Senior Project & Account Manager Resume Kernersville, NC - Hire IT People

SUMMARY

Results-oriented professional leader in management, account management, and project management. Successful in both traditional and matrix organizations. Reputation as a leader with exceptional analytical skills. Excellent problem solver, team builder and motivator. Leader in integration and implementation of quality assurance. Assisted in on boarding of new clients resulting in $2 million dollars in new revenue. Led process improvement effort to improve call centers efficiency and accuracy which resulted in a cost saving of $500,000 for organization. Over 25 years of comprehensive experience in, leadership, staff supervision of 50+ personnel, sales support, and customer service with a Fortune 1000 company.

EXPERIENCE

Confidential,Greensboro, NC July 2010 - July 2011
Vibrant provider of solutions for the Retail industry with award winning products from IBM, NCR, HP, Microsoft and SAP, Dalcom offers the latest in technology solutions for the Point of Sale, Enterprise Resource Planning(ERP) and business environment
Senior Project & Account Manager

Managed entire project coordination's within organization, and Manager of Help Desk personnel.
Managed accounts for 2 vital clients worth 2 million dollars in annual revenue.
On boarded China Pavilion at Epcot Center, with a revenue earning of $850k
Managed current client solutions and upgrades.

Confidential,Shoreview, MN 1990 - 2009
A $1.4 B supplier of personal and business checks, personalized printed products, and promotional products to small businesses, financial institutions, and consumers in the United States and Canada.
Project Implementation Manager, Greensboro, NC 2000 - 2009

Managed strategic planning, consulting, initiates and various client IT implementation projects, primarily consisting of electronic connectivity and conversions.
Planned and executed comprehensive work plans in a fast paced environment.
Planned and conduct oral presentations for senior management and high profile clients on products, procedures, services, and guidelines.
Coordinated staff to ensure that connectivity is established and functioning properly.
Performed kickoff, status and conference calls with clients, vendors, and staff.
Ensured Service Level Agreements (SLAs) were met by delegating appropriate resources to projects.
Consolidated 2 process implementation processes into one, saving time by reducing administrative duties by 50%.
Managed up to $5 million dollars in projects with top financial institutions in US & Puerto Rico.
Presented to major financial institutions solutions that increase accuracy and delivery by having orders placed online, resulting in a $1 million dollars cost savings.
Completed over 150 IT projects within a calendar year.
Acted as the single point of contact for account management for electronic connectivity.

Confidential, NY & Greensboro, NC 1990 - 2000

Developed and execute new Quality Assurance programs for continuous improvement of Deluxe Financial Services products and services.
Forecasted quarterly team objectives and goals.
Hired, trained, and communicated new process to teams, and implementing improvements resulting in cost savings.
Conducted Team and Center meetings to communicate new process and procedures.
Drove improvements in key customer/consumer Quality attributes.
Piloted the openings of 2 new customer call centers, in Syracuse NY, and Greensboro NC
Established first Issue Management System (IMS) in company history to address customer issues when implementing new platform infrastructure in call centers.
Generated savings by constructing a multi cross functional team that would assist Customers, Account Managers, and Production Facilities, which saved the hiring of 10-15 full time employees, company savings of $350,000.00
Led training initiatives for 150+ personnel, successfully meeting 100% of requirements.
Selected by senior management to establish the first team to implement a new $110 million dollar IT customer interface platform in Syracuse NY & Greensboro NC
Established first Problem Resolution Team in company history.

EDUCATION
Business Administration / Management
Microsoft Network Administration,
Project Management Preparatory Course

COMPUTER SKILLS
MS Word, Excel, PowerPoint, MS Project, Windows XP, Windows 7, MS Outlook, Lotus Notes, Client Sever & Browser Applications

COMMUNITY LEADERSHIP

Board of Directors for Ridgecrest Homeowners Association, Kernersville NC
President Pfeiffer University Lacrosse Booster Club
Assistant Planning Board Chairman for Village of Liverpool NY
Fund Raising Chairman Liverpool Little League, Liverpool NY

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Senior Project & Account Manager Resume

Kernersville, NC

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