SUMMARY:

• Vision - driven change agent with career-long record of information technology expertise, scrum mastery, process improvement, agile coaching, and technical project management success for leading organizations
• Proven talent for aligning business strategy and objectives with established IT and project management paradigms, scrum, waterfall, and agile frameworks to achieve maximum operational impacts with minimum resource expenditures.
• Growth-focused thought leader with expertise spanning vendor management, risk management, contract negotiations, talent acquisition, cloud solutions, service design, SDLC, system procurement, solution engineering, training and mentoring, infrastructure development, emerging technology solutions, cross-functional team leadership, performance assessment, performance improvement, and conflict resolution.
• Exceptional administrator with keen interpersonal, communication, and organizational skills, as well as budget management, policy development, and resource allocation expertise.

TECHNICAL PROFICIENCIES:

Windows, Citrix, Linux (Red Hat, Ubuntu), AS/400, Mac OS, servers, hybrid storage solutions, DR, routers, LAN, wireless LAN, Microsoft Exchange, Active Directory, Microsoft Office Suite, Microsoft Project, Access, Crystal Reports, Technical Writing, Visual Basic, SQL, Jira, Confluence

PROFESSIONAL EXPERIENCE:

Confidential, Columbia, MD

IT Director/PROJECT MANAGER

Responsibilities:

• Hired for Citrix XenCenter Migration, application, and Tech Refresh with a $2 million budget and 1 direct report
• Led approximately 15-20 small projects of various scopes (completed 18)
• Modernized 30 Citrix VMs across 3 new Dell PowerEdge R730 servers and upgraded outdated XenCenter 6 and Hyper V VMs to XenCenter 7.1.1
• Solved chronic login problems by implementing Single Sign-On by AD passthrough to Citrix
• Drew Visio Diagrams for all equipment room layouts
• Setup Platform as a Service (PaaS) and Disaster Recovery as a Service (DRaaS) in Microsoft Azure
• Migrated Microsoft CRM from 4.0 to 2013 and Dynamics GP from 2008 to 2016 with SQL 2016 back end
• Analyzed security of company systems, network, and data and upgraded to best-practice standards where needed
• Revamped core fabric to new Dell N4032F managed switches
• Built in and engineered Dell Unity storage/hybrid cloud platform to replace PowerVault storage in AWS space
• Extended and trued-up site licensing for Citrix and Microsoft client access licenses and all Microsoft Applications including SharePoint, Dynamics GP, CRM, SQL Server, Windows Server 2016, and Office 365
• Discussed, negotiated and signed new SD-WAN fiber and line-of-sight wireless contracts for all 11 sites as well as obtained new cloud based VOIP solution with handsets
• Changed out 40-60 XP machines with slim Dell 5050 workstations with Windows 10 Pro
• Acquired new Printer hardware, page count, and warranty services for 11 sites
• Assessed and audited budget estimates for completeness, accuracy, and conformance with procedures
• Initiated WordPress based Help Desk ticketing system
• Aided 170 on-site and remote-site employees with day to day help desk tasks
• Executed requirement gathering for business case analysis and budgeting determination
• Authored SOW (Statement of Work) for pre-project deployments including scope and timelines, as well as reviewed SOWs from all vendors and pushed back hard when they did not meet specifications or SLAs
• Cooperated extensively with vendors for inventorying and compliance with processes/procedures
• Reported status to all C-level officers, section heads and vendors
• Coached end-users in operational support and compliance

Confidential, Laurel, MD

Technical Project Manager/AGILE COACH

Responsibilities:

• Engineered solutions for sponsored projects to accomplish specific and unique requirements for all sectors of APL (Research & Development, Air and Missile Defense, Space, Force Projection) with $25 - $50 million government funded budget leveraging scrum sprints for software and agile coaching for process improvements
• Tracked bugs in Jira and setup Confluence workflows
• Trained agile and scrum project leaders with sprints incorporating specialized change management, work standards, scope, compliance, and conflict resolution expertise in addition to project requirements
• Installed nVidia GPU compute nodes for missile defense and precision engagement
• Established 128 server node and high-speed InfiniBand network for undersea defense
• Built four 150-seat control rooms for cyberwar defense exercises with VDI deployment over PCoIP network designed for extensive collaboration
• Conducted extensive, constant hardware refreshing including laptops, desktops, monitors, tablets, iPhones with asset management and tracking, imaged to meet FISMA and NIST 800-53 standards
• Analyzed and reported cost, analytical, and monthly usage for each IT project to stakeholders
• Upheld and audited all SLAs (Service Level Agreements)
• Outlined and implemented Custom SharePoint workflows for team collaboration and milestone awareness
• Tracked bugs in Jira and setup Confluence workflows
• Investigated and recommended improvements to internal control processes
• Evaluated budget estimates for completeness, accuracy, and conformance with procedures
• Constructed role-based ERP menus for sales orders, quotations, inventories, and inquiries
• Executed requirement gathering for business case analysis and budgeting determination
• Submitted SOW (Statement of Work) for pre-project deployments including scope and timelines
• Cooperated with vendors for inventorying and compliance with processes/procedures
• Documented and dispatched status to all managers, officers, section heads and vendors
• Guided end-users in operational support and compliance

Confidential, Germantown, MD

Delivery Manager/scrum master

Responsibilities:

• Oversaw the Project Assessment & Reporting System (PARSIIe) enterprise web application and server environment migrations and oracle sundowning with a $10 million government funded budget
• Scrum Master role utilizing sprints leveraging Jira, Confluence, and Slack to track issues and promote backlog items
• Managed Follow-the Sun vendor and help desk with 10 direct reports
• Trimmed expenses and boosted application performance by virtualizing already purchased resources
• Augmented storage nodes with smart backup software to de-dupe and categorize over 15 years of project data
• Implemented two-factor authentication for privileged database access
• Steered government, business, vendor, and technical teams to meet changing regulatory needs
• Generated targeted objectives for compliance between vendors, developers, software architects, and end users specifically designed to be cross-functional
• Administered all internal requests for budget auditing and documented findings
• Monitored all issues and reported them to other managers, project heads, and vendors
• Drafted SOP documentation and advised in SOW creation
• Directed Vendor Management of all project-specific 3rd party package deliverables
• Ordered task management and business flows after gathering business requirements

Confidential, Jacksonville, FL

Oracle TECHNICAL project manager/SCRUM PRODUCT OWNER/AGILE COACH

Responsibilities:

• Conducted Follow-the Sun Help Desk Management and vendor management with a $10 million private budget
• Handled all Oracle Instance Components, monitoring, alerts, and interface protocols with “hands on” support
• Applied Scrum and other Agile methodologies to migrate SAP/Peoplesoft instances to Oracle DB 12c
• Played role of Scrum Product Owner for Scrum sprints - responsible for stakeholder engagement and business requirements, product and process vision, backlog item promotion, and final arbiter of requirements questions
• Engaged in extensive audit prep for Sarbanes-Oxley requirements, and responded to all information requests
• Administered and utilized HCM, iProcurement, AP, AR, FA, GL, and Discoverer
• Managed phased deployments and upgrades of Oracle databases (UNIX/Linux) and Oracle EBS front end
• Governed all migrations of Oracle schema objects and manage schema changes
• Recorded processes and procedures, best practices, and cross validation throughout SDLC
• Analyzed user readiness for proposed customizations
• Pinpointed deployment plans aligned with training and orientation of employees
• Forecasted future trends for usage, load balancing, and capacity using Oracle BI tools

Confidential, Fort Pierce, FL

Systems Engineer/Manager

Responsibilities:

• Directed team of 30 technicians for the site and led extensive training for each team member
• Modernized and virtualized all back-end server and storage nodes
• Counseled management to changes with high level summaries
• DR control room recovery direction with vendor after Tropical Storm Fay flooded site
• Designed custom project management and change management templates to share for all teams
• Selected, interviewed and screened all incoming staff for possible hiring
• Organized and led service risk mitigation teams
• Characterized metric definitions and implemented them across the divisions
• Participated in Extensive Disaster Recovery Consulting and Planning, onsite and offsite testing and established company’s first offsite Disaster Recovery office

Confidential, CHICAGO, IL

Systems Engineer/Manager

Responsibilities:

• Autonomous support of 170+ user community
• Managed Active Directory (AD) for the user community - AD Setup for all offices
• Successfully installed first in-house E-Trading application developed in London
• Bloomberg, CQG, ILX, ADP, Dow Jones, Reuters, X-Trader Application Support Specialist
• TN 3270 ( Confidential Mainframe) and TN 5250 ( Confidential AS/400) emulation
• Installed Wi-Fi 802.11b. 802.11g and 802.11n Wireless Networking
• Internet Information Server and Proxy Sever installation / configuration
• Disaster Recovery policies implemented and thoroughly maintained
• Restored entire data center that suffered office fire in 64 hours
• Interviewed and hired other support personnel

Confidential

Systems Developer/Manager

Responsibilities:

• Migrated nascent E-trading applications from Confidential to XML with Web GUI
• Managed Trade Checking Help Desk for London Stock Exchange ( Confidential )
• Leveraged Japanese skills to liaise with Foreign Trading Desks in Tokyo, Hong Kong, and Singapore
• TN 3270 ( Confidential Mainframe) and TN 5250 ( Confidential AS/400) emulation programming for data migration to GUI
• Wrote test scripts for all program iterations
• Managed migrations from DEV/TEST to Production in phased, change controlled rollouts