the ACIO Project Management Office
  • Assisted in the prioritization of projects by providing reliable work schedules and time estimates.
  • Identified and shared best practices with team members.
  • Participated in senior staff and Confidential planning meetings as needed.

Confidential, Boston, MA

Project Manager/Business Analyst


  • Managed a procurement project to automate the manual invoicing process
  • Verified the correctness and completeness of data to maintain consistent and accurate documentation
  • Managed the day - to-day activities and provided guidance for the business analyst team
  • Coordinated activities of the project management team with the Director
  • Provided a secondary level of decision making for project issues, scheduling and resource issues
  • Facilitated quick and fair resolution to any project issues
  • Insured proper administrative procedures for the business analyst team was maintained
  • Worked with Director of Applications to further develop and refine department procedures
  • Helped developed the project management tool set and work with the customer service managers to develop the career path ladder for consultants
  • Assisted in the ‘post mortem’ review of all the projects to develop process improvements for project process models
  • Worked with developers coding in Java, VB Net and C#

Confidential, Worcester, MA

Project Manager/Business Systems Analyst


  • Was responsible for the planning, execution and monitoring multiple projects
  • Created and maintained the project plan/schedule for each team member’s project
  • Utilized project management methodologies, systems and tools as defined by Confidential (FCHP)
  • Reviewed and verified project estimates daily via MS Project
  • Managed stakeholder analysis and reported performance to customers on a regular basis
  • Led and facilitated the communication and interaction among the functional representatives
  • Analyzed and provided high-level project scope for impact and feasibility within the defined time/cost constraints
  • Determined appropriate approach to the business analysis effort and defined required outcomes/deliverables specific to the project
  • Controlled project scope changes and prepared job change notices for submittal to clients
  • Managed through conflicts and competing demands

Confidential, Nashua, NH

IT Project/Program Manager


  • Conducted end-to-end project management of software releases for customized insurance software company using Java and .NET technologies
  • Managed web-accessible policy administration projects for the entire policy life cycle, including Rate Access, a modular rating engine that supports automated underwriting and real-time decision support for all P&C lines
  • Developed detailed project plans for each of the releases from the bottom-up
  • Developed and maintained project estimates for each enhancement/project.
  • Led project team of nine (9) and was responsible for completing projects within allotted timeline and budget
  • Managed Tenrox (Time) Online Reporting Tools and responsible for time tracking
  • Provided analytical guidance to project team
  • Recommended and took action to direct the analysis and solutions of problems.
  • Defined project scope and objectives, coordinated activities of the project team, and identified and levelled project resources across multiple project releases
  • Assessed and management project risks including providing detailed mitigation strategies and triggers

Confidential, Portsmouth, NH

Sr. Business Systems Analyst


  • US Property Endorsement Lead for small insurance subsidiary for the UK Property and Combined (Property and Casualty) Platform
  • Authored and maintained functional and technical requirement documents for development and maintenance of web based and mainframe insurance underwriting systems in an Agile environment
  • Drafted publishing documents and UI specs with wireframes
  • Became a policy administration SME in order to ensure that the requirements of the business were aligned with the Policy Administration platform and overall solution that was being deployed
  • Collaborated with project manager, rating analyst and development team to determine project scope to establish timelines for tasks
  • Acted as liaison between UK business unit and Belfast IT staff; elicits input from business users to optimize the web-based functionality for both pre-bind and post-bind stages
  • Triaged MS Team Foundation Server ( Confidential ) defect tracking tickets
  • Conducted functional and integration testing of maintenance and enhancements to web-based underwriting system
  • Drafted test plans and facilitated test plan reviews with template authors and the Business
  • Authored and executed test cases and logs and monitors defects to completion

Confidential, Boston, MA

Sr. Business Systems Analyst


  • Assisted with plan documentation, execution of plan testing, and assists in the coordination of specified planning and scheduling actions with the vendor Omnicell
  • Assembled Planning Documents such as executive summary, meeting minutes and weekly status reports
  • Defined and developed project timeline, project scope and objectives
  • Prepared management and status reports; feasibility and cost benefit analysis (CBA) studies
  • Acted as testing manager during project’s Testing Phase and created interface testing schedule and monitored bug fix resolution
  • Responsible for providing analysis for pharmacy Interfaces and for other IS teams to facilitate development, write, and document programs as needed to assist Pharmacy workflow and efficiency
  • Participated in test plan analysis, strategy, execution and verification of test plans for several vendor-based systems in the analysis and design phases of SDLC
  • Acted as testing manager during project’s Testing Phase and created interface testing schedule and monitored bug fix resolution
  • Worked closely with end-users to define business needs and to develop alternative solutions (automated or manual)
  • Prioritized implementation task lists and scheduled two-week implementation phase and post production activities

Confidential, Southborough, MA

Quality Framework Initiative


  • Developed a multi-worksheet Excel workbook for QFI data collection of ten (10) pilot projects (Waterfall and Agile projects) as a member of an Confidential Quality Team
  • Assisted and coordinated with off-shore data team members to support the data mining operations relevant to creating metrics
  • Met with various EMC2 project leads to promote QFI and to obtain data to be used for mining the core metrics that encompasses all SDLC phases and gates
  • Member of the QFI Operating Committee
  • Member of a small quality group dedicated to promoting quality throughout the project lifecycle
  • Created training material to promote core metrics and material that will provide guidance to the Project managers in completing a quality plan

Confidential, Boston, MA

Sr. Business Analyst/Project Manager


  • Managed the execution of recurring and non-recurring compliance projects as needed.
  • Responsible for creating and tracking budget $10MM budget for all projects within Operations and other departments
  • Monitored the daily compliance of the asset management business with relevant internal policies and procedures.
  • Created a User Provisioning/Identity Management System to track transferred and terminated users including performing the following tasks:
  • Replaced complex Excel spread sheet that tracked users manually with MS Access DB
  • Created reporting tools to accurately trace users who may have been reported more than once
  • Produced a home-grown IDM tool that became a corporately auditable tool used company-wide to restrict access and password protected system yielding a single sign-on to database and generating controls for database usage
  • Successfully incorporated an automatic user provisioning feature that linked the HR database users with the IDM System and either activated or de-activated users based on their status
  • Worked with Legal, Finance and Operations to direct and strategically manage all SOW engagements across the organization
  • Helped to define internal controls for expense and invoice management; also streamlined business requirements documentation for department
  • Responsible for SOX 404 management information internal controls testing which includes change management and documenting test plans and test results

Confidential, Wellesley, MA

Sr. Business Analyst


  • Defined processes, issue identification and tracking for the Siebel Confidential Upgrade Project.
  • Defined business requirements, wrote functional specifications; created and implemented test plans and scripts.
  • Documented state spending reporting rules for the disbursement tracking project.

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