­­­­­­­­­­­­­­­­­­­TECHNICAL SKILLS:

• Confidential Personal Computers
• Confidential AS/400
• Confidential 3270
• Macintosh
• Confidential RT PC
• Dell Computers
• Confidential Xstation 130
• Gateway/Intel
• BASIC
• VM
• OS/2
• Adobe
• PeopleSoft
• Robohelp
• COBOL
• MVS
• OV/400
• Macromedia
• Microsoft Office 2007
• Microsoft
• Project 2007
• Pl/1
• DOS
• AIX/6000
• Confidential DB2
• SAP
• Lotus Suite
• HP - UNIX
• SGML
• Windows NT
• HTML
• SAP Productivity Pak
• Photoshop
• Rational
• AS/400 CMAS II
• PC LAN
• ImagePlus High Performance Transaction System
• Confidential WorkGroup for OS/400
• AS/400 DMAS
• Check Processing System
• Integrated Information Storage and Retrieval (Health Industry)
• High-Level Application Program Interface

PROFESSIONAL EXPERIENCE:

Confidential

Independent project manager, functional analyst, technical writer

Responsibilities:

• Team leader for organizational change management for Software Development Life Cycle (SDLC).
• Developed Business Process Procedures (BPPs). Project Manager and developer for Sales and Distribution, Controlling, Human Capital Management,
• Project System, and Financial Modules for public and private sector projects.
• Developed SAP test plans, scripts, use cases, and scenarios for configuration.
• Facilitated training workshops for Super Users.
• Managed projects and funding with SAP Project System, SAP Solution Manager, and Microsoft Office Project 2007.
• Developed auditing process and security documentation for client/server systems.
• Conducted information systems auditing for SAP implementations.

SAP project manager, trainer, help desk support, and configuration consultant

Confidential

Responsibilities:

• Analyzed and configured SAP R/3 4.6, 4.7, and 6.0 for implementation. Provided business analysis and user support for Grants Management interfaces and integration points with Funds Management, Controlling, Financial Accounting, Materials Management, Human Capital Management, Travel Management, and Records Management.
• Analyzed Grants Management process flows in Workflow. Configured Grants Management sponsor master data and sponsored classes/programs for setting up, maintaining, and reporting awards for Sponsored Projects in compliance with regulations, institutional policies, and sponsor requirements.
• Developed web - based help text for Project System. Delivered SAP Project System and Human Capital Management classroom training for implementation.
• Provided analysis for help desk issues from customer tickets due to SAP implementation.
• Developed processes and procedures for SAP Level 1 help desk support staff.
• Coordinated Education and Training for SAP Finance, Manufacturing, Project System, Order Management, Aftermarket, and Supply Chain implementations for Honeywell Aerospace. Developed and distributed project communications for Education and Training plans. Conducted role mapping sessions with management for the approval of the assignment of user roles and security authorizations.
• Designed and developed curriculum plans and web-based courses based on SAP end user roles.
• Populated training client environment with training data and tested training exercises for configuration customizations.
• Scheduled training facilities and renovations and coordinated orders and installation for computer software and hardware for training requirements.
• Designed and developed Supply Chain Management, Advanced Planning and Optimization, and Supply Network Planning web-based e-learning courses for SAP America using storyboarding, Info Pak, Macromedia Flash and Macromedia Dream weaver.
• The courses were designed for user roles.

Confidential

Grantor Management Analyst

Responsibilities:

• Analyzed, developed, and mapped SAP Grantee and Grantor Management business requirements for Blueprint sessions and system configurations for the Confidential .
• Tracked project, software design, and configuration issues for resolution using SAP Solution Manager.
• Edited and developed BPP documentation.
• Developed Microsoft Office Electronic Calendar scheduling for SAP training sessions for SAP technical and functional staff.
• Coordinated and scheduled SAP training sessions.

Confidential

SAP Training Course Developer

Responsibilities:

• Coordinated business analysis workshops.
• Met with customers and developed Customer Information Templates for customer requirements.
• Developed business process flows.
• Developed international training curriculum plans and change management processes.
• Designed and developed Education and Training courses for the Project System, Material Management, Fixed Assets, Business Warehouse, Quality Management, and Sales and Distribution SAP modules.
• These courses were delivered to international corporate, financial accounting and internal auditing departments, manufacturing, and Coca-Cola Enterprises clients.
• Developed SAP BPPs. Configured Education and Training server for lesson exercises.
• Tested SAP modules and provided production support.
• Developed training exercises and populated training client environment with training data.
• Courses used for training trainers and classroom delivery for students.

Confidential

Staff Information Developer

Responsibilities:

• Project manager, technical writer, and functional business analyst for SAP Sales and Distribution User’s Guide, on-line helps, and training materials for global Confidential Marketing Customer Relationship Management (CRM) database.
• Provided ISO 9001 audit coordination and documented ISO 90001 procedures for mainframe, PC, mid-range and client/server systems.
• Coordinated JAD customer sessions to develop BPPs. Developed SAP Sales and Distribution business requirements.
• Programmed SQL queries for producing development resource reports.
• Programmed ABAP code modifications.
• Developed test plans, scripts, use cases, and scenarios.
• Tested product enhancements, user procedures, and on-line documentation.
• Project manager and technical writer for client/server manuals, help text, and multi-media tutorials for the Confidential Operating System/2 (OS/2) and the AS/400.
• Tested on-line documentation. ISO 90001 audit coordinator and website developer.
• Technical writer for the Confidential Check Processing Control System Systems Manager Guide, Installation Guide, and Customization Guide.
• Writer for Confidential HPTS help text for the Confidential Operation System/2 (OS/2).
• Tested help text panels.
• Planner for 4700 Finance Computer System hardware documentation.
• Planner for Confidential Personal Computer System hardware documentation.
• Technical writer for Business development coordinator for internal and external information systems consulting and marketing communications.
• Developed marketing communications, public relations, and training documentation.
• Developed customer surveys and customer satisfaction measurements.
• Change and risk management coordinator for projects.
• Project manager for projects for cross-platform software, mainframe environments, Confidential AS/400 Construction Management and Accounting System II (CMAS II), and Confidential AS/400 Distribution Management and Accounting System II (DMAS), and Confidential Oil and Gas Exploration and Production Data Access System.
• Developed documentation library design and implementation strategy.
• Project lead for electronic documentation management software process and procedures.
• Hired, assigned, and oversaw the work of writers and subcontractors.
• Conducted technical edits and evaluations.
• Developed requests for information, requests for proposals, proposals, and contracts.
• Conducted usability testing.
• Managed contracts and writing vendors.
• Managed project budgets that exceeded 2 million dollars.

Associate Information Developer

Confidential

Responsibilities:

• Technical Coordinator/Planner for Confidential Personal Computer telecommunications and LAN software products.
• Managed writing vendors. Developed technical specifications, system design documentation, and system architecture documentation and process flows.
• Developed usability testing plans.
• Wrote and revised the following technical manuals:
• Confidential Programmer’s Guide to the Server-Requester Programming Interface for the Confidential Personal Computer and the Confidential 3270 PC
• Confidential RT PC Guide to Operations
• Confidential 5520 Administrative System manuals
• Confidential 5280 Distributed Data System manuals