Owner, Project Management Consultant Resume

SUMMARY:

High - performing process improvement professional with 15 years of experience in business process improvement from conception to completion. Proven achiever who is committed to aligning technology and business to generate cost-effective solutions and deliver multiple, mission-critical, multimillion-dollar projects on time and within budget for your organization. Skilled performer who exceeds at balancing business- and tech-side needs with realistic project commitment and common sense while leading business process improvement projects to successful completion that exceeds expectation. Optimistic, imaginative, hard-working self-starter cited by senior management for exceptional multi-tasking ability. Excellent communicator and relationship builder.

AREAS OF EXPERTISE & TECHNICAL SKILLS:

Six Sigma (Green & Black Belt)
Standards & Best Practices
Executive Communication and presentations
Project Management
JIRA
Process Improvement
Strategic Budget Planning
Full Lifecycle Management
Vendor Management
Program Management
Cost/Benefit Analysis/Budgeting
Process & Procedure Redesign
Agile/ Waterfall Methodologies
Portfolio Prioritization
Training & Leadership Development

PROFESSIONAL EXPERIENCE:

Confidential

Owner, Project Management Consultant

Responsibilities:

Launched and grew four social media communities; engagement growth 45% higher than the average per client.
Developed and lead social media lead-generation program, including automation set-up. Social media-originated leads increased 25% in the first month.
Created an online operational strategy and managed initiatives to improve overall performance for clients that resulted in a 30% average improvement in signing new clients over the first 3 months of execution.

Confidential

Director, Project Management & Quality

Responsibilities:

Proven Project Management skills leading large-scale projects across multiple business areas.
Consistently delivered success in planning, development, and leadership of IT and operational projects and programs.
Additionally, created and implemented processes for resource management, prioritization, risk analyses, and program management contributing to productivity, efficiency, and bottom-line performance.
Designed and implemented structured project management methodology for the project management practice.
Regularly presented program/project plans to board of directors and Client Advisory Board members.
Inspired performance by setting clear direction and high-performance expectations.
Administer operating, capital, and project budgets of up to $7 million.
Created an operational strategy and managed initiatives to improve overall performance that resulted in a 30% productivity improvement in the first 8 months of execution.
Conceived & Led initiative that saved over $2 million in expenses in 2017 and improved efficiency across the operational teams by 18%.
Technology Innovation successes include the management and execution of a multi-year software product road map that resulted in an improvement in Merchants competitive placement in 2016 and 2017.
Led communication and strategic planning initiatives for the executive team including creation of presentations for top clients and communications to all levels of the organization

Confidential

Sr. Director, Project Management & Process Improvement

Responsibilities:

Driving the successful execution of Donlen’s most critical and complex IT initiatives and programs via close partnership with executives and senior leaders.
Designed and implemented structured project management methodology for the project management practice.
Recognized by clients for delivering service with professionalism and class.
Identified and implemented strategic business initiatives including an improvement initiative to and resolve critical customer issues through process improvement initiatives.
Within six (6) months, increased quality by 35%, decreased customer complaints by 75%.
Annual employee engagement scores rose 46 basis points.
Improved call center operations capacity 15% via implementation of workforce management technologies.
Managed software development initiative to implement new financial sales product into the offices for Hertz rental locations in China.

Confidential

Manager

Responsibilities:

Mentored and created career planning for technical team members and project managers.
Negotiated with contractors and subcontractors. Successfully brainstormed, planned, and ensured the implementation and execution of projects are on time, within budget, while meeting the company goals.
Successfully executed and led international training projects in India and Brazil resulting in call center expansion of more than 75% .
Improved customer service levels more than 30%.

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