SUMMARY:

• Trusted Senior Executive and Professional Subject Matter Expert in the delivery of cost - effective, high-performance technologies and innovated solutions.
• A leader in the support of rapid growth organizations with budget responsibilities up to $8 million annually. Skilled in all phases of the project software development life cycle, from initial feasibility analysis and conceptual design through implementation and enhancement.
• Effective at building culturally diverse team-centered operating units, with excellent business processes and strategy.
• Customer-centric with the ability to initiate profitable alliances with vendors and suppliers.
• Leverages 30 years of experience in the areas of Agile project and development management, system intergrations, software & hardware configuration management, process improvement, quality control, and quality assurance, in a multi-tier environment.

PROFESSIONAL EXPERIENCE:

Confidential,Reston,VA

IT Principal Consultant

• Perform the technical understanding of Agile Software Development practices. In this role, I am responsible for assessing, designing, and conceptualizing training scenarios, approaches, objectives, plans, tools, aids, curriculums, and other state of the art technologies related to training and behavioral studies. Revised training courses and prepare training catalogs and course materials. Conduct research necessary to develop and revise training courses and prepare appropriate training catalogs for both technical and non-technical personnel in IT.
• Produce a training and documentation plan; instruct personnel by conducting formal classroom courses, workshops, and seminars; and provide multi-media services to include video and audio recording, television production, computer graphics integration and maintenance of an audiovisual library operation in support of customers while ensuring all goals and objectives of an initiative and the program are accomplished within contract terms and conditions.
• Performed the technical transition of software configuration objects from PVCS Dimensions into Microsoft SharePoint. Worked in the TFS framework to ensure consistency across product families, supporting application lifecycle management (ALM) solution. TFS was used to supports agile development practices, multiple IDEs and platforms locally as well as standalone remote.

Confidential,Vienna,VA

Program/Project Manager

• Manage the Remedy Engineering IT application development, testing & support team in enhancements, maintenance, and upgrade of the latest versions of BMC Remedy & Atrium Solutions.
• Manage project team to ensuring training, career development, employee communications, and task assignment are meet as specified by business sponsor deliverables.
• Partner with the business sponsor in the development of project portfolio, release plans, requirements, iteration plans, risk assessments and corrective action plans and lessons learned. Manage daily sustaining Remedy Engineering / Tier 3 IT infrastructure and associated level incident queues. Develop and present effective presentations at all levels of the organization at a technical, business and executive level.
• Utilized BMC Bladelogic Sever Automation & Sever Management Suite to control the processes to implement patching, configuring, updating, and reporting on the sever stacks to enable consistency, compliance and complete insight into the enviroment.

Confidential,Fairfax,VA

Program/Project Management Consultant

• Managing the Change and Release Management & Production Operational teams and service delivery staff to ensure service levels and objectives are met.
• Implement operational improvements to meet established objectives across multiple facilities. Assists in managing activities related to customer requirements, budget challenges, human resource needs, and plans for new business development within an assigned area.
• Facilitate customer relationship and satisfaction while ensuring adherence to company policies and processes. Investigates matter of significance, recommends and implements appropriate course of action.
• Coordinates and communicates with other managers to leverage resources and discuss solutions to matters of significance. Develops and implements processes for leveraging and using resources to meet customer needs.
• Implements moderately complex core business processes and assists in process improvement initiatives in order to enhance customer service.
• Develops and maintained communications with the customer, management and staff to ensure that service is delivered in according to budget and contractual obligations. Investigates and resolves matters of significance as appropriate.
• Assigns work and provides direction with regard to timeliness and completion of assignment's objectives.
• Manages client expectations and balances the needs of the company and clients to ensure satisfaction for both.
• Develops and implements master project plans and risk mitigation plans.
• Manage project teams of 10 - 15 resources (company, client and third-party resources) across all phases of the project life cycle.
• Prepares statements of work (SOW) for large project engagements and monitors performance to ensure that project commitments are met as specified in the contract.
• Manage and oversees personnel for HealthNet project. Assigns work and provides direction with regard to timeliness and completion of project objectives. Provides performance input upon completion of project.
• Determining, analyzing and resolving risks and issues and clearly communicating the impacts on the project
• Business analyst experience with the ability to manage several moderate sized teams

Confidential,Alexandria,VA

Software Configuration Manager

• As a member of the Program Management Office, responsible for providing Software Configuration, Requirements Management, and Release Management support to the U.S. Census Bureau, Geography (GEO) Division:
• Updated the following templates and forms: Software Architecture and Detail Design Document, Requirements Management Trace-ability Matrix, Test Plan, Incident Report Form, Code Peer Review Forms, and Test Plan Peer Review Checklists.
• CM Subject Matter Expert responsible for working with the GEO Division Branch Manager in establishing and implementing an enterprise level CM Program for the Geography Division. Responsible for preparing monthly CM status accounting and metrics reports for project management use.
• Assist in the Release Management process for controlling and releasing software and related documentation for all projects with the GEO Division.
• Responsible for ensuring that all activities involved in the software design, coding and testing of the application software have been successfully completed before releasing the software for independent testing and deployment into the production environment.
• Facilitates Release-to-Test meetings and Release-to-Production to ensure all appropriate Project Management, Requirements Management, Software Development, Independent Testing, and CM activities have occurred before releasing software to the test and production environment.
• Perform independent software migrations of application products to the test and production environments.
• Works with the GEO Division CM manager to evaluate the adequacy of current CM processes and procedures and makes recommendation for CM process improvement.
• Responsible for assisting the GEO Division in establishing well defined documented and repeatable processes towards the goal of achieving Capability Maturity Model® Integration (CMMI) Level 2 in the CM process area.
• Project Management/Project Lead experience

Confidential,Reston,VA

Senior IT Manager

• Project Management/Project Lead experience
• Broad stakeholder communications/expectations management and facilitation
• Determining, analyzing and resolving risks and issues and clearly communicating the impacts on the project
• Business analyst experience with the ability to manage several moderate sized teams
• Microsoft Excel, Word, PowerPoint and Project
• Leading or functioning in a lead role for the implementation of medium-to-large projects with budgets over $1M
• Business requirements development/analysis
• Experience utilizing Project Management Institute established best practices
• Managed the Production Support activities, providing 24-7 operational support for the production operations and maintenance of the IT infrastructure and business applications in a multi-tiered platform environment.
• Managed a staff of 15 - 20, consisting of contractors and employees in the following functional roles: Applications Development/Customization, Tool Administration and Engineering, and Production Support.
• Managed projects tasks involving: Enterprise Problem Change Management, HelpDesk & ticket/incident management (BMC Remedy toolset); Managed the operations and maintenance of the applications and infrastructure, software patch management, performing hardware and application software upgrades; Database Management and conversions utilizing Oracle and Sybase; Provided end-users support and training,
• Developed process and procedures to support the Enterprise Remedy Problem and Change Management, and Hardware infrastructure streamlining.
• Developed and managed project plans and schedules for hardware upgrades, deployment of new applications or COTS software into the development, test and production environments.
• Managed via MS Project all software & hardware activities for the software version upgrade from Remedy 5.0, 5.5 6.3 and 7.x upgrade for Remedy.
• Responsible for the provisioning and deployment of all required hardware for the Remedy and Software Configuration Management infrastructure.
• Managed the COTs vendor relationships on behalf of Confidential . Responsible for interacting with the software/ hardware products providers.
• Managed the Enterprise Software Configuration Management Tool’s Support and Development organization for the corporation.
• Managed a staff of 8-10 consisting of contractors and employees in the following functional roles: Schema’s Development/Customization, Tool Administration, Licenses Management, and Production Support.
• Developed the corporate Software Configuration Management framework and corporate Software Configuration Management standard.
• Responsible for the SCM planning and management oversight of all SCM and Production Support activities for the operations and maintenance of the IT infrastructure and business applications in a multi-tiered platform environment.
• Responsible for the Production Support activities for the operations and maintenance of the IT infrastructure and business applications in a multi-tiered platform environment. Responsible for providing 24-7 SCM tools (Rational’s ClearCase/ClearQuest).
• Developed and managed project plans and schedules for hardware upgrades, deployment of new applications or COTS software into the test through production environments. Managed all software & hardware activities for the software version upgrade for Rational 2003, 2004 & 7.0 upgrade & patch implementation for Rational ClearCase and ClearQuest.
• Developed and managed project plans and schedules for hardware upgrades, deployment of new applications or COTS software into the test through production environments. Managed all software & hardware activities for the software version upgrade for Rational 2003, 2004 & 7.0 upgrade & patch implementation for Rational ClearCase and ClearQuest.
• Responsible for establishing and maintaining CM Service Level Agreements and providing SCM application and tools support to Confidential projects within the CIS Department.
• Managed a staff of 15 consisting of senior level Configuration Management Account Administrators, Consultants, and Developers.
• Responsible for establishing SCM direction and focus to the various stakeholders and constituencies and participating in marketing efforts within the CIS Department in the areas of SCM Best Practices with CIS. Established and implemented CM process and tools training within the team.
• Managed the day-to-day SCM activities in the areas of Application Release Management, Migration Coordination and Support, and Production Implementation. Responsible for providing status accounting information and metrics to senior management and CM customers.
• Managed a team of 16 SCM tools developers responsible for the maintenance and enhancement the CM Developed Toolset which coupled the Remedy AR System to PVCS Version Manager.
• Determining, analyzing and resolving risks and issues and clearly communicating the impacts on the project
• Business analyst experience with the ability to manage several moderate sized teams
• Microsoft Excel, Word, PowerPoint and Project
• Leading or functioning in a lead role for the implementation of medium-to-large projects with budgets over $1M

Software Configuration Management Team Lead

• Responsible for managing day-to-day SCM support activities for all development enhancement projects in a client/server environment.
• Responsible for managing a team of 5 comproised of employees and contractors. Responsible for planning and administering SCM functions, managing application deployments, and automating build and deployment processes that adhere to Confidential SCM standards and methodologies.
• Responsible for the creation and implementation of SCM Plans for application’s conversion projects which included the analysis, planning, scheduling, and conversion of the legacy applications from the existing process/SCM tools (i.e., CVS) to the Confidential SCM tool suite (PVCS, DevMan, Remedy).
• Determining, analyzing and resolving risks and issues and clearly communicating the impacts on the project
• Business analyst experience with the ability to manage several moderate sized teams
• Microsoft Excel, Word, PowerPoint and Project

Configuration Management Specialist

• Responsible for the quality of the software configuration implemented for multiple software environments; developed, maintained and coordinated change control programs for the movement of migration systems from Development, System, Acceptance testing and to Production.
• Responsible for establishing schedules and tracking status of all assigned SCM activities; maintained the integrity of the production Libraries for client server platforms. Ensure that all standards are met prior to moving proposed projects into production.
• Provide Configuration Management results to the Corporate Information Services management and make corrective recommendations.
• Determining, analyzing and resolving risks and issues and clearly communicating the impacts on the project
• Business analyst experience with the ability to manage several moderate sized teams
• Microsoft Excel, Word, PowerPoint and Project

Confidential, Rockville,MD

Principal Information Management Specialist

• Responsible for all project management tasks for the Production Quality Control Unit (five direct reports) within the Quality Management Group.
• Evaluated PeopleSoft Campus Solutions platform for Pell Grant initiative.
• Perform billing verification audits and compliance of the production system. Perform capacity planning and impact assessment to ensure the integrity and reliability of the production systems. Perform daily and monthly reviews/inspections of a billing system in excess of 9 million dollars monthly corporate invoice.
• Conduct system configuration assessments to determine the current hardware / software configuration is adequate to support future processing requirements.
• Facilitated and perform production quality audits to provide visibility to the Department of Education that production quality control activities were occurring correctly; Perform analysis of all production system problems, and monitor key indicators with relevant escalation procedures, and collect production quality control statistics. Provide audit results to senior management and the Department of Education as well as corrective recommendations.
• Business analyst experience with the ability to manage several moderate sized teams

Confidential,Rockville,MD

Configuration Management Specialist

• Responsible for software configuration items migrations, implemented for multiple hardware/software environments; developed, maintained and coordinated change control programs for the movement of test systems from Development, Quality Assurance to Production.
• Developed policies, procedures, detailed forms and tracking/auditing systems to govern the movement of new/upgraded software in a multi-tier environment. Developed and maintained CM policies and procedures that govern the transition of software items across platforms.
• Responsible for initial integration for PeopleSoft HR System and configuration management system.
• Responsible for establishing schedules and tracking status of all assigned CM activities; maintained the integrity of all Quality Control Libraries for client server platforms.
• Primary System Administrator for the QA IEF model encyclopedia. Performed software migrations for all UNIX based applications.
• Business analyst experience with the ability to manage several moderate sized teams
• Microsoft Excel, Word, PowerPoint and Project
• Supervised site operation and ensured that the day to day processing was performed as scheduled. Supervised eight computer systems operators on two shifts. Coordinated disaster recovery, system and application testing, resources scheduling, hardware/software upgrades, as well as system tuning.
• Performed operational staff peer reviews.
• Managed the day-to-day nightly batch processing, stock market data transacting report generation.
• Business analyst experience with the ability to manage several moderate sized teams
• Microsoft Excel, Word, PowerPoint and Project