SUMMARY:

• Seasoned professional in IT management with related experience in human resource management, product management, product architecture and development, project management, change management, Agile/Scrum, solutions architecture, infrastructure development, Data Mart/Warehouse and implementations.
• Conducted IT assessments, workshops, developed roadmaps and strategies in an effort to actualize solutions based on a shared vision.

TECHNICAL SKILLS:

Splunk (Big Data), Tableau, SalesForce, SOA, Web Service, ESB, XML, HTML, JavaScript, API, JAVA/J2EE, VB, SQL Server, Oracle, DB/2, UET/Remedy, MS Office, Pivot tables, Visio, HP Quality Center, MS Project, Lotus Notes, SharePoint, UNIX/Linux, TOAD, Netcracker/TOMS, Domino, VMware, Cisco, Avaya, IVR, IaaS, PaaS, SaaS, DMAIC, PMI/PM Training

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Project Manager/Program Manager

Responsibilities:

• Develop Citrix/VDI/VMWare based environments allowing for off - shore development and QA
• Develop build plan for all environments lower and production environments
• Develop the Communications plan to keep management & staff in Prod. Services informed and garner feedback
• Managed development of QA/PRDR environment for Private Cloud development
• Develop DC using VMs, LBs, SANs, Primary (WAN) & Secondary (4G Cell) backup networks to run new Teller Payment app, Fraud app and 80 Web based productivity applications
• SOW development and Vendor management
• Resource tracking, Risk & Mitigation management
• Project plan development and Status reporting
• Scorecard development and coordination with multiple team leads to assess equipment selection
• Develop solutions to aid associated teams with difficult problem resolution
• Develop Production Readiness template

Confidential, Atlanta, GA

Project Manager/Program Manager

Responsibilities:

• For the ELM project, lead Kickoff meeting, developed the project charter, project plan, plan of intent, plan on a page (PoP). Created Test plan, Test strategy, Launch plan and Launch Strategy
• Tracked weekly budgetary spend for resource, hardware, software, monitoring and managed stakeholder expectations
• Prepared all documentation for ELM Portfolio gate, Alignment and Launch gates using the Assured method
• Built big data infrastructure to allow for financial reporting, monitoring, predictive analytics, improved business decision-making, risk analysis and adhoc reporting
• Built big data calculators (pricing & infrastructure) to assess cost and equipment impacts and aid in budget projections. Assessed the following needs, Indexers, HFs, Hot (SAN)/Cold Storage and support
• Utilized Activity Directory (AD) groups to control various levels of access to the ELM and segregate data access
• Used Firewalls to allow for data integration/migration.
• Managed weekly/monthly ELM deliverables and project expectations via technical & mgmt. meetings, JAD sessions and status reports.
• Managed project financials/budget, coordinate deliverables via other PMs, and individual contributors.
• Used Oracle financial reports as well as financial models to track cost and control spend.
• Developed financial projections for initial build and expansion of the platform (hardware, software, monitoring).
• Held weekly Gigabit status meetings to update SA leadership on the progress of the project in 2014.
• Developed overall Gigabit project plan to track the work of SA, BSS and OSS teams in 2014.
• Met GiG project deliverables from an SA perspective in 2014 and Residential Speed Tiers in 2015.
• Conducted Kickoff meeting with RDCs, IT Operation, NOC, PMs, Solutions Design, SMEs and Management.
• Managed teams (PMs, individual contributors) to complete Speed Test infrastructure deployments in 13 RDCs.
• Developed financial models to project purchase of Speed Test equipment (Software, Servers, Switches, LBs, etc.).
• Deployed Servers, software, LBs, Juniper cards and switches to standup of the Speed Test Infrastructure.
• Coordinated with testing teams to confirm functionality of the deployed servers prior to use by customers.
• Expansion of a telemetry monitoring tool to anticipate failures in the HFC network based on NPI. Developed capability to track POIs in the FTTH network needed in providing efficient Gigabit Services.
• Developed financial predictive model to extrapolate savings associated with implementation of new capabilities associated with telemetry monitoring and truck-rolls
• Created BRDs, SRSs and managed project plans; report on project progress for Infrastructure and application dependencies throughout the project lifecycle or specific phases within the SDLC
• SA/PM for a ServiceNow implementation integrated with UET/Remedy.
• Setup ServiceNow/UET integration for the outsource Helpdesk vendor to access, submit and resolve some UET tickets.
• Created estimates from the SA team (UET/Remedy) for work to be done on the ServiceNow project
• Integrated ServiceNow with UET/REMEDY via in-house middleware
• Collaborated with the End-2-End PM and the teams to create UET/ServiceNow field mappings.
• Upgraded Diagnostic/Predictive Telemetry monitoring system based on bugs, new switch requirements, NOC processes and meetings with engineers and management.
• Sunsetted monitoring systems and transfer red their functionality into a home grown monitoring platform
• End-to-End PM for UET/Remedy, managing monthly production deployments
• Developed process to track all releases for UET service for the year by month at a glance
• Collaborated with other PMs, developers and architects to meet the demands of other projects for UET services
• Held Go/No-Go meetings to confirm launch requirements are ready for production
• Managed data enablement activities in the data analysis and data structure design from concept to implementation which involved enterprise architecture, systems/application development, Data Marts/ Warehouse/Db design and integration to meet the communication and data needs of the various systems to be integrated with the middleware to meet the SAAS requirements.
• Led meetings to allow developers, Db designers and vendors to collaborate on data structures to allow legacy data to be used by the SAAS via an in-housed designed middleware.
• Setup standard technical meetings with the Enterprise Data Warehouse team, developers and vendors to review problems and develop solutions.
• Data policies and data definitions were developed to allow live data to be used in the DEV, QA, Staging, and Break/Fix environments. Over 11 systems were integrated such as Oracle Financial, SAP/DQM(data cleansing) and outside systems like Docusign and D&B.
• Used Oracle Golden Gate for integration between the COX IDB and the Netcracker IDB which was transferred to the Netcracker ODB (SAAS) then to an Oracle RDB and used by Cox to do data analytics.
• As part of the IDM strategy, used Activity Directory (AD) groups and digital signatures for SSO access to the SAAS and application to application communication.
• Utilized SharePoint, the company’s document repository engine to manage access and documentation reviews.
• Created/maintained environment schedule to track activities and projects taking place in the Release Test Bed
• Tracked updates to applications and system environments to ensure that changes did not adversely impact the health of the release candidates’ testing.
• Created conceptual architectural diagrams and review with system architect to create logical diagrams.
• Managed the creation and tracking of processes, procedures, and documentation that improved environment stability, availability, maturity, and production parity. Utilized processes, RM, SCM to effectively utilize the environments.
• Created data migration and development integration environments. Collaborated with External vendors such as NetCracker to plan and resolve network/firewall and ICOMS test issues.
• Developed and executed environment strategies and plans for time, cost, scope, HR, procurement, and integration for all components needed to build and integrate Test Beds to support releases and present to management
• Created BRDs, SRSs and managed project plans; report on project progress for Infrastructure and application dependencies within the SDLC.
• Assessed the cost of the HP Confidential and develop budget to purchase the Gold Standard option.
• Upgraded the Confidential to execute infrastructure and application monitoring.
• The Confidential was used to track applications and Infrastructure failures.
• Standard modeling and discovery function was use to identify CIs and develop a more accurate topology.
• Integrated the Confidential functionality with the Remedy system to track incidents, anticipate system stability/health, root cause analysis and aid in asset management.

Confidential, Atlanta, GA

Senior Associate

Responsibilities:

• Deep dived into the operational and technology capabilities of the client to understand the current state using workshops and interviews. Analyzed the IT virtual environment (VMware ESX/ESXi) and it’s utilization in reducing IT cost and created content for the Cloud vision, strategy, roadmap and Word document deliverable to convert the virtual environment into a Private Internal IaaS and PaaS. The roadmap consisted of project documents and estimated project cost to realize the Cloud Strategy.
• Documented among other things, detail operational and technology maturity requirements to create Private Internal Cloud service models and the capability to use external Cloud offerings (IaaS, PaaS, SaaS). Reviewed both hosted and bare-metal virtual servers such as Hyper-V, KVM, VirtualBox and XenServer.
• Analyzed the service delivery of a railroad dispatch system which involved a reliability assessment of the IT infrastructure components. Deep dived into application design, fault tolerance/recovery, data centers, network design, Fiber Optic Policy and implementation, SANs (EMC), replication (SRDF/Dataguard) and database network design using interviews, client provided documentation, research and workshops. Created deliverables such as impact documents, primary root causes analysis; service reliability and service improvement (roadmap) were developed with a focus on identification, prevention and resolution.
• Analyze various service levels provided to the airline industry, Mirror sites and DC capabilities. Held meetings and interviews to understand overall strengths and weaknesses. Created DR document framework to utilize Hot and Warm sites for recovery.

Confidential, Miami, FL

Consultant - PM/Network Consultant

Responsibilities:

• Gather requirements, complete network design, select server and related network devices, priced the hardware to be used to assess overall project cost and test WIFI/LAN/WAN (T1) connectivity.
• Setup the network with Windows, Linux devices and large printers.
• Troubleshoot and resolve network performance issues.

Confidential, Davie, FL

Consultant - Business Process Developer

Responsibilities:

• Developed project plan, define the process needed to work effectively with the insurance companies and local government agency.
• Provided PM, BA, security assessment and data/technology analysis.
• Created process used for business expansion.
• Gather requirements from government, insurance partners, BOI staff and management.
• Wrote papers to detail the technology being used to develop the process and dataflows between BOI and its government and insurance partners and tested and implemented the process.
• Explored various file formats such as HIPAA 834, CSV and others for EDI as well as protocols for file encryption.

Confidential, Davie, FL

Adjunct Professor

Responsibilities:

• Taught Supply Chain Management focusing on topics such as Logistics Networks, Inventory Management & Risk Pooling, ERPs, Strategic Alliances, Procurement & Outsourcing and Revenue Management.
• Developed curriculum which included exams, research papers (Wal-Mart, Dell, etc) and presentations.

Confidential, Miami, FL

IT Director - IT Infrastructure/Software Development

Responsibilities:

• Collaborated with unit mangers, directors, VPs, C-Level staff and vendors on projects that were aligned with the strategic direction of the company. Liaised between Corporate IT and business units to innovate solutions for the departments and partners to develop integrated systems and deploy new offices.
• Migrated from a Lotus Notes platform to an open source environment (JAVA/J2EE, XML), created new systems and modified new Confidential to effectively meet the demands of our partners and the growth of the subsidiaries.
• Implemented the Spring Framework to enhance security, SOA /web services to integrate Confidential, Confidential eCommerce sites, telephony Call Centers, Dbs, and legacy systems and reduced the deployment time of partner E-Business sites using a single code base and UI template
• Enhanced the Enterprise Architecture with a push towards an Enterprise Service Bus (ESB) model using XML Messaging.
• Provided helpdesk support to remote office staff, sales teams and partners.
• Utilized Identity Access Management ( Identity Lifecycle Management, Service Provisioning Orchestration, Group & Role Management, Authentication, Federation and Auditing & Reporting) as part of SSO for internal access and to seamlessly integrate transactions between Bayview and its financial partners.
• Utilized AD/LDAP in our Identity Lifecycle Management to allow our partners and clients to access the Confidential and Confidential services.
• Utilized ITIL guidelines to develop and enhance Problem, Release , Change, Configuration and 2nd tier Incident management.
• Used project management and SDLC in the development of systems, utilizing waterfall and Agile/SCRUM and used test scripts and HP Quality Center (Mercury) to advance QA. Used Six Sigma to improve process efficiencies.
• Hands-on in the creation of solutions from concept to implementation which involved enterprise architecture, systems/application development, Data Marts/ Warehouse/Db design and integration to meet client’s objective and overall strategic goals.
• Managed human resources and developed a cross-functional IT team (PMs, BAs, QAs, developers, BI and operation staff) and network staff. Developed/managed annual IT budgets; mentor, train and hire staff to meet business objectives.
• Completed official staff reviews at end of the year as well as quarterly reviews based on employee commitment to complete specific projects.
• Developed Call Centers in local and remote offices integrated with CRM. Created IVRs and ACDs for various sales initiatives. Developed technology integrating click-to-call, Call Centers and databases to satisfy marketing/sales initiative goals.
• Managed the business intelligence efforts by directing the development of key database applications for Marketing and Sales. Significantly increased overall ETL efficiency by developing the data warehouse/data mart infrastructure to take advantage of BI Tools like Informatica and Business Objects (BO).
• Created policy and procedures that dealt with BCP/DR and SLAs. Also produced training and detail project documentation. Assessed SaaS and enterprise products such as SalesForce.com and SugarCRM for implementation