SUMMARY:

• I am a multi - faceted senior level Project Manager\QA Manager\Business Analyst with more than 15 years of progressive experience managing projects, gathering requirements and creating use cases as well as test plan strategies.
• I have a successful track record of collaborating with multiple business units, senior management, test teams, end users and vendors, IT, delivery managers, external clients.
• My industry experience includes 4 years at Confidential plus 6 years at Prudential Investments, 2 years at Confidential and many other financial institutions.
• Overall, I have over 18 years of IT experience. The experience was gained progressively by working in the following roles: Systems Analyst, Business Systems Analyst, Business Analyst, Production Support, Test Manager and Project Manager/Release Manager.
• Managed Web based, desktop, mainframe and Infrastructure projects for financial systems, Commercial Mortgage Servicing and Origination, Asset Management, Asset Securitization, CMBS - (Commercial Mortgage Backed Securities and accounts payable/receivable, general ledger projects, Credit Card, Global Reference Data projects from both the business and IT prospective.

TECHNICAL SKILLS:

• Doors
• SharePoint
• Clarity
• MS Project
• MS Visio. MS Power Point
• MS Excel
• MS Word
• MS Access
• Mercury HP Quality Center
• Test Director
• ClearQuest
• ClearCase
• RequisitePro
• Toad/SQL
• Data Mapping
• Process Mapping
• SDLC
• PLC
• Agile
• Waterfall
• RUP
• Lotus Notes
• Rational Rose
• Working knowledge of web services
• XML messaging
• Data files
• Middleware window based applications
• Blaize "business rules
• Web and desk top applications
• Change Management
• Release Management
• JCL
• TCP/IP
• TSO working know from PM /BA perspective of Oracle
• J2EE
• .NET
• Batch jobs
• Web sphere
• Web logic
• Project Central (MS Project Server)

PROFESSIONAL EXPERIENCE:

Confidential, Mt Laurel, NJ

Release Manager/QA Lead

Responsibilities:

• Release Manager for CCC Channel
• Responsible for CCC Channel Projects, Web Projects, eDelivery and Client Deactivations, Customer Experience, Datafeeds, XML, Project Manager for ( Corporate Sales, Regulatory and Compliance, Fulfillment Operations, Finance, HR and Technology), Resource Manager
• SEP12 upgrades
• Windows IE upgrades
• Windows Power Builder upgrades
• New Websites - External and Internal
• Provides supervision and guidance to CCC Channel project teams (onshore and offshore resources)
• Monitors team progress and makes necessary changes to test plans, approach documents and ensure quality assurance standards and production deadlines are met
• Provides estimation of resources, level of effort and schedule
• Allocate and direct resources to accomplish task assigned
• Act as interface between IT Dev, Business, External Clients, Vendor and internal and external testing teams
• Participate in requirement and design review meetings
• Conducts and reviews QA test plans, test approach, scenario, cases and scripts to ensure that the requirement coverage meet quality assurance standards, functional and design documents. Ensures that artifacts are linked to test artifacts.
• Manage relationship with external clients
• Responsible for master release plan and project plans
• Prepare project calendars, communication plans, daily & weekly status reports
• Prepare impact assessment for change controls
• Responsible for Post Implementation Warranty and Lesson’s Learned

Confidential, PARSIPPANY, NJ

Release Manager

Responsibilities:

• Worked with project managers, delivery managers and technical support managers to ensure project alignment with overall release schedule and to ensure that risks/ issues were managed on an ongoing basis.
• Scheduled and facilitated release status meetings, and provide release communications to various stakeholders
• Synched the QA environments with previous releases to ensure they were up to date with production environment
• Lead the planning and deployment of the software release to a live production environment
• Prepared presentation and meeting minutes for senior management Release Management Meetings
• Supported additional Release Management activities as needed
• Managed work intake process

Confidential, New York, NY

Project Manager

Responsibilities:

• Supported the volume of work associated with the content portion of the asset management foundational project. The primary role project management and marketing manager support
• Developed detailed project plan (build-out from high level project plan developed by content work stream lead)
• Provided weekly milestones and daily task list to work stream lead
• Managed submission of deliverables through Cpro and maintain centralized documentation of all comments
• Interface with agency PMO • Established and managed library of drafts and final deliverables on shared drive to ensure version control
• Coordinate necessary meetings between agency and TIAA-CREF
• Managed work intake process
• Pick up overflow of “run the railroad” work for asset management

Confidential, Hopewell, NJ

Project Manager/Program Manager

Responsibilities:

• Coordinate across a program portfolio of 15+ Infrastructure projects ensuring projects are on-schedule, status is reported and where issues are experienced, they are appropriately escalated.
• Coordinates resource management activities & metrics reporting, executive dashboards.
• Coordinates and reports on portfolio progress and accomplishments.
• Communicate and coach process teams on the usage of Project Management Office tools. Identify and qualify project team risks, issues and scope changes and assist in their tracking using PMO tools and defined processes.
• Analyze and generate Initiative status reports via clarity
• Facilitate weekly meetings to review project status, issues, risks, interdependencies and milestones and task progress.
• Ensure project reporting and update timeline is followed by PM and domain leads
• Coordinate and support the finalization of project charters and business requirements, including approvals tracking and reporting
• Responsible for management and maintenance of SharePoint documentation repository management and administrative right delegation, Clarity and Case Manager.
• Manage team milestones and dependencies within and across teams
• Ensure compliant creation and submission of Phase Gate Review required artifacts
• Create reports, presentations and documents leveraging existing project information
• Ability to accurately and concisely summarize meeting discussions and capture action items
• Follow-up and closure of action items
• Managed work intake process

Confidential, Newark, DE

Global Test Manager

Responsibilities:

• Responsible for matrix management of IT and/or Business testers in the analysis of project requirements and risks.
• Responsible for interfacing with 3rd Party Vendors involved in the credit card testing process
• Responsible for hiring Process Manager, Test Co-coordinators, Testers
• Responsible for creating matrix reports
• Managed the Testing Coordinators in the development of application and business-specific testing / validation plans and timelines, as well as supported the development and execution of detailed test scripts ensuring that System Integration Testing (SIT), User Acceptance Testing (UAT), End-to-end (ETE) and Business Process testing were completed in an e
• Developed and managed the strategic and tactical Test Plans.
• Single Point of Contact and Leader for the development and fulfillment of the end-to-end test plan related to the development project.
• Responsible for project level accountability to ensure efficient and effective processes were deployed to support functional, User Acceptance, Regression, End to End, Business Process and performance testers.
• Had Project level accountability for delivery of project information.
• Had Project level accountability for test environment and test data management.
• Worked with the Release Manager, PMO, Executive Management, along with managers/staff in Development, ETT, UAT, Core Business and other areas, to plan, delivered, and track testing progress.
• Created and managed Global Test Strategic Test Plan and Test Run Plan for this Project.
• Managed and communicated testing scope for this project, including post-BSD milestone testing scope and requirement changes.
• Accountable for managing the delivery of code for this project, including the negotiation of any alternate schedules, from the Development team.
• Acted as liaison between Application Development and Third Party Vendors to ensure proactive involvement of Testing/QA staff with software development teams.
• Worked with business management and staff to ensure appropriate, proactive involvement of business team staff with testing of business and technical solutions.
• Accountable for identifying, mitigating and stewarding Testing Risks and Issues for this Project.
• Responsible for end to end testing of how credit cards are processed / information stored / interactions happens with related internal / external service providers, credit card related rules / regulation
• Skill Sets or Knowledge Sets used: Project Management, SDLC, Software Testing, Communication, Leadership, Negotiation, Risk Management
• Managed work intake process

Confidential - Richmond, VA

Business Systems Analyst/Project Manager

Responsibilities:

• Project: Onboard credit card processing onto IT Platform applications, Build Firewalls
• Participated in daily standup and Story walkthrough meetings (standup before team, business stakeholders, compliance, IT to discuss assigned projects, the tasks associated with each story and walkthrough the accomplishments and any road blocks, also advise team of the next steps for each story.
• Led projects from initiation through implementation including planning, analysis, design, development and implementation
• Delivered projects on time and within budget without defects.
• Established project requirements, tasks, priorities and deadlines and project methodology
• Obtained resources
• Coordinated resources, vendor, consultants, across projects
• Ensured projects completed within company guidelines
• Produced and monitored work plans with the purpose of establishing and maintaining clear roles and responsibilities and task
• Generated project reports and scorecards
• Established and maintained relationships with senior members across organization
• Prepared scope document for new projects
• Researched; gather business and system requirements
• Drove preparation of business requirements and lead walkthrough and discovery sessions of existing environment/new environment
• Documented requirements
• Maintained requirement traceability matrix
• Documented workflow processes
• Identified gaps, gaps in current process and future processes
• Prepared use case documents
• Identified impacted Internal/external groups & vendors
• On boarded Stakeholder systems onto IT platform.
• Defined, revised and recommended improvements to business processes or identify solutions to business problems through enhancement or new development opportunities
• Managed Stakeholder Relationship
• Created User documentation
• Collaborated with developers, business to determine and analyze tradeoffs between usability and performance needs
• Prioritized project request and track project progress, etc.
• Facilitated project implementation.
• Prepared project and implementation plans
• Reviewed Team requirements, test estimates and resources

Confidential, Charlotte, NC

Business Analyst

Responsibilities:

• Drove preparation of business requirements and lead walkthrough and discovery sessions of existing environment/new environment
• Documented requirements
• Maintained requirement traceability matrix
• Documented workflow processes
• Mapped business process flows and define how current business processes impact the requirements
• Identified gaps, gaps in current process and future processes
• Prepared use case documents
• Identified impacted Internal/external groups & vendors

Confidential - Richmond, VA

Project Manager

Responsibilities:

• Responsible for determining how credit cards/ Debit Card and OnLine savings plans are processed / information stored / interactions happens with related internal / external service providers and related rules / regulation
• Created stories “projects” in Aglist and task out stories to accomplish underlying objectives quickly for the Integrated Build team for DeCoupled Debit Card Program
• Participated in daily standup and Story walkthrough meetings (standup before team, business stakeholders, compliance, IT to discuss assigned projects, the tasks associated with each story and walkthrough the accomplishments and any road blocks, also advise team of the next steps for each story.
• Scoped out new Project for Credit Card/Auto Debit Savings Program/Debt Card Program
• Led project for Credit Card/Auto Debit Savings/Debt Card Program
• Established project requirements, tasks, priorities and deadlines
• Coordinated vendors, consultants, developers and other team members
• Generated project documentation
• Researched, gathered business and system requirements for Savings Program
• Drove preparation of business requirements and lead walkthrough and discovery sessions of existing environment/new environment
• Documented requirements
• Maintained requirement traceability matrix
• Identified requirement gaps, gaps in current process and future processes
• Identified impacted Internal/external groups & vendors
• Mapped business process flows and define how current business processes impact the requirements
• Documented workflow processes
• Created use cases
• Project manager for Production data warehouse migration
• Coordinated/planned Production data warehouse migration
• Coordinate table updates
• Maintained Production Issue and Risk logs - Resolution Log for team
• Created project request for enhancements to vendor supported applications
• Coordinated new development of Customer Issue List Database
• Met with vendors discuss systems changes needed for upcoming projects and initial estimates.
• Managed work intake process

Confidential, Newark, Delaware & Manhattan, NY

Business Analyst/Project Manager

Responsibilities:

• Project manager for all Enterprise system Client Central projects from initiation through post implementation including planning, analysis, design development, testing, implementation and post implementation activities. Includes global reference data, XML messaging and feeds to other downstream applications.
• Established project requirements, tasks, priorities and deadlines
• Obtained and coordinated resources (BA, developers, testers, vendors, etc) across multiple projects and production support
• Delivered specific projects on time and within budget and with extremely high quality
• Ensured project met enterprise guidelines
• Generated and maintained project documentation including project reports and scorecards
• Managed and supported Production Support unit.
• Managed helpdesk, other Business Analysts, Developers and Quality Assurance teams for Enterprise Systems applications
• Researched and gathered business and system requirements multiple systems
• Drove preparation of software requirements and participated in walkthrough and discovery sessions of existing environment
• Clarified business, functional and system requirements as needed
• Identified requirement gaps when necessary
• Translated requirements into high and low level business and system design documents
• Maintained requirements traceability matrix
• Mapped business process workflows and defined how business processes impact the business requirements
• Developed use cases
• Project manager for all Enterprise System Client Central application software and data releases
• Prepared test plan strategy
• Established and defined test guidelines, estimates and resources
• Led preparation of test scripts and testing
• Led IST, UAT and User Verification testing
• Facilitated Cross Line of Business meetings
• Served as a liaison between IT, operations and the business line to analyze business and user needs
• Facilitated requirement gathering sessions
• Created documentation for business requirements as well as functional and system requirements
• Supported cross lines of business in planning and directed the analysis to resolve complex system problems
• Coordinated development and support for new and existing functionalities
• Oversaw all system development, enhancements and defect fixes in order to maintain productivity and efficiency
• Guided and trained less experienced analysts through project work
• Managed and implemented change control processes
• Conducted requirement meetings with business unit
• Conducted low level design document meetings with IT groups
• Created task list to support requirement, testing, release and change control activities
• Defined milestones dates based on the project and resource constraints
• Created High-level and Low-level documents to be used to support cost estimates for the assigned project
• Manage work intake process

Confidential, Richmond, VA

Sr Business Systems Analyst/Project Manager

Responsibilities:

• Responsible for documenting how credit cards are processed / information stored / interactions happens with related internal / external service providers and credit card related rules / regulation
• Gathered business and system requirements for financial applications which Includes General ledger, accounts payable, accounts receivable, reporting and H R applications
• Spearheaded and drove preparation of software requirements and participated in walkthroughs and discovery sessions of existing environments
• Clarified business, functional and system requirements as needed
• Identified requirement gaps when necessary
• Translated requirements into high and low level business and system design documents
• Maintained requirements traceability matrix
• Mapped business process flows and defined how business processes impact the business requirements
• Liaised between key members of the business and Information Technology teams
• Managed and implemented change control processes
• Coordinated Planning Quality Control management
• Scheduled meetings and walkthroughs with business Information Technology teams to gather requirements and walk through high and low-level design documents
• Conducted requirements meetings with business unit
• Created task lists to support requirements, testing, release and change control activities
• Defined milestone dates based on the project and resource constraints
• Created documents to be used to support cost estimates for the assigned projects
• Prepared unit test plan strategies
• Established and defined test guidelines, estimates and resources
• Led preparation of test scripts and testing
• Provided user requirements, business requirements, business process flows and system requirements and design document tractability
• Managed work intake process

Confidential, New Jersey

Project Manager/Instructor

Responsibilities:

• Implemented methodologies for Project Management, Change Control, Release Management and Requirements Management
• Planned, developed and managed project plans for medium to large projects
• Liaised between business units and Information Technology groups
• Planned, assigned, led and managed requirements and analysis activities through the complete Software Development Life Cycle process
• As the Change Control Manager and Release Manager, analyzed applications, business processes, problems and issues
• Gathered, validated, analyzed and documented the stated business, functional, system business rules, security, production support, audit, availability, disaster recovery, contingency planning training and interface requirements
• Created project visual models, reports, business process flows, diagrams and use cases
• For Process Improvement, performed walkthroughs and prototype demonstrations
• Identified customer training requirements
• Led, developed and implemented training courses and training materials
• Trained customers
• Facilitated JAD, JAR, prototyping sessions that ensured the process stayed on track
• Articulated requirements and made recommendations for process and business flows
• Led other business analysts
• Managed work intake process

Confidential, Bridgewater, NJ

Consultant/Project Manager (FTE)

Responsibilities:

• Projects: Implemented new commission application, decommissioned various applications, and transferred various systems to one primary application
• Led projects from initiation through implementation
• Established project requirements, tasks, priorities and deadlines
• Generated and maintained project documentation
• Consulted, analyzed, designed and implemented solutions for business units systems needs
• Accountable for software maintenance, implementations, workflow planning, reporting, requirements management, training and support services
• Coordinated team task and priorities
• Facilitated JAD sessions, walkthroughs and other meetings
• Implemented System Development Methodologies (Waterfall, Spiral, Iterative, RUP)
• Developed use cases, statements of work, WBS, design documents, vision statements, business cases, release specifications, release descriptions, user manuals, status assessment documents and test artifacts
• Developed project plans and specified project goals, project deliverables and resources
• Prepared project documentation, system project requests, cost estimates, cost benefits, preliminary project estimates, resource estimates, business & technical impact statements and development models
• Created and led train the trainer sessions
• Implemented a Rational Unified Process system project methodology
• Developed new introductory, advanced and intermediate System Development Methodology training classes
• Developed a Project Management Certificate Program
• Implemented Mercury Suite tools

Confidential, Moorestown, NJ

New Business Systems Analyst/Project Manager

Responsibilities:

• Transferred Prudential new business annuities records and assets from the United States to Horsham, PA
• Traveled throughout the US various Prudential Annuity offices to learn application systems and implementation processes
• Systems also Included General ledger, accounts payable, accounts receivable and commissions.
• Researched, analyzed and identified the most effective way(s) to transfer the data from various annuity systems
• Performed gap analysis and provided systems solutions to resolve
• Provided system support and requirements management
• Facilitated staff and user training
• Authored user manuals for the newly transferred systems
• Analyzed, designed and implemented solutions for business units systems needs
• As QA Coordinator, coordinated team tasks and priorities
• Gathered requirements via JAD sessions, walkthroughs and other meetings
• Implemented SDLC methodologies
• Managed work intake process

Confidential, Newark, NJ

Systems Analyst/Project Manager

Responsibilities:

• Projects: General Ledger conversion, build new interfaces, Reporting database, maintain accounting systems, training
• Researched, analyzed and identified IOG accounting systems problems and provided systematic solutions. Applications included Includes General ledger, accounts payable, accounts receivable and interfaces.
• Created ad-hoc reports, business requirements, project plans, test plans and other project related documentation
• Led acceptance and regression testing
• Ran COMET, PRISM and General ledger job streams during testing
• Liaised between Operations Unit, Accounting, Consolidated Reporting and Programming
• Developed and document mainframe/interfaces and general ledger systems workflow processes
• Facilitated user training
• Developed training materials
• Managed work intake process