Career Summary

Project Manager / Business System Analyst experienced with developing business cases and project charters, managing complex project plans, capturing business and system requirements, preparing use cases, developing business and system process flows, performing integrated change control, executing test plans & scripts and managing deployments. Skills include communication, scope, time, cost, quality, testing, resource, risk and management of onshore and offshore vendors including statement of work and charge requests. Hands-on and deep technical understanding of requirement engineering and quality assurance. Years of experience assisting in implementation of software and hardware applications, upgrades and enhancements in the financial, insurance, logistics, utilities and manufacturing industries.

Accomplishments
Managed and delivered multiple concurrent UPS projects with Accenture onshore and offshore resources using formal project management methodologies.
Coordinated the Standard Infrastructure support and service outsourcing to IBM as the Infrastructure Technical Transition Project Coordinator, which will generate over $10 million in savings.
Managed Maintenance Release & Patch Management for the Infrastructure teams.
Developed and managed the North American IT business project including over 2,100 material suppliers serving 34 assembly plants, which generated over $1.5 million of logistic movement savings.

Business Skills
Business & System Analysis / Problem Solving / Requirements Gathering & Analysis / Requirements Management / Quality Assurance / System Deployment / ITIL Methodology / IT Operations / Operational Excellent / IT Outsourcing / Business Processes / Process Improvement / Operational Efficiencies / Increase Productivity / Customer Service / Budgeting / Forecasting / Team Management / Target Setting & Tracking / Variance Analysis / Performance Reporting / Financial Management & Reporting / 3rd Party Contract Negotiations / Vendor Negotiations

Project Management Skills 
Application, Hardware & Software Project Management / Collaborative Problem Solving / Organization & Prioritization / Vendor Management / Sponsors Relationship / Stakeholders Relationship / Team Management (team spirit) / Project Identification / Statement of Work / Benefit Calculation / Cost Estimations / Project Cost Calculation / Project Budgeting / Project Forecasting / Project Scheduling / Resources Allocation / Scope Definition / Risk & Change Management / Effective Project Documentation (Business Case, Project Charter, Business Requirements, Functional Specification, Use Cases, Technical Specifications, Test Plan, Test Scripts, UAT Test & Deployment Plans)

Experience

Confidential
September 2012 – January 2013
Project Manager, Special Projects

• Coordinated the activities of multiple cross-functional teams to complete project in support of Holiday Independent and Assisted Living business strategy and objectives.
• Managed multiple medium and large highly complexity projects to support the acquisition projects including supporting the implementation of IT business solutions.
• In-depth knowledge and experience in vendor management, budget analysis, cost management, time management, risk management and integration management.

Confidential November 2011 – September 2012
IT Technical Project Manager-Consultant

• Coordinated business and vendor functional requirements, technical design, development, testing and implementations with Accenture onshore and offshore resources. I’ve developed and documented work estimates, project schedules and business process implementation for internal users and customers.
• Lead a team in understanding business strategies, collaborating with stakeholders to define project scope and planning and development of project schedules, critical milestones, processes, and project reviews. I’ve addressed technical and deployment questions for the customers with their vendors.
• Managed multiple vendor schedules and meetings along with working cross functionally on special projects.

Confidential November 2005 – November 2011
IT Infrastructure Project Manager/ Business Operations Analyst

• Worked with IBM to transition the IT infrastructure services and support to IBM Global Delivery Center (GDC). I planned, organized and controlled multiple responsibilities and resources to achieve project objectives including SOWs and change requests.
• Planned, executed, monitored, controlled and closed a project that created and organized the IT Infrastructure operational support department.Includes empowering, motivating, mentoring team members, so we could reach common project goals.
• Documented functional, system and resource requirements, financial costs, testing and implementation Mainframe products and operating systems upgrades including 3rd party vendor packages, CICS, COBOL and z/OS 1.11 upgrades.
• Gathered requirements and coordinated the Infrastructure monthly Operations maintenance release & patch management including impact analysis, cost estimation of the design and product releases with vendors.
• Prepared a plan with the operations teams to increase the maturity level of the Problem Management goals/measurements, documentation including policy, procedures, process objectives and maps, inputs/outs, responsibility/accountability and risk management.
• Prepared and developed the Operational Engagement Model processes and procedures.

Application Project Manager / System Analyst

• Managed the Concur Travel and Expense conversion and upgrade which involved planning, gathering requirements, identifying assumptions, risks and constraints, determining roles and responsibilities, managing execution, testing integration points and user interfaces along with coordinating the training and deployment. Including assisting project team with problem resolutions, and vendor selection.
• Supported an acquisition by identifying needs and features, capturing functional and non-functional requirements, preparing use cases and business process diagrams. As the Quality analyst, I prepared quality management plans, coordinated development of acceptance tests, prepared and executed component integration tests, performance and system testing scripts.
• Coordinated an in dept analyst to validate the vendor’s proposed methodologies, techniques, solutions, services, software and architecture requirements. Ensured project deliverables are technically sound, clearly defined and obtainable.

Confidential May 2004 - November 2005
IT Project Lead & System Analyst /Consultant

• Developed a project management plan including scope, time, quality, resources, communications and risk plans for a custom footwear design applications.
• Coordinated reverse engineering and decommissioning Nike footwear legacy system.
• Worked with Nike and offshore staffs to gather requirements in order to analyze existing procedures and processes, then I developed and recommended new business process options.
• Prepared functional and non-functional requirements, business rules, data maps, logical data models, use cases, according to the Rational Unified Process (RUP).

Confidential July 2000 – April 2003
IT Technical Project Manager / System Analyst

• Managed a joint venture between VectorSCM and General Motors (GM) North America Inbound Materials to identify, develop and deploy a supply chain management system for the purpose of cost savings via route optimization of the supply chain. Experienced managing timelines and budgets to ensure project is on schedule including resolving resource allocation issues.
• Initiated and lead project planning activities including scope, change control, risk, procurement, resource, quality, cost, time and communication management plans. I prepared and conducted informal and formal presentations to GM, Electronic Data Systems (EDS), CNF, global supply chain services, management teams and stakeholders. In-depth understanding of project delivery life cycle and change management processes.
• Created and maintained a project schedule for each deliverable by identifying and monitoring project timeline, project milestones, tasks, resources, task dependencies, and critical paths to ensure the project was delivered as scheduled. Experienced managing project issues and risks along with resolution and escalation.

Confidential September 1998 – July 2000
IT Project Manager/System Analyst-Consultant

• Developed and managed drill scenarios for testing contingency plans, communication, operational and validation procedures. Documented drill scenario results and made suggestions for improvements in the business area operations.
• Supported the development of the Y2K contingency plans for application system failures, participated with 24 business areas and developed over 100 contingency plans.

Education/Training

Confidential Provo, Utah
Bachelor of Science, Business Management
Major: Business Management with Finance emphasis and minors in Accounting and Economics

Confidential, 
ITIL Version 3 Foundation Certification
Requirements Engineering Training
Business Analyst Training
Six Sigma Training