Program Manager Resume

SKILLS:

Effectively create and maintain working relationships with clients as well as coworkers.
Work in a secure and professional environment.
Travel for work often. Travel experience includes domestic travel, as well as trips to the Bahamas, South America, and Europe.
Web Fundamentals, PowerPoint, Access, Outlook, Photoshop, Word, Excel, MS Project, WebEx, SharePoint, Jira, Visio, and multiple proprietary databases.
Hotel restaurant management, safety and sanitation (certificate), promotion and customer service, marketing, advertising, accounting.
Event planning.
Speak conversational Spanish.

EMPLOYMENT HISTORY:

Confidential

Program Manager

Responsibilities:

Provide leadership in the design, planning, budgeting, and implementation of activities related to a contract or program.
Plan, initiate, budget, schedule, and manage activities throughout the contract’s life cycle.
Advise and work with client staff and provide technical and status reports.
Work with internal and external personnel to ensure that activities are completed on time, in line with budget, and to a standard that meets or exceeds the client’s expectations.
Responsible for managing the transition from paper - and-pencil testing to an online computer-adaptive format, where applicable.
Assist with and/or prepare activities related to proposal design development (i.e., writing, editing, and production).
Create and monitor budgets; lead and conduct negotiations with client staff prior to and during project’s life cycle, whether related to budgetary, logistical, or technical issues.
Manage and deploy company resources effectively at various sites as necessary to complete programs.
Lead and facilitate meetings, workshops, and training sessions with clients, staff, committees, and internal stakeholders.
Manage day-to-day client interaction and communicate effectively with clients to identify needs and evaluate alternative business solutions.
Manage the client stakeholders, team members, or contract personnel to design a solution and establish associated project timelines and budgets that allow for the delivery of the most strategic functionality within the project constraints.
Evaluate all key project deliverables as well as final product to ensure traceability of requirements, high quality, and client acceptance.

Confidential

Program Assistant

Responsibilities:

Responsible for planning events, meetings, and travel to Utah.
Provide support to Program Managers in running reports and creating spreadsheets in Excel as well as out of the internal database for various other departments as well as the client.
Serve as the first point of contact with the client for Confidential .
Responsible for capturing meeting minutes during internal meetings as well as meetings with the client.
Establish relationships with employees throughout the company.
Tracked test production of Confidential tests.
Reviewed tests in Client Preview and assisted with Text-to-Speech.
Filled in as interim Program Assistant on the Ohio contract while continuing responsibilities with Utah.

Confidential

Data Technician

Responsibilities:

Responsible for entering test items into, and editing items within, the IABS, IREF, and Pearson databases.
Provide support to Database Supervisor by running ad hoc database reports.
Assist department by coordinating receipt and distribution of job requests.
Outline and document database training procedures in a team setting.
Establish relationships with employees throughout Testing Services.

Confidential

Evening Manager

Responsibilities:

Provide quality customer service on a daily basis.
Professionally resolve issues related to unhappy and/or impatient customers to their satisfaction in an expedient manner.
Educate staff on policies and procedures, and provide direction to customers.
Create schedules to meet the needs of all staff.
Manage inventory, ordering of goods, and budget.

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