OBJECTIVE:

Desire a challenging position in information technology, with focus on operational/distributed service delivery of infrastructure computing server support and consulting services

SUMMARY:

I am an experienced professional with a broad range of skills in high demand. I have 25 years of experience in IT, including the past 19 years with Confidential contracts, most recently as a Project Hosting Engineer. I currently work in a mission - critical, large-scale server hosting environment. I feel my strongest quality is problem solving and anticipating and finding a solution to complex issues. I understand the nature of the IT business, and the importance of high availability, and customer satisfaction.

SPECIALIZED SKILLS:

Operating Systems: Windows Server, VSphere (VMware ESX), LINUX, Windows Desktop

E-Business: Internet Application Hosting, Infrastructure Management, Operating System Support, Enterprise Security Management, Distributed Storage Management, Host Intrusion Detection, MySQL, WordPress content management systems

Software: DNS, AD, Microsoft Clustering, MPIO, Confidential Server Management Tools, HP Blade Center management, Veritas Volume Manager, Enterprise Security Manager, Tivoli Storage Management, HP/Compaq Insight, Backup Exec, ONTAP, Cisco IOS, Symantec Antivirus, Microsoft Office suite.

Hardware: HP (Compaq) Proliant and Bladecenter, Confidential xSeries, Confidential PureFlex, CISCO UCS, SAN Storage Systems ( Confidential DS/FastT, Shark, NetApp), Raritan / Avocent KVM, Cisco

Incident / Change Management tools: BMC Remedy, Global Service Management, ManageNow, ServiceNow, Confidential Control Desk

PROFESSIONAL EXPERIENCE:

Confidential

Project Engineer

Responsibilities:

• Manage the datacenter infrastructure virtual IaaS hosting environment, with specific emphasis on compute capacity and allocation of ESX cluster resources to ensure high availability and minimal maintenance downtime for running virtual hosts in the clients primary and QA/DR locations.
• Manage the hardware compute operations, and organization of infrastructure sizing activities, with communication to client and Confidential delivery managers, the need for contract amendments and SOW / RFQ for procured infrastructure.
• Organize the build work orders for additional infrastructure components as necessary, and decommission of out of life hardware, and defunct program resources. Work with datacenter facilities teams to facilitate rack and stack for new physical hardware.
• Member of the clients hosting and engineering team, primarily responsible for new project initiatives within the primary datacenter realm for corporate operations, with emphasis on platform, network architecture and infrastructure buildout service requests.
• Work with hosting architect and project managers to organize and coordinate project deliverables for new corporate program applications. This includes architecture design and hosting review, build sheet creation, and the creation of build orders for the Confidential delivery teams.
• Work closely with the Confidential technical platform delivery teams to ensure timely project execution, with follow up activities to project managers and client architecture, keeping in compliance contracted service level agreements, and delivery lead-times.
• Facilitate expedited project requests with delivery teams as necessary.
• Work with client’s program application teams to coordinate disaster recovery plans and organize the necessary Confidential technical delivery teams to complete gate review of DR testing and compliance.
• Work with Confidential technical hosting teams to review and remediate security vulnerability scanning initiatives performed by the clients NVA security compliance teams.

Confidential

Team Lead

Responsibilities:

• Confidential defense contractor, leading a team of US based platform engineers on day-to-day support for US data center operations, utilizing ITIL incident, change and problem management processes.
• Management of platform specific (Windows, UNIX, VMWare) technology leads with an overall team of 65 system administrators supporting the daily steady state and project operations, managing 6000+ virtualized images, running on ESX infrastructure, utilizing HP and UCS compute hardware.
• Oversee run and maintain operations in support of the compute hosting, utilizing specialized service management ticketing and monitoring, with strict adherence to contracted service level agreements, and data security.
• Point of client and technical escalation for steady state operations and technical liaison into account management.
• Lead integrating cross business unit teams to one cohesive unit, developing common enterprise processes.
• Part of the transition team to bring contract into Confidential support, including standing up tools infrastructure, organizing knowledge transfer from the previous vendor, and working closely with the client to organize and manage CMDB inventory of CI data, and resource unit billing processes.
• Advise and participate with new project activities with account and transformation project management, including the organization of common business process, and new RFS work opportunities for the account.

Confidential

Team Lead / Subject Matter Expert

Responsibilities:

• Lead a team of engineers consisting of US datacenter and offshore resources supporting server system operations for a retail grocery and food service company, spanning multiple corporate locations and several distribution centers.
• Technical escalation for US and offshore platform engineers, performing day-to-day activities, and incident management, providing SME level support for customer initiated critical escalations.
• Systems support include Windows Server 2000 - 2012, VMware / ESX 4.0 & 5.0, as well as various infrastructure services, AD DNS, DHCP, clustering, SAN server endpoint management, multipathing and HBA support, VCenter host builds and management, network configuration, HP Blade chassis configuration and management.
• Support standard set of Confidential tools, including TSM (Tivoli Storage Manager), IEM (BixFix), SEP (Symantec Endpoint Protection), IPCenter automation tools and OS patch management using Tivoli Endpoint Manager.
• Direct interface with service delivery managers, and account focals, reviewing daily client operations reports, incident ticket management, and system capacity management.
• Participate in project planning sessions and performed architectural review of new project service requests.
• Review and approve change request for the team, reviewing technical documentation, and implementation plans for BAU operations related to OS platform support.

Transition Engineer - Subject Matter Expert

Confidential

Responsibilities:

• Was on a team of subject matter experts performing server builds, infrastructure tools, project planning, and documentation to facilitate the transition of client services into Confidential data center hosting and operations. Currently serve on the custom tools and build deployment team.
• Completed large scale customer deployments of custom tools to migrated hosts, preparing said systems for integration into IBMs steady state delivery model. This included security monitoring agents, hardware and software monitoring, and service desk agents.
• Completed build out of infrastructure systems, deployed hosts from VM templates utilizing custom Confidential build images. Performed all aspects of OS server builds including VMware host resource modification, operating system customization, and quality assurance.
• Lead tools transition focal for infrastructure tools deployments. This includes, project coordination and team lead for staff with tools wave planning, interfacing with project managers and customer liaisons. Preparing said system for delivery into Confidential steady state support.
• Was the migration lead for datacenter relocation, technical liaison facilitating tasks related to a physical L&S, including baseline documentation, physical coordination / planning and implementation related to operating system image builds, and infrastructure services including SAN and LAN provisioning, virtual host migration support, network architecture review. Team lead for wave planning and resource schedule.
• Participated in project coordination and quality control activities, ensuring transition teams were following strict quality guidelines as defined by Confidential audit teams and management.

Confidential

Senior Systems Administrator - Project Coordinator

Responsibilities:

• Was responsible for the daily management and system administration of hosted systems for a large global energy corporation including datacenter operations, physical server builds, infrastructure connectivity, logical server builds, and operating systems support.
• Served on a team with remote system administrators, responsible for the management of 3500+ Wintel servers spanning 4 main US datacenters, and several satellite locations. Administration services provided include OS support, monitoring support, and application support.
• Provided operational support of projects, performing physical server build activities, including racking, patching, and physical problem determination related to the infrastructure of the facility. Responsibilities include ensuring all remote access methods are functional, including KVM management, and Integrated Lights Out support, as well as the layer 1 physical cabling of the datacenter.
• Participated on a team of system administrators responsible for building and delivering a logical operating system base for servers deployed in any of one of the customers US data centers, with close coordination with Confidential project management teams. Provide delivery of a base operating system build and management tools, for use by end users application owners.
• Administration of virtualization technologies including physical HP blade chassis builds and provisioning, HP blade server provisioning, VMware (vSphere) virtual machine base OS builds, resource allocation, and vCenter administration.
• Participated in on-call activities as necessary for level 3 escalation of operating systems support for overseas staff, and data center facilities.
• Was a mentor and provide leadership for 2 facilities system administration resources.
• Served as technical lead for local system admin resources.
• Lead and participate in the problem determination activities related to facilities incident management.
• Perform project coordination activities, and interface directly with Confidential project managers, and client liaisons.
• Organization of change management and project manager communication for related project activities.
• Direct contact with project sponsors / customers on planning and kickoff calls, relating information to the delivery team on project requirements related to facilities activities, and physical server builds.
• Scheduling projects and leading build team with technical aspects for each project and acting as the technical escalation for issues related to the project.
• Lead and participate in the project build activities including physical delivery including racking, patching, physical build, hardware problem determination, and logical operating system build activities.
• Lead and participate with the customers specialized documentation procedure, including but not limited to change management, CMDB (configuration management database) documentation management, and patching documentation management, as well as following the documentation procedures instated by the Confidential project office.
• Serve on facilities on-call team that responds to local data center incidents.
• Assist remote teams with host / device configurations, including network device configuration.
• Liaison with customer data center manager with technical consultation for new projects.
• Technical lead for Chicago area data center facilities for Confidential system operations (projects & steady state), tasked with local system support and administration.
• Provide technical mentorship for on-site technical staff and provide additional consultation / technical assistance to the acting project coordinator.

Confidential

Technical Services Professional - Systems Integration

Responsibilities:

• Was on a team of system administrators responsible for the daily administration of customer contracted hosting services consisting of 160+ different customers, running on 600+ Windows 2000/2003 servers. Customers include commercial and governmental contracts. Customer transition and steady state support.
• Provided delivery of infrastructure support consisting of layered TCP/IP networks including public facing, and VPN connectivity. Server administration includes but not limited to disk RAID, file sharing, user management, performance management, security policy compliance, remote administration, network and SAN management.
• Completed maintenance of the complete end-to-end 24/7 management, including daily health checks, hardware/ software monitoring, security scanning, and technical documentation for customer environments.
• Troubleshoot customer environments in a level three capacity, including operational support for problem determination of automated alerting systems, and customer reported problems for the hosted environment.
• Provided transitional support from specialized architectural diagrams, and delivering a client solution, including server builds, hardware /software configurations, security policy implementation, and specialized customer application support.
• Was team lead for peer administrators, scheduling vacations, communicating customer status, organizing on-call support resources and schedules.

Confidential, Illinois

Network Administrator

Responsibilities:

• Was responsible for the daily administration of “Business Systems” servers, with one primary Windows NT network application and print server, three backup domain controllers, one Citrix application server, two Lotus Domino Servers, one Windows NT RAS server, one network monitoring server and three miscellaneous development servers.
• Administered the division’s two main Lotus Domino servers including database maintenance, web administration, and email management.
• Was responsible for daily client / server network administration, file and print sharing utilizing SBM and Confidential protocols, backup maintenance, virus scanning, and network printer maintenance
• Provided end-user desktop OS support, consisting of Windows NT workstations, Microsoft Office, Lotus Notes v4.5 / 4.6, QVT terminal emulation to DEC UNIX systems, and Oracle database browser applications via SQLNET.
• Performed research and development of future implementation projects, including messaging standardization, disaster recovery procedures, and upgrades.