SUMMARY:

• Dedicated and dynamic certified project manager and operations professional, with Confidential proven track - record of superior performance. Implemented Process Optimization, Project Management, Program Execution, Financial Management, Operational Architecture, Client Relations, Strategic Planning and Implementation, and Compliance to enhance organizational profitability and growth.
• Proven track-record of effective and strategic planning, executing, and managing projects with values up to $120,000,000 by utilizing and implementing PMBOK, ITIL, Waterfall or Scrum methodologies. Effectively manages technical tasks and deliverables with varying degrees of complexity by evaluated situations, assessed emergent needs, and implemented solutions in Confidential prompt, efficient, and effective manner.
• Ability to anticipate unique technical requirements or potential road-blocks in situations. Continually develops back-up plans to minimize risk and deliver exceptional results; streamlines communication and implementation channels to meet and exceed client and organizational needs.
• Consistently demonstrates outstanding service and professionalism and devotes every effort to achieve the best results. Effectively manages engineers employing personal motivation and productivity while improving their overall skill set and productivity.
• Consistently assesses true needs and expectations, while building lasting business relationships. Grows and deepens strategic partnerships to achieve mutually beneficial outcomes and profitability.

EXPERIENCE:

Confidential, Leesburg, Virginia

Project Manager

Responsibilities:

• Received 100% success in the 2016 Quality Assurance Surveillance Plan (QASP) for Confidential ’s largest ServMart store deployment.
• Successfully managed Confidential $4,000,000 project to deploy twenty-two technical Confidential ServMart stores and four large enhancements over the fiscal year.
• Successfully facilitating Confidential team of ten engineers in capturing and refinement of site requirements, technical approach, implementation strategy, schedules, data migration plans, system security plans, imagine physical or virtual servers, software configuration, developing designing solutions, creating the development needs, testing and delivery of nChannel Point of Sale (POS) and Store Portal for the ServMart store.
• Project Management support for the nChannel POS and Store Portal; this is Confidential multi-channel platform using ASPdotnet Store Front, Microsoft Windows Server 2008 R2, Microsoft SQL 2008 R2, XSLT Version 2.0, Internet Information Services (IIS), Microsoft RMS Version 2.0 Service Pack 4, nChannel Enterprise Customer Manager (ECM) Version 2.6 and nChannel Enterprise Item Manager (EIM) Version 2.6.
• Implement PMBOK, Waterfall and Scrum methodologies and approach for technical enhancements to the GECO POS System; capturing Requirements, Design, Development, Testing, and Deploying to multiple environments.
• Provides key briefings and reports to Confidential on Confidential weekly basis of project planning, project execution, project risk and mitigation plans, and project implementation.

Confidential, Haymarket, Virginia

Director of Programs

Responsibilities:

• System Engineering and Technical Assistance ( Confidential ) supporting technical programs and contracts activities with government and prime customers, including: implementing and managing PMBOK, ITIL or Scrum methodologies, IT Contract Compliance, Internal Program Reviews (IPR), Quarterly Program Reviews (QPR), System Engineering, Cloud Computing, Architecture Designs and Solutions, Development needs, Testing, Applications, Logistics, and Staffing.
• The Confidential Enterprise Service Desk project had Confidential value of $120,000,000 to develop the Business Case Analysis and Integration utilizing Remedy and CA requirements.
• Active Directory Consolidation project had Confidential value of $3,000,000 to support the Acquisitions and Business Case Analysis to move the Confidential to Confidential global Active Directory utilizing Microsoft technology.
• Confidential $30,000,000 project to migrate 1,400,000 users and consolidated of the Confidential exchange servers and Confidential Knowledge Online (AKO) into Confidential single enterprise exchange solution with DISA.
• South West Asia (SWA) remediation of Confidential Data Center and Virtualization Architecture project valued at $10,000,000 using Cisco, NetApp, Dell and VMware.
• Management Confidential large IDIQ projects valued between $500,000 to $3,000,000 for each task supporting Confidential Server Operations, Engineering, and Governance in support of CIO console with OSD and Tier 1 / Tier 2 Service Desk and Desk Top support utilizing VMware, HP, IBM, Juniper, Cisco, Remedy and Microsoft Desk Top Environments.
• Joint Consolidation Server Room ( Confidential ) project valued at $4,000,000 utilizing IBM Platforms, Confidential and Inside Platform Design, Infrastructure and Storage.
• United State Confidential Reserve Center ( Confidential ) Desk Top project valued at $3,000,000 to support seven locations.
• Confidential SharePoint and VMware project valued at $3,000,000.
• Project Management project valued at $6,000,000 to develop the architecture for the Common Operating Environment, Data Center Computing Environment and Confidential Cloud Manager for the Confidential Cloud Platform Strategies.

Director of Operations

Confidential

Responsibilities:

• Administered executive level strategic oversight and guidance for company-wide operations, projects and programs, weekly internal Profit and Loss forecasts, monthly customer financial burn rate reports, internal reviews, and identified, developed and executed GAPS Plans and strategies to improve future business opportunities.
• Developed, executed and maintained operational architecture and best practices by providing Confidential healthy balance of efficiencies through processes between departments, partners, and customers.
• Led optimization of recruiting and talent management, sales through delivery process, and deployment strategies for technical requirements throughout Confidential and Confidential including Kuwait, Bahrain, Iraq, Qatar, Afghanistan, Republic of Korea, Germany, PAC Region and SWA Region.
• Provided executive order to redefine IT Infrastructure and made recommendations regarding IT migration for internal email, office phones, cell phones, storage, SharePoint and instant messaging; plan was executed successfully realizing Confidential cost savings of 50% and utilizing MS365.

Confidential, Newington, Connecticut

Operations Executive

Responsibilities:

• Planned and executed business strategies at the executive level, directing all aspects of operations and efforts for 300 home health care professionals.
• Developed policies and procedures to improve account receivables, customer relations, and sales activities. Successfully decreased Account Receivables by $500,000 per year and increased overall all sales from $6,000,000 per year to $8,000,000 per year.
• Managed and trained internal staff to work directly with external staff on increasing overall productivity.

Confidential, Newington, Connecticut

Business Owner / Broker

Responsibilities:

• Directed real estate and mortgage professionals at three locations, with full P&L responsibility, Marketing, and staff management.
• Developed and executed strategic marketing and client-relation activities.
• Created and implemented tools and training materials for staff to ensure achievement of sales goals.
• Was responsible for all client relations and sales activities to enhance market share.
• Developed solutions and provided guidance to clients and sales professionals on real estate and financial transactions.
• Negotiated and successfully sold the business to William Ravis Real Estate.

Confidential, Hartford, Connecticut

Director of Annuity Sales

Responsibilities:

• Effectively increased overall sales by 120% annually.
• Directed 24 national wholesalers on strategically increasing market share.
• Developed training programs and coached team on effective staff management and innovative sales skills.
• Recognized for continuously increasing sales quarter-over-quarter.

Confidential, Hartford, Connecticut

National Sales Desk Manager

Responsibilities:

• Received an offer as Director of Annuity Sales due to reputation and successes as Confidential National Sales Desk Manager at Confidential .
• Managed, coached, and trained 26 national wholesalers in improving sales and understanding how to develop solid relationships.
• Recognized for continuously increasing sales quarter-over-quarter. Increased investment sales from $62,000,000 annually to $132,000,000 annually within the first year.