SUMMARY:

• Possess strong process, domain & technical expertise in Telecom OSS and BSS systems.
• Dealt with Business, Functional and Non functional requirements & design in Financial & Telecom OSS and BSS systems.
• Strong knowledge in Cloud technologies (Openstack, AWS, Virtualization)
• Experience in Agile & traditional water fall methodologies.
• Rich experience in managing onshore and offshore 24/ 7 models.
• Excellent leadership, mentoring, coaching & Communication skills.
• Experienced in J2EE (Java, Struts, JSP, Servlets), Java SDK & REST API based technologies for Confidential ECOMP Portal platform.
• Strong knowledge in IT Service management using HP service centre, and BMC Remedy, Service Now tools.
• Very strong knowledge in SDN, NFV, Netconf, BGP, PCEP, SNMP, Docker, Microservices, Virtualization technologies.
• Certified Executive management professional in Strategy Management from XLRI.
• Attended 5g Trial use case workshops using Confidential ECOMP/ ONAP framework.
• Thrives in a fast paced environment with regular team interactions
• Measures success by improvements in customer satisfaction

TECHNICAL SKILLS:

Tools/ Cloud: Developer 2k, Visual Basic 6.0, Cold fusion 4.x, Openstack, AWS, VMWare, KVM, ESXI.

Databases: Oracle 8, Access, DB2, Maria DB.

Application Servers: Weblogic7x/8x, Websphere 5x, IIS, Tomcat

Configuration: VSS, CVS, Star team

Designing tools: Rational, Borland Together Architect 2005, 2007, Visio 2003, Erwin 4x

Project Management: Office 2003, MPP. Agile, SCRUM.

Service Management Tools: BMC Remedy, AOTS, HP Service Center 7.0, HP OVSD

Process Methodologies: Six Sigma, ITIL V3, Prince 2

WORK EXPERIENCE:

Confidential

Responsibilities:

• Monitor ECOMP J2EE mission critical application using Confidential & Confidential Dyson enterprise dashboard interacting with Splunk, CA introscope, Topaz and Netcool.
• Co - ordinating with Confidential and Confidential for design model review calls and ECOMP end user documentations for sign off.
• Setup calls with Confidential to discuss the instantiation issues from end users for service design models and get them fixed in model design configurations.
• Review and re-test use cases prepared by third party vendors and get them reviewed by Confidential & Confidential & Confidential .
• Conduct trainings to offshore and transition the requirements for GUI development, testing status.
• Strong knowledge in Rest API, YAML, webservices using Java SDK.
• Provide solutioning with Confidential & Confidential service design catalog application to design models for Network elements such as Virtual Router (VR), Firewall (VF), Switch (VS), V Load Balancer (VLB) and SD-WAN services of multiple vendors.
• Strong experience in SDN and NFV technologies using ODL controllers, network virtualization using Openstack.
• Identify the instantiation issues and trouble shoot across ECOMP applications and get them fixed in maintenance windows.
• Work on reported tickets in production and non-production environments to fix odd errors or any unstable conditions.
• Preparation of end to end mapping sheets across design components for trouble shooting of the issues
• Strong knowledge in SDN controllers and protocols like BGP, SNMP, PCEP, NetConf configuration files.
• Daily Hand off discussions with offshore teams for day to day issues, risks, tasks completed, pending, show stoppers, upcoming schedules and preparation
• Operational issue handling for severity/ Priority issues, co-ordinate with vendor, Tier 1/2/3 teams, outage and incident management, providing the root cause analysis (RCA) and supplying it to leadership and management.
• Handling issues received from 3rd party network vendors like Confidential, Brocade, Confidential, Ericson etc.
• Manage multiple Tier 1 & Tier 2 teams supporting ECOMP ASDC, ECOMP portal, A&AI, MSO, DCAE, Ruby components.
• Preparing wiki artifacts required for designs, methods of procedures, knowledge artifacts, and lessons learned, best practices.
• Act as a connection between Confidential, Confidential, Confidential and 3rd party vendors of ECOMP Confidential framework.
• Experience of Open stack, AWS, VMware Cloud technologies.
• Monitoring of tools using Splunk, Introscope, Topaz, Dyson API monitoring tools
• Ticketing tools using AOTS, Remedy, JIRA, MyLogins, UAM, USHPoral, Confidential & Confidential LabOps ticket etc.
• Supporting weekly, monthly and major release deployments.
• Presenting status updates Confidential & Confidential leadership & Management.
• Project documentation for leadership presentations
• Preparation of methods of procedures.
• General and monthly technical blogs, documenting accomplishments (weekly, monthly)
• IT Resource updates of associates
• Allocation and de-allocation
• Approvals of timesheet/ Billing & Leave & other service desk requests

Tools: Openstack, DevOps, Splunk, Nagios, Dyson, AOTS, Remedy, Java, ONAP, ECOMP applications, Prism, TDP Portal, Linux, YAML, YANG

Confidential

Solution designer/ project manager

Responsibilities:

• Trouble shooting the issues between upstream interfaces and downstream billing & roaming, Analytics components.
• Building the non production and production environments for IST, E2E, Performance, Production & DR staging environments and deliver them for certification testing.
• Excellent communication around issues and opportunities to achieve things complete, and make things happen
• Interface co-ordination between many disparate network elements and other IT systems, include Nokia, Ericsson, Lucent UMTS, Sonus, Kodiak PTT & upstream interfaces like ICore, Confidential Enabler, PMOSS, Telegence
• Performing & Managing the HW monthly maintenance deployment of Unix/ Linux servers.
• Conducting product launch walkthroughs for streams like Voice, Data, WebRTC, IP Usage billing and many others.
• Provides direction and obtains final approval decisions, highest escalation contact and engages/communicates as needed with executive management/ leadership.
• Ensures quality/on-time E2E delivery & management reporting. Escalation contact for project/ program issues & responsible for program risk management.
• Owns responsibility of environment read 1iness / Reviews, Content Publishing in Confidential Wiki & Share point & Troubleshooting App, SDK Validation Manual/Automated.
• Third party management responsibilities, working towards long-term interests technical teams Lead contact to interface with E2E arch.
• Weekly P1 Priority 1 outage analysis, proactive alert mechanism setup to keep the application available 24/7.
• As an SME of Fusion works Mediation, provide the required inputs for architectural changes.

Tools: Gold Fusionworks 4x/6x/8x. TOAD, Oracle, Weblogic, BMC Remedy, OVSD. Unix, Solaris, Linux, HP UX, ITIL V3, Lean Six Sigma, Confidential CMG, Confidential Enabler, F5, Telegence

Confidential, Seattle, WA

Onsite Coordinator

Responsibilities:

• Understanding the business architecture between Confidential CSM Billing system, A/R (Collections), ORBIT Risk behavior tool, Strata, and CACS- Confidential .
• Identify the real time and batch jobs between ORBIT and downstream systems such as (VISTA reporting, EDD Email| SMS requests reporting to customers ) Auto Dialer, Confidential, Clarify (promise taking system).
• Managing the WebTrax tool used to monitor, track and report mobility- ORBIT production related issues and abiding by SLA timelines.
• Critical SQL reporting for business requests for delinquent accounts that are aggressive to enter into collection and considered on priority by business.
• Responsible for managing capacity issues to ensure the required infrastructure resources available to satisfy the business needs.
• Fixing the Out of Sync OOS issues related between Confidential Telegence/ A/R collections, - Confidential .
• Understanding the various business rules for military customer accounts for fixing OOS and enter into smooth collections.
• Glancing through Confidential functionality to baseline the data in RMDB and CACS- Confidential .
• Sharing the knowledge with the team on SQL reporting and other WebTrax related issues.
• Performing Gold audit to identify and fix the Out of syncs.
• Creating BORG requests to update reason codes and update RMDB based on the fraud indicator values received from business.
• Mentoring team with the business understanding to resolve the WebTrax issues.
• Preparing presentations, materials, user guides required for team to follow, along with best practice guidelines.
• Performing deployments and providing application support.
• Timely escalation & effective delegation.

Tools : Windows XP, UNIX, TOAD 9.5, Oracle 10G Weblogic server, SSH, putty, XML, Excel 2003.

Confidential

Solution designer, Cincinnati

Responsibilities:

• Understanding the current architecture dynamics
• To develop the service catalog in order to request Confidential managed services *Voice| Data| Mobility| Security VLAN, RAS etc and upgrade it for Confidential services.
• Identify and rationalize the region specific eforms to global eforms and point to Confidential globally managed queue.
• Improve the eforms GUI features as per Confidential Global Services scope.
• Coordinating with Confidential / PG operations and managing the Incident and problem management requests received in HP Service manager 7.0
• Managing the day to day end user issues related issues to order Confidential services.
• Monthly status reporting and scheduling meetings with PG and Confidential stakeholders to discuss on scheduled milestones.
• Developing process documentation which includes the processes and process enablers.
• Monitoring and tracking the status and updating it to business stakeholders.
• Co-coordinating the migration activities from HP OVSD 4.5 to HP Service Manager which is based on ITIL V3
• Following 6 Sigma process frameworks for quarter 1 and quarter 2.
• Proposing strategic solution framework Legacy Lotus based architecture replacement and aligning with Confidential system architecture.
• System architecture with UML modeling using Microsoft VISIO.
• Enhancing the architectural recommendations for the changing needs.
• Coordination with third party vendors HP | AVAYA | Verizon and others for request fulfillment.
• Understand the specification of the Network elements to support Confidential network solutions.

Tools: Microsoft Project Plan (MPP) 2003, HP SM 7.0, HP OVSD 4.5, IBM Lotus Notes, JavaScript, XML, Content Management., ITIL V2/ V3, 6 sigma processes, Microsoft Visio 2003, Microsoft Excel 2007.

Confidential

Solution Designer

Responsibilities:

• Understanding the product scope requirements in the AS-IS stack.
• Proposing the TO-BE solution aligning with baseline Architecture .
• Adhere to Confidential SDK compliance for UML 2.0.
• Scheduling calls to understand the product requirements and billing requirements.
• Changing the design according to updated requirements.
• Walk thro with the portfolio architect for getting the sign off of the requirement. setup & walkthrough of end to end solution design with platform architects to get their sign off.
• Understand the business requirements on various systems for T2R Related.
• Raising issues and concerns with the business to get sign off before implementing them across systems.
• Discuss with the component designers about the feasibility of the solutions.
• Publish the high level & low level design across the components and process for walking through the proposed solutions.
• Provide the operational support to the components to deliver the business requirements to meet the timelines.
• Adhering to SDK compliance standards:
• Understand the business requirements on various systems for L2C Related.
• Understand what the current design across the components related to the problem area to perform the Rapid Impact Assessment (RIA).
• Prepare the scope statement in RIA.
• Discuss with component owners about the the feasible solutions.
• Publish the high level designs across the components and process for a walkthrough.
• Walkthrough with the components to get the Time & cost estimates and delivery timelines.
• Provide the operational support to the components to deliver the business requirements to meet the timelines.
• Join the agile requirements workshop to provide the list of user stories to be delivered.
• Understand the impact on EOP and provide the necessary estimates.
• Estimation techniques used are WBS, Use Case points etc.
• Preparing the scope for EOP component.
• Having separate discussions with testing team for preparing the test case planning, writing, executing the entire business scenarios.
• Conducting daily scrums to get the status of the project. Daily scrums are subject to delivery plan .

Environment: Windows XP, Oracle 10G, Visio, Microsoft Project 2003, TOAD, HP Quality center 6x, Cyclone, Geneva

Confidential

Onsite Coordinator

Responsibilities:

• Understand current system and document the requirements for new system functionality in software requirement specification (SRS).
• Model the business requirements using the UML use case, activity, sequence using the Borland Together Architect.
• Conduct meetings to transition knowledge to offshore team to create GUI development prototypes
• Reviewing the test cases, test scripts prepared based on use cases and sequence flows.
• Preparing the high level design document based on the requirement specification.
• Preparing the detailed level design using the class diagrams, sequence diagrams.
• Developing the sample prototypes in JSP/ Servlets/ Tiles/ JSF and adding the business logic in bean and action classes.

Tools: Windows XP, Borland Together Architect, myEclipse, Oracle 9i, JSP, Struts 1.1, JSF, Tiles.

Confidential

Analyst

Responsibilities:

• Join requirement discussions with business/ financial analysts to understand requirements to design the PDF GUI forms
• Writing java scripts to perform validation of the forms.
• Strong knowledge of XML and XSLT to perform modifications and trouble shoot validation issues.
• Validating the workflow functionality of the forms after upload to Confidential website.

Tools: jdk1.4, Adobe Professional Designer, XML, XSLT, JavaScript, Microsoft Vision.