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Senior Scrum Master Resume

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Lake Forest, IL

SUMMARY:

  • Highly accomplished, decisive and results - focused Scrum Master/Project Manager with hands on experience in delivering cost effective and high performance solutions to meet challenging business demands. With excellent people skills in working closely with various project stakeholders, SMEs and staff to run several high performing cross functional teams.
  • Comprehensive knowledge of Waterfall and Agile methodologies
  • Skilled in creating Work Breakdown Structure (WBS), Entity Relationship Diagram (ERD), identifying Milestones, Task Dependencies and Critical Paths using Gantt Charts
  • Proficient in the use of tools such as MS Visio, MS Project, MS Outlook, Confluence and Jira
  • Strong Team leader, effective liaison between Business Management and Development teams who can prioritize and coordinate activities within cross-divisional and cross-functional teams with ease, at all levels of an organization.
  • Highly skilled in conducting Agile Ceremonies such as Daily stand up, Backlog prioritization, Demo and Retrospective.
  • Led both Support teams and Build teams using Kanban and Scrum methodologies.
  • Comprehensive knowledge of Software Development Life Cycle (SDLC), having thorough understanding of various phases like Requirements, Analysis/Design, Development and Testing. .
  • Knowledge of SQL procedures and SQL functions
  • Effective communication with both technical and non-technical users to analyse needs, provide solutions and produce project documentation.
  • Team builder, strong organizational skills, detail oriented, flexible, excellent verbal and written communication skills
  • Excellent analytical skills, including the ability to strategize and effectively manage multiple complex projects simultaneously by setting well-defined goals, objectives and deadlines and driving them to completion. .
  • Experienced in defining Testing Methodologies, Designing Test Plans and Test Cases

TECHNICAL SKILLS:

Business & System Analysis: Rational Unified Process, Agile, XP, Scrum, Use Cases, UML, Activity Diagrams, Class Diagrams, Flow charts

Process/System Mapping: Microsoft Visio, Rational Suite, Enterprise Architecture

Project Documentation: MS Office, MS Visio, MS Outlook, Visual SourceSafe, SalesforceJira, Rally

Languages: Visual Basic 6.0/. Net, C/C++, Java, R

Databases: Microsoft SQL Server, Sybase, PostgreSQL, MySQL, MS Access

Testing Tools: QuickTestPro 6.5/8.0, Win Runner 7.x, Test Director 6.x/7.x/8.x,Rational Robot and Test Manager

EMPLOYMENT HISTORY:

Confidential, Lake Forest, IL

Senior Scrum Master

Responsibilities:

  • Monitoring service levels across engagement and ensuring that they are meeting expectations.
  • Scheduled and facilitate all the ceremonies like Daily Stand Up, Story Prioritization, Iteration Planning, Iteration Demo, Retrospective etc.
  • Coordinating team formations, operations and disbanding, including timely and effective performance development and reviews for all members.
  • Mentored the core IT team to follow Agile practices and deliver the project using Scrum.
  • Led a Support team and coordinated issue management with various Build teams.
  • Working with the solution architecture team and finalizing the high level design for new projects
  • Function as the primary liaison between the project team, operations team and other technical areas throughout the project.
  • Promote team effectiveness by utilizing each person's unique talent and skills; motivating performance; fostering communication and mitigating problems.
  • Monitor and document service status; anticipate problems and resolve them or escalate them to the appropriate level of management for resolution.
  • Preparing statistics on the performance on the team and projects.
  • Created the project space and required items like Product Backlog, Release Backlog and Iteration Backlog etc.
  • Assisted the team in breaking the Scope Items into Epics and then Stories under each Epic.
  • Mapped each Scope/Epic to project release timeline and making sure of timely delivery of the same.
  • Work with product manager and product owner to ensure the product feature sets and technical implementation is in alignment with business goals and requirements Qualifications/Requirements
  • Worked on 2 Projects and led a team of 8 staff including developers and QA.
  • Utilize Jira and MS Project software to manage user stories per iteration, team capawprlcity, points, doubled velocity within 2 months and continue to increase month by month

Confidential, San Ramon CA

Agile Project Manager / Scrum Master

Responsibilities:

  • Collaborated with business and functional partners and technology leadership in defining features backlog and specifying requirements
  • Drove technology discussion and strategy in line with business needs and company reference architecture
  • Defined execution plan and approach based on project scope, expected timeline and available budget/resources
  • Facilitated convergence of functional and technical knowledge and build project teams
  • Worked with globally located technical team often comprising of members of separate organizations to coordinate day-to-day execution as per outlined plan
  • Ensure pre-defined project management processes and practices are followed. Drive simplification and improvement as necessary
  • Support execution team with resolution of roadblocks and interdependencies. Partner with technical and functional teams external to the project to ensure their tasks are completed as required
  • Managed project risks, scope changes and other non-standard events throughout the life of the project
  • Managed stakeholder communication and progress reporting
  • Ensured quality of deliverables is verified and matching stakeholder expectations
  • Tracked project outcomes realization and customer satisfaction levels through established metrics against service level. Ensure lessons learned are collected

Confidential

S crum Master / Project Manager

Responsibilities:

  • Used Agile Methodology for several projects to launch the Financial Assessment Centre, including the customization of financial planning software Xplan and adding additional functionality to the website.
  • Was one of the first to introduce Agile Methodology to the business.
  • Acted as a Scrum Master, facilitating Scrum events including: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective.
  • Promote, demo, and present Scrum/Agile to all internal department’s managers, helping them to understand agile thinking, values, and practices.
  • Responsible for tracking key project milestones and adjusting project plans and/or resources to meet the needs of customers.
  • Communicated project status: total of burned points, backlog items, scope, risk, budget, quality and release plan.
  • Tracked Release Burn Down and project progress and make necessary corrections while resetting expectations.
  • Identified, resolved and/or escalated impediments.
  • Designed and managed Financial Advice Centre assessing members financial advice needs, providing financial and investment advice and facilitating use of the of the fund’s various advice and support services
  • Conducted extensive review of front-office operations including proposed overhaul of departmental structure, policies, procedures, performance criteria and merger of the Member Services and Financial Advice Centre.
  • Created daily ad-hoc reporting for the Financial Advice Business.

Environment: Windows XP, MS Project, MS Visio, MS Office, IBM Cognos, Xplan, Acurity, Objective

Confidential

Business Data Analyst

Responsibilities:

  • Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis;
  • Undertake data profiling and data quality and integrity analysis of source systems.
  • Identify and monitor current and potential customers, using business intelligence tools.
  • Preformed marketing Analysis for clients
  • Providing recommendations to management in pursuit of continuously improving the effectiveness and efficiencies of program operations by using Business Intelligence tools such as SAP BO and Xplan;
  • Expert skills in using Viso to create visual diagrams such project-initiation diagrams including business use cases, activity diagrams, workflow diagrams and flowchart;
  • Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (Functional requirements (Business Requirements Document), Use Cases, GUI, Screen and Interface designs);

Environment: Windows XP, MS Project, MS Visio, MS Office, IBM Cognos, Acurity, Objective, SAP BO

Confidential

Business Analyst

Responsibilities:

  • Determining operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
  • Designing new computer programs by analysing requirements; constructing workflow charts and diagrams; studying system capabilities and writing specifications.
  • Improving systems by studying current practices and designing modifications.
  • Recommending controls by identifying problems and writing improved procedures.
  • Defining project requirements by identifying project milestones, phases, and elements.
  • Monitoring project progress by tracking activity; resolving problems; publishing progress reports and recommending actions.
  • Maintaining system protocols by writing and updating procedures.
  • Providing references for users by writing and maintaining user documentation; providing help desk support and training users.
  • Maintaining user confidence and protecting operations by keeping information confidential.
  • Preparing technical reports by collecting, analysing, and summarizing information and trends.
  • Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks and benchmarking state-of-the-art practices.

Environment: Windows, MS Visio, MS Office, SQL

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