PROFESSIONAL SUMMARY:

• Over nineteen years of experience in software development life cycle from concept thru rollout and maintenance in various industries including High Tech, aircraft engines, healthcare, that includes e - commerce, financial including banking plus credit union and consumer retail
• Experience on various platforms like cloud, client/server and mid-range computers. Cloud experience includes Salesforce SaaS platform, MaaS and cloud based API integration platform.
• Experienced on various software delivery methodologies like agile/scrum, hybrid and waterfall SDLC methodology. Also experienced with onshore-offshore delivery model.
• Lead IT Release Manager at Salesforce and improved the portfolio to take on environments under the release management and increased the releases throughput during my tenure from 60+ in + by 2015. Also made it process based than person based with continuous improvement as part of the release close task. Experience in delivering complex Salesforce led solutions while at Salesforce for 4.5 years and improved the quality assurance and QA automation operations for faster and quality releases.
• Business Intelligence Reports was a deliverable for all my Confidential experience as the leadership is always focused on sales pipeline and forecasts. Proficient in Salesforce WAVE BI tool and currently pursuing Big Data course on Cloudera thru Udacity.
• Exceptional project and program management skills, managed complex multiple-projects concurrently resulting in on time and within budget project delivery meeting customer expectations and business objectives.
• Work towards making cross-functional teams that collaborate as a focused unit to achieve aggressive business goals.
• Self-starter, quick learner of new technology.
• Demonstrates a clear sense of urgency when faced with diverse situational challenges and has the ability to thrive in dynamic and fluid environments while remaining pragmatic and focused.
• Formal risk management process shared with project team to ensure that foreseeable risks are called out and mitigated or accepted. Also, ensure the risks are called out in status report for visibility to leadership.

PROFESSIONAL EXPERIENCE:

Salesforce Program/Project Manager

Confidential

Responsibilities:

• Managed the cross functional teams for all HR initiated projects.
• I was assigned 3 projects, where I was working with the team to setup the scope, quality criteria, testing, UAT, adoption and schedule. Identified operational pain points and opportunities to improve meeting schedule for the Team.

IT Project Manager

Confidential

Responsibilities:

• Successfully rolled out Loyalty program’s pilot initiative on point of sales SMS for increasing the registration of customers.
• The pilot integrated the Confidential branch’s POS with Salesforce Marketing cloud, Mobile Checkout, infrastructure and other third parties.
• Personally, took the project from concept to delivery within a span of months per the business demand of rolling out before Thanksgiving rush and enable data gathering of purchasing patterns of customers.
• Worked with the Business Analyst and Solution Architect in IT fuel management retail team to bring a vendor provided service in house and save one million dollar for the company.
• I facilitated all the discussions between the new vendor, Business and IT.
• My approved deliverables included the detailed project plan, the current and target process and solution design document .

IT Program/Project Manager

Confidential, San Francisco, CA

Responsibilities:

• Responsible for rollout of Salesforce Steelbrick application for configure, price and quote flow and integrating with NetSuite by sun setting Zuora subscription application.
• This project involved cross functional interaction with the Confidential Engineering, Salesforce professional services, third parties like DocuSign, business users and the internal IT delivery team like development team plus business analysts.
• The various tracks involved were Development, Configuration andpay Data Migration on the project.
• Completed assessing the status of the project and brought in process of daily standup, weekly status reporting with updated project plan.

IT Program/Project Manager

Confidential, Pleasanton, CA

Responsibilities:

• Worked as a single point accountable for defining, implementing and promoting standard project plan, processes and tools for delivering multi-team and multi-track projects. Report and track the estimates, schedule, plan and resources for the project phase(s), negotiating conflicting priorities.
• Successfully worked with the scrum teams to deliver 4 large projects with the help of a cross functional team including the User Experience Team, Product Managers, Scrum Team and Release Management using hybrid methodology.
• Responsibilities included managing the project deliverables, removing blockers and communicating the status of the project on a weekly basis.

IT Program/Release Manager

Confidential, San Francisco, CA

Responsibilities:

• Successfully worked with Salesforce IT departments, Marketing, Sales (org62) and Employee Success, to deliver major transformational initiatives.
• Was made the Lead IT release manager in July 2014 for exceptional performance.
• Created and executed the strategy for environment, version control and release (roll out) thru detailed project planning and execution for each of these departments
• Enterprise Integration - Migrated to enterprise bus service integration from legacy point to point integration using MuleSoft.
• Successfully rolled out the multi-million dollar initiative to replace the legacy configure, price and quote application with Apttus (cost of project in the range of $25 mm) - End to end implementation of CPQ tool - Apttus. We also had a data migration track with millions of records to be updated. I was responsible for the release strategy of this large and complex initiative.
• Used agile and hybrid methodology to deploy quality code to production.
• For regular maintenance releases of Web Home page, Enterprise Integration, Identity Access, set the milestones and ensured the policies set by change advisory board were met successfully and reduced the number of unplanned releases to zero with continuous improvement on code quality.

Program Manager

Confidential, San Francisco, CA

Responsibilities:

• Consistently delivered customer service technology projects thru releases in a fast paced environment with the help of multi-located cross functional team including business, user experience, analytics, product, engineering, quality assurance, release management and technical support.
• The accomplishments include large multi phased projects in ecommerce and Confidential stack projects namely My Account, Seller 1099, Team works, Siebel and Fraud Prevention. Agile and Hybrid (Agile plus waterfall) methodology was used for all projects.

Technical Project Manager/Production Support Management

Confidential

Responsibilities:

• Worked on two large cross platform projects from Concept to project closure.
• One project was to ensure that the entire shared web servers in production have been upgraded to Solaris 10.
• The other project was leading the MS project server implementation at Internet Service department level.

Sr. Project Manager - Strategic Mobile Applications

Confidential, Novato, CA

Responsibilities:

• Led concurrent multiple projects at various financial institutions in implementing and integrating the Confidential product with the financial institution’s (FI) backend.
• Collaborated with external business team and internal team like product, solutions and testing team for successful implementation and rollout of the solution.
• I kicked off implementing the mobile product for 5 banks and interacted with C suite personnel for them.
• Another strategic project was the FI alerts for a leading credit card firm in the nation.

Project Manager/Business Analyst

Confidential, Pleasanton, CA

Responsibilities:

• Led cross functional team to deliver this new offering to current Oracle customers.
• Successful in selling the Health check package at a leading financial advisor based in San Diego.
• Significant revenue impact to Oracle account involving Siebel Healthcheck
• Rolled out the final methodology with samples and training plus examination to 500 odd field consultants.
• Resulting in repeatable and consistent delivery throughout the Confidential practice.
• Was also named the champion of the methodology in the field.
• Oracle Retail Finance Implementation Shadow Project Manager and Business Analyst for Integrations
• Improved the status of the project from ‘Red’ to ‘Green’ per the internal project audit standards with changes like project plan updates, setting scope change process, defect root cause analysis, escalation process and laying down the testing strategy. Also completed the business requirements phase of the integration of the credit union devices to Siebel.

Senior Manager

Confidential, San Francisco, CA

Responsibilities:

• Played a strategic role at the client site in improving the performance of the production support team and the releases implemented for the client.

Confidential

Project Manager & Siebel Process Lead

Responsibilities:

• Launched practice governance model, software quality effectiveness and communication initiatives across Siebel practice of 550 plus team.
• Implemented monthly “Healthcheck” review/monitoring of current status of projects to improve governance across practice.
• Raised the customer satisfaction survey score by 40%.
• Successfully led a 15-member team for Siebel Version 7.5 roll out of R2.1 with 5 interfaces. The project execution was monitored thru the quality process of CMM Level 5.

Project Manager/Team Lead

Confidential

Responsibilities:

• Successfully rolled out the Centricity Periop Manager application to 275 hospitals across US.
• Was responsible for increasing the customer base of Siebel implementations in India. Once the Sales team gave leads on the opportunities, met the customer and gathered the requirements for a prototype and giving a demo and helping the opportunity move along the Sales process.
• Worked as a business analyst for a new product named, Stridz, which was a pharma Confidential on Visual Basic.
• As I knew Siebel and was giving sales demos to companies like Astra Zeneca and the like, I was providing the requirements to the Development manager and Architects.