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Program Manager Resume

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SUMMARY:

  • Program Delivery Manager with 15 years of overall experience with extensive experience in delivery and client engagement roles.
  • Driven the coordinated management of large, complex programs across multiple product teams over a finite period (under stringent timelines) to achieve specific business goals from Roadmap and Requirement gathering to Implementation and Support. Ensured the timely delivery of business value and the efficient use of organizational resources.
  • Partnered with Customers and Technology leadership to establish a solid understanding of the vision, purpose and expected business benefits of a program. Ensures measurable KPIs are defined and aligned to company goals and objectives.
  • Partnered closely with Product Owners, Product Development teams to execute and deliver programs aligning to product vision and program goals, objectives and timelines.
  • Have proven experience in implementing exclusive Data Analytics and complete Business Intelligence solutions.
  • Extensive hands - on expertise in data analysis, dashboard creation and managing complex software engagements with globally dispersed teams on large scale technology programs.
  • Managed global, multi-disciplinary teams in fast-paced, change intensive environments.
  • Experience in Managing the Recruitment, Budget and Financials of the project
  • Strong business acumen and technical background, with the ability to quickly understand and communicate technical concepts and challenges across a wide-ranging audience.
  • Managed the program-level decomposition of work across multiple delivery teams. Works across organizational boundaries to define program interdependencies and release plans.
  • Experience in Managing the Recruitment, Budget and Financials of the project
  • Extensive knowledge of multiple software product development methodologies, including in-depth knowledge of agile delivery practices - Certified Scaled Agilist (SAFe)
  • Driven Senior Executive meetings with senior management
  • Developed and nurtured business relationships with key clients and their stakeholders by addressing new customer requirements and recommending solutions that optimize value for the customer.

PROFESSIONAL EXPERIENCE:

Confidential

Program Manager

Responsibilities:

  • Managed and facilitated communications on all business requests and issues to ensure client programs were operating with maximum efficiency and profitability.
  • Was responsible for creating the Weekly Status dashboard and presenting to senior client leadership (Director and VP level).
  • Served as intake point for multiple client issues and prioritized issues working closely with clients and the technology team.
  • Designed and created the Jive site for the Confidential program.
  • Developed and continued business relationships with key clients and their stakeholders by addressing new customer requirements and recommending solutions that optimize value for the customer.
  • Prepared, maintained and distributed client status reports; both internally and externally.
  • Hosted recurrent client status meetings and work sessions as needed for program requirements review; communicated status to the management team.
  • Managed the quarterly software cross functional release planning, design, execution strategy and process for multiple releases.
  • Responsible for creating program release timelines including cross functional dependencies and owning key deliverables for each milestone.
  • Ensured smooth handoff between business and IT during critical phase gates. Done overall scope management, dev & test planning and execution activities.
  • Manage capability & resource assessment and scoping activities for given release.
  • Created the release manager playbook to give transparency to all stakeholders.

Confidential

Program Manager

Responsibilities:

  • Engagement Management for multiple projects under Program Confidential - Renewal Tagging & Reporting, Confidential Ready for Partners, CRUE Transition and Confidential Integration.
  • Acted as primary resource for the sales and product organization and its prospective clients by securing the technical close on complex opportunities.
  • Managed multiple teams to adher to the program plans and ensure on time delivery
  • Created Pivot tables to showcase the data discrepancies, growth pattern, Renewal opportunities etc.
  • Managed a team of data scientists developing predictive analytics using R-programming.
  • Hosted recurrent client status meetings and work sessions as needed for program requirements review; communicated status to the management team.
  • Responsible for Program Engagement Management, Release Planning, Business reviews, Client discussions and Scope management
  • Helped in setting up Agile process in the project and also doubled up as Scrum master for multiple releases
  • Managed multiple globally dispersed teams and resolved any issues within the very stringent timelines.
  • People Management - appraisal discussions, resource on-boarding and roll offs based on performance and project requirements
  • Metrics reporting to client and Accenture done on a weekly basis

Confidential

Program Manager

Responsibilities:

  • Responsible for delivering compelling solution demonstration as well as show value of Accenture solutions through customized demonstrations and Proof of Concepts.
  • Managed a delivery team of 40+ people at offshore and onshore.
  • Responsible for partnering with Development, QA, Product and Sales partners to provide end to end delivery and expertise for clients as well as developing client and prospect relationships to expand.
  • The program was in Red status as Accenture had newly taken over from another vendor. Helped build a new team with multiple skillsets, came up with new creative processes and strategies. Struck a good relationship with the key stakeholders which enabled the project to move to green and get all the deliverables back on track.
  • Created the Jive site for EDS BI Services portfolio
  • Program Management and Quality work tracking of all deliverables
  • Resource, Issue and Risk management
  • Implemented Agile methodology in the project and trained the team to move from waterfall model to Agile.
  • Managed the Project Planning, Business reviews, Client discussions, Estimation, Proposal creation, Scope definition, Prioritization, Budget calculation and approvals
  • Along with the Confidential project, played Program Manager role for projects in EDS IT falling under Confidential BI and Finance domain

Confidential

Onshore Program Manager

Responsibilities:

  • Onshore Program Client Manager for Data Integration and Reporting tracks across multiple projects in the LSS program.
  • Project Management and Quality work- tracking of all deliverables from schedule and quality perspective
  • Involved in Project Planning, Business reviews, Client discussions, Estimation, Proposal creation
  • People Management - appraisal discussions, resource onboarding and roll offs based on performance and project requirements
  • Metrics reporting to client and Accenture done on a weekly basis
  • Devise training plans and Mentoring- conducting process trainings and KM activities across teams.

Confidential

Project Manager

Responsibilities:

  • Client management & Onsite Offshore coordination
  • Quality work- tracking of all deliverables from schedule and quality perspective
  • Involved in Project Planning, Business reviews, Client discussions, Estimation, Proposal creation
  • Involved in Project plan creation, Scope definition, Prioritization, Budget calculation and approvals
  • People Management, Issue & Risk Management
  • Conduct Quarterly and Monthly Business Review meetings with the client.

Confidential

Project Manager

Responsibilities:

  • Acted as the ETL project manager for all the tracks in the program which covered multiple technologies like Informatica, OBIEE, BO, Tableau and Qlikview.
  • Travelled onsite for the Knowledge transfer sessions since this project was taken over from another vendor and received client appreciation for the same.
  • Involved in Proposal creation, Estimation, Analysis, Design, Code reviews, Quality Center activities, Work load management among the multiple tracks while maintaining the timelines as well as the quality of the deliverables.
  • Conducted regular meeting with Client Manager and provide status updates/risk if any.

Confidential

Project Lead

Responsibilities:

  • Estimation, Analysis, Design, Coding, Code reviews
  • Configuration management activities, work load management among the multiple tracks while maintaining the timelines as well as the quality of the deliverables
  • Project management activities and mentor new joiners in the team.

Confidential

Team Lead

Responsibilities:

  • Deploy a scalable, high performance data warehousing platform based on Teradata
  • Create an enterprise data warehouse to support Confidential 's growing reporting and analytics
  • Provide an integrated data model across subject areas, thereby reducing data redundancy
  • Make EDW the data publishing hub for Confidential and decommission legacy data warehouses and data marts currently in Oracle.
  • History Load of Data from the multiple Data marts to EDW
  • A non- Confidential proprietary tool, Informatica, was introduced for the first time in Confidential as the ETL tool for incremental/history data loads.

Confidential

Team Lead

Responsibilities:

  • Migration of Order and Invoice Business Objects from Confidential ->2.5( Confidential Proprietary ETL tool), a very critical request as the data flows directly from SAP to GSD - was flawlessly completed.
  • Core Enhancements in various data marts were taken up.
  • Conversion of XTSNAP/VTSNAP Interfaces subscribing data from various data warehouses to Confidential were done.
  • Estimation, Analysis, Coding, Debugging, Testing, Code Reviews
  • Manage work load while maintaining the stringent timelines as well as the quality of the deliverable
  • Interacted with multiple vendors and teams.

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