PROFESSIONAL SUMMARY:

• Senior Project Manager /Program Manager with 15+ years of experience leading Enterprise to Medium projects across multiple organizations: inception to completion of Software Development Life Cycle (SDLC) projects using Waterfall and Iterative methodologies, and familiarity with Agile Framework eCommerce, Customer Relationship Management (CRM), Pre - ordering, Ordering, Provisioning, Fulfillment, Billing, Enterprise Data Warehouse (EDW) projects, which included Operations and Client Services turn-over, and Go-To-Market product launch activities
• RFP, architecture, requirements, feasibility, proof of concept, design, planning, acquisition, integration /migration, performance /load testing, monitoring /alerting notification, security scan, and operational turn-over to production support and client services (SLA, QOS, OLA) towards SDLC project completion

SOFTWARE SKILLS:

MS Windows, MS Project, MS Office (Excel, PowerPoint, Word, Visio and Access), SharePoint, Forte, Clarity, Planview, HP ALM and Remedy.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Project Manager, Lewisville, TX

Responsibilities:

• Vendor Manager contract at Confidential in Lewisville, TX; accountable for vendor code delivery alignment with internal SDLC, Go-to-Market and Business Operations organizations
• Finalized release scheduling of custom software Change Record (CR) delivery ($1.1M)
• Coordinated vendors’ completion of Agile delivery schedule with internal Waterfall Joint Integration Testing (JIT), Operations Testing, Performance Testing (PT), User Acceptance Testing (UAT) and business operations readiness delivery phases

Confidential

Program Manager /Senior Project Manager, Richardson, TX

Responsibilities:

• Consulted as program manager for data conversion of 1.5M Wholesale Telecom records from Confidential (CA, TX and FL) into Confidential systems
• Oversaw Wholesale Telecom Business Requirements, Data Mapping, Development, ETL, System Testing, User Acceptance Testing and Conversion /Deployment
• Led multiple Command Center mock conversions
• Governance of weekly project lead status reports and project control updates
• Managed daily pre-conversion defects to resolution
• Led Wholesale Telecom historical data archive conversion planning

Confidential

Senior Project Manager, Richardson, TX

Responsibilities:

• Project managed to completion enterprise and medium level claim system integrations and SDLC projects across the Pharmaceuticals Benefit Management (PBM) Retail-Systems, Electronic Medical Record (EMR), Pharmaceutical Benefits Management (PBM), Enterprise Data Warehouse (EDW) /Business Intelligence (BI) and Digital organizations using Waterfall and Iterative methodologies
• Successfully delivered 40k hours of enhancement code to production
• Responsible for project sizing /LOE, resourcing, budget (capital /expense), project plans and working session stakeholder meetings
• Weekly /Monthly budget progress status (ETC, EAC and Actual Cost) updates to internal business and IT executives
• Actively participated Account Management stakeholder meetings with business clients and led turn-over activities to operations and Client Services organizations
• Managed defect resolution management during warranty /post release period
• Contributed to fast-path PMO Change Management process, procedures and adaption

Confidential

Senior IT Project Manager, Irving, TX

Responsibilities:

• Directed completion of a 2-year (~$4M per year) Wireline Retail and Small /Medium Business eCommerce and Order Management program
• Program /Project managed daily /weekly SDLC progress for multiple releases with Business and IT stakeholders on sizing estimate /Level of Effort (LOE), delivery Roadmap, Business Requirements, Design, Build, System Integration Testing (SIT), User Acceptance Testing (UAT) and coordinated with Go-To-Market teams towards project completion
• Project Managed Waterfall /Iterative release prioritization planning in alignment with Broadband MACD order activity requirements in relation to: Pre-Order, Order, Provisioning, Fulfillment, Billing, and Customer Service systems functionality
• Managed daily /weekly scope, timeline, change management, risk mitigation, action items, issues list, project documentation and budget audit (burn-rate /carry-over)
• Regularly hosted weekly /monthly project progress check-point meetings with eCommerce and IT stakeholders
• Responsible for software and infrastructure project vendor inspection /performance measurement in relation to SOW and program delivery
• Managed pre-release software, hardware and /or circuit security scans and incident report resolution and documentation
• Guided Business User Acceptance Testing (UAT) to completion
• Guided ETL Data Conversion: 2.6M Retail and Small /Mid-Size Business ( Confidential ) customer records

Confidential

Senior IT Project Manager, Irving, TX

Responsibilities:

• Project Managed Broadband Order Management System (OMS) code delivery of up to 15k code release hours per month
• Regularly hosted weekly /monthly project check-point meetings with Business and senior executive stakeholders
• Managed IT vendor evaluation, selection and delivery management
• Project Controls governance: daily /weekly team meetings, weekly critical path analysis, monthly outlook vs. burn rate reviews with IT finance
• Asset Management: governance of hardware, software and storage including architecture, acquisition, transition, turn-key and operations delivery phases
• Regularly hosted weekly /monthly project progress check-point meetings with Sales Channels and IT stakeholders
• Governance of iterative system testing and UAT efforts for staggered releases
• Managed software defect resolution up to launch completion and post production during warranty period
• SME involvement in PMO process and procedures across IT organizations, formalizing the Software Development Life Cycle (SDLC) delivery approach via FORTE (CRM)

Confidential

Associate Director, Irving, TX

Responsibilities:

• Program managed delivery of Retail ISP /DSL broadband sales channel products and services consisting of up to 25k hours of IT effort per monthly production release
• Managed 23 IT delivery resources of project managers, business analysts, technical writers, system testers and release managers
• Project forecast /scheduling via Business stage gate committee, impact assessment, funding allocation, resource management, planning, architecture, requirements, design, build, SIT, UAT, release management and production turnover
• Hosted weekly collaborative IT executive sessions to provide delivery progress status, change control, risk mitigation, budget analysis and resolution status
• Coordinated monthly and quarterly Business Partner progress status sessions
• Co-managed senior executive quarterly roadmap progress status sessions

Confidential

Project Manager, Consultant, Irving, TX

Responsibilities:

• Contracted to manage IT SDLC delivery of small to medium sized projects related to Confidential Backbone ISP services, Point-of-Presence (POP), Dial-Up, ISDN and DSL Retail connectivity products and services
• Coordinated teaming sessions to determine proposals and resolution steps in solving development and network technical limitations across delivery organizations to exceed client expectations
• Managed integration development projects for non-affiliates product and services
• Communicated weekly release progress read-outs to management on development progress, risk mitigation and issue resolution

Confidential

IT Consultant, Grand Prairie, TX

Responsibilities:

• Contracted to lead completion of due diligence and competitive analysis centered on Data Center preparedness to provide outsourcing services, SLA and QOS management and on-boarding of new clients
• Completed competitive market assessment focused on Enterprise Help Desk, Service Order management, LAN /WAN operations and 24-hour Network Operations Center (NOC) products and services

Confidential

Project Manager, Consultant, Garland, TX

Responsibilities:

• Co-managed pre-sales and RFP /bid responses
• Managed IT Total Cost of Ownership (TCO) consulting engagements via Gartner Group methodology and software
• TCO consulting included: LAN and WAN infrastructure discovery, aggregation and analysis of data, computation, co-authoring of reports, and client presentations