PROFESSIONAL EXPERIENCE:

Confidential, Sunrise, FL

IT Project Manager, PMO

• Responsible for the implementation and support of tablet solutions for electronic documentation of anesthesia care within hospitals and ambulatory surgery centers where Sheridan services are provided
• Manage all expenses associated with anesthesia information management system’s (AIMS) $1.3 million project budget
• Collaborate with project teams consisting of business analysts, technical analysts, administrators, clinicians, system trainers, and product vendors to define requirements and ensure timely task completion from inception through go - live
• Assist with training of physicians, nurse anesthetists, and nursing staff during rollout of anesthesia tablet solutions
• Work with technical resources to establish inbound/outbound HL7 integration for anesthesia tablets, streamlining clinical documentation and reporting processes
• Create and maintain project documentation to include business case, budget, project charter, statement of work, resource checklist, capital expense report, risk registry, project plan, issues/resolution list, and lessons learned
• Assist PMO Vice President with interviewing and onboarding of new project managers
• Routinely report project progress, wins/challenges, and variance to senior leadership and other stakeholders
• Responsible for initiating and addressing project escalation to overcome obstacles to implementation

Confidential, Deerfield Beach, FL

Senior Manager, Implementations

• Responsible for supervising a team of project managers to ensure compliance / revenue cycle management systems are successfully implemented for healthcare organizations participating in the 340B federal drug discount program
• Plan implementation processes, timelines, and risk management strategies with direct reports, technical staff, and clients to complete projects on time, within scope, and within budget
• Work with Sentry’s IT security, compliance, and client teams to ensure business association, confidentiality, and contractual agreements as well as HIPAA guidelines are strictly adhered to from project inception through go-live
• Serve as mentor/coach to provide education and training related to the implementation of 340B systems using waterfall and agile/scrum project methodologies
• Complete employee performance evaluations, assist with onboarding of new employees, and ensure direct reports are in compliance with annual information security and protected health information (PHI) requirements
• Work with sales and legal teams in the transition of projects due for implementation to ensure resource assignments and stakeholder engagement take place in a timely manner
• Meet with department heads, senior leadership, and the PMO routinely to provide status reports on regional activity, address challenges, opportunities for improvement, and client go-lives/success stories
• Serve as the primary management escalation contact for addressing challenges that arise among project teams, responsible for identifying and implementing strategies that allow for continued progress among projects

Regional Project Manager & Implementation Specialist

• Work as part of Sentry’s Implementation team to build 340B compliance and revenue cycle management systems for hospitals and pharmacies across the U.S.
• Responsible for overseeing stakeholder engagement, defining project requirements, creating scope and data map documentation, analyzing data, leading technical calls, and managing expectations throughout the project life cycle
• Manage virtual teams consisting of project managers, technical resources, healthcare personnel, and senior level administrators to communicate and complete project requirements in a timely manner
• Work with clients and their respective pharmaceutical wholesalers to establish secure transmission of drug purchase data, pricing files, and invoices via electronic data interchange
• Collaborate with health information system (HIS) and EMR vendors such as Epic, Meditech, NextGen, McKesson, and Cerner to extract and review patient data, healthcare provider data, drug utilization, charge master, and billing data to include EDI 837I/P, HCFA 1500, and UB04 claim formats
• Complete unit testing and validation of client data to verify conformity to required system specifications
• Responsible for integrating, analyzing, and supporting real-time HL7 interfaces that include drug charges (i.e. Pyxis, AcuDose, and Omnicell medication dispensaries) as well as admission, discharge, and transfer (ADT) feeds
• Create HL7 listeners/ports, SFTP/FTP data directories, and work with clients to test network connectivity for delivery of data in a routine and secure manner
• Assist networking resources with creation and maintenance of site-to-site virtual private network (VPN) tunnels
• Work with Sentry’s sales and legal teams to ensure contractual obligations are met by relevant parties as specified in technical service agreements and contract amendments
• Work with Sentry’s quality assurance and support teams to ensure a smooth transition of clients from the implementation phase to post-live customer support following project completion
• Serve as a liaison between clients and Sentry’s executive team to facilitate escalations, address technical issues, and assist healthcare institutions with 340B program compliance

Confidential, Miami, FL

IT Project Manager / Business Technology Consultant

• Work as a project manager/consultant for the Information Technology department’s Clinical Business Systems team
• Plan and complete the implementation of scheduling and clinical software systems to streamline processes, reduce operating costs, maximize efficiency, and improve employee productivity throughout the organization
• Responsible for managing upgrades, onsite/remote deployment of applications, roll-out of system patches, enhancements, and minimizing downtime associated with supported systems
• Work with cross-functional teams that include business analysts, database administrators, systems engineers, clinical staff, product vendors, change management, and the PMO to provide around-the-clock support for 3,000 end users
• Manage virtual teams in a matrix environment and conduct routine meetings/status calls to ensure stakeholders are informed about project requirements, future changes, and/or anticipated downtime among supported systems
• Conduct training and provide educational in-services to clients within 6 hospitals and 2 corporate centers
• Responsible for training and mentoring coworkers in the areas of project management and technical support
• Create and maintain technical documentation for supported systems implemented within client sites
• Provide ongoing consulting to clients regarding process improvement, system configuration, and maintenance
• Maintain system interfaces to ensure continuous data transfer between the enterprise scheduling and payroll systems

Confidential, Boca Raton, FL

Resource Coordinator

• Served as budget owner for the emergency and cardiovascular services departments, monitoring fiscal compliance for 7 cost centers and completing financial variance reports when necessary
• Performed retrospective analysis of productivity reports to pinpoint discrepancies in departmental staffing, reporting results to directors biweekly
• Completed payroll and monitored the attendance of 200 employees using Kronos/ANSOS software
• Assisted with staffing and scheduling for the cardiovascular services department on a continuous basis
• Worked closely with the materials management department to maintain supply/inventory levels for emergency and cardiovascular services, purchasing supplies as needed
• Served as human resources department liaison to maintain staffing requirements, licensure, and certifications for emergency, cardiovascular, and inpatient transportation departments
• Collected and analyzed patient rounding clinical data for 9 cost centers as part of the hospital’s continuous quality improvement initiative, reporting results to department directors on a quarterly basis
• Assisted with training and orientation of newly hired Resource Coordinators and Staffing Associates
• Provided supplemental coverage for the hospital’s Resource and Staffing Coordinators as needed

Confidential, Winter Park, FL

Certified Pharmacy Technician

• Assisted in entering, filling, and distributing more than 600 prescriptions daily
• Completed the billing of private and public insurance companies for customers’ prescription claims
• Assisted in monitoring the pharmacy’s medication inventory, ordering supplies when needed
• Performed cash register and customer service duties

TECHNICAL SKILLS:

• Waterfall and Agile/Scrum project management, program management
• Management of virtual project teams, direct reports, customer/vendor relations management
• Help desk/Technical support
• Systems and data integrations
• System implementation and administration / Systems and unit integration testing (SIT/UIT)
• Extensive experience providing training/continuing education to others
• Extensive experience with technical writing, creating and maintaining project documentation/end-user manuals
• Perform well both independently and in team environments
• Dependable with an excellent work ethic, strong interpersonal, presentation, communication, and research skills
• Proficient use of Microsoft Office, Kronos Workforce, ANSOS, Salesforce, Confluence, Jira, and WebEx software