SUMMARY:

• Results - driven and performance-focused IT professional, offering over 18 years of strong experience in successfully implementing more than 20 software projects and over 50 releases.
• Detail-oriented release and program manager; expert at utilizing Agile (Scrum), Waterfall, and hybrid development methodology; as well as with strong quality engineering, and continuous integration & delivery background.
• Certified Scrum Master, certified Scaled Agile Framework (SAFe) Agilist, and noted for effectively leading highly motivated teams and multimillion-dollar projects, ranging from startup to large corporations across various verticals and technology segments.
• Technically proficient; armed with strong command on programming, automation, Salesforce cloud applications and Oracle eBusiness Suite.

TECHNICAL ACUMEN:

Systems: Windows | Mac OS X Lion | iOS | UNIX | Solaris | HP-UX

Operating systems: Code deployment and AppDB | Jenkin | Maven | uDeploy | uRelease | SVN | Perforce

Source control Automation/test tools: WinRunner | Quality Center | GUS | Silk | MSTest | QTP | Selenium | OpenScript | Shell

Script Languages: C | Java | Oracle SQL | MySQL

Oracle E-Business: Suite | AR | AP | GL | HRMS | Quoting | Ordering | Pricing | Marketing

Applications: Online | Trade Management | TeleSales | Sales Online | iStore | Salesforce - Sales and Service Cloud

Other software tools: CodeRunner | Kintana | JIRA | TransIT | ServiceNow | Propel | HP PPM | Chatter | QMS |

Toad: Dreamweaver | Remedy | ClearCase | DB2 | OA Framework

CORE COMPETENCIES:

• Release Management/Engineering
• Quality Assurance/Engineering
• Continuous Integration/Deployment
• Agile Methodology, Scrum Master, SAFe
• Code Deployment
• Salesforce Sales, Service Cloud
• Risk Management, Change Management
• Automation, Process Engineering
• Offshore and Onsite Project/Program Management
• Cross-functional Leadership and Team Building

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

Project/Program Manager

Responsibilities:

• Worked on the implementation of agile methodology and continuous delivery across all IT service projects.
• Oversaw a wide array of duties, such as DevOps release activities; QA; change management; transition activities; and risk management for agile, monthly, and quarterly releases.
• Trained the Development and ERMO teams on continuous integration continuous delivery (CICD) release management and code deployment using release automation tools; AppDB, Maven, Jenkins, uDeploy and uRelease.
• Coordinated with more than 20 product groups, such as Configuration Management, DBA, Infrastructure, Performance teams, in conducting daily code deployment.

Program/Project Manager - QA/Release

Confidential

Responsibilities:

• Administered the planning, monitoring, and control of all critical project activities, which included monitoring the overall progress, issues, risks, lessons learned, and mitigation strategies.
• Fulfillment of role in the preparation of release plan, test strategy, test plan, test scenario review, BRD, FSD review and sign-off, QA execution, virtualization testing for CyberSource, BAT, UAT, and GoLive.
• Partnered with Biz and IT departments on ways to implement credit card payment across the operating unit and various applications.
• Collaborated with cross-functional IT, BIZ, Project Management Office (PMO), and ERMO teams in overseeing project deliverables and milestones for Oracle R12 upgrade.
• Provided expert leadership to the following projects:
• Invoice to cash application for the Payment Card Industry ( Confidential ) project for QA and release tasks − Multiple release cycles for Finance Commerce Transformation (FCT) project for all tracks

QA/Release Project Manager

Confidential

Responsibilities:

• Responsible for coordinating and execution of QA project deliverables for Invoice To Cash (I2C), Procure to Report (P2R) and B2B for Confidential Finance.
• Effectively negotiated contracts, while hiring, training, and supervising onsite and offshore QA teams with approximately 12 to 15 members.
• Initiated the test execution, particularly Functional, Regression, E2E, Period Close, BAT, UAT, FPR, GoLive, and Normalization, reported metrics to upper management and all stakeholders regularly.
• Identified new QA processes, methodology, best practices, QA strategy and plan, templates, release to manufacturing (RTM), boundary impact analysis, change management, root cause analysis, and risk management.
• Successfully led over 15 QA releases for numerous groups; consequently achieving outstanding success and highest quality.
• Earned selection from the management to strategically supervise QA/Release teams on-site and released the product with 100% execution, 100% Pass Rate and ZERO defect.

Confidential, Sunnyvale, CA

Release Manager

Responsibilities:

• Proficiently prepared the swim lane, while configuring and delivering fully integrated sandbox, configuration sandbox, and developer sandbox for Salesforce Sales cloud and Service cloud applications
• As a release scrum master and release manager, resolved cross-functional issues encompassing code deployment, integration, configuration, and production, in close partnership with QA, Change Management, Oracle R12, Siebel, MDM, and IDM/SSO teams.
• Planned and efficiently led multiple product releases with QA, Development, Business, and Integration teams.
• Created release, war room, and change management plans to significantly deploy and support various applications, such as, quoting, configurator, pricing, invoicing, Salesforce, and Siebel sales applications.
• Supported production issue tracking, assignment, resolution and escalation using ServiceNow tool.

Confidential, San Francisco, CA

Lead Quality Engineer

Responsibilities:

• Spearheaded quality engineering efforts in administering three tracks, quote to renewal (Q2R), record to report (R2R), and source to settle (S2S); for Oracle Financials R12 upgrade; also developed (RTM) for the Confidential Group.
• Expertly reviewed and signed-off key business flow, test scenario, and test cases in adherence to user stories, product backlog, and performed acceptance testing for each Sprint release.
• Collaborated with the Development, Release, and Infra teams, scrum master, and product owners for all releases.
• As a QA Scrum Master, championed web-based GUS tools, including Scrumforce, QAforce, and Bugforce, for all scrum, user stories, sprint and test planning, defect tracking, reporting, and metrics management initiatives.