SUMMARY:

• 1 year working in a “Chief of Staff” capacity as a contractor with Confidential
• Over ten years’ experience in project management, quality assurance practices, systems technology implementation and maintenance
• Excels at establishing and maintaining positive working relationships with customers

TECHNICAL SKILLS:

Software: Microsoft Suite 365, SharePoint 2010, Project 2007, 2010

Software: Misc. Planview 10.4

Foreign Languages: Basic French and Italian

PROFESSIONAL EXPERIENCE:

Confidential, Reston, Va

Project Manager Consultant

Responsibilities:

• Developed Project Risk Guidelines for Confidential project managers which, once socialized, will improve risk identification and mitigation
• Implemented process improvements for deliverable tracking of new governing body, Solution Architecture Competency Center (SAC 2)
• Improved the efficiency and transparency of the office move project to Executive Leaders by participating in the meetings attended by all project vendors and reporting on progress, risks and issues
• Developed a policy on mobile devices for Confidential staff, defining and clarifying eligibility and usage
• Strategize with Senior Vice President of IT (CIO) on her strategic vision for her growing team, guiding her leaders in moving towards a single goal and streamlining processes

Confidential, McLean, Va

Senior Business Analyst

Responsibilities:

• Designed new methodology (and project template) for Project Managers for projects that do not have deployments (e.g.: processes, gap analysis, Proof of Concepts etc.) for the enterprise
• Created new process for Standards Management to in corporate Organizational changes within the organization
• Developed processes for Resource Managers to so Confidential can start improving their resource and demand allocations. This has led to Architecture Services staying green on the Manager scorecard 7 months in a row
• Develop training for Resource Managers on newly created processes
• Perform one - on-one trainings for Resource Managers and Organizational Leads
• Organizational Lead for Architecture Services
• Manage and develop a new process for the standards clean up by determining the relevance of standards posted on Intranet so that Confidential only has current documents online and how they will stay current
• Work with Executive Management on newly created Business Process Review (BPR) template
• Coordinate with other departments to obtain HR and Project Delivery data for Architecture Services BPRs on a monthly basis

Confidential, McLean, Va

Consultant

Responsibilities:

• Lead technical trainings to Non-IT staff on Planview Resource Management
• Worked with Enterprise Program Management Office on process for newly created enterprise
• Performed one on one trainings with Resource Managers and Organizational Leads
• Analyzed feedback from Resource Managers to determine how to proceed forward
• Performed maintenance and updates in Planview

Confidential, Washington, DC

Program Manager

Responsibilities:

• Lead a staff of 27 persons, consisting of system administrators, network engineers, project managers, telecommunications and help desk technicians, resulting in 96% customer satisfaction results
• Improved relationship with client by opening up lines of communication by having a weekly meeting with the Confidential Chief Technology Officer, Contracting Officer’s Technical Representative and Branch Chiefs
• Acquired personnel required to manage mission critical systems that drive the efficiency of operations and agency’s programs, which improved human resource management and communication
• Coordinated with team leads for improved SLA reporting of individual teams so we could exceed the contractual requirements resulting in multiple months of perfect marks by the COTR
• Strategize with teams to create procedures for Government use to make Confidential more efficient

Project Manager/Interim Program Manager

Confidential

Responsibilities:

• Trained Executive personnel on the Hagrid ‘Xtraction’ tool to assist government managers and senior executive managers in attaining metrics for their departments to improve Confidential
• Conducted all administrative tasks while maintaining high quality SLA reports and obtained first perfect mark on monthly review for Confidential as the Interim Program Manager
• Designed and managed SharePoint portal initiative for executive level sharing and publishing of reports to better serve our customer; providing quantitative reports of project status
• Developed periodic SLA reporting methods for government and Confidential management as well as processes and procedures for team managers to facilitate improved metrics in first-call resolution, customer service satisfaction surveys and system availability

Confidential, Washington, DC

Project Manager

Responsibilities:

• Headed Project Management Office (PMO) for Network Infrastructure Department within the Confidential as well as lead PM for critical projects, quadrupling project completion rate
• Managed 20 IT Specialists in critical, time-sensitive installation and configuration of majority of Small Business Administration ( Confidential ) field office laptops while managing 80 critical projects
• Managed the reengineering of the entire patching process at the Confidential . This reduced the number of replica servers on the network, while upgrading all primary and replica servers from WSUS 2.0 to WSUS 3.0, providing status reporting from all field offices, improving the timeliness and reduced management costs for the agency
• Managed software deployments projects using System Management Server (SMS), including Office 2007, ensuring that integration testing is successful in a virtual environment before a staged production deployment
• Supervised the upgrade of servers and workstations to their latest service pack under express timelines from Confidential upper management
• Trained end users in the agency on using the self-service portion of the Service Desk ticketing system; as well as technicians on how to use the system

Team Lead/Project Manager/Quality Assurance Analyst

Confidential

Responsibilities:

• Designed quality assurance process for the Office of Information Systems Support (OISS), documented 100% of agency web services over the entire network
• Member of CTO and CIO’s Training Center for the Agency, implementing quality assurance and process correction
• Led IT Security auditing effort, mandating system integrity across OISS’ web services

Independent Verification &Validation (IV&V) Analyst

Confidential

Responsibilities:

• Performed vulnerability testing on new web-based loan application, coordinating with IV&V Specialist to address national natural disaster recovery concerns
• Lead focus groups for testing Electronic Loan Application prototype, including application development and meeting coordination in multiple cities across the United States
• Testing of web application while supporting Emergency Management teams and disaster victims

Project Manager

Confidential

Responsibilities:

• Redesigned, created, and trained users on workflow and FOIA Reporting Tool including development of unique e-Works/BPM commenting functionality. Attendees included staff at all levels, including the deputy Administrator
• Served as Executive Secretariat IT advisor while streamlining entire workflow process and document tracking system
• Developed business work flow forms and processes using Adobe, Word, and HTML while increasing speed and usability through performance, navigation and load time analysis

Confidential, McLean, VA

Web Developer

Responsibilities:

• Managed web migration to new tool (Stellent) while documenting and training on new content management system for other web developers
• Created and tested new web pages (HTML, ColdFusion, Stellent) to streamline intranet and internet content