QUALIFICATION SUMMARY
Senior Technical Program/Project Managerwithover six years of project management experience. I provided on-going support, followed-up analysis and implementation support with widely varying scopes. Also defined project objectives and overseen quality control throughout life cycle. Have partnered with key organizational and operational leaders to identify and achieve priorities, goals and objectives for each initiative. Provided project leadership for small and mid-sized projects; building strong cross-functional relationships to ensure that all stakeholders were appropriately engaged. Presented information and communication in a professional and effective manner. Created, maintained, and updated project documentation including work plans, status reports, and issues logs. Accountable for monitoring project budgets. Demonstrated competencies in customer service, problem-solving, and team coordination.. Ability to work independently with minimal supervision, as well as in a collaborative team environment.
Strengths include:

• Excellent leadership and communication skills to deliver projects within budget, scope and schedule
• Computer skills include: MS Word, Excel, Project, PowerPoint, Access, Outlook and VISIO

RECOGNITION & AWARDS
Letter of Recognition for Project Managing a hardware and software deployment, March 2009
Letter of Recognition for Project Managing a new network reporting system, January 2009
Letter of Recognition for Project Managing a challenging customer service center move, January 2006
Sprint Values Excellence Award - Information Technology Services, 2nd Quarter 2003
Sprint Values Teamwork Award - IP Video Conferencing Launch Team, 2nd Quarter 2001
Sprint Values Excellence Award - Video Conferencing, 4th Quarter 1999

PROFESSIONAL EXPERIENCE

Confidential,Atlanta, GA 1993 - 2009
Technical Program/Project Manager II,2003 - 2009

• Developed and maintained project plans and documentation using MS Project and the PMBOK methodology resulting in finished projects within scope, schedule & cost.
• Received two written letters of recognition for keeping the teams on track, managing daily meetings, providing daily status reports and completing the projects within the 1Q09.
• Managed major projects from inception to end with budgets up to $9,000,000 that were completed under budget and within scope.
• Minimized scope creep by implementing change control processes.
• Utilized a collaborative approach to identify risk opportunities & develop mitigation plans.
• Generated and distributed weekly project status reports to the team members, stake holders and Directors and/or VP's for multiple projects.

Network Engineer,1998 - 2003

• Created, developed and supported online Video Conferencing documentation for Network Operators resulting in accurate online tool for customer questions and issues.
• Saved Sprint (ROI) $750,000 by implementing online billing invoices for the customer service representatives to support customer inquiries.
• Installed and maintained the Video Conferencing hardware and software with latest versions and standards within the industry to ensure smooth operations.
• Supported Network Operator request as 2nd tier level technician for Video Conferencing troubles to maintain customer base.
• Certified new Video equipment with vendors for the newest features and functionality.
• Worked extensively with IT, operators, vendors and internal and external customers.

Network Operator (Video Conferencing),1993 - 1998

• Supported Video Conferencing meetings.
• Customer service 1st level support for the video meetings.
• Certified new customers with Sprint.

Confidential,Princeton, NJ 1989 - 1993
Network Analyst

• Supported and maintained network management of the General Electric voice, data and video networks.
• Worked with vendors, local and long distance carriers to troubleshoot network and equipment failures.
• Resolved 95% of failures within the two hour Service Level Agreement (SLA).
• Developed and maintained site and network information documentation.

Confidential,Princeton, NJ 1988 - 1989
Computer/Network Operator

• Executed daily financial data backups.
• Identified degraded network performance and maintained the management of the communications network.
• Developed standard operating procedures for team and implemented across line of business.

Confidential,Freehold, NJ 1986 - 1988
(Now Verizon)
Network Analyst

• Main customer point of contact for service outages.
• Created and monitored trouble tickets to resolve customer issues.
• Provided escalation support for installation and network failures.

Confidential,Fort Monmouth, NJ 1983 - 1986
Computer Operator

• Received Top Secret Security and Crypto clearance.
• Supported the Field Agents by providing mainframe network availability with limited downtime. Mainframe systems needed to be available for Homeland Security.

EDUCATION
Bachelor of Arts in Management
Master Certificate of Project Management
Associate of Science in Business Management
Computer Programming Certificate
Basic Skills (Reading, Writing & Math)

TRAINING
Internet Protocol, Introduction to CDMA2000 - Nortel, High Impact Presentations, Meeting products results, Leading with Integrity and Change Management Tool
George Washington University PMP (7 Courses): Managing Projects, Scheduling and Cost Control, Leadership Management and Communication, Risk Management, Quality for Project Managers, Systems Integration Project Management and Project Management Applications