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SUMMARY:

• Diverse background and experience in Production Support, Product Analysis, Product Management, Technical IT HW/SW Program Management with Global Customer Relationship and Personnel Management.
• 16+years of experience in Aerospace, Finance, Clinical, Telecommunications & Broadcasting and Utility organizations with an extensive background in managing/leading Enterprise and multi departmental programs and products. Budgeting, planning, analysis and monitoring ensuring financial targets and business objectives are met.
• Software Development Life Cycle (SDLC) and Product Development Life Cycle (PDLC) in both Agile and Waterfall environments for Applications, Integration, System Development, Operations, QA, Deployment, Post Deployment, New Products and Trial Markets.
• Demonstrated ability to proficiently manage employees and work in a highly complex operational environment while able to maintain competence in emerging technology.

EXPERTISE:

Production Outage Management - Technical Program Management (Hardware & Software) Incident & Problem Manager - Automated System Monitoring Product Analyst - Global Relationship Management Sr. Business Analyst - Feasibility assessments Change & Release Management - Capacity Management & Gap Analysis Device Program Management - Personnel/Leadership Management 10+ team members Procurement - Perusing Programming Certification Sr. IT Technical Writer - Behavioral Science Psychology Legal; Vendor assessments, SOW’s, MSA’s and offshore onboarding and equipment exports Multiplatform & Cross Functional Teams Web Development Media/Modeling & Communications Certificate

TECHNICAL SKILLS:

Applications/Software: Activation and Provisioning (AMDOCS and CSG), Clarity, Confluence/JIRA, Documentum, Doors, Einstein, HP Quality Center, iRTC, MS Project /Project Server, entry level Java knowledge, LDAP/build tools, Cloud, MS Office, Nexidia, Niagos, OBIE, Op5, entry level Oracle knowledge, RoboHelp, Mercury, Rally, Remedy, SAP Software, SQL knowledge, Salesforce, SharePoint, Site Scope, Splunk, Spectrum, Subversion, Scout, Tier Disposition Tools, Twiki, UCM, Watchtower, Witness, Cabling and data transmission types, network and telecommunications devices and services, and Web-based intranet and extranet Web technologies, network components, VPN and wireless technologies. HR management tools.

PROFESSIONAL EXPERIENCE:

Confidential

Program Management Lead

Responsibilities:

• Assist with managing new feature development resulting in RDK powered devices and the launch of new products for Confidential to develop/deploy new and innovative technologies, applications and features by:
• Removing all blockers/impediments daily for CPC’s team of 60 developers & Architects to increase team productivity, driving Architecture defining and resolving defect resolution with daily scrum calls and drive CPC escalations from Server, Device, Product and Production Support teams. Onboarding and Vendor access (Onshore & Offshore).
• Manage all nationwide and International CPE & CPC equipment shipments for software & hardware teams.
• CPC Performance Metrics Reporting
• Legal - assist legal with processing vendor assessments, SOW’s, MSA’s, offshore onboarding and equipment exports.
• Procurement - Drove rigorous and complex technical business reevaluations for new and next generation devices through vendor selection, certification and implementation
• Program Manage the End to End Program life-cycle from Proof of concept, Design, Development, Continuous integration, QA, Certifications, Staging, Production, Deployment and Trial markets. Agile & Scrum
• Mentor and Train new Program Managers on RDK powered devices, software and CPE/CPC processes.
• Team Manager successor/Personnel Management

Confidential

Product Analyst

Responsibilities:

• Competitive Product Analysis, identified and assisted with implementing key program improvements, feasibility assessments, capability gap analysis and functional requirements for X1 Platform and Confidential product lines. Contributed to product vision and service level changes that impacted customers. X1 field trial analysis to improve customer experience.

Technology Manager/Program Management

Confidential

Responsibilities:

• Clarified and communicated project objectives and program success criteria.
• Established and maintained processes to manage scope.
• Coordinated cross functional areas to secure buy-in to deliver the defined end-to-end customer experience
• Developed customer specific business plans, financial review and analysis, current and future program details, resource requirements, product functional requirements, forecasting and operational reviews.

Confidential

Production Support Control Lead/Incident Manager

Responsibilities:

• Assisted Sr Management with leading the X1 Platform Production Support Incident Managers, Confidential ’s offshore incident management and monitoring teams with driving incident fixes, patch releases, VIP incidents, war rooms, problem management AAR’s and live market trials.
• Governed end-user adherence to the incident and problem management process
• Implemented processes to streamline Incident Management for X1 Platform and Cloud DVR space resulting in improving the customer experience
• Assisted release management team with change management, release activities and program managers with scope changes, milestones, planning for patch pushes, continuous integration, firmware upgrades and new releases.
• Triaged and debugged issues reported during test cycles, live market trials and deployment.
• Assisted Business Operations with improving processes and procedures ensuring the departments SLA’s were coherent with company policies as well as ensured the ability for growth potential with these changes.

Confidential

Technical Project Manager

Responsibilities:

• Program Management, Device Management, Change and Release Management for end to end lifecycle for Backend Services, Billing, Provisioning, SIK and Legacy deployed devices.
• Production Support for Tier 2&3. Director’s liaison and assisted with Tier 2&3 Outage Management (Outage Management Certified)
• Personnel Management assistance for Directors reports and contractors
• Technical Writing - User Manuals, Runbooks, M&P’s, Requirements, SLA’s, SOW’s and MSA’s.