SUMMARY

EXPERIENCE :

Project Manager, Confidential,
February 2008-current, New York, N.Y/Washington, D.C.

Served as on-demand technical project manager for ABC News. Provided remote video/audio/data services via satellite networks, switched digital services and fiber optics. Coordinate with producers to define requirements. Prepared functional specification and hired qualified vendors. Coordinated with other technical experts and senior producers on ABC News staff to provide flawless remote news feeds for this major television network. Develop and execute test and acceptance plans and communicate the results to senior technical management. Coordinated with ABCNews.com to provide Web content, including written news reports and video feeds.

Senior Business Analyst/Project Manager, Confidential,
May 2006-January 2008, New York, N.Y/Washington, D.C.

Gathered customer business requirements for enterprise-wide business e-commerce applications and translates into technical functional requirement documents using Software Development Lifecycle methodology. Work closely with client to assure requirements were fully captured via requirements documentation. Served as intermediary between C level project sponsors and technical teams.

Client e-commerce engagements included construction of Intranet and Extranet for Circuit City to link vendors with Circuit City; revamped CompUSA’s Internet site to reduce shopping cart abandonment and increase completed transaction ratio; implementation of secure Extranet between GE Aerospace and FAA’s Aircraft Certification offices to reduce approval processes of aircraft parts and data systems.

Work closely with senior-level clients to determine their business needs and to provide technical solutions using JAD methodology.

Brief C level executives on progress and provide timely and detailed status reports. Act as business requirements advocate for client and as technical leader with technical staff. Translated these enterprise-wide business requirements by developing detailed written functional requirements for technical team members.

Developed complex test and acceptance plans, and served as test lead during project acceptance process using Software Development Lifecycle (SDLC) methodology.

Provide enterprise-wide Web site evaluations, requirements analysis/requirements documentation through group interviews and listening sessions.

Designed customer-friendly navigational structures/user interfaces for Internet, Intranet and Extranet Web portals and supported these structures and interfaces though SDLC project lifecycle.

Transitioned business processes from expensive paper and telephone based processes with Web-enabled processes. Introduced Web 2.0 features and functionalities to extend and expand customer experience and satisfaction. Prepared extensive training documentation and led the training process in most large projects.

Crafted site content aimed at specific site visitors; maintained and wrote top level page content in “plain English” for most clients.

Decreased operating costs through re-architecting business processes.

Senior Internet/Intranet Project Manager, Confidential,
August 2000-April 2006 Washington, D.C.

Lead the implementation of dynamic, data-rich enterprise-wide business applications for the main Internet/Intranet/Extranet portals of the FAA using Agile practices. Focus was on requirements gathering and requirements documentation.

Briefed Cabinet and sub-cabinet level officials on program status, and served as direct liaison between executives and program managers.

Integrated internal enterprise databases for public-facing applications, including air traffic delays, weather-related information, pilot records and aircraft registration records. Wrote requirements documents, functional requirements, statement of works and comprehensive test and acceptance plans for these highly complex major programs. Used Joint Application Development (JAD) processes to accelerate concurrence on user interfaces/usability. Led interviews with customers to assure usability was of high quality.

Built new Web-enabled Notice to Airmen (NOTAM) processes for pilots, reducing time-to-flight and reducing processing time by 80%. Prepared requirement analysis, business case development, RFPs and Statements of Work. Constructed acceptance test criteria and acceptance test plan. Led the two year development and migration to the Web, and provided user training for this transactional system.

Develop agency-wide quality improvement programs; develop Web performance and quality standards for twenty-two agency Web portals, including comprehensive Web analysis testing, Web metrics analysis and site surveys using customer surveys and heuristics/quality assessment testing via customer input.

Direct teams of government and contract technical staff in the construction of Web-enabled systems and sites; prepare requirements documents, RFPs, and Statements of Work to competitively secure hardware, software and contractor support. Liaison between government and private sector stakeholders (airlines, unions, passengers and manufacturers). Serve as Contracting Officer’s Technical Representative (COTR) for multi-million dollar acquisitions; oversee contractor performance over entire program lifecycle.

Webmaster, Confidential,
February 1998-April 2000, Washington, D.C.

Develop and maintain the agency’s Internet and intranet sites. Led technical teams and directed design look and feel. Construct navigational systems, search facilities and document repositories based on business requirements. Conduct usability surveys and interviews. Implement agency-wide content management system, taxonomy and negotiate Web technical standards.

Transformed over 170,000 Web pages to Section 508 compliancy.

Served as technical advisor to White House working group on 508 implementation across all federal executive agencies.

Consolidated Web servers from twenty-two locations to three, saving $2.2 million per year. Managed internet access points and coordinated with common carriers for networking facilities. Manage contractor staff for operating, updating, maintaining, and evolving site. Provide contract oversight and auditing as Contract Officer\'s Technical Representative.

Wrote operating policies, operating manuals. Trained over 140 Web contributors in proper operation of content management systems, and provided refreshed training over the full system lifecycle.

Professional Training:

o FAA Human Factors Laboratory: Heuristics, Usability, and Information Architecture (subject matter expert level) certification program.
o U.S. Department of Agriculture Graduate School: Section 508 training.
o Federal Aviation Administration Project Manager certification program (FAA
Center for Management Development).
o National Defense University:
- Contracting Officers Technical Representative (COTR) manager certification.
program.
- Software Development Lifecycle Methodologies for Project Managers.

Software proficiency:

Web Analytics: Webtrends Analytics, Google Analytics, Omniture, Piwik.
Data Mapping: Astera Enterprise, MS Visual Studio, Smart Draw VP, Visio.
Project Management: MS Project, Word, Excel, PowerPoint
Content Management: Documentum, Ektron.
Relational Databases: Oracle, SQL
E-Commerce: Volusion,, Big Commerce, Magneto
Web Design: Dreamweaver, Illustrator, Photoshop, Fireworks, After Effects, InDesign
Core Web: HTML, CSS, XML, JavaScript.
Satellite: Ku-band, C-band (both fixed and mobile)