SUMMARY:

• An aspiring team worker, hardworking and dedicated professional who wants to meet the challenges posed in the industry and to contribute towards the growth of the organization along with self - motivation, simultaneously providing excellent opportunities for career development and personal growth.
• IT Project Coordinator, Business Analyst, Logistics, Inventory Analyst, Help Desk Analyst and Troubleshooting,
• Procurement, Purchasing Management, Oracle Database, Dashboards, AS400, CRM and ERP systems
• Great Customer Service, Attention to detail and multi-tasking in a fast paced environment, Strong problem solving and interpersonal skills and able to learn new things quickly and efficiently
• Able to thrive individually as well as in a Team environment adding Value to any company

COMPUTER AND OFFICE SKILLS:

• Clarity PPM, Web Import (Oracle), Quality Center (test management, dashboards) Change Order Requests, Site-Handler, WebXng, DocuSign Market SharePoint, Reed Document Finder, Element based data system, Console
• File Net Workplace XT (IBM) Fuel Evaluator Tool, Service Now, Workbench, Facets, UAT and Smoke Screen testing, MainStreet, Workday, Purchase Point, ICOMS, CRM Dynamics
• Triple Point Software CXL Strategic Planning and Procurement, GasOps, Aligne, Citrix
• SAP, I-Desk, Project Tracker, Great Plains, Granite, Sales Force, SharePoint (All Facets) AMS (Asset Management System), GMS (Gas, Fuel Oil, Electric Utilities Trades)
• Fulcrum System, PeopleSoft, Oracle, AS400, Solomon, Mas90, Lawson
• Timberline, Cost Point, Panasophic, MS Office Suite, Office365,
• Internet Proficient, Scheduling and Sculpting Volumes in GasOps

PROFESSIONAL EXPERIENCE:

Confidential

Project Coordinator

Responsibilities:

• Gather all project information: schedules, data requests, assignments, tasks, and project meetings.
• Work with project team to understand and assist with tracking all work, task and project assignments
• Responsible for setting up all projects, reviewing leases, contracts thru Docu-sign, doing detailed abstract information
• Working with Project Manager, assist in developing a comprehensive workflow process for project. Updating various systems for tracking of construction start dates
• Monitor and modify project schedule as assigned, uploading all project spreadsheets to Element tracking systems as well as uploading all pertinent documentation pertaining to each project
• Maintain document control, database management, track project activities and team communication.
• Assists project team and team lead in strategic meetings and follow up with meeting notes.
• Develops and publishes communications to project shareholders
• Develops and review project status and reports. Schedule project follow up meetings as needed.
• Special projects as assigned.
• Strong organizational and communication skills, detail oriented with an ability to multitask, prioritize and meet deadlines in a fast paced environment, also did dispatch for hurricane Matt assigning and dispatching trucks to cell sites to set-up generators, contractors and tracking in Element and Console systems. Currently using Site-Handler, WebXng, DocuSign Market SharePoint, Reed Document Finder, Element based data system, Console

Confidential

IT Project Coordinator/Business Analyst

Responsibilities:

• Pre and Post Project creation and setup on the dashboard, Clarity, Workbench and MS Project
• Portal setup and maintenance on SharePoint for PMO and project team
• Time entry set up and templates for task assignment
• Documentation created with Power Point for Projects, Management team and loaded onto SharePoint
• Maintained the FMS (Functional Management Support) mailbox thru out the day to obtain Subsequent Purchase Orders, Contracts and Amendments
• Admin for Vendor Management of new Clients, roles, end user support on the dashboard and Salesforce
• Maintaining Change orders of projects (changing resources, adding new or additional resources, adding more hours to a project or changing go live dates or milestones
• Call set up thru Lync and project lines for weekly meetings for the Clarity team and
• Review Statuses on projects on hold, legal, completed archive
• Completing all Hard Close and TAF adjustments for projects
• Implementations on the Dashboard
• Reviewing reports, forms, PRF’s (project request forms) Trigger track form
• UAT testing and smoke screen testing and expectations of deliverables
• Receiving PO’s into the Purchase Point system, correspondence, receipting documentation and storage
• Overview of reports, review the database reporting process from the Operations Support database
• Clarity reporting
• Webi Reporting
• Utilizations Dashboard
• Optimization Services and Management Reporting
• Implementation Headcount
• Reporting issues into the Facet system

Confidential

Business Project Coordinator

Responsibilities:

• Effectively and accurately communicate relevant project information to the Project Directors, Project Managers(PM), Project Business Owners and Project Team informed about project status and issues that may impact the client relations through PeopleSoft, SharePoint, MS Project Server and documentation
• Provide general support to the business project team to include data entry tracking down data issues, coordination of business tasks and other logistics and administrative activities
• Ensure clients’ needs are met in a timely and cost effective manner
• Support the trading team in coordinating the gathering of data requirements and worked with the Federal Energy Regulatory Commission, the U.S. Nuclear Regulatory Commission, NC Utilities Commission and the Federal Trade Commission
• Support the contract team in data requirements for both CXL and GasOps Participate in systems integration business acceptance testing and SOX processes, Deployed contracts from Electronic File to new Web Import tool,
• Manage and track data, contemplated change notices and change trades in the database, coordinate resolutions across the business teams, work with schedulers utilizing Service Now, Change Management Systems
• Provide support to the IT Lead for project deployment and related parallel systems processing
• Enter systems data as specified by Contract, Trading, Accounting and Risk teams
• Liaison between IT and business teams for action items completion
• Provide support to the Project, Business, Process Owners as needed in any capacity
• Knowledge of systems data entry and validation processes
• Coordination of tasks across work streams
• Take action without constant supervision
• Knowledge of systems data entry and validation processes
• QA and Production testing of new Software, Systems and Processes
• Maintaining the schedule, tasks and on time deliverables pertaining to projects

Confidential

Business Analyst

Responsibilities:

• Analyze daily request from all regions to do special projects, Data Integration for the telecom division supporting Confidential, Verizon, AT&T projects and Confidential Projects
• Create dashboards, list views, spreadsheets and reports by obtaining information and data from utilizing Salesforce CRM Systems, AS400,Oracle and JD Edwards based applications
• System updates concerning Engineering and Construction projects, coding and billing
• Worked with the Federal Trade Commission, National Telecommunications and Information Administration
• Prepare training manuals with new and updated information as well as links on the SharePoint drive
• Use systems such as Webxing, Mapzilla, ICOMS, Storm, Salesforce, Granite, Clarity and Service Now
• Provided weekly, monthly and quarterly status on portfolio of work
• Viewed, edited and tracked resource project allocations and workloads
• Ensured data in Clarity is accurate and reflects status and financials of active projects
• Worked with PM's and BMO Lead to ensure all new efforts are properly set up in Salesforce

Confidential

Procurement/ IT Project Coordinator

Responsibilities:

• Purchasing (Created and Processed Requisitions and Purchase Orders )
• Supported all Project Managers, Sales Team, Construction and Engineer Teams with updated information concerning project delivery dates thru SharePoint. Created PR’s and PO’s, monitoring deadlines, provided regular and timely reports using project trac
• Coordinated and negotiated with vendors on pricing, ordering and shipping of computer equipment to different project sites and customers
• Created, tracked, monitored projects thru Clarity Portfolio Manager as well as producing dashboards
• Received, coded and document invoices into SAP, PeopleSoft, Fulcrum, Oracle and AMS(ERP) systems
• Set up weekly calls, training and provided notes and updates to all attendees or teams internal or external
• Prepared weekly employee hours, expenses for travel, office and warehouse supplies, vendors, weekly check runs and petty cash, update
• Able to file paperwork both hard and soft copies, effectively orderly and timely manner. Created and Input all shipping and receiving information, driver logs, inventory information, into Excel spreadsheet creating pivot tables and updating budget information, maintain, and analyze project commitments and expenditures
• Performed root cause analysis on systems issues and processes
• Prepare training manuals with new and updated information as well as links on the SharePoint drive and file management concerning ongoing projects and business forms
• Created RFQ for freight, carriers, deliveries, parts and telecommunication hardware in Procurement system
• Communicating effectively with upper management, customers, vendors and colleagues about status of quotes, submissions and supplier’s data
• Ability to multitask between projects and have a high sense of urgency and attention to detail
• Resolve freight claims as well as process payments for transportation deliveries to Verizon new construction project sights and set-ups carriers in database and Forklift certified

Confidential

Administrative Accountant

Responsibilities:

• All facets of accounting functions
• Implementing new procedures and training
• Participating in project work
• Maintaining supplies and reimbursements for employees
• Match invoices to purchase orders for verification and enter into accounting system daily
• Notify Accounts Receivable department of customer invoicing opportunities
• Reconcile monthly vendor statements for accuracy.
• Contact Vendors to request missing invoices and credit memos and manage discrepancies and bring to the attention of AR clerk
• Record Customer receipts in accounting system, matching payments with outstanding invoices
• Make sure all checks are mailed out matching remittances with invoices and file invoices
• Process new credit applications by requesting credit references, compiling all data for review and submit for final credit approval Set up new filing system, pick up mail and make bank deposits daily

Confidential

IT-Tech Support

Responsibilities:

• Provided guidance and answers to customers by (phone/email/online) that where requesting assistance in installation, operation, troubleshooting
• Acquired and maintained technical knowledge, skills, and references, in all areas of the assigned products, to expertly install, operate, troubleshoot, and repair the equipment
• Dealt with high speed Internet, modem, cable, phone lines, installation, terms of modem installation.
• Scheduling for repairs and Installation (inside and outside).
• Responds to client inquiries concerning systems operation( diagnosed system hardware, software, and operator problems
• Document incident/request specifics in the Incident Management System

Confidential

Customer Care Specialist

Responsibilities:

• Described handset features, explained rate plans, activated new accounts, and administered account change requests while navigating complex computer systems
• Resolved billing issues, established payment arrangements and credit treatments
• Troubleshoots basic technical problems, proven analytical, technical, and troubleshooting skills
• Ability to research incidents using a variety on-line documentation and knowledgebase techniques.
• Worked in a Team environment as well as in a Supervisory capacity.

Confidential

Office Manager

Responsibilities:

• Handled all phases of billing, accounting functions, customer inquiries, set up accounts, posted payments, processed check runs, and maintained collections.
• Processed purchase request,
• To make sure all appointments are scheduled and all customers are dealt with in a professional manner.
• Close contact with all employees and customers. Also pulled orders.
• Travel to inspect sites
• AP/AR, employee reimbursements and transportation and weekly check runs
• Maintained vendor data base, processed PO’s and invoices
• Traveled to other company sites and customers to demonstrate new products and discuss accounts
• Worked for the Vice-President/CFO and the Cost Manager.
• Performed clerical duties as well as administrative.