SUMMARY:

• Proven and diverse project management experience in PMO, Program/Project Coordination/Management in Legal Entity & Regulatory Reporting, Retail Banking, Capital Markets, Fixed Income & Currencies, Operational Risk, Credit Risk Management,
• Enterprise Risk Management, Confidential, Confidential, Product, Business Continuity Planning/ Management in Financial, Marketing, Media and Securities environments executing full lifecycle solution delivery experience and adhering to a consistent project delivery framework while using best practice project management principles and techniques.
• Strong proponent of a culture of continuous and incremental improvements through technology, improved skills and processes.

TECHNICAL SKILLS:

Project Methodologies: SDLC, ITIL, Six Sigma Knowledge, Lean Methodology, PMO, PMI

Project Management: Microsoft Project, MS SharePoint, Project Portfolio Management (PPM), RAID, Agile

Business Modeling Tools: Rational Rose, MS Visio, Word, Excel, PowerPoint, Rational Requisite Pro

Languages: SQL, VB, C++, Assembly, COBOL, HTML, XML, JCL

Hardware: PC, Compatibles and Macintosh

Software: MS Office Suite (Excel, Power Point, Access, etc), MS Outlook, VISIO, BRIO, MS Project, MS Exchange, Lotus Notes, Essbase, Vlookups and Pivot tables

Operating Systems: Windows 95/98/2003/NT/XP, MS Windows Server 2003/08, Mainframe (OS & Z/OS)VM, AIX, AS400, Client Server Architecture, Distributed Systems, MS SQL Server 2008/R2 CITRIX, UNIX, LINUX

Tools: JAD, Manage Now (Problem, Process and Change Management Processes), SharePoint

PMO, JIRA, Confluence, Box, Concur, Slack, NetMeeting, Sametime, WebEx, ATT Connect, WebTop, Netcool, Big Fix, TPM, Crystal Reports, Chart Reports, Health Checking Audit Process, Documentation (TWiki), REMEDY, Clarity, ILC, PeopleSoft, Coupa, Puridiom, dashboards, FTP, QA, SAS, File - Aid, CICS, IMS, ISPF, TSO, SPUFI, JES, EJES, REXX, ISO 9001, ISO 27001, CRM, QMF, Business Processing, Waterfall, Claims Processing, ITIL Practice Methods, HIPAA Compliance, Managed Care, Home Healthcare, Software Asset Management, (Licensing, offsets, renewals, machine and user), HP Service Center/Service Manager, ServiceNow, Eikon, Operations Call Center, Travel Operations, Confidential methods

PROFESSIONAL EXPERIENCE:

IT Project Manager

Confidential, New York

Responsibilities:

• Monitor revisions to tasks, resources, and schedules in standard PPM Tool and MS Project
• Ensure project changes are well defined, coordinated, approved at the appropriate levels, fully documented and communicated to affected parties
• Facilitate, maintain and or/enhance (proposing new processes, procedures and best practices) for our onboarding process. Also assist with the onboarding, offboarding, retention and retirement process
• Update and maintain Change Control Logs and report status of change control
• Maintain and monitor Issue and Risks Logs
• Support meetings, schedule and maintain calendars, prepare meeting presentations, attend project meetings, record notes during meetings, Create and distribute meeting minutes, document and track resolution of action items
• Provide status reports, perform reporting and follow up on issues. Also report KPI’s (Key Performance Indicators) and KRI’s (Key Risk Indicators)
• Update and maintain our RACI matrix/matrices
• Maintain and update project plans in standard PPM Tool . Add and update tasks, resources and milestones related to work breakdown structure (WBS)
• Monitor resource time reporting on project tasks in PPM
• Manipulate procurement requisitions and transactions in systems such as Puridiom, Coupa and PeopleSoft
• Manage the transfer of project data from PPM, Agile and other project tracking tools . Review data transfer errors and coordinate corrections
• Identify and manage completion of governance controls . Monitor, record, and complete SDLC governance requirements and project governance requirements (as appropriate). Work with Governance Administration to ensure SDLC compliance is satisfactory
• Assist the PM in drafting project proposals, SOW's, budgets, and preliminary schedules
• Manage project documentation and communications . Communicate with the team members utilizing Confluence and/or JIRA each week reminding them of the tasks that need to be done and follow up on blocking issues
• Compile weekly status reports . Interact with project stakeholders . Facilitate requests for project measurements and reporting
• Draft SOW’s for different contracts, ensure both parties involved in the contract’s have fully executed contract’s, track and assist in drafting consultants SOW’s, get vendors onboard on logistics such as hours, rates, signatures, extensions, terminations, etc and follow through to renewal or termination. Document, update and store contracts
• Manage business contracts, follow up with procurement and communicate with legal if any issues arise such as change of terms, expiration deadlines, renewals, terminations, cost conflict, and execution
• Ensure Master Service Agreements (MSA’s), End User License Agreements, (EULA), Statement of Work (SOW’s) and Order forms are all current for legal and governance adherence
• Update financial expense report statements with invoices and licenses for the VP and submit them in Concur to be reviewed by the Director
• Respond effectively to inquiries for information. Main focal point between multi million business contracts and VP’s and executive management on any pending issue and clarity on grey areas
• Ensure that all project documents and artifacts (licenses, PO’s, invoices among others) are stored in the appropriate document repository such as SharePoint and Box.

PMO Project Coordinator

Confidential, New York

Responsibilities:

• Responsible for project initiation and planning. This includes initial project planning efforts such as defining project guidelines, obtaining business and IT sponsor approvals, and coordinating the resources necessary to successfully deliver the full SDLC project
• Perform the relevant program/project management processes - i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management ensuring that the required artifacts are delivered and approved appropriately
• Balance overall project portfolio to ensure resource loading, project inter-dependencies, budget, delivery timing, and external factors are considered - portfolio risks are to be mitigated in advance
• Manage individual SDLC and master (merged) project plans by LOB with WBS structure, milestone and resource tracking also linking interdependencies via MS Project Server 2003
• Garner resources, attend meetings to review project plans and collect information from managers and assign, modify, add or delete individual tasks/duties revise or modify tasks and responsibilities based on percentages, and allow or reject where deemed necessary. Determine and assess need for additional staff and/or consultants, and help make the appropriate recruitments if necessary during project life cycle. Review project plan to modify or revise resources (add, delete or change)
• Alert/escalate outstanding or pending tasks for ownership and completion and close out of completed tasks. Confirm and report that tasks align with project plan and timeline one hundred percent, and that there are no discrepancies
• Utilize Project Portfolio Management (PPM) to analyze and manage project plan, project scope, time, tasks, make allocation decisions resources and skills for proposed projects
• Utilize PPM and Field Glass for timesheet management, tracking and maintenance
• Assist Enterprise Risk Management PMO in standardizing on-boarding and allocation processes and customizing the project management framework guidelines and templates
• Generate project progress and metrics for senior management consumption and facilitate in preparation of documents for project meetings
• Organize, track, coordinate, and report against the activity progress of onshore and offshore program team resources assigned to projects
• Provide and maintain a consistent set of project and change tools, templates and knowledge across the initiatives and coach/train project team of strategic PMO processes
• Responsible for responding to issues from project managers, team members, high level management and executives and stakeholders communicating fundamental problems back to development, network, platforms and other team’s providing first and second level support for evaluation and problem resolution
• Identify root cause analysis for existing business lines and system applications by tracking and analyzing existing business conflicts, identifying and resolving underlying issues, and escalating appropriately and proposing appropriate courses of action owning to completion of all reported issues and requests to closure
• Risk monitoring, periodic project reviews, service level tracking, critical problem resolutions/escalation, execution and delivery of allocated Milestone(s) within the specified schedule
• Set and continually manage project expectations with team members and other stakeholders. Identify and resolve issues and conflicts within the project team
• Utilize Service Now as central repository to open, track and close changes, open and close incidents and also utilize it to trace and query changes to report KPI’s (Key Performance Indicators)
• Provide PM and Portfolio management services, and support for regulatory and governance panel, meetings and migration activities
• Responsible for effectively communicating and presenting (using MS PowerPoint) major project milestones to senior managers and senior stakeholders, identifying potential project risks, provide continuing direction to the project team, and conducting regular status meetings to review project activities
• Produce weekly and monthly project/program status reports to include, pipeline and active projects reports on milestones and high level executive summaries and presentations using MS PowerPoint
• Track, report and manage for various work efforts such as Risks, Actions, Issues and Decisions (RAID) within the Enterprise Project Risk PMO
• Manage and monitor Risk and Issue logs (identify, document, and mitigate risks and issues to understand and effectively manage project interdependencies)
• Identify, mitigate and track issues via Excel work book and SharePoint lists for Confidential IT and proactively following-up with PMs and application developers for problem solutions within 24hr timeframe
• Save and maintain project artifacts and documentary evidence (e.g., meeting minutes) supporting and assisting internal and external audit practices processes
• Conduct project post mortems and create recommendations report in order to identify successful and unsuccessful project elements
• Responsible for document control, review and update our documentation repository
• Work and collaborate with Front, Middle and Back office departments to ensure deliverables are met
• Provide a quality control function over the change request submission, supporting, documentation and approval requirements as per established guidelines

Manager/PMO Portfolio Coordinator

Confidential, Nutley, NJ

Responsibilities:

• Worked closely with project owners and stakeholders to ensure new development initiatives were fully allocated & forecasted (projects ranging from 150M ~ 500 MM )
• Worked with 3rd party vendors (ICIS & iGATE) for SOW/RFP management and contract negotiations for on-shore and offshore consultants
• Managed individual SDLC individual and master (merged) project plans by LOB with WBS structure, milestone & resource tracking also linking inter-dependencies via MS Project Server 2003
• Created and coordinated business annual budget proposals with Senior Management from small to large scale projects ~1MM+ (PAR& PAM documents) for LOB groups (Risk, Market Data, Munis, Mortgages, Securitized Products & Rates Derivatives)
• Created, managed and updated business processes, BOW, issue and risk management, change management, by LOB (tasks, allocations, hours, %complete) for the FIC IT Portfolio team
• Created bi-weekly PSR & PowerPoint, Dashboard reporting for business Senior Management Steering committee meetings
• Managed JIRA incident tracking database for FIC IT to include: Reference Data Releases, Change Management entries, and exporting data into excel for data manipulation and reporting
• Ensured that applications that require testing are entered in HP Quality Control Center to ensure complete end to end testing
• Assisted Central Capital Markets PMO in standardizing on-boarding & allocation processes and customizing Project Management Framework guidelines and templates
• Responsible for Confidential resource time-tracking and approvals via PWA and MS Project Server
• Documented weekly meeting minutes (minutes include: task, action item descriptions, owners & due dates)
• Monitored overall program/project status constraints (scope, cost, and schedule)
• Managed and coordinated FIC IT data cleanup exercises verifying applications owners, app codes user IDs and server usage by LOB (Risk, Reference Data, Munis, Mortgages, Derivatives etc...)
• Created and managed FIC IT financial quarterly and annual budget planning via EITS, MIS & Excel (projects ranging - 150M ~ 500 MM)
• Compiled, coordinated and reviewed PMO/PMF documentation (project charters, bus requirements, testing, close-out docs etc.) across FIC IT- Capital Markets (Risk & FIC) ensuring they meet regulatory and compliance guide lines
• Negotiated with vendors SOW contracts for on shoring and off shoring resources and 3 rd party licensing agreements ensuring docs receive legal & CIO sign-off, and submitted to Accounts Payable

PMO Coordinator/Manager

Confidential - New Rochelle, NY

Responsibilities:

• Supported and built project plans for Senior Project Managers & Project Owners
• Facilitated and Chaired weekly status meetings to include: capturing meeting minutes and action items
• Organized and facilitated the closure phase of the project by completing benefit analysis or lessons learned
• Responsible for tracking the performance against new SOW’s and production status to ensure there are no project delays for critical work-streams
• Created, updated and maintained existing departmental and Project Office Standards & templates
• Produced weekly and monthly Project/Program Status reports, dashboards, executive summaries and scorecards reporting on: (pipeline and active projects, high level milestones and other project deliverables)
• Supported Program and Project Managers with day to day tracking and updating project office tasks within MS Project and Excel as well as create executive Power Point presentations
• Reviewed, collated and maintained the Issues & Risks logs, Mitigation plans and Next Steps-tracked via Excel and ATwork (SharePoint)
• Performed Adhoc work as necessary to include owning small projects as necessary, on-boarding of consultants and new employees and other administrative work as required

Project Manager/Senior Business Analyst

Confidential - Poughkeepsie, NY

Responsibilities:

• Developing multi-year product roadmaps with customers and Strategy & Architecture teams
• Creating and supporting the approval of business cases for Enterprise Data Warehouse initiatives
• Supporting the design and implementation of the overall business and technology strategies and architectures for Business Intelligence and Enterprise Data Warehousing
• Managing external contracts and suppliers
• Ensuring that quality program/project standards are met as prescribed by IT Services through the effective implementation or use of approved processes, methodologies and deliverable
• Coaching and mentoring both customers and program/project team members in program management delivery fundamentals and the benefits to successful program and project delivery.
• Responsible for eliciting, documenting, modeling, validation and prioritization of business, user, functional and non-functional requirements using interviews, facilitated sessions and information or data analysis
• Participated in executing test cases outlining and developing testing strategies, scenarios, and cases in full SDLC
• Provided support for conversion and interface analysis, and for the development of user documentation
• Researched complex client related issues using problem management and manipulated data to problem solve DB2 related issues using SQL and performed data integration. Also analyzed and trended data using statistical techniques

Systems Management Analyst/DBA

Confidential - Poughkeepsie, NY

Responsibilities:

• Responsible for designing and maintaining data elements and the database(s) for all components.
• Coordinating data between different servers
• Monitoring database performance and performing database reorganization as needed
• Developing database utilities and automated reporting
• Analyzing, consolidating and tuning database for optimal efficiency
• Overseeing backup, clustering, mirroring, replication and failover
• Performed data mining and manipulated data to problem solve DB2 related issues using SQL and QMF
• Wrote and performed database queries using SQL, against our databases and tables to extract data, retrieve information, input information or to problem solve issues based on query results. (Used select statements, inserts, updates, deletes, drops, creates, order bys, table relationships among many other actions).
• Developed specifications for data propagation and capture
• Performed data warehouse reporting, modeling and mapping to meet business requirements. Also created and provided data flow diagrams and documented the processes
• Validated and tested data for information accuracy thus maintaining data integrity and also avoiding data redundancy
• Coordinated and organized recruiting events and other workshops such as mentoring as part of my Confidential community work

Junior Business Analyst

Confidential, Weehawken, NJ

Responsibilities:

• Analyzed and processed securities into negotiability
• Planned the negotiability process
• Researched and did measurements using Rumba application and star cases on faulty items
• Performed our department’s budget forecast
• Trained motivated and supervised new part-time employees
• Developed a strategy to track securities resulting in a minimal loss of securities
• Developed and formulated test plans from Business Requirements/Function Specifications thus creation of test criteria
• Analyzed data used for testing making sure it met the condition being tested