SUMMARY:

As Program Manager / Senior Project Manager I’ve successfully guided and directed highly visible complex infrastructure projects. My extensive experience in business development, customer relationship, and program management, implementation, risk mitigation, and fiscal management have allowed me to successfully evaluate organizational effectiveness and provide management with resources to monitor and measure performance. My goal is to provide creative solutions, and ensure effective communication among executive management, customers, and internal clients for optimal and timely execution of projects.

PROFESSIONAL SUMMARY:

Confidential, New York

Owner/Program Manager

Responsibilities:

• Point of Contact/Client facing Project Manager driving customer relationships, maximizing customer satisfaction, and profitability
• Full service mobility applications systems solutions implementations, data migration, and product deployment
• Project Management and Business development infrastructure consulting with IT
• Manage the procurement and price negotiations; purchase order creation; order tracking and management; and price dispute resolutions. Research Confidential equipment and identify quality goods and services at an acceptable price that meet an organization's needs
• Defined and created project schedules and set milestones using MS Project, provided updates, as well as measured and monitored performance, and risks
• Created C - level management PPT presentations which included pivot tables, graphs, and charts utilizing MS Suite
• Managed the communications with stakeholders in order to facilitate the requirements of the project plan, and completed UAT
• Reviewed all activities to ensure projects are executed in accordance with the scope, schedule, and within budget
• Ensured initiatives and upgrades were non-disruptive to the existing infrastructure and business operations
• Identified organizational SWOT and successfully implemented change management processes and procedures
• Focused on system monitoring and supporting all business systems as part of the ITOC, a high-level response group. POC and liaison to managers, and directors in all IT functional departments
• Establish cross-functional support to ensure new technology executed according to the current support model
• Successfully managed and coordinated resources within cross functional disciplines
• Mentoring/Training Project Management Professional candidates for PMP and CAPM certification exams utilizing the PMBOK

Confidential, New York

Sr. Project Manager

Responsibilities:

• Directed the strategic/planning function of projects to ensure the timely and cost effective completion of all work performed utilizing cross functional integration and multiple disciplines
• Managed CMS software development and communication of project activities, software design reviews, and provided project planning
• Created and monitored open issues list to enable stakeholders greater understanding of critical aspects of projects, and completed UAT
• Directed engineering efforts to ensure scheduled delivery of software applications utilizing tools such as MS Project Gantt charts
• Managed the parallel execution of activities within an Agile methodology SDLC, driving projects to successful completion
• Managed multiple projects and responsible for the projects business financials (i.e. P/L)
• Managed process engineering/re-engineering and deployment, and project management life cycles related to implementing new re- engineered projects
• Managed multiple .Net S/W development releases utilizing Agile SDLC methodology

Confidential, New York, New York

Infrastructure Program Manager

Responsibilities:

• Successfully managed large complex provisioning projects including data migration, network systems integration, deployments, systems migrations and the IT service delivery solutions that become a critical component of the organization's success
• Created specifications, procedures, requirements consolidation, and drawings utilizing Microsoft Visio, for various disciplines within the organization for various projects (i.e. Confidential, and NJ Transit)
• Manage the procurement and price negotiations; purchase order creation; order tracking and management; and price dispute resolutions. Research Confidential equipment to identify quality goods and services at an acceptable price that meet the organization's needs
• Managed cross functional teams, provide project leadership, and accountability for the project team's overall performance
• Directed planning activities, define milestones, reserve resources, coordinate multiple vendors/services providers
• Developed and presented progress updates for C-level management, status update reports for team members and stakeholders
• Created project plans and allocated resources utilizing MS Project
• Directed the project activities, IT Service Management (ITSM), resource scheduling, and contractual compliance
• Managed systems migrations of Networks (WAN, LAN, Wireless, etc.), IPT, Mobility along with other technical shared service areas
• Successfully created ITIL processes and procedures, and MS Project Plans and Gantt charts for successful project completion
• Evaluated, tested, and piloted innovative solutions, successfully migrated, and completed UAT on projects for completion
• Managed risk through identified, assessment and prioritization; Mitigated, monitored and controlled the probability and impact
• Managed systems migrations for data center environments with server, storage, network, and systems management
• Provided quality service level on all deployment requests on both hardware and software issues
• Establish new vendors when exploring potential products, for new engagements and maintained relationships with existing vendors
• Managed multiple IT, enterprise data warehouse projects and their associated book of work from initiation to closure

Confidential, New York

Engineering Program Manager/Sr. Project Manager

Responsibilities:

• Managed the implementation and integration of IT LAN/WLAN Cisco and Confidential infrastructure with Clever Devices Intelligent Vehicle Network (IVN) and Automatic Vehicle Monitoring (AVM™) with a budget over $19Million for Confidential
• Directed the implementation and integration of Capital District Transit Authority ( Confidential ) and Société de transport de Montréal Bus Time interactive mobile application and web site
• Managed communications and relationships with customers, engineering, sales, resellers, and vendors. Prioritize, schedule, and delegate work assignments utilizing various tools (i.e. MS Project, MS Office 365)
• Liaison with the financial team in order to gather and analyze the financial impact of the project, review the technical, functional requirements, and determine if there are any caveats that would impact the scope, budget, and/or schedule
• Monitored the infrastructure and platform installations to ensure the customers applications achieved coherence and economies of scale utilizing MS Project Gantt charts
• Performed IT Audits and completed audit monitoring on multiple projects while achieving UAT and Confidential
• Created specifications, procedures, requirements consolidation, and drawings utilizing Microsoft Visio, for various disciplines within the organization
• Communicated project activities, review, and provided pre-sales project planning along with technical acceptance evaluation, open issues escalation, tracking, and identification
• Directed the data migration and integration of Confidential (HP, Cisco, and Nortel Systems) solutions and supported the timely execution of assigned programs. Meet cost targets and other business related development requirements
• Created project plans, processes, and procedures, directed implementation, validated, and verified project deliverables in order to successfully meet business objectives, and project requirements
• Managed multiple .Net S/W releases and development with C/C++, C#, Visual Basic, VB.NET, and SQL utilizing Agile SDLC methodology, and collaborated with teams using confluence tools and JIRA
• Successfully managed the tracking of engineering releases and open issues anomalies with hardware, software, networking, and other IT-related issues with JIRA

Confidential, Morrisville, North Carolina

Program Manager

Responsibilities:

• Coordinated, organized technical and programmatic reviews with the customer. Worked with engineering and manufacturing teams to prepare material for reviews. Conducted preliminary design reviews, critical design reviews, production readiness reviews, program status reviews, and program management reviews
• Completed UAT on projects as milestone activity for sign off and completion
• Conducted negotiations involving RFP, procurement, and sub-contractors implementation
• Developed and managed project plans utilizing Microsoft Project, which encompassed target milestones and completion dates used to track the progress of multiple projects and tasks to adhere to agree upon schedule
• Configuration/Data Management (CDMB) utilizing industry standard practices while managing contract data requirement lists (CDRL)
• Chaired project meetings, appropriate reviews, coordinate, and track project P/L

Confidential, Holtsville, New York

Project Manager

Responsibilities:

• Directed the transformation, integration and implementation of Confidential mobile computing devices, data capture, symbology, Wi-Fi, RTLS, and RFID projects with budgets greater than $5.0 Million
• Chaired periodic cross-functional project meetings with representatives from various development disciplines involved in the project
• Ensured conformity to the design engineering quality management system by the various disciplines assigned to the project domestically and internationally
• Supported RFID developers with integration of RFID equipment and RTLS in Supply Chain Management, focused on the consumer packaging and distribution
• Managed solutions implementation through the complete project life cycle, including; planning, discovery/assessment, documentation, build, test and production phases
• Integrated engineering and applicable cross-functional project plans from manufacturing, purchasing, service, marketing/sales, and distribution into one comprehensive team project plan
• Created and updated detailed MS Project Plans and Gantt charts. Managed and updated task level information on the project schedule - including duration and dependencies from various resources assigned to the project. Distributed clearly written communications to the project team summarizing critical milestones and task level detail
• Supervised multi-functional teams involving members from a wide range of disciplines, including engineering, marketing, sales, manufacturing, quality, IT, education and customer service to assist Critical Accounts
• Compiled the Work Breakdown Structure (WBS) into a project schedule with inputs from the Principle Engineers and various product development disciplines
• Liaison with Sales, Engineering, Purchasing, Manufacturing, Assembly, Quality and Shipping personnel throughout all phases of the program. Managed and implemented corrective action requirements

Systems Support Engineer

Confidential

Responsibilities:

• Supervised Confidential Level II Global Services Call Center systems support engineering team; leading a multi-disciplined team of highly technical professionals for second level support on incoming requests utilizing CRM tools for customers experiencing anomalies with hardware, software, networking, RTLS, RFID, and other IT-related issues
• Provided engineering support on various software/hardware, printers and scanner products within the Global Service Division. Experienced with a number of operating systems such as Pocket PC, Mobile 2003, DOS, Palm, Windows CE, NT, 2000, and XP environments. Program development with C/C++, C#, Visual Basic, VB.NET, SQL
• Interfaced with customers, partner/distribution channels, sales account teams, business units, quality, engineering, management, finance and operations to obtain and disseminate information utilizing Microsoft office suite and Visio
• Responsible for training schedule to allow engineers to be kept up-to-date on solutions, latest technology, application software, procedures and systems integration
• Scheduled resources using ERP to maintain adequate phone support coverage including weekends, evenings and holidays